Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
AA 767-300 FC/BC DFW To HNL?  
User currently offlineMauiman31 From United States of America, joined Sep 2007, 450 posts, RR: 0
Posted (7 years 2 months 3 weeks 6 days 2 hours ago) and read 5072 times:
Support Airliners.net - become a First Class Member!

Has anyone flown on AA, DFW-HNL, FC/BC recently? Are the NGBC seats installed on the 767-300's on that route? How was the experience/ service? Flew the route on AA in 06' and thought the service up front was acceptable. Getting ready to book the trip again for a special occasion and appreciate any recent information to help make the decision. Thanks in advance for your expertise and response.

17 replies: All unread, jump to last
 
User currently offlineDFW13L From , joined Dec 1969, posts, RR:
Reply 1, posted (7 years 2 months 3 weeks 6 days 2 hours ago) and read 5020 times:

Hey Mauiman,

Welcome to a.net!

I haven't flown up front on AA to Hawaii, as I always travel in the back with my family's whole entourage. Anyway I can tell you that AA doesn't have certain 763s just for Hawaii (in contrast to how a few airlines had airplanes in Hawaii configuration in the past) and almost all the 763s are completed with the change to the new business class configuration. It looks like 53 are completed and 5 remain to be done, so your changes are better than 90% that you'll have the new configuration, and the further your trip is from now, the more likely that those last 5 will be finished by then.

Aloha!
Matt


User currently offlineTonytifao From Brazil, joined Mar 2005, 1035 posts, RR: 0
Reply 2, posted (7 years 2 months 3 weeks 6 days 1 hour ago) and read 4995 times:

Hey,

I just flew the new biz seats from DFW-HNL. You will likely have the new seats. Are you prepared for the big dissapointment?

They will not provide the Entertainment System for domestic flights. Don't ask me why, but they don't.

You expect that a long flight like that they would offer a menu, amenety kit and IFE.

Hope this helps.

thanks,
Tony


User currently offlineGigneil From United States of America, joined Nov 2002, 16347 posts, RR: 85
Reply 3, posted (7 years 2 months 3 weeks 5 days 22 hours ago) and read 4896 times:

What is the point of not turning on the IFE? That is the most ridiculous thing I have ever heard.

NS


User currently offlineDavidlc3 From United States of America, joined Jun 2007, 341 posts, RR: 0
Reply 4, posted (7 years 2 months 3 weeks 5 days 22 hours ago) and read 4853 times:

My suggestion is to book on CO. AA's HNL service is no different than flying DFW LGA in F. While I have had my share of nice F/As that route seems to attract some of the dinosaurs as well. I've flown the route up front about 6 times in the last couple of years...always a disappointment.

The food is the exact same as domestic - in fact I think that trans-con has a higher grade of food than HNL does.

CO does an exceptional job on their Hawaii services. Seats are incredibly comfy, food is great and the crews always outstanding.

Just one guy's opinion.


User currently offlineItsnotfinals From , joined Dec 1969, posts, RR:
Reply 5, posted (7 years 2 months 3 weeks 5 days 22 hours ago) and read 4853 times:

Quoting Gigneil (Reply 3):
What is the point of not turning on the IFE? That is the most ridiculous thing I have ever heard.

They use the overhead projector IFE, not the individual DVD players is what I think the poster means.


I was on a paid F ticket DFW-HNL and was very disappointed, not the same level of service you would expect from AA in J.


User currently offlineMauiman31 From United States of America, joined Sep 2007, 450 posts, RR: 0
Reply 6, posted (7 years 2 months 3 weeks 5 days 22 hours ago) and read 4840 times:
Support Airliners.net - become a First Class Member!

Thanks so much for the head's up about the IFE. We would have been very surprised. Yes, I am amazed and disappointed. It is around 8.5 hours DFW to HNL. Time cannot be the rationale. Why hype the new IFE as an major part of their NGBC and then not use it on "domestic" routes? Maybe they will reconsider this choice. I am assuming the FA's are getting some heat from unhappy customers about this.

