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Air Canada An Example For Other Airlines  
User currently offlineJwb2 From United Kingdom, joined Jul 2006, 20 posts, RR: 0
Posted (7 years 1 month 1 week 13 hours ago) and read 5864 times:

Air Canada seems to have everything under their wing at the moment: Domestic, a new fleet arriving, good international links, a new terminal at YYZ and with the Vancouver 2010 Winter Olympics ahead it lokks like they are in for a pretty good time. I think Air Canada could be a pretty good example to other Airlines: BA!

40 replies: All unread, showing first 25:
 
User currently offlineRiptide From United States of America, joined Sep 2007, 10 posts, RR: 0
Reply 1, posted (7 years 1 month 1 week 13 hours ago) and read 5820 times:

I am from Canada, and well, the customer service is a little lacking, you have an aging flight attendant pool that have really grown numb to serving customers. I think it takes a real special person to stay in as a flight attendant that long, serving people and still keep a smile on your face but on a general whole mass, it is almost impossible to keep up that initial enthusiam.

Plus most have been screwed over and are divorced from Pilots. AIDS we call it, Aircraft Induced Divorced Syndrome, so a lot of them have a chip on their should too boot LOL.

I started in a young commuter airline, watched all the flight attendants come in google eyed for pilots, watched them mostly marry pilots, not one of the ones I know are still married.

Dont we love the aviation industry!


User currently offlineNaritaflyer From Japan, joined Apr 2006, 549 posts, RR: 1
Reply 2, posted (7 years 1 month 1 week 8 hours ago) and read 5563 times:

Quoting Jwb2 (Thread starter):
Air Canada seems to have everything under their wing at the moment: Domestic, a new fleet arriving, good international links, a new terminal at YYZ and with the Vancouver 2010 Winter Olympics ahead it lokks like they are in for a pretty good time. I think Air Canada could be a pretty good example to other Airlines

And despite all that the'll probably lose a ton of money like they always have.


User currently offlineBCA2005 From India, joined Sep 2005, 247 posts, RR: 0
Reply 3, posted (7 years 1 month 1 week 8 hours ago) and read 5533 times:

Quoting Jwb2 (Thread starter):
Air Canada seems to have everything under their wing at the moment: Domestic, a new fleet arriving, good international links, a new terminal at YYZ and with the Vancouver 2010 Winter Olympics ahead it lokks like they are in for a pretty good time. I think Air Canada could be a pretty good example to other Airlines: BA!

As for BA:
- I would consider their domestic fleet (except for the 757s) to be pretty new
- Definately have good international links, easily better than AC
- Brand new London Heathrow Terminal 5 from March 2008
- London 2012 Olympics - official airline


User currently offlineBCALBOY From United Kingdom, joined Mar 2007, 102 posts, RR: 0
Reply 4, posted (7 years 1 month 1 week 8 hours ago) and read 5526 times:

Quoting Jwb2 (Thread starter):
I think Air Canada could be a pretty good example to other Airlines: BA!

What exactly do you mean by that ?

How many times have you flown on BA or Air Canada ?

Quoting Naritaflyer (Reply 2):
And despite all that the'll probably lose a ton of money like they always have.

Quite .


User currently offlineOHLHD From Finland, joined Dec 2004, 3962 posts, RR: 25
Reply 5, posted (7 years 1 month 1 week 8 hours ago) and read 5511 times:

Quoting Jwb2 (Thread starter):

That is propably right but airlines have different business plans and different focuses.

There are many airlines that can be taken as good example: LH,AF,EK etc etc.  Smile


User currently offlineSLCUT2777 From United States of America, joined Dec 2005, 4104 posts, RR: 11
Reply 6, posted (7 years 1 month 1 week 8 hours ago) and read 5511 times:

Quoting Jwb2 (Thread starter):
I think Air Canada could be a pretty good example to other Airlines: BA!

I actually think DL stole a page from their business plan even more than they did to CO.

Quoting Naritaflyer (Reply 2):
And despite all that the'll probably lose a ton of money like they always have.

During their years in BK (2002-2004) that was the case, but you must remember the "good-ole-days" when AC was a federal crown corporation, something Canada's infamous left-wing party, the NDP wishes to return them to, heaven forbid if they ever gain majority power!   

[Edited 2007-09-15 16:20:51]


DELTA Air Lines; The Only Way To Fly from Salt Lake City; Let the Western Heritage always be with Delta!
User currently offlineOsprey88 From United States of America, joined Jul 2007, 330 posts, RR: 1
Reply 7, posted (7 years 1 month 1 week 7 hours ago) and read 5492 times:

Quoting Jwb2 (Thread starter):
Air Canada seems to have everything under their wing at the moment: Domestic, a new fleet arriving, good international links, a new terminal at YYZ and with the Vancouver 2010 Winter Olympics ahead it lokks like they are in for a pretty good time. I think Air Canada could be a pretty good example to other Airlines: BA!

