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Best Airlines According To Skytrax  
User currently offlineFlyOakland2IAH From United States of America, joined Aug 2007, 64 posts, RR: 0
Posted (7 years 2 months 3 weeks 2 days 17 hours ago) and read 5510 times:

I'm referring to an article here:

http://www.sfgate.com/cgi-bin/articl...gi?f=/c/a/2007/09/27/DDN4RQMT8.DTL

Best airline in North America... Air Canada?

Several Asian airlines were ranked 5 stars, but North American legacy carriers were 3 stars.

Let the debate begin!

25 replies: All unread, showing first 25:
 
User currently offlineLDIkaros From United States of America, joined Apr 2007, 181 posts, RR: 0
Reply 1, posted (7 years 2 months 3 weeks 2 days 16 hours ago) and read 5456 times:

I have never flown AC so I can't compare them directly to the US carriers. And these airline ratings give you (at best) only a composite picture of an airline and its service.

There are so many variables that come into play for any individual flight. I had some great flights on 3-star US carriers (UA, NW) and a horrible flying experience on a 5-star carrier (CX). And what matters probably most are your expectations.

Still, I am not surprised that Asian carriers in particular rank much higher than US carriers. I exclusively fly Asian carriers (NH, JL, BR) from the US to Asia because they provide much better service than their American counterparts, based on my own experience. Even on short internal flights they often serve some food and drinks and their attendants smile.

Compare this to my recent US domestic experience where I spent 6+ hours (w/o delays!) on an airplane and could not even buy decent food. Let alone the lack of a service attitude among the attendants. A 1 star experience!


User currently offlineSkyguyB727 From , joined Dec 1969, posts, RR:
Reply 2, posted (7 years 2 months 3 weeks 2 days 16 hours ago) and read 5407 times:

I am surprised to see YX still earn high marks on those surveys. They are just a ghost of the original Midwest Express Airlines. They no longer have meal service, and they have done away with the 2x2 leather seats on many of their flights (standard DC-9 2x3 configuration on the Saver flights). IMHO, they have nothing except a chocolate chip cookie that distinguishes them from any other airline. They no longer have their niche concept.

User currently offlineJoeCanuck From Canada, joined exactly 9 years ago today! , 5478 posts, RR: 31
Reply 3, posted (7 years 2 months 3 weeks 2 days 15 hours ago) and read 5370 times:

I've yet to fly on an airline wiith better, or equal, economy service than SIA. Awesome in every respect. Absolutely stellar.

AC may be the best in North America, (by whatever standards they go by), but there isn't any North American or European airline that can compete with the Asian carriers...Emirates, being an exception.

Emirates is probably the most highly overrated airline I've ever been on. They are huge because they are cheap, though still beat the pants of NA airlines for services.

Qatar may be 5 star in the fat seats but it's nothing special in the back. Again, that's comparing it to other Asian airlines. Four out of the 8 seats across in the 330/340's have a HUGE avod box under the seats in front which cuts legroom in about half. Not fun for anybody over 5'8".

In the next few weeks, I get to fly EY, AUH-BKK, and CX, BKK-HKG...first time on both of those. I know a bunch of people who fly EY and they're very impressed.



What the...?
User currently offlineKnightsofmalta From Malta, joined Nov 2005, 1843 posts, RR: 19
Reply 4, posted (7 years 2 months 3 weeks 2 days 15 hours ago) and read 5330 times:

I think one needs to take into consideration the way the ranking is done. On the one hand there are the hard factors, such as facilities at airports, the gadgets the airline's seats feature, leg room etc. Then there are the soft factors like service, size and quality of the served meals, friendliness and efficiency of staff. So sure, perhaps you may have an individual experience with a 5 star airline which was bad because the F/As were rude or unfriendly or I dunno what but over all the ranking system works. Thing is, not everybody has the same emphasis on what constitutes a good airline. For some its comfort, for some its food and for others it's the staff.

User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 5, posted (7 years 2 months 3 weeks 2 days 15 hours ago) and read 5279 times:

Admittedly, I've only flown on SQ on exactly two legs - FRA-JFK and JFK-FRA, but from that "experience", I'd give them 0 stars, if at all that much...

Good ratings that I can understand (from personal experience) are Cathay Pacific, Qatar Airways, Air Berlin and Frontier - all carriers that I'd fly again without hesitation (as opposed to SQ).

But, then again, this is Skytrax - so it's not as if these ratings really show the quality of an airline: they do, however, constitute a terrific PR-tool.



