Running a multinational airline, says Cathay Pacific CEO Tony Tyler, is a little like playing rugby. It might look like a group of "large and rather ugly men running around a muddy field," he says, but when they work together, it's a thing of beauty. "For the team to win, every player has to do their job well."
That team ethic has helped the Hong Kong-based airline please both passengers and shareholders. Cathay's profit so far this year has surged 55%, built largely on a reputation for excellent service on international long-haul flights. Cathay isn't immune, however, from high fuel costs and competitive pricing. "All airlines are under pressure to reduce their cost base," Tyler says. But rather than relying on slashing amenities, as many airlines have done, Cathay has focused on "increasing the productivity of our people," he says. That means embracing the unabashedly corny team-building exercises that have fallen far out of fashion in the rest of the corporate world.
It's the only way to get Cathay's 25,000 employees working in harmony.
Agree with you on that Morning Boogie sounds cool, I'd love that at my work A dance in the morning to get the blood rushing!
CX are the only airline where I've flown regional J class and been personally greeted by the Purser and then being addressed as "Mr. (name)" throughout the flight. It's always stuck in my mind. Superb airline all round really.
I do quite enjoy a spot of flying - more so when it's not in Economy!
NG1Fan From Australia, joined Aug 2007, 446 posts, RR: 0
Reply 8, posted (7 years 5 months 1 week 2 days 12 hours ago) and read 2617 times:
I'll soon reach Diamond/Platinum on CX and I concur with the sentiment of great service.... when compared to other Airlines. Don't get me wrong, their service is indeed beyond reproach, it is the product aspect letting them down (though this is all relative - CX has a very high standard overall).
Over the years, things have slipped. Aircraft, esp. the A332s are starting to look their age. The 'regional' business class service to/from BNE is a joke - this is an 8 1/2 hour flight after all, surely worthy of their lie-flat product.
While I haven't flown on their new herringbone J-Class, I have had the 'pleasure' of their new shell-type Y-Class seat. While an intriguing way to solve some of Y-Class' inherent shortcomings of having the person in front reclining their seat into your forehead as you're feasing on the (admittedly) reasonably tasty Y-Class offering, the seat is not suitable for sleeping in. The effect is rather like slouching - sore neck, no lumbar support and all. Move your head to the side and the sticky vinyl winged headrest will cause your ears to make like a suction cup. Just unpleasant.
AVOD is great - selection super and during my (only) flight, it did not crash once. Toilets were cleaned hourly - a feat I've yet to see on any other airline.
Alll other aspects are also beyond reproach - just the new Y seat is sh!t.