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Ryanair Does It Again  
User currently offlineBullpitt From Spain, joined Mar 2004, 871 posts, RR: 8
Posted (6 years 9 months 2 weeks 3 days 12 hours ago) and read 12374 times:

Hi all

Ryanair cancelled flight from PAR to MAD and leaves 198 paps stranded there. 50 returned by a bus organized by the Spanish consulate after they agreed to pay 110 Euros for the trip. I bet these people will think twice about flying Ryanair again.   

[Edited 2007-10-15 20:31:53]

[Edited 2007-10-15 20:32:39]


These are my principles but if you don't like them I have others
74 replies: All unread, showing first 25:
 
User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 1, posted (6 years 9 months 2 weeks 3 days 12 hours ago) and read 12383 times:

What's Ryanair doing in CNX?!  Confused


A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineBullpitt From Spain, joined Mar 2004, 871 posts, RR: 8
Reply 2, posted (6 years 9 months 2 weeks 3 days 12 hours ago) and read 12336 times:

Sorry should correct Cancelled flight


These are my principles but if you don't like them I have others
User currently offlineAirframeAS From United States of America, joined Feb 2004, 14150 posts, RR: 24
Reply 3, posted (6 years 9 months 2 weeks 3 days 12 hours ago) and read 12296 times:

Quoting Bullpitt (Reply 2):
Sorry should correct Cancelled flight

No sweat!  Smile



A Safe Flight Begins With Quality Maintenance On The Ground.
User currently offlineSpantax From Belgium, joined Nov 2004, 323 posts, RR: 1
Reply 4, posted (6 years 9 months 2 weeks 3 days 6 hours ago) and read 12131 times:

Sorry, where is PAR? (I can't find this code)


A300.10.19.20.21.30.40,AN26,ATR42,AVR146,B717.27.37.47.57.77,B1900,C130,C212,CH47,CRJ200.700,DC9,DHC4,ERJ135.190,F27
User currently offlineScouseflyer From United Kingdom, joined Apr 2006, 3379 posts, RR: 9
Reply 5, posted (6 years 9 months 2 weeks 3 days 6 hours ago) and read 12059 times:

I'm amazed that they can cancel a flight and just give you your money back, no attempt to get you home or anything. They're not the only ones though I've was waiting for a U2 flight back from Geneva once and it came up as cancelled was about to book a pair of £150 replacement tickets when they found the plane again and uncancelled it.

User currently offlineTOMfly From United Kingdom, joined Nov 2004, 73 posts, RR: 0
Reply 6, posted (6 years 9 months 2 weeks 3 days 6 hours ago) and read 11944 times:

This is terrible - I cannot believe Ryanair still have this policy! Im a big fan of Ryanair and their business model but they cannot do that to passengers. We we're discussing whether Ryanair would start overselling flights as there seems to be on average 30 no shows for each at the moment to Dublin, but if they still have this policy they couldn't take the risk of over selling

"sorry your flight has been oversold - here's your £0.02 back now go find another carrier"

cant see it happening..........

This cancellation policy will have to change - the EU will make sure of it in the next few years as they continue to crack down on LCC's



NO URLS in signature
User currently offlineScouseflyer From United Kingdom, joined Apr 2006, 3379 posts, RR: 9
Reply 7, posted (6 years 9 months 2 weeks 3 days 5 hours ago) and read 11889 times:

Quoting TOMfly (Reply 6):
"sorry your flight has been oversold - here's your £0.02 back now go find another carrier"

but you owe us a £15 fee to get your 2p refund!


User currently offlineBrianDromey From Ireland, joined Dec 2006, 3916 posts, RR: 9
Reply 8, posted (6 years 9 months 2 weeks 3 days 5 hours ago) and read 11870 times:

Quoting Bullpitt (Thread starter):
Ryanair cancelled flight from PAR to MAD and leaves 198 paps stranded

Was this flight oversold? Otherwise it would be hard to strand 198 people on a jet that seats 189. Unless that was a typo.....

In fairness to FR, I have taken a fair few flights with them, ~20 in 18 months and there has only been one major delay. There are lots of other things wrong with FR, but by in large, you will get where you want to go, at something approaching the correct time.

With FR, "you pays your money, and you takes your chances". As a rule, I never pay more than €50 e.w. with FR, there are usually other alternatives for that kind of money.

