Sponsor Message:
Civil Aviation Forum
My Starred Topics | Profile | New Topic | Forum Index | Help | Search 
At Least 200 SAA Passengers Stranded In Dakar  
User currently offlineUmfolozi From , joined Dec 1969, posts, RR:
Posted (6 years 11 months 2 weeks 4 days 3 hours ago) and read 6269 times:

"November 09, 2007, 17:30

At least 200 South African Airways passengers are stranded in Senegal.

Flight SAA 204 was supposed to land at OR Tambo International last night after leaving JFK in New York City on Wednesday, but the airbus was not able to take off from its scheduled stop-over in Dakar.

SAA passengers stranded in Senegal are complaining about a lack of clear information from the airline regarding developments. Flight SAA 204 was grounded this morning following technical problems.

Passengers were told there were difficulties with the aircraft, and that the airline would have to wait for spares from Johannesburg. They expected to leave this morning, but after waiting at the airport for more than six hours, they were told that they would spend another day in Dakar.

SAA refused to comment, but a ground staff member said it was a minor technical difficulty. Passengers say they were told they would hopefully be leaving tonight."

Source: SABCnews.com

[Edited 2007-11-09 10:19:23]

14 replies: All unread, jump to last
 
User currently offlineFlyingcat From United States of America, joined May 2007, 543 posts, RR: 0
Reply 1, posted (6 years 11 months 2 weeks 4 days ago) and read 5938 times:

Too bad SAA did not rebook them on the DL flight in the morning. Unfortunately judging by the article the cancellation came later in the day. Still the DL flight is at 630 AM perhaps they can move the premium pax out sooner.

[Edited 2007-11-09 13:25:13]

User currently offlineEXAAUADL From , joined Dec 1969, posts, RR:
Reply 2, posted (6 years 11 months 2 weeks 4 days ago) and read 5900 times:

SAA is really starting to become just another african basket case

User currently offlineFlymad From South Africa, joined Jun 2006, 207 posts, RR: 0
Reply 3, posted (6 years 11 months 2 weeks 3 days 15 hours ago) and read 5577 times:

Quoting Umfolozi (Thread starter):
SAA refused to comment, but a ground staff member said it was a minor technical difficulty. Passengers say they were told they would hopefully be leaving tonight."

Ok guys, laymans point of view:
1.What kind of "minor diffuculty" would delay a flight by 24 hrs?
2. Surely if SA are going to use Dakar as a stop-over enroute fron JFK (and AFAIK this is a daily flight) they shoud establish some sort of decent MX facility to cope with this sort of problem. I realize it does not happen every day but every time this fight has a problem it is at the African stop-over point and the results are ALWAYS the same - delayed depature, irate passengers, no communication, bad press=bad reputation IMHO.
I cannot believe SA have not learned the problems of the African stop-over points by now. And I'm not bashing SA - I'm as big a supporter of SA as can be and I do think they do get some unwarranted critisizm sometimes, but man - this sort of thing has happened before and it seems no lessons were learnt. To me it seems SA's biggest problem is not their financila difficulties, it is the people they employ to handle situations like this, who don't do that! Time amd time again we here that SA has had some sort of operational problem and It seems to me the biggets gripe from passengers is that no one communicated with them. i think it's high time the SA PR dept (or whoever handles this sort of problem) got off their overpaid butts and got their act together. SA are a great airline (OK maybe I'm being a little patriotic here and they are always my first choice of airline fron SA) but it is stuations like this that result in comments lke this

Quoting EXAAUADL (Reply 2):
SAA is really starting to become just another african basket case

but IMO it is the people they employ who are not doing what they were employed to do, particularly where passenger liaison is concerned.
Alright, I'll get off my soap-box now - rant over!


User currently offlineA390 From South Africa, joined Sep 2005, 204 posts, RR: 0
Reply 4, posted (6 years 11 months 2 weeks 3 days 12 hours ago) and read 5443 times:

Quoting EXAAUADL (Reply 2):
SAA is really starting to become just another african basket case

Now this is a bold statement  Angry
All airlines have technical problems, some big and some small.
How the airline handles the situation and more importantly how the media report it is another issue all together. Unfortunately most people judge what the media has reported without looking at the bigger picture!


User currently offlineJoKeR From Serbia, joined Nov 2004, 2238 posts, RR: 9
Reply 5, posted (6 years 11 months 2 weeks 3 days 12 hours ago) and read 5405 times:

Quoting EXAAUADL (Reply 2):
SAA is really starting to become just another african basket case

Ahahahaha... but you are only 13, you're forgiven! Big grin



Kafa, čaj, šraf?
User currently offlineSpeedbird128 From Pitcairn Islands, joined Oct 2003, 1648 posts, RR: 2
Reply 6, posted (6 years 11 months 2 weeks 3 days 6 hours ago) and read 4944 times:

Quoting Andz (Reply 3):
What a stupid statement.

