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SKYTRAX, How Honest Is This Site?  
User currently offlineReadytotaxi From United Kingdom, joined Dec 2006, 3264 posts, RR: 2
Posted (6 years 11 months 4 weeks 18 hours ago) and read 7343 times:

This seems like a very polished site, good graphics and customer input and lots of reviews and information, my question is how honest is it? Is there any independent monitoring of what is said, is there a bias towards advertisers products, should we take it with a pinch of salt or use it as a yard stick?
Are Skytrax truly independent?


you don't get a second chance to make a first impression!
26 replies: All unread, showing first 25:
 
User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 1, posted (6 years 11 months 4 weeks 17 hours ago) and read 7281 times:

http://www.airlinequality.com/Product/Yseat-UA.htm

Lookee here. Mr Tsai was on a United 773ER in a 2x4x2 configuration. That is how reliable the site is.  Yeah sure



"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlineSkippy777 From Netherlands, joined Dec 2001, 816 posts, RR: 0
Reply 2, posted (6 years 11 months 4 weeks 17 hours ago) and read 7262 times:

If you advertise with them you might win an award?
With the award you can start the PR campaign and generate money.

For example Virgin Atlantic advertised with them in the past and won an award as best Business airline.
They stop advertising and they win nothing anymore will it's what I believe one of the best airlines in the world

This is how it could work.

Personal I don't think its as Honest as it looks


User currently offlineReadytotaxi From United Kingdom, joined Dec 2006, 3264 posts, RR: 2
Reply 3, posted (6 years 11 months 4 weeks 16 hours ago) and read 7224 times:

Quoting Skippy777 (Reply 2):



Quoting Boston92 (Reply 1):

Hmmmm, thanks guys !  cheerful 



you don't get a second chance to make a first impression!
User currently offlineAF Cabin Crew From French Polynesia, joined Sep 1999, 1040 posts, RR: 33
Reply 4, posted (6 years 11 months 4 weeks 16 hours ago) and read 7167 times:
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Ia Orana all !

I think this skytrash award is the least important one. Anyone can vote for any airline.

I mean tomorrow every single one of us, our friends and family members vote for let's say Air Zimbabwe or Cubana de Aviacion as the best airline in the world. What will happen ??? You will see Skytrash give the best airline of the world award to Air Zimbabwe or Cubana de Aviacion !

The other thing I find very weird is you don't really see who are the other airlines on the podium or the nominees. I want to have real results with percentage of votes etc... Make the site a little more clear, transparent !

They also have weird world repartition like the Asia/Australasia/Pacific Region... On the former region you will have all the Asian Airlines then on the next region you only have Qantas and Air New Zealand and then on the last there is the smaller airlines Air Calin, Air Rarotonga, Air Tahiti Nui, Air Pacific etc... But you see that for best flight attendants for the pacific there again Qantas and Air New Zealand are in another league and Hawaiian Air is now in the Pacific region when they should be part of the North America award as they are an american carrier.
The main problem for me is that the Pacific region is divided in waaaaaaayyyy too many regions it should be just the ones with all the airlines from all the pacific islands including QF and NZ !

Yet they have succeeded in doing one great think and that is having everyone talk about them and their award ! They have a very good PR machine !

So like it was said earlier, you should take these awards and that site with a pinch of salt...

Let's also note that big carriers such as SQ and BA have never advertised having won that award !

Happy Flying,

AF Cabin Crew



Ia Maitai to tatou tere !
User currently offlineCHANGYOU From Singapore, joined Nov 2003, 271 posts, RR: 0
Reply 5, posted (6 years 11 months 4 weeks 16 hours ago) and read 7150 times:
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SQ won Best airline in 2004 and 2007...yet they never publicly acknowledge anything nor did they do any promotional advertisement based on these winnings. Unlike MH whereby you can see campaigns of their Best cabin crew award being broadcasts.

User currently offlineAerofan From United States of America, joined Aug 2004, 1517 posts, RR: 2
Reply 6, posted (6 years 11 months 4 weeks 15 hours ago) and read 7132 times:

I thought they were honest and made a decision to fly a carrier that they rate as 5* last year.

After my flights, I wrote SKYTRAX asking for my money back. I have yet to hear anything from them. Then I wrote them commending one of the carriers that they have listed as 4*. They never posted the riview. I think this was due to the fact that it was a favourable to the carrier

A pinch of salt? More like a kilo


User currently offlinePlymSpotter From Spain, joined Jun 2004, 11655 posts, RR: 60
Reply 7, posted (6 years 11 months 4 weeks 15 hours ago) and read 7123 times:

Quoting Boston92 (Reply 1):
http://www.airlinequality.com/Product/Yseat-UA.htm

Lookee here. Mr Tsai was on a United 773ER in a 2x4x2 configuration. That is how reliable the site is.

Likewise, you have here a passenger who flew a KLM A330 in a 3-4-3 combination. No wonder he thought the seat was uncomfortable if that was the case!


