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AA To Close CVG Res Office  
User currently offlineWDBRR From United States of America, joined Jan 2005, 611 posts, RR: 0
Posted (6 years 11 months 3 weeks 5 days 19 hours ago) and read 3619 times:

Was reading Yahoo news and found article about AA will close it's
CVG reservations office....anyone know how long they were there?
why is it located in CVG? was there a hub there at one time?

Here is the link to the article.

http://biz.yahoo.com/prnews/071010/law085.html?.v=101

18 replies: All unread, jump to last
 
User currently offlineERJ170 From United States of America, joined Apr 2004, 6771 posts, RR: 17
Reply 1, posted (6 years 11 months 3 weeks 5 days 18 hours ago) and read 3602 times:

Where are the other reservation centers? I know there is one in Cary, NC. Is there one in Chicago? New York? Miami? San Juan?


Aiming High and going far..
User currently offlineTAN FLYR From United States of America, joined Aug 2000, 1909 posts, RR: 0
Reply 2, posted (6 years 11 months 3 weeks 5 days 18 hours ago) and read 3602 times:

I believe that the Cincinnati res office has been there since the 1950's back when AA had a significant pax and cargo ops there..thru the 60's and into the 70's.

Others were Hartford, Raleigh, Dallas and Tucson. Years ago most airlines also had "downtown" or even "suburban" ticket offices usually in Hotels but some times located on commercial office buildings. In the old days some cals would be routed to these offices as well for customer service.

Yup..those were those "Good Old Days!"


User currently offlineJerion From United States of America, joined Jun 2004, 253 posts, RR: 1
Reply 3, posted (6 years 11 months 3 weeks 5 days 18 hours ago) and read 3558 times:

Is the Hartford RES office still operational?
I know they moved from their former location in Hartford to a new space that was closer to BDL about three or four years ago, but I'm not sure if that office is still open.



L10/D9S/D10/M80/M88/732/733/734/735/73G/738/72S/757/762/763/320/319/318/ERJ
User currently offlineTommy767 From United States of America, joined Aug 2003, 6584 posts, RR: 9
Reply 4, posted (6 years 11 months 3 weeks 5 days 18 hours ago) and read 3558 times:

I think there was one in Paramus, NJ. At least through 2001, but I'm not sure if it's still around.


"Folks that's the news and I'm outta here!" -- Dennis Miller
User currently offlinePresRDC From United States of America, joined Jul 1999, 662 posts, RR: 1
Reply 5, posted (6 years 11 months 3 weeks 5 days 18 hours ago) and read 3512 times:

Quoting Jerion (Reply 3):
Is the Hartford RES office still operational?
I know they moved from their former location in Hartford to a new space that was closer to BDL about three or four years ago, but I'm not sure if that office is still open.

Yes, I speak to Hartford-based EXP AAgents quite frequently.


User currently offlineNomadic From United States of America, joined Apr 2004, 443 posts, RR: 0
Reply 6, posted (6 years 11 months 3 weeks 5 days 17 hours ago) and read 3469 times:

In the years before the take-over, TWA had a res center at Norfolk, VA. Any one know the fate of this facility? Did AA shut it down right away? Has it been discussed here? I have not been able to find any info.

nomadic. :?)


User currently offlineWA707atMSP From United States of America, joined Oct 2006, 2229 posts, RR: 8
Reply 7, posted (6 years 11 months 3 weeks 5 days 17 hours ago) and read 3459 times:

Quoting ERJ170 (Reply 1):
Where are the other reservation centers? I know there is one in Cary, NC. Is there one in Chicago?

AA had res offices in Chicago and Detroit, which were combined with the CVG office in the mid 1970s.

Prior to deregulation, AA was one of the 3 largest airlines at CVG, along with DL and TW.



Seaholm Maples are #1!
User currently offlineSkymiler From United States of America, joined Aug 2007, 531 posts, RR: 1
Reply 8, posted (6 years 11 months 3 weeks 5 days 17 hours ago) and read 3410 times:

Quoting TAN FLYR (Reply 2):
believe that the Cincinnati res office has been there since the 1950's back when AA had a significant pax and cargo ops there..thru the 60's and into the 70's.

Indeed. I dated one of the staff from the res office in 1973 and 1974 .. AA was a major player at CVG -- including a nice Admiral's Club.



I love to fly, and it shows!
User currently offlineWDBRR From United States of America, joined Jan 2005, 611 posts, RR: 0
Reply 9, posted (6 years 11 months 3 weeks 5 days 14 hours ago) and read 3393 times:

Quoting Tommy767 (Reply 4):
I think there was one in Paramus, NJ. At least through 2001, but I'm not sure if it's still around.

No...the last major airline that had a reservations office in New Jersey
was Eastern until 1989..... Kiwi had one in Newark from 1992 to 1999,
I worked in both.... you may be thinking of a CTO (City Ticket Office).


User currently offlineCommavia From United States of America, joined Apr 2005, 11676 posts, RR: 62
Reply 10, posted (6 years 11 months 3 weeks 5 days 12 hours ago) and read 3393 times:

It was only a matter of time. With declining call volume and more reservation-booking being done online, AA doesn't need this many traditional res call centers. And it makes sense that it would be Cincinnati: that was the smallest of the group. Much of AA's res operations are going home-based, anyway, as are other customer service functions like AAdvantage customer service and customer relations.

