"US Airways Group Inc. had the highest percentage of consumer complaints of major U.S. airlines for the month of September as well as for the first nine months of the year.
The U.S. Department of Transportation reported Monday that US Airways (NYSE:LCC) had 2.13 complaints for every 100,000 passengers. That ranked the Tempe-based airline 20th among the top 20 major U.S. carriers. Delta Air Lines was next in line with 2.11 complaints per 100,000 passengers. Aloha Airlines scored the best with no complaints during September. "
US and DL have some serious issues to deal with (again)
RedTailDTW From United States of America, joined Oct 2006, 762 posts, RR: 3
Reply 1, posted (7 years 8 months 3 days 17 hours ago) and read 2633 times:
US Airways really needs to get their act together, especially at that He*l hole they call PHL. The only station where ive been satisfied with thier customer service was at CLT and sometimes PHX. They also need to dump that trashy regional carrier called Mesa.
JBLUA320 From United States of America, joined May 2002, 3180 posts, RR: 18
Reply 2, posted (7 years 8 months 3 days 17 hours ago) and read 2633 times:
Funny... I've never had a problem with Delta or US Airways. In fact, US is one of my preferred carriers. Sometimes they can be a little shabby looking, but I still think their employees are truly some of the best in the industry, and I always feel safe on US metal.
OB1504 From United States of America, joined Jul 2004, 3569 posts, RR: 6
Reply 3, posted (7 years 8 months 3 days 16 hours ago) and read 2566 times:
Uh-oh... I may be flying US (and connecting through CLT, no less) this weekend.
On the other hand, though, my father's flown them a couple of times in the past few months on business, and the service he's received wasn't all that different from the other legacies: adequate, nothing more.
PITops From United States of America, joined May 2007, 1442 posts, RR: 4
Reply 6, posted (7 years 8 months 3 days 16 hours ago) and read 2510 times:
The information desk people at PIT say they get tons of complaints from US pax as opposed to other airlines. And yeah I know they have much larger ops then other airlines but the percentage difference is alot.
Jcavinato From United States of America, joined Jan 2005, 523 posts, RR: 0
Reply 9, posted (7 years 8 months 3 days 15 hours ago) and read 2382 times:
I used to live at SCE and my US options were to go through PIT or PHL, and even earlier, BWI. PIT and BWI were always good service and great people. SCE always had great station people. But, PHL was the achilles heal to the entire system. As long as I avoided it, I never had any complaints. Even to today, from PHX, as long as I avoid that station things are fine. No complaints.
HPAEAA From United States of America, joined May 2006, 1031 posts, RR: 1
Reply 11, posted (7 years 8 months 3 days 14 hours ago) and read 2246 times:
Quoting PITops (Reply 10): But even if you take 10 US flights and 10 WN or DL flights, the number of complaints for US would be way higher. That's what I was getting at.
not necessarily, I can understand the DL complaint level (think JFK, ATL).... 3 different family members have flown on DL in the last 2 months, 1 arrived about 1 h 45 min early for a early morning domestic flight only to find that the kiosks were down... she stood in line for over 2 hours only to find that she had to wait another 6 to get confirmed on a flight (to standby for the earlier flight would cost her $$)... now I can't believe that's DLs policy in OSO, but that's what she was told... another got stuck in in SAN due to ATL ATC, had missed the conx to BUF, and had to goto ERI in order to get there the same day.... yes ATC is not DL's fault, but given their market share in ATL, I think they might be the cause of their own headaches....... WN, perhaps not.. the tend to avoid the problematic airports... DL and US cause alot of their own issues given the airports they choose...
Just in September for DL. For the whole year, US is still on top with 3.43/100,000 followed by UA at 2.34. DL comes in third at 1.89. Looking at complaint numbers for Jan. 2007-Sept. 2007 vs. the same period in 2006, every airline has gotten worse except Mesa (who has gotten better) and Pinnacle (who did not exist last year). The DL numbers do not include ASA or Comair, whose numbers are appalling on their own.
And CO and YX are the only airlines to have an animal die onboard in September.
AirTranTUS From , joined Dec 1969, posts, RR:
Reply 17, posted (7 years 8 months 3 days 13 hours ago) and read 2080 times:
Quoting Mir (Reply 14): Pinnacle may not have been in the rankings, but they certainly did exist last year.
I see my error now. I thought Pinnacle was NW's new regional carrier. It's getting really hard to keep track of regional carriers today, especially those for DL, NW, and US. According to the report, Pinnacle was omitted because it was not part of "All U.S. airlines with at least one percent of total domestic scheduled-service passenger revenues, as determined by DOT’s Bureau of Transportation Statistics".
PanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 8
Reply 18, posted (7 years 8 months 3 days 12 hours ago) and read 2032 times:
Maybe it's the statistician in me, but I'd be VERY curious to see where US and DL had most of their complaints. One would assume JFK, ATL, and PHL.
Is there any data on the type of complaints? And considering the expectations of the Wal-Mart crowd, how many of those complaints are legitimate and how many are the "you promised to get me there on time and I was ten minutes late - and besides, it was only a LITTLE thunderstorm!!" type of complaint?
Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
Captaink From Mexico, joined May 2001, 5116 posts, RR: 11
Reply 19, posted (7 years 8 months 3 days 12 hours ago) and read 1985 times:
Quoting OB1504 (Reply 3): Uh-oh... I may be flying US (and connecting through CLT, no less) this weekend
Flying US through CLT usually presents NO problems. In fact I have flown US alot in the past and even worked for a handling company that handled their flights, and I mean honestly I have yet to see any major issue with the airline, and imagine my history with them begins even before the HP takeover.
PHL is quite a mess at times and I can see how it messes up their score, but US is not as bad as people make it out to be, people love to exaggerate and A.net loves the opportunity to say bad 'nothings' about the airline.
There is nothing that would change US being the or at least one of the 'black sheep' of the US airline industry.
Iwok From Sweden, joined Jan 2005, 1108 posts, RR: 0
Reply 20, posted (7 years 8 months 3 days 12 hours ago) and read 1961 times:
Just flew OAK-DCA with US, and it was my first US flight since 2001. After the flight I realized why stayed away for so long. Crappy seat pitch on the 319's is my main beef. WN blows them away in that regard. The FA were very attentive however, so I'd have to say the service at least matches what UA/WN/F9 have to offer. The connecting flight to OAK-PHX in the little CRJ was OK because I had an exit row, otherwise that would have been terrible.
The US Air website is totally crappy and takes forever to book a seat and get flight info.
I'll stick with my tried and try transcon guys next time around. DING
Indy From United States of America, joined Jan 2005, 4617 posts, RR: 16
Reply 23, posted (7 years 8 months 3 days 10 hours ago) and read 1845 times:
I flew US a number of years ago. IND-PHL-FRA. and FRA-PHL-IND. Never again! PHL coming and going was the worst possible experience. It is sad when at one of your hubs you can't get fresh air to a widebody jet that is having air problems especially during the heat and when the flight is delayed and people have to sit there for a couple of hours. If I had to score my overall impression of PHL on a scale from 1 to 10 with 10 being best it would be very hard to get above a 2. I'd say 2 just not to be a total jerk We got out alive. That saved a 1 score lol.