Brian.



Next flights: MAN-ORK-LHR(EI)-MAN(BD); MAN-LHR(BD)-ORK (EI); DUB-ZRH-LAX (LX) LAX-YYZ (AC) YYZ-YHZ-LHR(AC)-DUB(BD)
User currently offlineHT From Germany, joined May 2005, 6525 posts, RR: 24
Reply 9, posted (6 years 9 months 2 weeks 3 days 5 hours ago) and read 11756 times:

Quoting Scouseflyer (Reply 5):
I'm amazed that they can cancel a flight and just give you your money back, no attempt to get you home or anything.

FR's terms of contract.
I am not happy with this rule and I took my decision.

Quoting Spantax (Reply 4):
Sorry, where is PAR? (I can't find this code)

General IATA-code for Paris like NYC for New York or LON for London (these generic codes can be used in searching for flights to a metro area rather than a specific airport); the flight in question quite likely should have originated at BVA.
-HT



Carpe diem ! Life is too short to waste your time ! Keep in mind, that today is the first day of the rest of your life !
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19193 posts, RR: 52
Reply 10, posted (6 years 9 months 2 weeks 3 days 5 hours ago) and read 11673 times:

They could implement a mandatory, non-refundable We'll Protect You charge.

They could charge 50p/1 EUR per person per one-way.

If there's a cancellation it would then provide accommodation, transfers, and refreshments as appropriate to the cancellation (e.g. if there's another FR flight you can get on in 3 hours you'll receive less, e.g. just refreshments, than if it's the next day, when you'll receive accommodation, transfers, and refreshments).

50p for peace-of-mind and protection if things go wrong - it would only be for cancellations.

It'd probably generate £35m-50m (based on 50m pax), and I reckon only a small percentage of that fund would need to be used in one year for cancellations. The rest would be FR's. Mwahahahaha!

Only fair to make some money outta it for the added complexity and hassle.  Wink



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineSandroZRH From Switzerland, joined Feb 2007, 3428 posts, RR: 50
Reply 11, posted (6 years 9 months 2 weeks 3 days 5 hours ago) and read 11654 times:

Quoting Bullpitt (Thread starter):
I bet these people will think twice about flying Ryanair agai

I wish people would think before they book on Ryanair.

[Edited 2007-10-16 03:52:02]

User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19193 posts, RR: 52
Reply 12, posted (6 years 9 months 2 weeks 3 days 5 hours ago) and read 11625 times:

Quoting SandroZRH (Reply 11):
I wish people would think before they book on Ryanair.


Flying, Swiss Made.

I bet people wished they thought before they booked with Swissair when it collapsed.



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineOA260 From Ireland, joined Nov 2006, 26853 posts, RR: 58
Reply 13, posted (6 years 9 months 2 weeks 3 days 5 hours ago) and read 11557 times:

Quoting SandroZRH (Reply 11):
I wish people would think before they book on Ryanair.

You get what you pay for. I have no sympathy for them . Next time they should spend the extra money and choose a airline that will re protect or overnight them .


User currently onlineL410Turbolet From Czech Republic, joined May 2004, 5678 posts, RR: 19
Reply 14, posted (6 years 9 months 2 weeks 3 days 4 hours ago) and read 11490 times:

Quoting Pe@rson (Reply 12):

I bet people wished they thought before they booked with Swissair when it collapsed.

True, however that was one day. How many times Ryanair screws its customers every week, every month?


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19193 posts, RR: 52
Reply 15, posted (6 years 9 months 2 weeks 3 days 4 hours ago) and read 11465 times:

Quoting L410Turbolet (Reply 14):
How many times Ryanair screws its customers every week, every month?

If it screws 'em, they're doughnuts: they keep coming back! And those who have never flown FR are equally doughnutesque: they have heard the "horror" stories, yet they still book! Either 47m FR consumers are jam-filled doughnuts or the overwhelming majority have fine experiences.

FR's projected customer numbers for the next 5 years are:

End of 2007: 50m
End of 2008: 58m
End of 2009: 66m
End of 2010: 72m
End of 2011: 78m
End of 2012: 84m



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineRussianJet From Belgium, joined Jul 2007, 7692 posts, RR: 21
Reply 16, posted (6 years 9 months 2 weeks 3 days 4 hours ago) and read 11462 times:
Support Airliners.net - become a First Class Member!