Quoting ERJ170 (Reply 1):
Where are the other reservation centers?

Fort Worth, Texas (SRO = Southern Reservations Office) - AA's largest res office
Tucson, Arizona (SWRO = Southwest Reservations Office) - AA's second largest res office
Cary, North Carolina (SERO = Southeastern Reservations Office)
Hartford, Connecticut (ERO = Eastern Reservations Office)
Cincinnati, Ohio (CRO = Central Reservations Office)

In the recent past, AA has also had offices in Dallas, Texas; Honolulu, Hawaii; Las Vegas, Nevada (ex-Reno); San Antonio, Texas (ex-AMR subsidiary TeleService Resources); Chicago, Illinois, Norfolk, Virginia, and St. Louis, Missouri (all ex-TWA).

Quoting ERJ170 (Reply 1):
I believe that the Cincinnati res office has been there since the 1950's back when AA had a significant pax and cargo ops there..thru the 60's and into the 70's.

Yep, the CVG office is one of the oldest - it's been around for decades.

Quoting Tommy767 (Reply 4):
I think there was one in Paramus, NJ. At least through 2001, but I'm not sure if it's still around.

There has never been an AA res office anywhere in New Jersey, but there was a CTO there - at the Paramus Mall - up until a few years ago.

Quoting Nomadic (Reply 6):
In the years before the take-over, TWA had a res center at Norfolk, VA. Any one know the fate of this facility? Did AA shut it down right away? Has it been discussed here?

The ex-TWA res offices in Norfolk, Chicago and St. Louis were all kept by AA and remained open for business until 9/11. After 9/11, however, AA closed all of them, along with the nAAtive South Dallas office.


User currently offlineFLYACYYZ From Canada, joined Jan 2004, 1914 posts, RR: 12
Reply 11, posted (6 years 11 months 3 weeks 5 days 10 hours ago) and read 3168 times:

AA also had a reasonably sized Res Office in YYZ serving Canadian Callers. Believe this office was closed in the early 80's with all calls being routed to the ERO at Hartford.


Above and Beyond
User currently offlineCommavia From United States of America, joined Apr 2005, 11676 posts, RR: 62
Reply 12, posted (6 years 11 months 3 weeks 5 days 9 hours ago) and read 3168 times:

Quoting FLYACYYZ (Reply 11):
AA also had a reasonably sized Res Office in YYZ serving Canadian Callers. Believe this office was closed in the early 80's with all calls being routed to the ERO at Hartford.

AA has Spanish-language res offices in Mexico City (handling many U.S.-originating Spanish-language calls) and in Lima, Peru, and - if I remember correctly - a French-language call center in Montreal that handles calls from the U.S., Canada and maybe France. AA also has a res office in Dublin that handles calls in various languages from all over Europe.


User currently offlineAAJFKSJUBKLYN From United States of America, joined Jul 2007, 905 posts, RR: 1
Reply 13, posted (6 years 11 months 3 weeks 4 days 21 hours ago) and read 2962 times:

Well ateast it's not Delta...I don't know what language I speak when I am off the phone with them..I think they share office with Dell you don't know if the person is speaking about a laptop or seat on a plane...nor do they. It could be citibank also....they are just as bad. Atleast AA kept most American employeed in the US, not India...where 9 times out of 10 I end up hanging up on them. AMEX tried this as well and guess what...slowly moving the call centers back to PHX and FLL.

User currently offlineSPENCERII From , joined Dec 1969, posts, RR:
Reply 14, posted (6 years 11 months 3 weeks 4 days 20 hours ago) and read 2962 times:

I can tell you AA & DL are both downsizing res centers, and both are opting for implementing the "at home" res agents.
I know that CO has allready taken great strides in doing this.


User currently offlineG4resagent From United States of America, joined Oct 2005, 300 posts, RR: 0
Reply 15, posted (6 years 11 months 3 weeks 4 days 20 hours ago) and read 2962 times:

Don't forget B6... I believe all of their agents are home based in the Salt Lake area. G4 is looking at doing a home based system as well.

User currently offlineAIR757200 From United States of America, joined Jul 2000, 1579 posts, RR: 7
Reply 16, posted (6 years 11 months 3 weeks 4 days 20 hours ago) and read 2962 times:

Quoting Commavia (Reply 10):
It was only a matter of time. With declining call volume and more reservation-booking being done online, AA doesn't need this many traditional res call centers.

The primary reason for its closing is that AA was advised by the landlord that the facility will be converted to a residential property. All of the approximately 450 RES agents will be offered transfers or switch to an at-home set-up.


User currently offlineAfitch7881 From United States of America, joined Aug 2000, 816 posts, RR: 1
Reply 17, posted (6 years 11 months 3 weeks 4 days 9 hours ago) and read 2769 times:

The AA reservations center in Hartford used to be downtown I believe. Now that building is being converted into condos.

User currently offlineAAJFKSJUBKLYN From United States of America, joined Jul 2007, 905 posts, RR: 1
Reply 18, posted (6 years 11 months 3 weeks 4 days ago) and read 2710 times:

The hartford res center is up near the airport now.

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