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Mile Redemption Policies  
User currently offlineAM744 From Mexico, joined Jun 2001, 1779 posts, RR: 0
Posted (7 years 1 day 12 hours ago) and read 962 times:

My significant other has enough miles for a domestic ticket with Mexicana, so we went to a ticket office only to discover that there's "processing fee" that would cost approximately USD$90. Not much of an offer since nowadays you can get a LCC ticket for that. Why is it that Mexicana doesn't publish that kind of info in the Frecuenta website? Do you get that kind of tricky rules from your airline?

4 replies: All unread, jump to last
 
User currently offlineSQ452 From United States of America, joined Apr 2004, 1114 posts, RR: 0
Reply 1, posted (7 years 1 day 12 hours ago) and read 943 times:

The only fees I have to pay for when redeeming mileage on DL or SQ are the taxes, so maybe it was that that was US$90 and they just called it a processing fee? I find some of MX's customer service reps oblivious as to what is going on. I've called twice trying to get my SQ number into their system for my flight in May and both times they say they don't know SQ and that they are not partnered with them (which, they are go on SQ's website and you'll see MX is still a partner with them).

Best of luck trying to get it resolved, for $90 its worth saving the miles and go with an LCC if you can get for that price



SIN > CVG > BOS
User currently offlineAM744 From Mexico, joined Jun 2001, 1779 posts, RR: 0
Reply 2, posted (7 years 1 day 11 hours ago) and read 929 times:

It went up to $200USD when taxes were added, so it's just some "fee". I feel a bit cheated since you are told about this issue only when you try to redeem.

User currently offlineSQ452 From United States of America, joined Apr 2004, 1114 posts, RR: 0
Reply 3, posted (7 years 1 day 10 hours ago) and read 911 times:

Quoting AM744 (Reply 2):
It went up to $200USD when taxes were added, so it's just some "fee". I feel a bit cheated since you are told about this issue only when you try to redeem.

Brings to mind the saying "there is no such thing as a 'free' lunch in life"...more like "there is no such thing as a 'free' airline ticket in life". Only time I have EVER had a completely free ticket was on B6 BOS>SEA when the flight was new, and they were giving out some free tickets on my college campus. B6 absorbed ever penny of the cost, even the taxes! I paid $0. Much better than the voucher i got for JetStar Asia travel from SIN to Phuket or Bangkok. Won that too, but it only covered the airfare portion, which if you know this route...about 75% of the cost of the whole ticket is fees and taxes...airlines are really skimping it these days and sticking it to the consumer in the end.

I would try to work your MX issue up the corporate ladder, it can't hurt, but i wouldn't expect too much of a response. Wow $200...seems like a lot for a domestic mexican flight!



SIN > CVG > BOS
User currently offlineAM744 From Mexico, joined Jun 2001, 1779 posts, RR: 0
Reply 4, posted (7 years 1 day 7 hours ago) and read 883 times:

...and even more for a mile redempted domestic flight. It's almost as if the miles counted for nothing, given that Volaris or Interjet could get me there for the same cost without any miles whatsoever!

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