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Forbes: America's Worst Airline Is....  
User currently offlineTravelin man From United States of America, joined Mar 2000, 3505 posts, RR: 0
Posted (6 years 12 months 2 days 3 hours ago) and read 20722 times:

Atlantic Southeast Airlines (Delta Connection).

On-time performance: 63.3% (worst)

Baggage mishandling: 16.9 per 1,000 passengers (worst)

Cancellations: 4.4% (second worst)

http://www.forbes.com/2007/09/26/air...s-cx_rm_tvr_0927worstairlines.html


The other "winners":
2. Comair (a division of Delta Air Lines)
3. American Eagle (a division of American Airlines)
4. ExpressJet Airlines
5. US Airways
6. American Airlines
7. Mesa Airlines
8. Delta Air Lines
9. United Airlines
10. Alaska Airlines

Not on the list (I guess "good" airlines in terms of on time performance, baggage handling, and cancellations):
Southwest
Northwest
JetBlue
Continental
Midwest
Aloha
Hawaiian
Skywest
Frontier

64 replies: All unread, showing first 25:
 
User currently offlineLAXspotter From India, joined Jan 2007, 3650 posts, RR: 5
Reply 1, posted (6 years 12 months 2 days 3 hours ago) and read 20702 times:

ASA and Comair, and they fly mostly for Delta, man that really sucks for Delta then. Mesa is a shocker, didnt expect them to be there. NW, B6, CO are some surprises too. B6 ontime rates are probably hurt from operating at JFK correct? and NW customer satisfaction ive heard was rather low, and CO altho service is thought to be amongst the best, ive hear their ontime rates are probably low due to EWR and IAH hubs.


"Patriotism is the last refuge of the scoundrel" Samuel Johnson
User currently offlineTravelin man From United States of America, joined Mar 2000, 3505 posts, RR: 0
Reply 2, posted (6 years 12 months 2 days 3 hours ago) and read 20573 times:

Quoting LAXspotter (Reply 1):
NW, B6, CO are some surprises too. B6 ontime rates are probably hurt from operating at JFK correct? and NW customer satisfaction ive heard was rather low, and CO altho service is thought to be amongst the best, ive hear their ontime rates are probably low due to EWR and IAH hubs.

Those airlines were NOT on the "worst list".


User currently offlineAlexPorter From , joined Dec 1969, posts, RR:
Reply 3, posted (6 years 12 months 2 days 3 hours ago) and read 20543 times:

ExpressJet is probably mostly hurt by being a regional at Newark - they get affected the most by the delays there, as mainline probably gets priority. A lot of other regionals get hurt by getting cancelled a lot - in case of traffic restrictions, again mainline flights tend to get priority.

User currently offlineAF340 From Canada, joined Jul 2007, 2786 posts, RR: 4
Reply 4, posted (6 years 12 months 2 days 2 hours ago) and read 20392 times:

What about NW's Summer of Hell or whatever that was? That was better than UA? I guess we can't rip on NW as much anymore, well at least for on time performance, baggage handling, and cancellations.

Congrats:

Southwest
JetBlue
Continental
Midwest
Aloha
Hawaiian
Skywest
Frontier


AF340


User currently offlineYOWza From Canada, joined Jul 2005, 4891 posts, RR: 15
Reply 5, posted (6 years 12 months 2 days 2 hours ago) and read 20289 times:

Any idea where I could get some more details? I am really curious to see where Shuttle America ranks in here. I was on a DEN-YYZ hop with them last Friday and frankly they were appalling. Simple appalling:
- Brash, noisy staff.
- Constant stream of unneeded announcements
- Tatty looking interior (already!!!) on an Ejet!

How could anyone given a real choice choose them over say AC on DEN-YYZ? Ridiculous decision on my part...

YOWza



12A whenever possible.
User currently offlineTornado82 From , joined Dec 1969, posts, RR:
Reply 6, posted (6 years 12 months 2 days 2 hours ago) and read 20239 times:

When ExpressJet ranks worse than US Mainline or Mesa, there's something amiss here.

User currently offlineGigneil From United States of America, joined Nov 2002, 16347 posts, RR: 85
Reply 7, posted (6 years 12 months 2 days 2 hours ago) and read 20239 times:

Quoting LAXspotter (Reply 1):
ASA and Comair, and they fly mostly for Delta, man that really sucks for Delta then.

Its worth considering their ontime performance is as a RESULT of Delta.

