SFOFlyer From United States of America, joined Mar 2006, 132 posts, RR: 0 Posted (8 years 2 weeks 6 days ago) and read 3441 times:
I know there has been a lot of airline bashing these days with all of the canceled flights, delayed flights, and poor customer service, but I wanted to commend UA's customer service with their handling of the canceled UA870 (SYD-SFO).
Although, I am not happy that the flight was canceled, the Red Carpet and Gate Agents handled the situation professionally and expeditiously. I am glad that this happened on the end of my business trip and not at the beginning. I am 1K flyer with UA (making my 1MM next year) and I have been on canceled flights, where all they do absolutely nothing and make you fend for yourself!
We were notified of our canceled flight right at boarding time. Since, United has only 2 daily flights back to the US and UA840 to LAX departed full, right before the cancellation occured, I knew I was gonna be stuck in Sydney (which is not a bad city to be stuck in). Sure, there were a few pissed off passenger (which I understand).
Luckily, our flight was not full and UA was able to escort all of the passenger to the customs and immigration area. They organized special lines for us and expedited the immigration processes. At baggage claim there was a swarm of UA agents, that handed out food, hotel, and taxi vouchers to everyone. (Although I opted to book my own hotel downtown in The Rocks, since they were putting everyone up hotels near the airport).
In any case, I am now booked on UA9804 leaving tomorrow at 6pm. This is in addition to UA840 to LAX and 870 to SFO tomorrow.
Question for the UA folks out there. Our plane had come in from Melbourne a few hours ago. Did UA really cancel the flight due to mechanical (which is what they said) or was it because of crew issues. (I doubt if any one of you will answer that question but I had to throw it out there).
Also, why do a 6:00pm departure out of SYD with a 2:40pm arrival into SFO. Why not earlier or at the same time as UA870? Does it have to do with clearance across the Pacific? Or customs at SFO?
Just wondering. I now have an excuse to do a little more drinking VB down under tonight...
Hiflyer From United States of America, joined Nov 2004, 2207 posts, RR: 3
Reply 2, posted (8 years 2 weeks 5 days 20 hours ago) and read 3275 times:
Would think it would impact a lot.....re orig timing of that extra flight question....normally has to do with crew time then avail gate space at departure...if it had been fixed. Mute point now as ac now sked out SYD at 3pm on the 21st.
Bicoastal From , joined Dec 1969, posts, RR:
Reply 4, posted (8 years 2 weeks 5 days 18 hours ago) and read 3106 times:
The problem was mechanical. UA usually books people on other airlines when delays/cancellations are mechanical or crew related (except crew delays due to weather). Did UA book passengers on other airlines, too?
Does UA have their own employees in SYD or are they contracted? Regardless, I've been on cancelled UA flights, too. In both cases, the employees stepped right up, kicked in to high gear, rebooked us, vouchered hotels, etc. in a very smooth and expeditious manner.