Smile - it confuses people!
User currently offlineTruemanQLD From Australia, joined Feb 2007, 1596 posts, RR: 0
Reply 6, posted (7 years 2 months 3 weeks 2 days 15 hours ago) and read 5279 times:

I think it is close-ish. I decided to do my own list:
-Best Airlines in the World - 1. Cathay Pacific 2. Asiana 3. Singapore Airlines
-Best Airline North America - 1. Air Canada 2. American Airlines 3. Delta Airlines
-Best Airline in South America - 1. LAN 2. Aerolíneas Argentinas 3. TAM
-Best Airline in Europe - 1. Lufthansa 2. British Airways 3. KLM
-Best Airline in Africa - South African Airways 2. Egypt Air 3. Air Mauritius
-Best Airline in Asia - (Same as Best Airlines in the world)
-Best Airline in Pacific - 1. QANTAS 2. Air New Zealand 3. Air Pacific
-Best Low-cost Airline - 1. Jetstar 2. EasyJet 3. Air Asia
-Best Cabin Crew - 1. Asiana 2. QANTAS 3. Japan Airlines

These are all based on either personal experience or what I have been told by friends or family


User currently offlineKnightsofmalta From Malta, joined Nov 2005, 1843 posts, RR: 19
Reply 7, posted (7 years 2 months 3 weeks 2 days 15 hours ago) and read 5249 times:

Quoting Leskova (Reply 5):
Good ratings that I can understand (from personal experience) are Cathay Pacific, Qatar Airways, Air Berlin and Frontier - all carriers that I'd fly again without hesitation (as opposed to SQ).

No offence, but what a load of rubbish. You can hardly compare Air Berlin, Frontier, Cathay and Qatar because they operate completely different markets which only overlap in the case of the latter two airlines.


User currently offlineJoeCanuck From Canada, joined exactly 9 years ago today! , 5478 posts, RR: 31
Reply 8, posted (7 years 2 months 3 weeks 2 days 15 hours ago) and read 5232 times:

I've flown about a couple of dozen legs with SQ between Dubai and Oz and on every one, (in goat class), and they have been excellent. They're the best I've been on. My opinion, nothing more.


What the...?
User currently offlineShanderawx From United States of America, joined Feb 2006, 136 posts, RR: 0
Reply 9, posted (7 years 2 months 3 weeks 2 days 14 hours ago) and read 5205 times:
Support Airliners.net - become a First Class Member!

Absolute rubbish, I agree,
CO outshines AA and DL these days, if only for food service.
DL grabs money everywhere it can, maybe with a smile, but
you get the message.


User currently offlineTYCOON From United States of America, joined Feb 2007, 427 posts, RR: 3
Reply 10, posted (7 years 2 months 3 weeks 2 days 14 hours ago) and read 5177 times:

I flew Singapore Raffles Class from LHR-SIN-KUL and I wasn't terribly impressed: lost my luggage and frozen fruit salad. It wasn't bad per se, but with everyone describing the experience as orgasmic, I was disappointed.

My favourite are Air New Zealand, Virgin Atlantic and Air France.


User currently onlineAIR MALTA From Malta, joined Sep 2001, 2531 posts, RR: 1
Reply 11, posted (7 years 2 months 3 weeks 2 days 14 hours ago) and read 5148 times:

Quoting TruemanQLD (Reply 6):
-Best Airline in Europe - 1. Lufthansa 2. British Airways 3. KLM

Surely not correct...

British Airways should be at the top.
Lufthansa should not be in the top 3.



Next flights : BRU-ZRH-CAI (LX)/ BRU-FCO-TLV (AZ)
User currently offline9MMAR From Malaysia, joined Jul 2006, 2110 posts, RR: 18
Reply 12, posted (7 years 2 months 3 weeks 2 days 14 hours ago) and read 5141 times:

Skytrax ranking is based on passengers' survey. It is like the 'People's Choice Awards', unlike Conde Nast or something, which may be regarded as the 'Academy Awards' as it was selected by a panel of 'expert'.

Although some may question its credibility, millions of passengers throughout the world took part in Skytrax's survey each year and for me, the 'People's Choice Awards' DO have its own weight.


User currently offlineChrisrad From Australia, joined Dec 2000, 1072 posts, RR: 8
Reply 13, posted (7 years 2 months 3 weeks 2 days 13 hours ago) and read 5113 times:

Quoting 9MMAR (Reply 12):
Although some may question its credibility, millions of passengers throughout the world took part in Skytrax's survey each year and for me, the 'People's Choice Awards' DO have its own weight.

Agreed

Best Airlines for me would be MH, then SQ and TG, my recent RTW with MH reaffirmed that they truly do deserve the many Cabin Service Awards they have won. The age old SQ and MH battle is often mainly fought by Singaporeans, or people who have never actually flown both airlines.....



Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
User currently offlineWorldrider From Switzerland, joined Nov 2007, 302 posts, RR: 0
Reply 14, posted (7 years 2 months 3 weeks 2 days 13 hours ago) and read 5087 times:

Quoting AIR MALTA (Reply 11):
Surely not correct...

British Airways should be at the top.
Lufthansa should not be in the top 3.

i rather agree with Trueman, i hate BA, KlM is not much better though.. personal experience
iwould mention Kingfisher Airlines as the top low cost, it's almost first class for a low cost.


User currently offlineDstc47 From Ireland, joined Sep 1999, 1490 posts, RR: 3
Reply 15, posted (7 years 2 months 3 weeks 2 days 9 hours ago) and read 4922 times:

Rather hard to make fair trip by trip comparisons, apples and oranges are both fruit, and the airport experience before and after can make a flight based judgement hard to divorce from a trip judgement. If you have had a good experience at Changi, or inevitably a dire check in experience at Heathrow, it can colour your attitude in relation to the carrier saying "welcome aboard".

I have done a lot in the recent past and it is very hard to beat SQ.
Good in all classes, but better in the air than on the ground, superb AVOD and decent food. MH is very good in the air but KL as a hub is a bit behind Changi. Cathay are excellent too, but a while since I had the pleasure. Hong Kong is a fine hub which helps. Emirates, I felt had a better image than reality, a bit below the others but still not pain and suffering. Etihad has a strong product but their service standard is not quiet as slick as CX, must try harder .

LH, usually professional or very professional in the air, let down by airport induced chaos at FRA. Good flight crew, always professional in my experience. BA, often good in the air,but probably pointless if you have LHR / Security / Baggage fun before or after. Some very frosty souls work for them too, not slow to let you know how they feel about "self loading freight" and if you get some of them you will remember why you really do not want to go anywhere over LHR again. AF good in the air, poor at CDG. KL, on a downward curve I think, particularly if you have to get a boarding pass at AMS.

The Americans, well we move down a notch here.
CO certainly the best of the bunch, then AA & DL.
No recent experience of AC.


User currently offlineRIX From United States of America, joined Aug 2000, 1787 posts, RR: 1
Reply 16, posted (7 years 2 months 3 weeks 2 days 6 hours ago) and read 4761 times:

Quoting AIR MALTA (Reply 11):
Quoting TruemanQLD (Reply 6):
-Best Airline in Europe - 1. Lufthansa 2. British Airways 3. KLM

Surely not correct...

British Airways should be at the top.
Lufthansa should not be in the top 3.

 checkmark   checkmark   checkmark   checkmark   checkmark 


User currently offlineNEMA From United Kingdom, joined Feb 2006, 728 posts, RR: 0
Reply 17, posted (7 years 2 months 3 weeks 2 days 6 hours ago) and read 4742 times:

Quoting FlyOakland2IAH (Thread starter):
Best Airlines According To Skytrax

I thought that Skytrax gave ratings according to customer surveys, if this is true here then of course the thread title could also read.. Best Airlines According to Customer Surveys. So if this is the case there must be some credence to the claim.



There isnt really a dark side to the moon, as a matter of fact its all dark!
User currently offlineSshank From United States of America, joined Jul 2004, 309 posts, RR: 0
Reply 18, posted (7 years 2 months 3 weeks 2 days 5 hours ago) and read 4667 times:

Perhaps you need to fly some more - you will have a tough time finding an airline that is consistently as good as SQ. While their coach product is somewhat overrated (or I guess it does not live up to the sky high expectations that people have), they are a notch above all large european and asian airlines I have flown (I have not flown CX - I assume they are good as well).

Quoting Leskova (Reply 5):
Admittedly, I've only flown on SQ on exactly two legs - FRA-JFK and JFK-FRA, but from that "experience", I'd give them 0 stars, if at all that much...


User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 19, posted (7 years 2 months 3 weeks 2 days 5 hours ago) and read 4632 times:

Quoting Knightsofmalta (Reply 7):
No offence, but what a load of rubbish. You can hardly compare Air Berlin, Frontier, Cathay and Qatar because they operate completely different markets which only overlap in the case of the latter two airlines.

Oh really?  Yeah sure ... you know, for someone starting a post with "No offence", that post of yours was about as offensive as they get.

How dumb do you think I am, after around 500 flights, to think that AB, F9 are directly comparable with CX and QR?? Obviously, just to make it as plain and simple as possible, I was considering those airlines in their respective fields!