NS


User currently offlineLAXspotter From India, joined Jan 2007, 3650 posts, RR: 5
Reply 8, posted (6 years 12 months 2 days 2 hours ago) and read 20193 times:

Quoting Travelin man (Reply 2):
Those airlines were NOT on the "worst list".

yes, that why I'm surprised to seem them on the good side, LOL.

Quoting Gigneil (Reply 7):
Its worth considering their ontime performance is as a RESULT of Delta.

so, youre saying DL mainline flights are causing this? ASA operates mainly out of ATL right? and Comair out of CVG correct?



"Patriotism is the last refuge of the scoundrel" Samuel Johnson
User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 22
Reply 9, posted (6 years 12 months 2 days 2 hours ago) and read 20109 times:

Quoting LAXspotter (Reply 1):
CO altho service is thought to be amongst the best, ive hear their ontime rates are probably low due to EWR and IAH hubs

I may be somewhat partial to having IAH be on your list poor for on time rates........yes, at times the thunderstorms kill the airport on time, however I believe you'll find IAH on time percentages over the course of a year to be listed quite a bit above most airports. Could be wrong but don't think so.



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlineCitrusCritter From Pitcairn Islands, joined May 2007, 1105 posts, RR: 3
Reply 10, posted (6 years 12 months 2 days 2 hours ago) and read 20090 times:

Quoting Travelin man (Thread starter):
Southwest
Northwest
JetBlue
Continental
Midwest
Aloha
Hawaiian
Skywest
Frontier

Don't forget AirTran, who tends to be ranked in the Top 5 on the "good" side.



TLH
User currently offlineTravelin man From United States of America, joined Mar 2000, 3505 posts, RR: 0
Reply 11, posted (6 years 12 months 2 days 2 hours ago) and read 19992 times:

Quoting CitrusCritter (Reply 10):
Don't forget AirTran, who tends to be ranked in the Top 5 on the "good" side.

Ah yes, AirTran! I knew I was forgetting somebody (I probably forgot a few commuter airlines as well).


User currently offlineSeaBosDca From United States of America, joined Sep 2007, 5479 posts, RR: 6
Reply 12, posted (6 years 12 months 2 days 2 hours ago) and read 19972 times:

So if you want to make your airline better, just put "west" in the name?  Silly

User currently offlineIAHFLYR From United States of America, joined Jun 2005, 4790 posts, RR: 22
Reply 13, posted (6 years 12 months 2 days 1 hour ago) and read 19782 times:

Quoting IAHFLYR (Reply 9):
I believe you'll find IAH on time percentages over the course of a year to be listed quite a bit above most airports. Could be wrong but don't think so.

http://www.bts.gov/xml/ontimetables/src/jantomostrecentmonth.xml

 Cool



Any views shared are strictly my own and do not a represent those of any former employer.
User currently offlinePhollingsworth From United Kingdom, joined Mar 2004, 825 posts, RR: 5
Reply 14, posted (6 years 12 months 2 days 1 hour ago) and read 19753 times:

Quoting LAXspotter (Reply 8):
so, youre saying DL mainline flights are causing this? ASA operates mainly out of ATL right? and Comair out of CVG correct?

Yup, DL's dispatchers will basically hold EV flights when ATL is AAR limited to keep the big metal as close to on-time as possible. The problem with OH, and EV to some extent, is not CVG but JFK. CVG is consistently one of the best on-time airports. The problem is that OH and EV at JFK are consistently hammered by DL. As for EVs baggage misshandeling, it is atrocious, part of the problem was that they would routinely send bags to the wrong carousel in ATL. The data is for the year ending July 31. DL took over ground handeling of EV in ATL towards the end of this period, if you look at the DOT numbers you can check if there was any improvement.


User currently offlineDeltaL1011man From United States of America, joined Sep 2005, 9449 posts, RR: 14
Reply 15, posted (6 years 12 months 2 days 1 hour ago) and read 19679 times:

Quoting LAXspotter (Reply 1):
ASA and Comair, and they fly mostly for Delta, man that really sucks for Delta then. Mesa is a shocker, didnt expect them to be there. NW, B6, CO are some surprises too. B6 ontime rates are probably hurt from operating at JFK correct? and NW customer satisfaction ive heard was rather low, and CO altho service is thought to be amongst the best, ive hear their ontime rates are probably low due to EWR and IAH hubs.

OH and EV only fly for DL and DL owns OH

Quoting LAXspotter (Reply 8):
so, youre saying DL mainline flights are causing this? ASA operates mainly out of ATL right? and Comair out of CVG correct?

