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FR Founder On Deathbed "improve Customer Service"  
User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7264 posts, RR: 57
Posted (7 years 1 month 3 weeks 16 hours ago) and read 1795 times:

Interesting article on where the FR founder wants the airline to go...

http://www.independent.ie/business/i...to-look-beyond-europe-1116113.html

DAYS before his death, Ryanair founder Tony Ryan said the airline that bears his name should extend its ambition beyond Europe.

"He (Dr Ryan) thought we're not growing fast enough and he thought we shouldn't confine ourselves to Europe. He still thought I wasn't doing a good job." Mr O' Leary has previously spoken about expanding Ryanair beyond Europe by setting up a network of hubs reaching out to Asia, while his more recent plans for non-European expansion have included setting up a low-cost transatlantic airline.

"As with everything else [he thought] that we should be doing it better," said Mr O'Leary, "improving customer service, lowering prices and trying to revolutionise the industry again in the next ten years in much the same way as he has lead the revolution in the last 10."


The world is really getting smaller these days
15 replies: All unread, jump to last
 
User currently offline777236ER From , joined Dec 1969, posts, RR:
Reply 1, posted (7 years 1 month 3 weeks 13 hours ago) and read 1795 times:

Another O'Leary publicity stunt, if in slightly poor taste than some of the others. Tony Ryan did only one thing to make Ryanair the airline it is today, that is hire Michael O'Leary.

User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7264 posts, RR: 57
Reply 2, posted (7 years 1 month 3 weeks 12 hours ago) and read 1795 times:

Quoting 777236ER (Reply 1):
Tony Ryan did only one thing to make Ryanair the airline it is today, that is hire Michael O'Leary.

You dont know Tony Ryan then, and the key role he has played in global aviation, far above and beyond Ryanair.



The world is really getting smaller these days
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 3, posted (7 years 1 month 3 weeks 11 hours ago) and read 1795 times:

Oh I how loathe MOL. Do people think he is charismatic? However, I agree with the founder on one thing; improve customer service!!!! and also staff relations!!!

User currently offlineSteeler83 From United States of America, joined Feb 2006, 9262 posts, RR: 21
Reply 4, posted (7 years 1 month 3 weeks 10 hours ago) and read 1795 times:

Quoting Orion737 (Reply 3):
I agree with the founder on one thing; improve customer service!!!! and also staff relations!!!

Amen!! If they're going to go beyond Europe, they have to improve their image in this regard



Do not bring stranger girt into your room. The stranger girt is dangerous, it will hurt your life.
User currently offlineBoeing74741R From United Kingdom, joined Apr 2007, 1180 posts, RR: 0
Reply 5, posted (7 years 1 month 3 weeks 9 hours ago) and read 1795 times:

Quoting Orion737 (Reply 3):
Do people think he is charismatic?

No. Stelios of easyJet is far more charismatic than MOL ever will be.


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19244 posts, RR: 52
Reply 6, posted (7 years 1 month 3 weeks 9 hours ago) and read 1795 times:

Quoting Orion737 (Reply 3):
Oh I how loathe MOL. Do people think he is charismatic? However, I agree with the founder on one thing; improve customer service!!!! and also staff relations!!!

You like cucumber sandwiches and boiled sweets. Of course you're not going to like Ryanair.

Ryanair revolves around excelling at the basics of flying: providing flights that are safe, clean, on time, and ensuring your bags arrive with you. It generally provides cheap fares. And everything considered it generally revolves around providing excellent overall value.

In my experience with FR its cabin crew members are almost always efficient, friendly, and professional. Certainly EVERYONE can ALWAYS be happier and smile more, but hey-ho. And I have found less friendly and helpful cabin crew on so-called "legacy" carriers, e.g. BA.

As for its reponsibility when things go wrong - if it breaks the law by not providing what it should, then it should rightly be punished. However, it seems like a lot of consumers don't bother to have insurance - and it's absolutely essential that they have it.

I'm not convinced that FR should much modify its image: it's one of its best attributes. Anyway, it seems like FR has toned down somewhat in the past year.

[Edited 2007-10-07 09:19:15]


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19244 posts, RR: 52
Reply 7, posted (7 years 1 month 3 weeks 9 hours ago) and read 1795 times:

Quoting Boeing74741R (Reply 5):
No. Stelios of easyJet is far more charismatic than MOL ever will be.