Quoting Sshank (Reply 18):
Perhaps you need to fly some more - you will have a tough time finding an airline that is consistently as good as SQ.

Well, considering the two flights I've had on them, their service was very consistent: miserable.

Maybe I'll give them another chance at some point, but after the experience, I'm not really in a hurry.

As for "Perhaps you need to fly some more"... see the comments I made above, and have a look at my profile - and then tell me again that you think I need to fly some more before I can make a judgement on whether or not I consider an airline's service to be good, excellent, or miserable.



Smile - it confuses people!
User currently offlineRIX From United States of America, joined Aug 2000, 1787 posts, RR: 1
Reply 20, posted (7 years 2 months 3 weeks 2 days 4 hours ago) and read 4574 times:

Quoting Leskova (Reply 5):
I've only flown on SQ on exactly two legs - FRA-JFK and JFK-FRA, but from that "experience", I'd give them 0 stars, if at all that much...

- JFK-FRA was my only flight with SQ, one of my best flights in economy ever. Return on LH was a disaster.


User currently offlineJoeCanuck From Canada, joined exactly 9 years ago today! , 5478 posts, RR: 31
Reply 21, posted (7 years 2 months 3 weeks 2 days 4 hours ago) and read 4574 times:

Quoting Leskova (Reply 19):

Haven't flown on SQ's 747's...all my flights have been on their 777's. My flights were, without exception, without complaint. Still, those were my flights. Your flights sucked. Such is life, eh...?

That's why it's so important to put out your best product every single time. Every customer should be treated like a potential repeat customer.



What the...?
User currently offlineCHANGYOU From Singapore, joined Nov 2003, 271 posts, RR: 0
Reply 22, posted (7 years 2 months 3 weeks 2 days 4 hours ago) and read 4543 times:
Support Airliners.net - become a First Class Member!

Quoting Chrisrad (Reply 13):
Best Airlines for me would be MH, then SQ and TG, my recent RTW with MH reaffirmed that they truly do deserve the many Cabin Service Awards they have won.

I guess having best cabin crew doesn't justify them to be the best airline. And now with them giving out snack boxes on flights below 3hrs will definitely not any 5-Star standards.

Quoting Chrisrad (Reply 13):
The age old SQ and MH battle is often mainly fought by Singaporeans

I beg to differ to this statement. Most people who criticise MH are Malaysians themselves that probably had given up on their own airline. A simple example I can give u is that SQ gets more Malaysian krisflyers members than MH getting Singaporeans enrich customers. My job requires me to deal with pax and therefore I can tell you that there are many Malaysians out there who dump their national carrier for SQ. Even for short flights to PVG they rather trasit in changi.

[Edited 2007-09-28 20:12:17]

User currently offlineLeskova From Germany, joined Oct 2003, 6075 posts, RR: 70
Reply 23, posted (7 years 2 months 3 weeks 2 days ago) and read 4393 times:

Quoting JoeCanuck (Reply 21):
Haven't flown on SQ's 747's...all my flights have been on their 777's. My flights were, without exception, without complaint. Still, those were my flights. Your flights sucked. Such is life, eh...?

Thank goodness... at least one person understands what I'm saying!!! Thanks!!!

Quoting JoeCanuck (Reply 21):
That's why it's so important to put out your best product every single time. Every customer should be treated like a potential repeat customer.

And that, ladies and gentlemen, is exactly the point.

I'm not saying "SQ sucks all the time", I'm saying they did on my flights - nothing more, nothing less. You've had good flights with them, I've had absolutely perfect flights on airlines that others probably wouldn't consider even having service (Air Zimbabwe comes to mind).

That's life.



Smile - it confuses people!
User currently offlineN383PA From United Kingdom, joined Aug 2007, 104 posts, RR: 0
Reply 24, posted (7 years 2 months 3 weeks 1 day 6 hours ago) and read 4099 times:

Maybe you guys should know that these Skytrax employees travel quiet a lot on free tickets provided by the
airline they survey.On top of this, normally all employees involved with the flight are aware that there is a Skytrax
person on board.

So much to an independent survey!!

I am sure a lot of airline staff would agree on this ...

From my point of view as previous stated, all rubbish!

 Wink


User currently offlinePlymSpotter From Spain, joined Jun 2004, 11701 posts, RR: 60
Reply 25, posted (7 years 2 months 3 weeks 1 day 6 hours ago) and read 4060 times:

Quote:
Only one line - North Korea's Air Koryo - gets the bottom 1-star rating.

I presume then that Afriquia Airways has now either dropped out of the rating system, or matured to the 2 stars rating?


Dan Smile



...love is just a camouflage for what resembles rage again...
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