EV and OH also have hubs in JFK



yep.
User currently offlineCAETravlr From United States of America, joined Oct 2000, 909 posts, RR: 1
Reply 16, posted (6 years 12 months 2 days ago) and read 19428 times:

Quoting LAXspotter (Reply 1):
Mesa is a shocker, didnt expect them to be there.

Dude, have you ever actually flown Mesa? Maybe my experiences are more of the exception than the rule, but they have messed up my schedule when connecting in IAD more times than I care to remember. Unfortunately, my only Star Alliance options out of CAE are Mesa or one of the US Airways Express carriers. I connect in IAD every week and my UA flights are almost always on time while my Mesa flights are generally running late.

However, based on their rankings, I would guess that my experiences with them are not completely uncommon. Their CRJ200s are also starting to frighten me a little bit the way they look.

On the positive side, I have very rarely had a baggage loss when going between them and UA. It has happened, but not often.



A woman drove me to drink and I didn't have the decency to thank her. - W.C. Fields
User currently offlineLawnDart From United States of America, joined May 2005, 970 posts, RR: 3
Reply 17, posted (6 years 12 months 2 days ago) and read 19428 times:

A couple of quotes out of the Forbes article:

"Atlantic Southeast Airlines, a former Delta unit that still has working agreements for baggage and other ground operations with its former parent in Atlanta, " (not to mention passenger carrying responsibilities...duh)

"Right behind are Delta’s low-fare subsidiary Comair, " (The new Song...)

Gee, I though Forbes was the ultimate source when it came to reporting airline business news...

Quoting Gigneil (Reply 7):
Its worth considering their ontime performance is as a RESULT of Delta.

Huh?

Quoting LAXspotter (Reply 8):
so, youre saying DL mainline flights are causing this?



Quoting Phollingsworth (Reply 14):
Yup, DL's dispatchers will basically hold EV flights when ATL is AAR limited to keep the big metal as close to on-time as possible.

My apologies for the rudeness I'm about to display, Phollingsworth, but you have no idea what you're talking about.


User currently offlineSteeler83 From United States of America, joined Feb 2006, 9211 posts, RR: 20
Reply 18, posted (6 years 12 months 2 days ago) and read 19385 times:

Quoting Travelin man (Reply 11):
Quoting CitrusCritter (Reply 10):
Don't forget AirTran, who tends to be ranked in the Top 5 on the "good" side.

Ah yes, AirTran! I knew I was forgetting somebody (I probably forgot a few commuter airlines as well).

I was wondering what happened with Airtran as well. I have been hearing some good things about them, besides them adding two more destinations from PIT!  Smile



Do not bring stranger girt into your room. The stranger girt is dangerous, it will hurt your life.
User currently offlineAllstarflyer From , joined Dec 1969, posts, RR:
Reply 19, posted (6 years 12 months 1 day 23 hours ago) and read 19232 times:

Quoting Tornado82 (Reply 6):
When ExpressJet ranks worse than US Mainline or Mesa, there's something amiss here.

Price paid, perhaps, for operating their own metal independently.

Quoting DeltaL1011man (Reply 15):
Quoting LAXspotter (Reply 8):
so, youre saying DL mainline flights are causing this? ASA operates mainly out of ATL right? and Comair out of CVG correct?

EV and OH also have hubs in JFK

 ouch  Anytime you're flying through JFK, take 2 minutes and check out the FAA's OIS webpage. Shocking it is that JetBlue can perform well enough to end up on the "good" list while operating out of that weekday afternoon nightmare. It's surprising also that CO is on the good list, because IAH has rough weather in the morning, and EWR has rough traffic at night.


User currently offlineCitrusCritter From Pitcairn Islands, joined May 2007, 1105 posts, RR: 3
Reply 20, posted (6 years 12 months 1 day 23 hours ago) and read 19215 times:

Quoting Allstarflyer (Reply 19):
Price paid, perhaps, for operating their own metal independently.

No, each regional is ranked for all of their operations, even if it is a flight for a mainline carrier. XE dba Continental Express factors in the same as the independent branded ops.