User currently offlineAA737-823 From United States of America, joined Mar 2000, 5944 posts, RR: 11
Reply 7, posted (7 years 2 months 3 weeks 5 days 21 hours ago) and read 4795 times:

Allow me to suggest Continental.
They treat HNL as an international destination, so service up front is supposedly far superior on this route than on other carriers.
AA treat HNL as a domestic first destination, so there are no niceties to be expected.


User currently offlineAA767400 From United States of America, joined Jan 2001, 2401 posts, RR: 26
Reply 8, posted (7 years 2 months 3 weeks 5 days 19 hours ago) and read 4730 times:

Quoting Mauiman31 (Reply 6):
I am assuming the FA's are getting some heat from unhappy customers about this.

Yes Flight Attendants have to pay for AA's inferior product. People need an outlet to vent their frustration/dissapointment at and they are prime targets.

Quoting AA737-823 (Reply 7):
AA treat HNL as a domestic first destination, so there are no niceties to be expected

AA figures most passengers on Hawaii flights are FF/low-yield/leisure passengers and don't do much to the service there.



"The low fares airline."
User currently offlineAlbird87 From , joined Dec 1969, posts, RR:
Reply 9, posted (7 years 2 months 3 weeks 5 days 18 hours ago) and read 4688 times:

I dont understand AA with its IFE on the 767s. Thye always have them stored basically up front (not sure if they are actually taken off as the aircraft may be going back to an international destination).
These 763s are used on mostly flight at least over 3 hours on domestic so why not have them out for use??
I do beleive that this does sound bad for AA. 8.5 hours is a long time and not to have any better service sounds terrible!! (some of the trans-atlantics are not that long!!!)
I have to say i have only been on these 763s trans-atlantic and the service up front i think is excellent.

I think AA need to re-think the use of these heavies on all their routes. These heavies are big sellers for some people and to make them better they need to make the service better!!

Out of interest then on this DFW-HNL would you just get one meal then on the flight like normal domestic first or due to the length would they also have a snack?


User currently offlineQqflyboy From United States of America, joined Oct 2003, 2297 posts, RR: 13
Reply 10, posted (7 years 2 months 3 weeks 5 days 18 hours ago) and read 4657 times:

There is good news on the food front for J class. AA is about to introduce, perhaps Oct. 1, new entres for j-class that feature island flare. They are finally sprucing up the meal service for these flights in J-class... coach will keep BOB.


The views expressed are mine alone and do not necessarily reflect my employer’s views.
User currently offlineJkj777 From United States of America, joined Aug 2007, 398 posts, RR: 0
Reply 11, posted (7 years 2 months 3 weeks 5 days 14 hours ago) and read 4568 times:

I had the unhappy experience of being transferred from a DL 767-400ER (seat 7F and 7G) to an AA 767-300ER from LAX-HNL. At least the 767 was upgraded from a 757. The 767 seats were old and manual. The width was basically the same as economy class seats. The pitch was good, food was acceptable, flight attendants awesome, IFE/I mean projector screen with a bad movie terrible. I did not feel like I had gotten what I paid for on DL, but due to the weather and packed flights to HNL, they put us on AA. Overall, I was minimally pleased with AA's first/business class service to HNL. Hopefully, you can fly CO/DL/UAL. If not, hopefully you will get new business seats on AA. There is my 2 cents (I mean $4,000 worth). Have fun and good luck.

User currently offlineFXramper From United States of America, joined Dec 2005, 7359 posts, RR: 85
Reply 12, posted (7 years 2 months 3 weeks 5 days 13 hours ago) and read 4558 times:
Support Airliners.net - become a First Class Member!

I used the new J class product AA offered on AA #123 last month. It was pretty good stuff.

Quoting Mauiman31 (Thread starter):
on the 767-300's on that route?

As stated by DFW13L no one a/c is on a route permanently. My uncle flew to OGG five times this month and his a/c was the new J class config everytime. You might have a better shot at the upgraded class if you chose OGG over HNL.

