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Time Magazine Article On Cathay Pacific Service  
User currently offlineRjpieces From , joined Dec 1969, posts, RR:
Posted (6 years 11 months 2 days 17 hours ago) and read 3127 times:

Cute little article!
http://www.time.com/time/magazine/article/0,9171,1673253,00.html

Running a multinational airline, says Cathay Pacific CEO Tony Tyler, is a little like playing rugby. It might look like a group of "large and rather ugly men running around a muddy field," he says, but when they work together, it's a thing of beauty. "For the team to win, every player has to do their job well."

That team ethic has helped the Hong Kong-based airline please both passengers and shareholders. Cathay's profit so far this year has surged 55%, built largely on a reputation for excellent service on international long-haul flights. Cathay isn't immune, however, from high fuel costs and competitive pricing. "All airlines are under pressure to reduce their cost base," Tyler says. But rather than relying on slashing amenities, as many airlines have done, Cathay has focused on "increasing the productivity of our people," he says. That means embracing the unabashedly corny team-building exercises that have fallen far out of fashion in the rest of the corporate world.

It's the only way to get Cathay's 25,000 employees working in harmony.

8 replies: All unread, jump to last
 
User currently offlineSOBHI51 From Saudi Arabia, joined Jun 2003, 3474 posts, RR: 17
Reply 1, posted (6 years 11 months 2 days 16 hours ago) and read 3001 times:
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Could we send this article to the CEO's of UA/AA/CO/DL and other airlines in the USA


I am against any terrorist acts committed under the name of Islam
User currently offlineClassicLover From Ireland, joined Mar 2004, 4635 posts, RR: 23
Reply 2, posted (6 years 11 months 2 days 15 hours ago) and read 2945 times:

Quoting Rjpieces (Thread starter):
Cute little article!

Agree with you on that  Smile Morning Boogie sounds cool, I'd love that at my work  Smile A dance in the morning to get the blood rushing!

CX are the only airline where I've flown regional J class and been personally greeted by the Purser and then being addressed as "Mr. (name)" throughout the flight. It's always stuck in my mind. Superb airline all round really.



I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlineCO767FA From United States of America, joined Aug 2005, 532 posts, RR: 1
Reply 3, posted (6 years 11 months 2 days 15 hours ago) and read 2942 times:

Quoting SOBHI51 (Reply 1):
Could we send this article to the CEO's of UA/AA/CO/DL and other airlines in the USA

Right, is that because only the US has poorly run airlines?


User currently offlineSOBHI51 From Saudi Arabia, joined Jun 2003, 3474 posts, RR: 17
Reply 4, posted (6 years 11 months 2 days 15 hours ago) and read 2915 times:
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Quoting CO767FA (Reply 3):
Right, is that because only the US has poorly run airlines

No because those are the airlines i often use.Also we would expect that american airlines should be the leaders among others.Remember the great old days of TWA and Pan Am?



I am against any terrorist acts committed under the name of Islam
User currently offlineSh0rtybr0wn From United States of America, joined Aug 2007, 528 posts, RR: 0
Reply 5, posted (6 years 11 months 2 days 14 hours ago) and read 2860 times:

I booked Cathay Pacific JFK-HKG this winter because of their great on-board service reputation (and their new 777s),. I'm looking forward to those amenities. They've got 16 hours to impress me.

User currently offlineRedFlyer From United States of America, joined Feb 2005, 4327 posts, RR: 28
Reply 6, posted (6 years 11 months 2 days 13 hours ago) and read 2743 times:

Quoting CO767FA (Reply 3):
Quoting SOBHI51 (Reply 1):
Could we send this article to the CEO's of UA/AA/CO/DL and other airlines in the USA

Right, is that because only the US has poorly run airlines?



Quoting SOBHI51 (Reply 4):
Quoting CO767FA (Reply 3):
Right, is that because only the US has poorly run airlines

No because those are the airlines i often use

Those airlines are so poorly run that you keep going back for more. That is rich.



My other home is a Piper Cherokee 180C
User currently offlineSOBHI51 From Saudi Arabia, joined Jun 2003, 3474 posts, RR: 17
Reply 7, posted (6 years 11 months 2 days 13 hours ago) and read 2727 times:
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Quoting RedFlyer (Reply 6):
Those airlines are so poorly run that you keep going back for more. That is rich.

When CX will fly IAD-LAX i will fly with them.But for now no better choice there.



I am against any terrorist acts committed under the name of Islam
User currently offlineNG1Fan From Australia, joined Aug 2007, 446 posts, RR: 0
Reply 8, posted (6 years 11 months 1 day 19 hours ago) and read 2309 times:

I'll soon reach Diamond/Platinum on CX and I concur with the sentiment of great service.... when compared to other Airlines. Don't get me wrong, their service is indeed beyond reproach, it is the product aspect letting them down (though this is all relative - CX has a very high standard overall).

Over the years, things have slipped. Aircraft, esp. the A332s are starting to look their age. The 'regional' business class service to/from BNE is a joke - this is an 8 1/2 hour flight after all, surely worthy of their lie-flat product.

While I haven't flown on their new herringbone J-Class, I have had the 'pleasure' of their new shell-type Y-Class seat. While an intriguing way to solve some of Y-Class' inherent shortcomings of having the person in front reclining their seat into your forehead as you're feasing on the (admittedly) reasonably tasty Y-Class offering, the seat is not suitable for sleeping in. The effect is rather like slouching - sore neck, no lumbar support and all. Move your head to the side and the sticky vinyl winged headrest will cause your ears to make like a suction cup. Just unpleasant.

AVOD is great - selection super and during my (only) flight, it did not crash once. Toilets were cleaned hourly - a feat I've yet to see on any other airline.

Alll other aspects are also beyond reproach - just the new Y seat is sh!t.

NG1Fan


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