Quoting OA260 (Reply 13):
You get what you pay for.

Nonsense, a fair number of FR pax do not pay low prices. You can't just say that they can treat people like dirt because some people get a cheap fare. No mention of price paid in the below other than how it would reflect a refund.




Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91.
SUMMARY

In the event of flight cancellation or denied boarding, the passengers concerned have the right to:

* reimbursement of the cost of the ticket within seven days or a return flight to the first point of departure or re-routing to their final destination;
* care (refreshments, meals, hotel accommodation, transport between the airport and place of accommodation, two free telephone calls, telex or fax messages, or e-mails);
* compensation totalling:

- EUR 250 for all flights of 1500 kilometres or less;

- EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres;

- EUR 600 for all other flights.



✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19193 posts, RR: 52
Reply 17, posted (6 years 9 months 2 weeks 3 days 4 hours ago) and read 11434 times:

Quoting RussianJet (Reply 16):

Regulation (EC) No 261/2004 of the European Parliament and of the Council of 11 February 2004 establishing common rules on compensation and assistance to passengers in the event of denied boarding and of cancellation or long delay of flights, and repealing Regulation (EEC) No 295/91.
SUMMARY

In the event of flight cancellation or denied boarding, the passengers concerned have the right to:

* reimbursement of the cost of the ticket within seven days or a return flight to the first point of departure or re-routing to their final destination;
* care (refreshments, meals, hotel accommodation, transport between the airport and place of accommodation, two free telephone calls, telex or fax messages, or e-mails);
* compensation totalling:

- EUR 250 for all flights of 1500 kilometres or less;

- EUR 400 for all intra-Community flights of more than 1500 kilometres, and for all other flights between 1500 and 3500 kilometres;

- EUR 600 for all other flights.

If a flight is cancelled due to horrific weather, does the above still apply? If it does, it'd be totally unfair: the airlines don't influence the weather, so they shouldn't be responsible for any disruption that materalises.

It also applies to those "denied boarding"? So some fool who's just downed 12 pints and has hit two check-in agents will still be entitled to "care" and "compensation" for being denied boarding? LOL.  

[Edited 2007-10-16 04:31:26]


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineOA260 From Ireland, joined Nov 2006, 26853 posts, RR: 58
Reply 18, posted (6 years 9 months 2 weeks 3 days 4 hours ago) and read 11319 times:

Quoting RussianJet (Reply 16):
Nonsense, a fair number of FR pax do not pay low prices.

Indeed so when the fare gets to the same price as a full service carrier people should choose the better option.

People know the risks when choosing to fly FR if they encounter delays and cancellations. So its a democratic decison by the consumer. Thats why I dont choose them unless there is no other way.


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19193 posts, RR: 52
Reply 19, posted (6 years 9 months 2 weeks 3 days 4 hours ago) and read 11303 times:

Quoting OA260 (Reply 18):
People know the risks when choosing to fly FR if they encounter delays and cancellations.

Let's be accurate here: the vast majority of European discount carriers won't provide accommodation, transfers, refreshments, etc, for delays and cancellations. It is certainly not just FR.



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineAeroWesty From United States of America, joined Oct 2004, 20394 posts, RR: 62
Reply 20, posted (6 years 9 months 2 weeks 3 days 4 hours ago) and read 11263 times:

Quoting Pe@rson (Reply 19):
Let's be accurate here: the vast majority of European discount carriers won't provide accommodation, transfers, refreshments, etc, for delays and cancellations. It is certainly not just FR.

So the EU regulation quoted by RussianJet above simply doesn't apply if an airline chooses not to go along with it? Seems odd, doesn't it?



International Homo of Mystery
User currently offlineRussianJet From Belgium, joined Jul 2007, 7692 posts, RR: 21
Reply 21, posted (6 years 9 months 2 weeks 3 days 4 hours ago) and read 11262 times:
Support Airliners.net - become a First Class Member!

Quoting OA260 (Reply 18):
Indeed so when the fare gets to the same price as a full service carrier people should choose the better option.