Dan Smile



...love is just a camouflage for what resembles rage again...
User currently offlineLMML 14/32 From Malta, joined Jan 2001, 2565 posts, RR: 6
Reply 8, posted (6 years 11 months 4 weeks 14 hours ago) and read 7064 times:

IMHO it's the biggest scam on the internet.

User currently offlineDeltaAVL From United States of America, joined Mar 2007, 1893 posts, RR: 6
Reply 9, posted (6 years 11 months 4 weeks 14 hours ago) and read 7057 times:

Quoting Boston92 (Reply 1):
Lookee here. Mr Tsai was on a United 773ER in a 2x4x2 configuration. That is how reliable the site is.

He was in premium economy....



"We break, We bend, With hand in hand, When hope is gone, Just hang on." -Guster
User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 10, posted (6 years 11 months 4 weeks 14 hours ago) and read 7053 times:

Quoting DeltaAVL (Reply 9):
He was in premium economy....

1. United does not fly the 773.
2. United's Premium economy is the exact same configuration as regular economy.



"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlineAlexPorter From , joined Dec 1969, posts, RR:
Reply 11, posted (6 years 11 months 4 weeks 14 hours ago) and read 7046 times:

I was looking at airport reviews on this website, in particular this review from Jim Wood caught my eye... here is his closing sentence: "You can get to the Mall of America pretty easily if you do find yourself with a 6 hour layover. At least you could before I-45 collapsed."

HUH? First of all, I-45 is in Texas. It was I-35W. Secondly, the airport and mall aren't even near I-35W. You use I-494 or the light rail to go from the airport to the Mall of America! The two are maybe three miles apart, while the bridge collapse was ten miles away! Clearly that website accepts arbitrary comments that aren't even factual.


User currently offlineAF Cabin Crew From French Polynesia, joined Sep 1999, 1040 posts, RR: 33
Reply 12, posted (6 years 11 months 4 weeks 14 hours ago) and read 7040 times:
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Hey Aerofan !

I had the same experience. I flew on jetBlue a couple of years ago and wrote a really report about how amazed I was with the airline and they I only had praises for them... I still have to see that comment on their web site !!!
I also wrote to Skytrash asking about the results, who was second and third in every single category, What were the percentage of votes the winning carrier got etc... nothing to this day too...
In my opinion they could actually just award the prize to who ever they want or who ever is giving them free tickets etc...
I also don't agree when you see some airlines like Continental or Delta or LAN or Lauda Air etc... with 3 stars when they have a superior product than airlines in the 4 star category such as Bangkok Airways, Luxair or Air Tahiti Nui where these airlines operate airplanes with old generation seats, no ptv's or non-avod ones, no lounges, etc...


Happy Flying,

AF Cabin Crew



Ia Maitai to tatou tere !
User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 13, posted (6 years 11 months 4 weeks 14 hours ago) and read 7012 times:

Quoting AlexPorter (Reply 11):
Clearly that website accepts arbitrary comments that aren't even factual.

And they reject the true, and unarbitrary comments as has been said multiple times in this single thread alone.



"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlineDeltaAVL From United States of America, joined Mar 2007, 1893 posts, RR: 6
Reply 14, posted (6 years 11 months 4 weeks 14 hours ago) and read 6991 times:

Quoting Boston92 (Reply 10):
1. United does not fly the 773.
2. United's Premium economy is the exact same configuration as regular economy.

Okay, didn't know that.  Wink



"We break, We bend, With hand in hand, When hope is gone, Just hang on." -Guster
User currently offlineBoston92 From United States of America, joined Aug 2006, 3390 posts, RR: 7
Reply 15, posted (6 years 11 months 4 weeks 14 hours ago) and read 6967 times:

Quoting DeltaAVL (Reply 14):
Okay, didn't know that.

What I am thinking is that maybe he didn't fly United. Are there any airlines that fly the 777-300ER, that have a "Premium Economy" section in a 2x4x2 configuaration that fly between ORD and NRT?



"Why does a slight tax increase cost you $200 and a substantial tax cut save you 30 cents?"
User currently offlineDeltaAVL From United States of America, joined Mar 2007, 1893 posts, RR: 6
Reply 16, posted (6 years 11 months 4 weeks 14 hours ago) and read 6950 times:

Quoting Boston92 (Reply 15):
What I am thinking is that maybe he didn't fly United. Are there any airlines that fly the 777-300ER, that have a "Premium Economy" section in a 2x4x2 configuaration that fly between ORD and NRT?

AA flies ORD-NRT with a 777-200ER - maybe he just got the two 777s mixed up.

Does AA have a Premium Economy class?



"We break, We bend, With hand in hand, When hope is gone, Just hang on." -Guster
User currently offlineSlovakFlight From Sweden, joined Nov 2006, 52 posts, RR: 0
Reply 17, posted (6 years 11 months 4 weeks 13 hours ago) and read 6946 times:

Quoting LMML 14/32 (Reply 8):
IMHO it's the biggest scam on the internet

IMHO it's not the biggest scam on the internet. But still, it's a scam.