Enjoy the flight!

 airplane 


User currently offlineElmoTheHobo From United States of America, joined Aug 2006, 1545 posts, RR: 1
Reply 13, posted (7 years 2 months 3 weeks 5 days 13 hours ago) and read 4546 times:

Quoting Jkj777 (Reply 11):
I had the unhappy experience of being transferred from a DL 767-400ER (seat 7F and 7G) to an AA 767-300ER from LAX-HNL.

AA and DL have virtually the same J seat width on their 767s, and unless you were on the new configuration 767-400s,
American's 767 has more pitch.


User currently offlineBDL2STL2PVG From China, joined Jun 2006, 151 posts, RR: 0
Reply 14, posted (7 years 2 months 3 weeks 5 days 3 hours ago) and read 4475 times:

Quoting Albird87 (Reply 9):
Out of interest then on this DFW-HNL would you just get one meal then on the flight like normal domestic first or due to the length would they also have a snack?

In First, I believe that it is still westbound a full lunch service followed by a snack service approximately 1.5 - 2 hours before landing and on the eastbound overnight service full dinner with a continental breakfast about an hour before arrival. Although, on two occasions, they didn't service the breakfast - maybe a change or maybe everyone was sleeping so well. Then they only offered juices/coffee less than 30 minutes before landing in DFW


User currently offlineAlbird87 From , joined Dec 1969, posts, RR:
Reply 15, posted (7 years 2 months 3 weeks 5 days 2 hours ago) and read 4463 times:

Quoting BDL2STL2PVG (Reply 14):
In First, I believe that it is still westbound a full lunch service followed by a snack service approximately 1.5 - 2 hours before landing and on the eastbound overnight service full dinner with a continental breakfast about an hour before arrival

Cheers thanks for the info.
What i also find is very cheeky and appaling how for that flight in Y you have to buy on board for food!! Its a long flight and you would think that AA could give those Hawaian flights a bit of service!!


User currently offlineJkj777 From United States of America, joined Aug 2007, 398 posts, RR: 0
Reply 16, posted (7 years 2 months 3 weeks 5 days 2 hours ago) and read 4461 times:

Quoting ElmoTheHobo (Reply 13):
AA and DL have virtually the same J seat width on their 767s, and unless you were on the new configuration 767-400s,
American's 767 has more pitch.

Seats 7F and 7G have more pitch and more recline than any other First Class seats on the 767-400. I made sure those were my chosen seats for that reason. Plus they have PTVs in First on DL's 764's. In my opinion, the domestic configuration on a 764 (7F & 7G) is still better than the domestic product on AA. Even though my flight was in Business Class on AA, it was still disappointing.


User currently offlineTonytifao From Brazil, joined Mar 2005, 1035 posts, RR: 0
Reply 17, posted (7 years 2 months 3 weeks 5 days 2 hours ago) and read 4442 times:

Quoting Mauiman31 (Reply 6):
I am assuming the FA's are getting some heat from unhappy customers about this

Yes. My FA said to me. "The execs need their bonuses". Portable IFE adds extra weight.

Quoting FXramper (Reply 12):
I used the new J class product AA offered on AA #123 last month. It was pretty good stuff.

You probably didn't fly the new J international to take full advantage of the product. If so, you would be disappointed.


Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
AA 767-300: First Class/HNL Service posted Mon Jan 22 2001 15:16:22 by Bishop1
AA 767-300 Powerports posted Wed Mar 16 2005 00:25:11 by Continental
AA 767-300 Routes posted Mon Nov 22 2004 05:52:37 by Mike77
AA 767-300 IFE/PTV? posted Mon Aug 23 2004 04:13:46 by TUNisia
AA 767-300 Configuration posted Wed Aug 4 2004 21:56:50 by VS744
AA 767-300 New Look Interior posted Mon Jun 7 2004 03:42:24 by Cyberflyer
AA 767-300's posted Mon Apr 5 2004 04:08:59 by CVGpilot
AA 767-300...Missing Window Near Front? posted Mon Jul 28 2003 06:48:53 by Dazed767
AA 767-300 Hawaii...NOT About PTVs posted Fri Aug 2 2002 04:59:19 by Aq737
Will Will Delta Start A New DFW To HNl posted Thu Apr 5 2001 05:58:01 by ATA L1011