1) Where that option exists
2) All carriers are bound by the same rules regarding compensation and care



✈ Every strike of the hammer is a blow against the enemy. ✈
User currently offlineJWMD123 From Ireland, joined May 2006, 867 posts, RR: 0
Reply 22, posted (6 years 9 months 2 weeks 3 days 4 hours ago) and read 11264 times:

Quoting Pe@rson (Reply 10):
They could implement a mandatory, non-refundable We'll Protect You charge.

They could charge 50p/1 EUR per person per one-way.

If there's a cancellation it would then provide accommodation, transfers, and refreshments as appropriate to the cancellation (e.g. if there's another FR flight you can get on in 3 hours you'll receive less, e.g. just refreshments, than if it's the next day, when you'll receive accommodation, transfers, and refreshments).

50p for peace-of-mind and protection if things go wrong - it would only be for cancellations.

It'd probably generate £35m-50m (based on 50m pax), and I reckon only a small percentage of that fund would need to be used in one year for cancellations. The rest would be FR's. Mwahahahaha!

Only fair to make some money outta it for the added complexity and hassle.

Pe@rson. I think you should send this idea along with you CV to.

MOL
Ryanair
Dublin Airport

LOL LOL LOL LOL!!!!!!!


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19193 posts, RR: 52
Reply 23, posted (6 years 9 months 2 weeks 3 days 4 hours ago) and read 11243 times:

Quoting AeroWesty (Reply 20):
So the EU regulation quoted by RussianJet above simply doesn't apply if an airline chooses not to go along with it? Seems odd, doesn't it?

Of course it applies to them. But there are ways to evade it (e.g. I believe (but could be wrong) you can evade it depending upon the cause of the delay or cancellation). Thus, you must question the effectiveness of it.

[Edited 2007-10-16 05:03:19]


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19193 posts, RR: 52
Reply 24, posted (6 years 9 months 2 weeks 3 days 4 hours ago) and read 11231 times:

Quoting JWMD123 (Reply 22):
Pe@rson. I think you should send this idea along with you CV to.

MOL
Ryanair
Dublin Airport

LOL LOL LOL LOL!!!!!!!

