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User currently offlineDoor5Right From United Kingdom, joined Dec 2005, 707 posts, RR: 16
Posted (6 years 9 months 2 days 18 hours ago) and read 1221 times:

Any UK members having difficulty making bookings or trying to access their bookings on line after the initial stages?

I have tried from different PCs and cannot get in to change bookings once made and wonder if anyone else is having the same problems.


My soul is in the sky...
3 replies: All unread, jump to last
 
User currently offlineBA319-131 From United Kingdom, joined Jan 2001, 8465 posts, RR: 55
Reply 1, posted (6 years 9 months 2 days 18 hours ago) and read 1221 times:
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Me too, can't access my BMI Diamond Club account + cannot access our corporate account booking screen, this has been going on since they re-vamped the web site, about 3 weeks now.

It's pretty pathetic that they can't sort it out!

Guess thats BMI for you though!

M



111,732,3,4,5,7,8,BBJ,741,742,743,744,752,762,763,764,772,773,77W,L15,D10,30,40,AB3,AB6,A312.313,319,320,321,332,333,342
User currently offlineAirlineanorak From United Kingdom, joined Sep 2007, 85 posts, RR: 0
Reply 2, posted (6 years 9 months 2 days 17 hours ago) and read 1185 times:

Hi,

bmi have had a few problems with their new site. There is a whole thread on flyertalk - have a look at the latest info there:

http://www.flyertalk.com/forum/showthread.php?t=737646


User currently offlineDoor5right From United Kingdom, joined Dec 2005, 707 posts, RR: 16
Reply 3, posted (6 years 9 months 2 days 17 hours ago) and read 1185 times:

Thanks chaps. A booking I made on 28th Sept, for travel tomorrow 13 Oct, could not be accessed on line at all under the 'Manage your booking'. Almost daily calls to Customer Services (now out-sourced to a call centre in India) - not to mention hours of trying to log in at different times and from different PCs in case it was a short term problem - only resulted in fairly polite people telling me my booking was live. Next call told the locator was a digit out. At one point even India was unable to locate my booking on their own screens! Turns out the original locator is correct, of course.

I have managed to check-in on line - after three attempts! First two when clicked finish brought up a page saying "Computer is down for maintenance" Third attempt - merely see if I could get in again - showed I had been checked in all the time! I have been able to print out a boarding pass so - hopefully - this will work at security tomorrow.

I wouldn't mind if I'd paid the 'tiny' non refundable, non changeable ticket but I had paid a higher fare to enable me to change/control the booking!

Sadly for Bmi during the two weeks of this I have made other bookings to London and am on the competition. Amazingly I managed to get one of the famous 'free' Ryanair 1p flights from BHD-STN and return - total was 2p. In theory this was to have been NO taxes, NO charges etc whatsoever - but I see my debit card has actually deducted 2p from my bank account - but I am not complaining!

The saddest thing of the many phone calls is no-one seems anxious to apologise, or try to retain my Bmi custom or anything. the standard mantra seems to be "the computer is down for maintenance, please try again in a few minutes..."

Who would have though online booking could be so stressful!



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