Last year LHR handled just under 68 million passengers and their baggage. The facilities those passengers used were designed to handle 50 million passengers and their baggage. On top of this came the security issue with the British government reducing the size and number of allowable carry-on bags. This, of course, resulted in a significant increase in the number of checked items.and further over loaded the already creaking baggage handling systems.
The situation at T4, where the majority of BA's long haul flights are based, was particularly dire. The demands being placed on the baggage conveyor belts frequently ran at over two times their design capacity. This resulted in frequent baggage conveyor breakdowns. For example in December last year on three consecutive days flights were restricted by ATC because of fog. On 20 December ATC allowed 942 air traffic movements with 932 on 21 December and just 1,006 on 22 December compared to an average over the whole year of 1,306 movements per day. This caused a high level of chaos. During this period one of the two baggage handling systems in T4 broke down. So a huge backlog of "lost" baggage built up very quickly.
In March 2008 BA will start to move most (but not all) of its LHR operations to T5. This terminal has a design capacity of 30 million passengers and their luggage. In a full year BA carries just over 30 million passengers on all flights including those not operating into or out of LHR. As BA will not be moving all its flights to T5 the actual number of passengers and their baggage that will transit the terminal will be significantly less than 30 million. So the BA situation will be that instead of using a BAA baggage handling system operating at twice design capacity it will be using a BAA baggage handling system operating at significantly less than design capacity.
Of course the proof of the pudding will be in the eating. But the facts suggest that it is not unreasonable to forecast that from next March onwards the number of BA passenger bags "lost" should go into rapid decline. Indeed some might predict that since BA will be operating out of the world's most modern major air terminal that is already undergoing baggage handling trials, BA's baggage handling performance will, in 2009, be second to none.
APYu From United Kingdom, joined Sep 2007, 845 posts, RR: 0
Reply 8, posted (7 years 5 months 1 week 5 days 7 hours ago) and read 2566 times:
I think BA will put lots of resources into supporting all the new systems too so I would hope there would be a significant improvement. Little Willie has been on TV too many times promising this, for them to not significantly improve would be a PR disaster for the airline and him personally.
Its a big airport handling lots of bags so it will never be perfect, but im sure performance will be comparable with other majors once its been broken in. Any initial breakdowns will of course be greatly publicised if they happen (thats just the british way) but im sure 5 or 6 months in it will all be Tickety-Boo
We'd like to welcome in particular our Executive Club members and those joining us from our Oneworld alliance partners.
UPPERDECKFAN From Spain, joined Jun 2007, 992 posts, RR: 1
Reply 9, posted (7 years 5 months 1 week 3 days 9 hours ago) and read 2475 times:
Quoting VV701 (Reply 7): BA will be operating out of the world's most modern major air terminal
Can you back up this statement? From what's shown over the internet I doubt it is larger or more modern than MAD T4/T4S.
Quoting B747forever (Thread starter): They should be better because they just have one terminal and they will be the only carrier.
Lost my connection LAX-LHR-MAD-VLC on Saturday afternoon, was rebooked on a flight 3 hours later, and at this hour (2000 CET on Sunday) I'm still being told that my 2 bags are in LHR, and the connection from LAX to MAD is within T1.