TLH
User currently offlineUSAirways787 From United States of America, joined Jun 2005, 290 posts, RR: 1
Reply 21, posted (6 years 12 months 1 day 17 hours ago) and read 17614 times:

I remember how upset I was having to fly a CRJ-900 from DFW - DCA worst flight of my life there. The apu was broken, and there was no air conditioning. The service and flight attendant's were very poor, you could tell they didn't enjoy their job, it took them well over an hour to serve 20 passengers. After having to fly them back home, I must say I will never once again fly ASA. the flight was delayed for an unknown reason, couldn't have been weather in either areas. Now I understand maintenance is a factor in this, I will admit once we got to a higher altitude it eventually made it much more comfortable, but to put a CRJ on a 1096NM stretch is just unsatisfactory, but if you do atleast make sure you have enough food, and drinks to feed the passengers for God's sake.


"Pre departure walk around complete, all doors closed, ready for pushback"
User currently offlineBAC111 From United States of America, joined Feb 2007, 114 posts, RR: 0
Reply 22, posted (6 years 12 months 1 day 17 hours ago) and read 17501 times:

Don't forget AirTran, who tends to be ranked in the Top 5 on the "good" side.


 checkmark 


Just flew Citrus r/t BWI to BOS yesterday, both legs arrived 10 mins EARLY. Their terminal area in BOS is lame, but on-time is big.


User currently offlineFlyboy97502 From United States of America, joined Aug 2006, 102 posts, RR: 0
Reply 23, posted (6 years 12 months 1 day 14 hours ago) and read 16399 times:

Quoting Travelin man (Thread starter):
10. Alaska Airlines



Quoting Travelin man (Thread starter):
Not on the list (I guess "good" airlines in terms of on time performance, baggage handling, and cancellations):



Quoting Travelin man (Thread starter):
Aloha
Hawaiian

The article mentions these 2 as being #'s 1 and 2 for "as two of the best carriers in the country in on-time performance and efficient baggage handling" - From Forbes.com America's Worst Airlines

I see that AS is in the 10 spot, but i didn't however see any mention of her sister company and often # 3 on the D.O.T close behind HA and AQ.



SKYHIGH Airlines- It's important that we get the SkyHigh message out there. That message? Thank you for your money.
User currently offlineSkymiler From United States of America, joined Aug 2007, 531 posts, RR: 1
Reply 24, posted (6 years 12 months 1 day 13 hours ago) and read 15321 times:

EV is totally atrocious, especially during the summer in TLH when the mainline aircraft are replaced by RJ's. Last year, one of the flights was on time only once that month. This, over the years, (and I have been flying DL since 1973, so I know what CAN be done), has cost me many days of lost business time and now I totally avoid them.

The problems create a very hostile situation for a wonderful DL staff at TLH, and they are very frustrated with the situation.

I "book away" from EV and will not let my staff fly on them due to their poor performance (no safety implications). If I need to be somewhere I drive to JAX (cheap 1 way rental car) and go mainline. I have even discussed this both in writing and in person with DL senior management, but we have endured miserable summers for 4 years now, due to EV, and there is no solution in sight.

In fairness, it is an equipment issue -- not enough PAX for an MD-88 but too many for an RJ, so multiple RJ's are used (which clogs airspace as well). An aircraft like the old 737-200, IMHO, would be a perfect size fit ..

Luckily we have the mainline service back now ..