I once wrote a very positive comment about a SkyEurope Airlines flight. They never published it. A few other comments were published only after extensive editing by Skytrax. It sometimes seems that you have to write at least something negative about your flights to get it published, like "it's bad that XYZ Airlines do not offer assigned seating", "I had to pay for alcoholic beverages, it's a fiasco", "I had to pay € 0,75 extra and was unable to pay [such a huge amount] with my credit card", "I wrote to XYZ Airlines and complained about a minor detail and did not get any cash money back, that's bad".

Another time I wanted to write a comment about Szczecin Airport in Poland. I tried several times but for some unknown reason they refuse to include that airport in their lists. Don't understand why. Not that SZZ is a big airport - it's very small - but it is served by at least four airlines (LOT, EuroLOT, Ryanair and Norwegian) plus charters, so it could be of at least some interest to read comments about it.

Yet another time I noticed that one of their published comments about Gothenburg-Landvetter Airport, Sweden, (GOT) was in fact about Gothenburg City Airport (GSE) so I sent a message to them about this, suggesting they create a separate thread for comments about Gothenburg City Airport. Needless to say, nothing happened.


User currently offlineUAL777UK From United Kingdom, joined Nov 2005, 3356 posts, RR: 1
Reply 18, posted (6 years 11 months 4 weeks 13 hours ago) and read 6938 times:

Skytrax is a joke, some of the comments by passengers are at best laughable, I especially like the ones where a Mr X has secured an upgrade on UA, but was very dissapointed with the business seat that was allocated to him. He was not upgraded to business but was given Economy Plus. The site is a run by amatuers who allow poor information on carriers to be posted without knowing the actual facts about what each carriers offers in the first instance, such as their seats.They dont even know the basics!

User currently offlineReadytotaxi From United Kingdom, joined Dec 2006, 3264 posts, RR: 2
Reply 19, posted (6 years 11 months 4 weeks 1 hour ago) and read 6712 times:

Thanks one and all, guess we'll give this site a miss.


you don't get a second chance to make a first impression!
User currently offlineFlyKev From United Kingdom, joined Jan 2006, 1382 posts, RR: 1
Reply 20, posted (6 years 11 months 4 weeks ago) and read 6681 times:
AIRLINERS.NET CREW
FORUM MODERATOR

Quoting Boston92 (Reply 1):
Mr Tsai was on a United 773ER in a 2x4x2 configuration

From the way it reads, he was on an ANA flight. "he AVOD entertainment system is same as in regular economy, but ANA has always provided a great entertainment system"
Looks like he was on a codeshare flight and got confused.

These examples and many above just confirm what my thoughts on skytrax have always been, and Im glad too see im not alone.

Kev.



The white zone is for immediate loading and unloading of passengers only
User currently offlineLDIkaros From United States of America, joined Apr 2007, 181 posts, RR: 0
Reply 21, posted (6 years 11 months 3 weeks 6 days 22 hours ago) and read 6183 times:

Errors or inaccuracies in the SkyTrax comments can be expected. Not everybody is an airline expert or can remember all the relevant details days or even weeks after the completion of the flight.

Still, I sent in comments about 2 r/t this year and both got published w/o any editing. The first comment was quite negative (2 points out of 5) and the second very positive (4 out of 5 points). I was left wondering what checks, if any, SkyTrax has in place to make sure that the person sending in the comment is for real and actually took the flight.

So beware ...


User currently offlineDIJKKIJK From France, joined Jul 2003, 1802 posts, RR: 4
Reply 22, posted (6 years 11 months 3 weeks 6 days 18 hours ago) and read 5055 times:

SkyTrax is the biggest joke in the airline industry. The most irritating and meaningless part of the website is the star rankings given to the airlines. They are totally nonsensical.


Never argue with idiots. They will bring you down to their level, and beat you with experience.
User currently offlineRoyalAtlantis From United States of America, joined Nov 2006, 102 posts, RR: 0
Reply 23, posted (6 years 11 months 3 weeks 6 days 18 hours ago) and read 4978 times:

try www.flightbliss.com - i think Bennett has a more precise way to evaluate seats and service. if anyone is a First Class Flyer subscriber - you'll get a low down on the lastest every month - i use it and think it's great. just bought the "London Flight Guide" as i travel back and forth a lot - it's like a bible for this run.

User currently offlineOHLHD From Finland, joined Dec 2004, 3962 posts, RR: 25
Reply 24, posted (6 years 11 months 3 weeks 6 days 17 hours ago) and read 4767 times:

Quoting Readytotaxi (Thread starter):
This seems like a very polished site, good graphics and customer input and lots of reviews and information, my question is how honest is it?

That is indeed true. I would not choose my airline because of this site. Somehow I believe it is a matter of money on how good you will be ranked and not.

Quoting Readytotaxi (Thread starter):
Are Skytrax truly independent?

I do not believe so!  Smile


25 NG1Fan : THey are slow - I've twice nominated Chongqing Airport (serving a city/region of 32 million!) and to date - nothing! I've contributed before to this
26 Fbgdavidson : DEFINITELY a pinch of salt. Skytrax/Airline Quality is so bent I'm led to believe it could only be run politicians... What baffles me is they've some
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