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Airtran "Outsourcing"  
User currently offlineOMA2FAI2SAV From , joined Dec 1969, posts, RR:
Posted (6 years 10 months 4 weeks 1 day 1 hour ago) and read 2530 times:

Hey all,
I was just wondering if anyone has heard much about Airtran outsourcing their operations to airports or other services. For example, here in Savannah, the Savannah Airport Comission has just taken over FL's operations. Actual airport workers now serve as customer service reps, and rampers. Is this going on at many other airports? Thanks for the info!

Jason in Savannah

15 replies: All unread, jump to last
 
User currently offline717-200 From United States of America, joined Oct 2000, 601 posts, RR: 2
Reply 1, posted (6 years 10 months 4 weeks 1 day 1 hour ago) and read 2530 times:

The only place that I know of where the actual airport employs the CSA's and rampers is KHPN White Plains, NY.


72S 733 734 735 73G 738 742 752 763 E190 M82 M83
User currently offlineBok269 From United States of America, joined May 2007, 2105 posts, RR: 0
Reply 2, posted (6 years 10 months 4 weeks 21 hours ago) and read 2276 times:

Quoting 717-200 (Reply 1):

Correct. The airport management company, Avports manages and handles ground ops at HPN, HVN, and other similar sized airports in the northeast. B6 is the only carrier at HPN to employ their own ground agents.



"Reality is wrong, dreams are for real." -Tupac
User currently offlineSpinkid From United States of America, joined Jul 2001, 1108 posts, RR: 0
Reply 3, posted (6 years 10 months 4 weeks 21 hours ago) and read 2276 times:

That explains their lacsadasical attitude toward on time departures and customer service I seem to encounter at HPN when I fly from there.

User currently offlineBrp89 From United States of America, joined Jul 2007, 16 posts, RR: 0
Reply 4, posted (6 years 10 months 4 weeks 21 hours ago) and read 2276 times:

Quoting Bok269 (Reply 2):

Piedmont has employees at both HPN and HVN.


User currently offlineBok269 From United States of America, joined May 2007, 2105 posts, RR: 0
Reply 5, posted (6 years 10 months 4 weeks 20 hours ago) and read 2276 times:

Quoting Brp89 (Reply 4):

Piedmont has employees at both HPN and HVN.

I stand corrected. Do they handle everything there?



"Reality is wrong, dreams are for real." -Tupac
User currently offlineNational757 From United States of America, joined Jul 2007, 720 posts, RR: 1
Reply 6, posted (6 years 10 months 4 weeks 20 hours ago) and read 2276 times:

Quoting OMA2FAI2SAV (Thread starter):
Is this going on at many other airports?

RFD and HTS airport staff handle G4 flights. I believe there are other airports that provide ground handling for Allegiant flights but I can't think of them off of the top of my head.



Formula 1 Grand Prix Trips: YUL '08, MEL '09, BCN '10, SIN '11, and LGW '12
User currently offlineApodino From United States of America, joined Apr 2005, 4263 posts, RR: 6
Reply 7, posted (6 years 10 months 4 weeks 18 hours ago) and read 2276 times:

Quoting Bok269 (Reply 2):
Correct. The airport management company, Avports manages and handles ground ops at HPN, HVN, and other similar sized airports in the northeast. B6 is the only carrier at HPN to employ their own ground agents.

ZW is actually now ground handling the UA flights in HPN.


User currently offlineN710PS From United States of America, joined Oct 2006, 1166 posts, RR: 3
Reply 8, posted (6 years 10 months 4 weeks 8 hours ago) and read 1682 times:

It has been going on at SRQ almost since service inaugeration. Servisair does it there. For the ramp at least. It is still AirTran indoors. Here is a fine example of AirTran at SRQ


There is plenty of room for Gods animals, right next to the mashed potatoes!
User currently offline717-200 From United States of America, joined Oct 2000, 601 posts, RR: 2
Reply 9, posted (6 years 10 months 4 weeks 5 hours ago) and read 1576 times:

I am kind of surprised that FL decided to outsource their SAV field station ops to the airport authority. When I was working at FL a couple of years ago there was an effort to bring in FL employees at totally outsourced stations such as LGA at the CSA "above the wing" level. Is FL having that much trouble getting and retaining station employees that they have to resort to using airport authority employees?


72S 733 734 735 73G 738 742 752 763 E190 M82 M83
User currently offlineOMA2FAI2SAV From , joined Dec 1969, posts, RR:
Reply 10, posted (6 years 10 months 4 weeks 3 hours ago) and read 1501 times:

All the FL employees were laid off here in SAV, and MOST, not all got hired on with the airport. They said that FL was in SAV telling them that this would not happen, then came to them three days before the airport was to take over and said it was. They were told that the SAV station is the worst station in the system, and also the station that loses the most money for FL. Apparently this caused a large fight with the employees saying that the flight schedule was the reason that money was not being made. I know if it is anything like it was when I worked at FL, I would be happy that the airport took over because FL treated us employees here in SAV like dog dookie.


Jason in Savannah


User currently offlineBok269 From United States of America, joined May 2007, 2105 posts, RR: 0
Reply 11, posted (6 years 10 months 4 weeks 3 hours ago) and read 1475 times:

Quoting Apodino (Reply 7):
ZW is actually now ground handling the UA flights in HPN.

Once again, I stand corrected. Is this recent? Is AvPorts outsourcing back to the airlines?



"Reality is wrong, dreams are for real." -Tupac
User currently offline717-200 From United States of America, joined Oct 2000, 601 posts, RR: 2
Reply 12, posted (6 years 10 months 4 weeks 2 hours ago) and read 1407 times:

OMA2FAI2SAV,
Thanks for the update. I have always thought SAV was too close to ATL to make it work for FL and a mailine sized aircraft like the 717. Does FL still maintain a resevations center at SAV?



72S 733 734 735 73G 738 742 752 763 E190 M82 M83
User currently offlineBrp89 From United States of America, joined Jul 2007, 16 posts, RR: 0
Reply 13, posted (6 years 10 months 4 weeks 1 hour ago) and read 1394 times:

Quoting Bok269 (Reply 11):

Not sure. I can tell you for a fact though it has always been airline staffed at HVN going back to Pilgrim Airways.


User currently offlineOMA2FAI2SAV From , joined Dec 1969, posts, RR:
Reply 14, posted (6 years 10 months 3 weeks 6 days 18 hours ago) and read 1245 times:

Quoting 717-200 (Reply 12):
Thanks for the update. I have always thought SAV was too close to ATL to make it work for FL and a mailine sized aircraft like the 717. Does FL still maintain a resevations center at SAV?

Any time. Anything you need to know about aviation in Savannah, I can help you with. SAV COULD work for FL. The main gripe we hear in SAV about FL is the flight times. There is no RON here in SAV meaning that the latest you can get into SAV is 5:38pm, and the earlies you can get out of SAV is 10:52am. That will NEVER work for the buisness people.

The res center is still here in SAV. On the 2nd floor of the old terminal.

On a side note, the terminal expansion is complete here in SAV, as is the bew 4 story parking deck. There are 4 new Gulfstream buildings that should be done by Nov.


Jason in Savannah


User currently offlineApodino From United States of America, joined Apr 2005, 4263 posts, RR: 6
Reply 15, posted (6 years 10 months 3 weeks 6 days 13 hours ago) and read 1199 times:

Quoting Bok269 (Reply 11):
Once again, I stand corrected. Is this recent? Is AvPorts outsourcing back to the airlines?

I don't know about AVPorts outsourcing back to the airlines, but the ZW ground handling in HPN is a fairly recent development, about 3 months ago or something like that.


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