New birds and a solid route network are all well and good, but they are by far not the only matter for an airline. AC is still lacking in the customer service department in my opinion, and only time will tell whether the new AVOD investment will be good for the airline.



"Reading departure signs in some big airports reminds me of the places I've been"
User currently offlineVonRichtofen From Canada, joined Nov 2000, 4629 posts, RR: 36
Reply 8, posted (7 years 1 month 1 week 7 hours ago) and read 5460 times:

Quoting Osprey88 (Reply 7):
and only time will tell whether the new AVOD investment will be good for the airline.

Customer feedback about the new AVOD has been extremely positive.

As far as BA, I think one thing they need to work on is luggage handling.

Quoting BCALBOY (Reply 4):
Quite .

AC doesn't have the benefit of being involved in price fixing scandals..



Word
User currently offlineSebring From Canada, joined Jul 2004, 1665 posts, RR: 14
Reply 9, posted (7 years 1 month 1 week 6 hours ago) and read 5396 times:

Quoting Naritaflyer (Reply 2):

And despite all that the'll probably lose a ton of money like they always have.

Generally speaking the latest projections from analysts call for a profit of ovrer $1 per share this year. The stock has been upgraded this week by many analysts.


User currently offlinePnwtraveler From Canada, joined Jun 2007, 2248 posts, RR: 12
Reply 10, posted (7 years 1 month 1 week 6 hours ago) and read 5331 times:

Air Canada has faired pretty well when you compare it up against many of the legacy carriers in North America, including profitability. I have flown many of the US Airlines and will pick flying on an AC flight whenever I have the chance. It is no surprize that they win best NA Airline for business travel consistantly across a number of lists. And the Maple Leaf Lounge is far superior to the competition. Sure some of the international competition in Asia and the Middle East have superior service. But give me a break, some of the broad baseless generalizations people make at times really make me laugh (on a good day).

User currently offlineLXA340 From Switzerland, joined Nov 2006, 2127 posts, RR: 3
Reply 11, posted (7 years 1 month 1 week 5 hours ago) and read 5280 times:

Quoting Pnwtraveler (Reply 10):
It is no surprize that they win best NA Airline for business travel consistantly across a number of lists.

Nou doubt AC is the best airline in North America, however there is no reason to be proud about it and AC executives are aware of it. When comparing them to he major US cariers it's a must for them to get this title but comparing them with major airlines in the rest of the word things look completely different again. There are some things that are great about AC and airlines such as LH, LX, KL, AF or BA could adapt. Such as offering personal IFE across the fleet (Yes AC doesn't offer it on some of it's Jazz planes). Bu then again most flights within europe are on average 1.5 hours or less so it migh be a bit useless to install such systems however it would be a nice feature. Nevertheless service quality is better in europe so you could say, what AC invests for XM'ing all their fleet they save with the quality of service etc. One thing AC really needs to work on is the atitude of their staff both on the gorund and in the air, they need to learn to treat custumers nicely, whihc especially on the ground is not the case.


User currently offlineSebring From Canada, joined Jul 2004, 1665 posts, RR: 14
Reply 12, posted (7 years 1 month 1 week 5 hours ago) and read 5205 times:

Quoting LXA340 (Reply 11):
One thing AC really needs to work on is the atitude of their staff both on the gorund and in the air, they need to learn to treat custumers nicely, whihc especially on the ground is not the case.

That's true, and it may not change until AC gets through contract negotiations in 2009. However, most frequent flyers have little interaction with the people on the ground, using web check-in, web booking, web upgrades, etc. I almost never deal with a passenger agent, and on those occasions when I have, usually in checking in a family member with a multi-carrier itinerary, they are most helpful and curtious. There are bad apples, no doubt about that.


User currently offlineAY104 From Canada, joined Nov 2005, 505 posts, RR: 6
Reply 13, posted (7 years 1 month 1 week 4 hours ago) and read 5119 times:

Quoting Jwb2 (Thread starter):
I think Air Canada could be a pretty good example to other Airlines: BA!

Well, in spite of the fact that I am Canadian, I am not blindly patriotic. Air Canada still has to improve in a lot of areas. I have flown BA a lot more internationally than AC, for the simple reason they are a lot better in my opinion. BA is still one of my favourite airlines, if I was travelling more now they would still be my choice from YVR. Unfortunately, the situation at LHR also leaves a lot to be desired, so next summer when I go to Finland, I will probably go via AMS or FRA, but that does not change my opinion about BA.
Some of the trip reports I have read lately about AC's international service - in J - also gives me great cause to believe that their service need to improve to remain competitive. The last time I travelled international on AC was in Y across the Atlantic, and that was nothing to brag about.