I love to fly, and it shows!
25 Floridaflyboy : That's the truth!!! I kind of thought that the SkyWest acquisition might set them straight, but things seem to have just continued to get worse at EV
26 Skymiler : I even wrote to SkyWest about this and never even had the courtesy of a reply. At least DL has always replied when I raise concerns, not always with
27 XJRamper : ASA does not operate the CRJ-900. And ASA does not have a route from DFW to DCA. I am going to say you were on a Mesa Aircraft. Same for the DAB team
28 MasseyBrown : Seems odd that Forbes would peg Delta at 75% on time and Atlantic Southeast at 63% ontime while the BTS airport list cited by IAHFLYR lists ATL at 79%
29 UnknownUser : You're joking, right?
30 Gigneil : Its very possible that ASA and Comair's ontime performance were related to Delta requesting or requiring they hold flights, either for passengers or
31 Dbo861 : ASA doesn't have a hub at JFK...I don't think I've ever seen an ASA aircraft at JFK.
32 UN_B732 : I think ASA might fly one round-trip ATL-JFK, but that's about it. Comair does have huge ops at JFK that are irreliable, however, thanks not only to C
33 Pope : From a traveller who is based in GNV and therefore has very little choice: ASA = America's Shittiest Airline ASA = Always Stuck in Atlanta In the past
34 Skymiler : Try JAX -- a bit closer and the fares are VERY good, if you catch them right, plus mainline all the way, even with the connection in ATL!!
35 TinPusher007 : I think he knows quite well what he's talking about...there is truth to what he said. The company does indeed work with ATC to decide which flights t
36 ABQopsHP : XEs "Branded" operation ran a high ontime performance and completion factor all summer long. But the contract flying for both CO and DL through the re
37 Floridaflyboy : Yeah, I agree. SkyWest does such a wonderful job out west that I thought there was definitely some hope. Unfortunately, it seems like SkyWest, inc. u
38 Aapilot2b : The US Airways/America West conglomerate is easily the worst. Remember America Worst and US Scareways? I quit flying with them four years a go. It doe
39 Post contains images JRDC930 : Love it. confirms my belief in the superiority of the LCC's and the miserly lack of interest in customer performance and customer service of the Legac
40 Pope : The drive to JAX is 1.5 hours without traffic. Also ATL - JAX flights are often late. As such, I'd rather take the certain 5 hours than the possibili
41 YULWinterSkies : No surprise again to see US as worst mainline. Concerning ASA and baggage mishandling, they are on my list too. They did not load any of my 2 bags on
42 SkyyMaster : None here either, although it ought to be a big problem to Parker and company. Into the third year of a merger and they still have not gotten it righ
43 Analog : These lists are somewhat silly, since you can't buy a ticket on ASA (can you?). What matters to most customers is the airline as a whole, which (in m
44 Phollingsworth : Every major airline does this. It is not really a secret. It is also no uncommon to look at the arrival and departure boards here in ATL when there i
45 TinPusher007 : You are correct. I know its not a secret and so do you obviously, but apparently Lawndart doesn't.
46 Post contains images RedneckPieLit : Alright folks. Here's what's wrong with the ol' Acey, and if anybody here's from Atlanta, you know exactly what I'm talking about already: ATLANTA WOR
47 Post contains links Renfnl : From that end of the list (albiet a different source): Rank -Name -Score 1 Midwest Airlines 77.13 2 JetBlue Airways 72.45 3 Hawaiian Airlines 66.11 4
48 TinPusher007 : I agree with you to an extent, but the attitude you speak of isn't just how things are done in the south because obviously DL mainline and FL ground
49 SkyyMaster : What is the point of your listing if it quotes a source other than the one given in the thread starter? Everyone has a list and I dare say no two are
50 LawnDart : DL's dispatchers have no control over "holding" EV flights...however, the Delta Operations Control Center does coordinate with ATC when the AAR is re
51 Renfnl : I agree every list is totally different and uses different criteria. I didn't intend the list and source I provided to be a comparison to the Forbes
52 Lrdc9 : What about NW!! They have been cancelling so many flights at the end of the month . . .
53 USAirways787 : This was several years back, it wasnt recent. I would know if I was on a Mesa jet, it was operated by Delta and it strictly said ASA, I'm not retarde
54 Mir : A shocker indeed - I never expected them to be better than six other airlines. -Mir
55 Post contains images FRNT787 : Do the Mesa stats include GO! airlines in Hawaii? My flights on them, round trip HNL to LIH, were both very late, on well used interiors. (At least th
56 Post contains images Dsuairptman : Mesa: ORD/IAD and all the baggage that comes with "Flying the friendly skies" Not that it is always YV fault, a crap load of problems arises from UAs
57 Cloudyapple : Can I suggest that not being on the worst list does not imply an airline is any good. It's nothing to be proud of when you see the figures below. Air
58 XJRamper : Eh, I beg to differ, because ASA does not own nor operate CRJ-900s. It was just last year (that is 2006, not several years ago) that the DCI group ad
59 OB1504 : Don't the passengers sitting on the ASA jet have a higher likelihood of connecting in ATL than the LGA passengers do?
60 USAirways787 : This really frustrates the hell out of me. I could be wrong, but I swear I was on a CRJ-900 that has ASA written on the side by the Captains window.
61 XJETFlyer : I don't pay much attention to these list. My experience has been good with a few of these airlines. Something about this list is fishy!
62 Post contains images DeltaOwnsAll : ugh might as well throw Greyhound in with NW and SW...they typically run on time, very rarely cancel, and can't really lose luggage since its all pass
63 SkyyMaster : I think 'Business Travel News' does a reasonably good job of rankings in their polls. At least they are talking to the people who fly the most and pa
64 Floridaflyboy : It could have been a CR7. ASA does in fact operate those, but at this point, all the DL Connection CR9's that are flying are operated by SkyWest (Soo
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