I will once I have my Air Transport Management degree.  Wink



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
25 Post contains images RussianJet : God help us all.....
26 Post contains images Pe@rson : You'll need more than God, believe me! A gun would be better.
27 A340600MAN : Hi all As has been said before, 'You get what you pay for'. All these restrictions are in the summary when you book the flight. The problem is (most)
28 RussianJet : Right, and sod EU law or course..... Read above - price paid and terms and conditions have no bearing on the fact that carriers are all bound by the
29 Pe@rson : But why isn't it always enforced? Do you know whether an airline is responsible if the delay/cancellation is due to weather? Of course, the weather i
30 RussianJet : I have to be honest and say that I'm not 100% on how weather affects this. It seems clear, however, that certain airlines are far too quick to try an
31 Pe@rson : I disagree: I believe that it would be unfair to make airlines responsible for things that materalise, e.g. delays/cancellations, because of things t
32 Post contains images RJ100 : According to EU regulation 261/2004 an airline, in case of a cancellation, needs to pay back the paid ticket price to the customer or offer a free reb
33 Pe@rson : Really? Then that really is unfair and absurd.
34 Sh0rtybr0wn : Thats a total disgrace. EU needs legislation to protect consumers and travelers, and to make sure they get back where they started from. Ryanair has t
35 Post contains links RJ100 : That's at least how I understand the regulation. Maybe you can check it out: http://eur-lex.europa.eu/LexUriServ/.../l_046/l_04620040217en00010007.pdf
36 Pe@rson : Guess some people can't read. There have been about 20 replies on exactly that topic.[Edited 2007-10-16 07:06:54]
37 BHXFAOTIPYYC : But they are also currently enjoying the lowest cost of air fares in history. Exactly, but under the original proposals IIRC, the airlines would have
38 Sh0rtybr0wn : Perhaps I should have said real compensation. I meant legislation with teeth; regulations that must be followed, not optional regulations. Total cost
39 ANother : Actually not - the definition of denied boarding in the Regulation does not include 'where there are reasonable grounds to deny them boarding, such a
40 RJ100 : I dont mean a delay of the flight. I mean the delay of arriving at the final destination after a cancelled flight.
41 Post contains images SandroZRH : You're so cheap, if you think you can annoy me with that, try again You have absolutely no clue whatsoever, so you better keep quiet, oh, and btw, we
42 Luv2fly : Why charge the passengers for something the airline is required to provide!
43 SandroZRH : Because it's ryanair, they'd even charge for live vests in an emergency if it was allowed.
44 Post contains images OA260 : LOL....EUR6 for priority evacuation
45 Post contains images Pe@rson : If you think LX is more financially or successfully "prosperous" than FR then clearly you live in a dream world. Because you'd be able to without any
46 Luv2fly : Again why fee the consumer when it is the airlines responsibility per the law.
47 RussianJet : I disagree, but in any case, it's tough - it's the business they chose to go in to. If they don't like the rules they should find some other way of m
48 Post contains images SandroZRH : That's not what i said, read again. Or better, stop talking to me, I don't liek to deal with arrogant sobs liek yourself
49 Deguoren : No, they are not for weather etc. Nevertheless, better get a good lawyer if you want compensation. It's also the legacy carriers strategy (usually) n
50 RussianJet : Hooray for people like you! Comrade, you have my respect.
51 Pe@rson : Because they could evade it without consequence. And when it saves £, and you know you won't be punished, why not? Evidently a number of airlines do
52 Luv2fly : Again you are charging a fee for a service that is already provided per the current law. Again a law that FR seems to take glee in circumventing when
53 Pe@rson : Good for you and RJ100. In my mind unless they implement it properly - that is, highly effectively - it's pretty pointless: most European airlines ev
54 Pe@rson : And many other carriers, including legacies.
55 Post contains images EIDAA : Just stumbled across this thread and had to say that you cracked me up... the above was a top-notch reply! Great idea - just another additional charg
56 Diesel1 : Good question. Based on this evenings flights, not very often... DUE FLIGHT# ROUTE STATUS 1920 FR 672 Dublin - Birmingham ON TIME 1920 FR 1915 Dublin
57 RussianJet : I like the way that a large slice of that list isn't due to be airborne for some time yet. Screwing pax over once is too many times. As a proportion,
58 Post contains links Pe@rson : www.easyjet.com
59 HT : " target=_blank>www.easyjet.com ROFL ! This must be the biggest joke in years ! -HT
60 AirframeAS : That's why you purchase travel insurance before hand, but not with the airline. With travel insurance, you are protected anyway and you don't have to
61 OA260 : You must not get out much !! lol.... Even with travel insurance you must read the small print and check your policy. Some do not cover connecting fli
62 Pe@rson : I see SkyExpress (it’s a Russian discount airline) offers a “Flight Delay” option in the booking process. (Being a Russian carrier it obviously
63 Post contains links Hotje : In EC regulation 261/2004 it's also stated that the airlines have the duty to inform their passengers about their rights, in this case inform them abo
64 OA260 : Delay services fee is 250 roubles. By paying this fee in case of flight delay a passenger gets the following services from Sky Express irrespective of
65 Post contains images Pe@rson : Thanks OA. 250 RUB is £4.93/7.07EUR per one-way. Finish here 2315 tonight and restart at 0700 tomorrow. Will have a think about making it optional, e
66 Post contains links Bofredrik : It is a hot issue also in Sweden: "Consumer watchdog takes Ryanair to court" http://www.thelocal.se/8801/20071016/
67 Flyorski : If there is no other way, than it is not democratic.
68 Post contains images RussianJet : Glad to hear it. This part is great: "A Ryanair official had a different version of the incident. "In that case we had seats available the next day a
69 Post contains images AirframeAS : Thats why its also called "Shopping around for travel insurance"
70 Spark : After reading some FR horror stories; I wonder why people put up with it. I realize that I speaking from the other side of the pond here, but there is
71 Pe@rson : From UK Airport News: After 14 months of fighting, passenger wins compensation from easyJet over cancelled flight 16.10.07
72 Post contains images OA260 : People can shop around all they like but seldom understand the policy that they are buying
73 ATHYEG333 : When you choose to travel from PAR to MAD by bus (Ryanair) instead of an airplane (Air France, Iberia) you end travelling by BUS! Ryanair and all thes
74 Pe@rson : Thank God for that: air travel is for the most part merely another form of transportation. And that is what the overwhelming majority of people nowad
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