Cheers,
AY104



The only thing a customer should expect for his/her loyalty is good service
User currently offlineHanginOut From Austria, joined May 2005, 550 posts, RR: 0
Reply 14, posted (7 years 1 month 1 week 3 hours ago) and read 5064 times:

Quoting VonRichtofen (Reply 8):
Customer feedback about the new AVOD has been extremely positive.

Let's see how positive that feedback will be once Air Canada starts charging passenger money to use some of the IFE products. My understanding is that they will charge passengers who want to play the latest games and watch the latest movies (although some will be free).



Dreaming of the day I can work for an airline
User currently offlineBeechNut From Canada, joined Apr 2004, 726 posts, RR: 10
Reply 15, posted (7 years 1 month 1 week ago) and read 4915 times:

Quoting BCALBOY (Reply 4):
What exactly do you mean by that ?

How many times have you flown on BA or Air Canada ?

I have, many times, and can honestly say...you have good flights and bad flights on either carriers.

Beech


User currently offlineB747forever From Sweden, joined May 2007, 17079 posts, RR: 10
Reply 16, posted (7 years 1 month 6 days 14 hours ago) and read 4687 times:

Quoting VonRichtofen (Reply 8):
As far as BA, I think one thing they need to work on is luggage handling

That is not always their fault. They are based in the 3rd busiest airport in the world in term of passengers. So it is LHRs fault that the luggage disappear.



Work Hard, Fly Right
User currently offlineCanadianNorth From Canada, joined Aug 2002, 3390 posts, RR: 9
Reply 17, posted (7 years 1 month 6 days 13 hours ago) and read 4507 times:

Well in my opinion Air Canada does offer some nice IFE, a good fleet, and a great route system. But the buy-on-board stuff is rather dissapointing when the competition actually feeds you. Also the customer service could use a lot of work. The problem often isn't the employees themselves, it's the fact that for many of them Air Canada has screwed them over, multiple times. I still believe that one of the key things in keeping customers happy is keeping the employees happy.


CanadianNorth



What could possibly go wrong?
User currently offlineColumba From Germany, joined Dec 2004, 7077 posts, RR: 4
Reply 18, posted (7 years 1 month 6 days 13 hours ago) and read 4459 times:

How is the future of AC A320 fleet ? I know they were an early customer and some of their A320 must gettimg old. Will they order some new ones before they will decide on 737RSS or A320NG.
I believe to have read that some A319s will be replaced with Emb190/195s ? Would the C-series be an option for AC -if it is finally being launched ?



It will forever be a McDonnell Douglas MD 80 , Boeing MD 80 sounds so wrong
User currently offlineAcey From Canada, joined Jun 2007, 1049 posts, RR: 0
Reply 19, posted (7 years 1 month 6 days 13 hours ago) and read 4424 times:

Quoting Columba (Reply 18):
How is the future of AC A320 fleet ? I know they were an early customer and some of their A320 must gettimg old. Will they order some new ones before they will decide on 737RSS or A320NG.
I believe to have read that some A319s will be replaced with Emb190/195s ? Would the C-series be an option for AC -if it is finally being launched ?

A total of 45 Embraer 190's will be online soon, and they have already replaced several A320's and A319's. Currently, there are no plans for the E195. The next generation 110-160 seat aircraft for AC, like every other carrier, cannot be determined at this stage.



If a man hasn't discovered something that he will die for, he isn't fit to live. -- Martin Luther King, Jr.
User currently offlineColumba From Germany, joined Dec 2004, 7077 posts, RR: 4
Reply 20, posted (7 years 1 month 6 days 13 hours ago) and read 4379 times:

Quoting Acey (Reply 19):
The next generation 110-160 seat aircraft for AC, like every other carrier, cannot be determined at this stage.

This is true but I was wondering since airlines that operating some of the first A320s like BA and LH recently ordered new ones if AC will consider to buy new ones as well since the next generation is 7-9 years away.



It will forever be a McDonnell Douglas MD 80 , Boeing MD 80 sounds so wrong
User currently offlineMeridianBUF From Canada, joined Jun 2007, 68 posts, RR: 0
Reply 21, posted (7 years 1 month 6 days 13 hours ago) and read 4355 times:

Quoting Jwb2 (Thread starter):
a new terminal at YYZ

It's the most ilogical airport around. The road system leading to it could easily stretch Canada from coast to coast. The inter-terminal train thing is a waste of time and money, it's quicker to walk (if you know which road today) to T3 from T1. The whole thing is a mess since the removal of the old T1.