Stelios is merely the face behind easyJet - he doesn't run the airline. You probably can't even name EZY's CEO. What a revelation!



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 8, posted (7 years 1 month 3 weeks 8 hours ago) and read 1795 times:

Id still rather go out with that gent Stelios instead of MOL, MOL would make me pay for my own lobster wouldnt he?? haha

User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19244 posts, RR: 52
Reply 9, posted (7 years 1 month 3 weeks 8 hours ago) and read 1795 times:

Quoting Orion737 (Reply 8):
Id still rather go out with that gent Stelios instead of MOL, MOL would make me pay for my own lobster wouldnt he?? haha

"I'll have cucumber sandwiches for the starter, lobster for the main, and boiled sweets for the dessert, please."



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 10, posted (7 years 1 month 3 weeks 7 hours ago) and read 1795 times:

Expensive date you are Pe@rson, I thought with you being such a big FR fan I could get away with buying you some tap water sold as a bottle of mineral water hahah! x

User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 11, posted (7 years 1 month 3 weeks 7 hours ago) and read 1795 times:

Quoting Pe@rson (Reply 6):
As for its reponsibility when things go wrong - if it breaks the law by not providing what it should, then it should rightly be punished. However, it seems like a lot of consumers don't bother to have insurance - and it's absolutely essential that they have it.

Customer service isn't about what you do when everything goes right - that is just what the customer expects. Customer service begins and ends when things go wrong. Compliance with legal obligations (which either don't exist or can be ignored by claiming all delays/cancellations are weather or ATC related) is nothing. Customers judge a provider by what they do to recover a bad customer service situation. Ryanair will never ever get my business until they demonstrate a clear and consistent capability to go beyond a politely worded "f*** off" in situations where they have failed to provide the service contracted and paid for. Passengers should not require insurance to make up for an airline's unwillingness to fulfil contractual obligation.


User currently offlineFlyDreamliner From United States of America, joined Jan 2006, 2759 posts, RR: 15
Reply 12, posted (7 years 1 month 3 weeks 7 hours ago) and read 1795 times:

For all the whining people do about Ryanair, everyone seems to keep flying it. Clearly people like what they are offering. The flights are cheap, not much above an interstate bus in terms of service, they get you there, and that's it. If Ryanair and MOL were so miserable, the airline wouldn't be wicked profitable and growing like a weed. Sure, you could pay more for the questionably better service of the European legacy carriers (some of which on short-haul service seem inferior to US domestics and LCCs on both sides of the pond), but if it comes down to flying Ryanair or not being able to afford your trip, Ryanair is a pretty good option. You are on their flight, what 2 hours, maybe 3? With the money you save you can get a better hotel, which you are in far longer.


Ryanair might not offer attractive service, it may not exude taste or the romance of 'proper air travel,' but it fills a demand in the market. Apparently people really want cheap, tasteless flights that get them to their destination at a minimum expense.



"Let the world change you, and you can change the world"
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 13, posted (7 years 1 month 3 weeks 7 hours ago) and read 1795 times:

The only real problem I have had on FR flights is communicating with foreign flight attendants. I think they were of eastern European origin but the fact was while very pleasant, they had hardly any English at all. Quite incomprehensible in fact.

User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19244 posts, RR: 52
Reply 14, posted (7 years 1 month 3 weeks 7 hours ago) and read 1795 times:

Quoting Orion737 (Reply 13):
The only real problem I have had on FR flights is communicating with foreign flight attendants. I think they were of eastern European origin but the fact was while very pleasant, they had hardly any English at all. Quite incomprehensible in fact.

A few people on A.net have said that. But from my experience I haven't had any problem communicating with those I have talked to. Perhaps I've just been lucky.  Wink



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineOrion737 From , joined Dec 1969, posts, RR:
Reply 15, posted (7 years 1 month 3 weeks 7 hours ago) and read 1795 times:

I was a little concernned, and not because I couldnt get a drink without pointing to it on the trolley!! more the problems of communication in an emergency situation. Do FR still recruit in Baltic countries and if they do surely a certain standard of spoken English s essential.

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