Not to mention the new T1 is one ugly work of architecture, all grey and dull.

And AC? How is it possible to run a state owned monopoly to bankruptcy? That takes more effort than making money. And ruining Canadian Airlines in the process.

I make a point not to fly AC. Buffalo is the way to go!


User currently offlineAcey From Canada, joined Jun 2007, 1049 posts, RR: 0
Reply 22, posted (7 years 1 month 6 days 13 hours ago) and read 4342 times:

Quoting MeridianBUF (Reply 21):

Not to mention the new T1 is one ugly work of architecture, all grey and dull.

I wouldn't say so. The majority of people I've spoken to say T1 is a vast improvement over the old, and US customs are greatly improved. I've been through several times, and it's anything but dull.

Quoting Columba (Reply 20):
This is true but I was wondering since airlines that operating some of the first A320s like BA and LH recently ordered new ones if AC will consider to buy new ones as well since the next generation is 7-9 years away.

It's difficult to say at this point. If AC needs more smaller airplanes, they'll probably order more E190's, even though those can't directly replace A320's. Though there have been some problems, the Embraers are settling in nicely with AC...I just don't seem them going back to Airbus for any A320's.



If a man hasn't discovered something that he will die for, he isn't fit to live. -- Martin Luther King, Jr.
User currently offlineB747forever From Sweden, joined May 2007, 17079 posts, RR: 10
Reply 23, posted (7 years 1 month 6 days 12 hours ago) and read 4330 times:

Quoting Acey (Reply 22):
...I just don't seem them going back to Airbus for any A320's.

Think that the A320 suit AC.

Maybe the A318?????



Work Hard, Fly Right
User currently offlineLXA340 From Switzerland, joined Nov 2006, 2127 posts, RR: 3
Reply 24, posted (7 years 1 month 6 days 12 hours ago) and read 4312 times:

Quoting Acey (Reply 22):
Though there have been some problems, the Embraers are settling in nicely with AC...I just don't seem them going back to Airbus for any A320's.

Some of their A320's are pretty old and for some A319s / A320's leases have expired or are expiring in the near future so there will be a gap, some will be replaced by Embraers but I gues another 5 -10 additional A32S could be possible in case AC will be lacking the capacity of extra aircraft.


25 Columba : So would they order or lease new A320 ?
26 Avek00 : An example in terms of a de facto monopolist having to file for bankruptcy, coming within an inch of liquidation, and being burdened with a heavy deb
27 LongHauler : Urban legend. More than half of AC's Flight Attendants have less than 5 years service, and massive hiring continues. Its gets one from Terminal One t
28 AirCanada014 : You figure JL is awesome airline too but they too are losing tons of money..
29 Ktachiya : Yes, I have lived in Canada for six years and I did fly on AC a couple of times. I have seen significant improvements and I am proud that the airline
30 Post contains images MattRB : Air Canada has been a fully privatized company since 1989. Welcome to Corporate Darwinism. Only the strong survive. Canadian did itself in by not bei
31 FLYACYYZ : And one can also make the generalization that amongst the younger generation, the work ethic isn't what it used to be (but I won't). Yes I know-- I'm
32 9252fly : A little history helps. In the late 1980's,PWA purchased Canadian Pacific and Wardair,it was too much to swallow in an attempt to bulk up and compete
33 Airnewzealand : Incorrect...Many airlines did this BEFORE AC did...BA, NZ are prime examples. NZ for instance has changed its ENTIRE network and service. If YOU did
34 Post contains images Acey : The oldest, if I recall correctly, was acquired in 1994. I would not consider that old, when a certain airline with red tails is flying around ancien
35 9252fly : Not really. I should have been a bit more specific about what changes AC has made since it's restructuring. One way fares throughout North America. U
36 BeechNut : Fin 201, C-FDQQ, MSN 59, was imported into Canada in 1990 according to the Transport Canada Canadian Civil Aircraft Register. That would be 17 years
37 YULWinterSkies : Such as flying people for 6 hours in a sardine can with no food (YUL-SFO among others). Yep, example to follow indeed... I think they are more follow
38 Post contains images Columba : That can not be true, the first AC A320 must be delivered around 1990/91 so they are now 16-17 years old. With a replacement not be ready before 2015
39 Post contains links Sebring : All bias aside, and a lot of people recognize that I have a deep knowledge for an outsider of AC, with lots of contacts, I will say this. 1. AC is not
40 FLYACYYZ : Bear in mind this is largely based on competing on a level playing field with other North American carriers. Not SQ,CX,nor EK. It is still a far cry
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