Perhaps not stupid - but SAA is far from great. It's financial disaster (understatement of the decade too), recently with their A340 snafu in Cape Town last week causing absolute chaos, and now this tech prob in GOOY, the media will lead us to get this impression... They will jump at each opportunity which SAA gives them...



A306, A313, A319, A320, A321, A332, A343, A345, A346 A388, AC90, B06, B722, B732, B733, B735, B738, B744, B762, B772, B7
User currently offlineAfrikaskyes From United States of America, joined Sep 2005, 141 posts, RR: 0
Reply 7, posted (6 years 11 months 2 weeks 3 days 5 hours ago) and read 4628 times:

SAA is really starting to become just another african basket case

Still better than nearly all Western airlines, including those in America.


User currently offlineJasondn From South Africa, joined Nov 2007, 207 posts, RR: 1
Reply 8, posted (6 years 11 months 2 weeks 3 days 5 hours ago) and read 4576 times:

I think the key here is communication!!! It's incredibly frustrating to be delayed due to "mechanical difficulties" and not knowing what is going on. What I want to mention that this is not isolated to SAA, but to the majority of airlines! I have been delayed for hours on end, but BA and KLM seem to handle their passengers alot better than others do. I was stuck in MEM on my way to AMS with NW DC-10 after the exhaust broke loose and we were not allowed to disembark for 6 hours as immigration was done for the night and went home. EK did it last night while I was travelling from DXB to KWI when the B777-300ER had smoke in the cockpit and was forced to do an emergency landing back at DXB shortly after take off. It took 7 hours of asking people, wondering around and trying to find someone to know what was the "plan" to get us to KWI. Eventually we were put on a B777-200, but it was very badly done! SAA can take a leaf out of the Europeans books and find the communication key!

User currently offlineEYFlyer88 From United States of America, joined Feb 2007, 110 posts, RR: 0
Reply 9, posted (6 years 11 months 2 weeks 3 days 4 hours ago) and read 4075 times:

Quoting EXAAUADL (Reply 2):
basket case

While Basket Case is one of my favorite Green Day songs... this happens with every airline once in a while.. granted that SA isnt in the best financial position and their services are slightly depleting (to be modest) you gotta have some mercy on them. Even US carriers sometimes have tech problems and dont inform the pax of when they will be underway again because the fact of the matter is.. they arent sure until they get confirmation on it for themselves. Give SA a break, they are a lot better than a lot of the other African airlines..



There is no sport equal to that which aviators enjoy while being carried through the air on great white wings. - Wilbur
User currently offlineJasondn From South Africa, joined Nov 2007, 207 posts, RR: 1
Reply 10, posted (6 years 11 months 2 weeks 3 days 4 hours ago) and read 3948 times:

Quoting EYFlyer88 (Reply 10):
Even US carriers sometimes have tech problems and dont inform the pax of when they will be underway again because the fact of the matter is.. they arent sure until they get confirmation on it for themselves.

Sure, but at least they can update the pax affected! Even if it is bad news or no news, but just to keep everyone informed!


User currently offlineTheginge From United Kingdom, joined Oct 2006, 1132 posts, RR: 0
Reply 11, posted (6 years 11 months 2 weeks 3 days 2 hours ago) and read 3657 times:

Quoting Flymad (Reply 3):
Surely if SA are going to use Dakar as a stop-over enroute fron JFK (and AFAIK this is a daily flight) they shoud establish some sort of decent MX facility to cope with this sort of problem. I realize it does not happen every day but every time this fight has a problem it is at the African stop-over point and the results are ALWAYS the same - delayed depature, irate passengers, no communication, bad press=bad reputation IMHO.

If you catered for every single eventuality then no airline would be in business, you can't have endless technical supplies scattered around. The same thing could happen at the airlines base and the aircraft would be grounded for a day or two, only difference there is there are other aircraft to use.


User currently offlineAussiestu From Australia, joined Mar 2001, 780 posts, RR: 1
Reply 12, posted (6 years 11 months 2 weeks 3 days ago) and read 3545 times:

Does SAA actually carry passengers from New York to Dakar or is this just a transit stop with no passenger facilities to get off? Do they do a crew change due to flight time or do they all (pax and crew) continue on?

User currently offlineGeorgebush From New Zealand, joined Jul 2006, 679 posts, RR: 0
Reply 13, posted (6 years 11 months 2 weeks 3 days ago) and read 3526 times:

Quoting Flyingcat (Reply 1):
Too bad SAA did not rebook them on the DL flight in the morning.

Since when do we care about the pax!? Keep the money with Star!



Al Gore invented global warming.
User currently offlineSA7700 From South Africa, joined Dec 2003, 3431 posts, RR: 26
Reply 14, posted (6 years 11 months 2 weeks 2 days 14 hours ago) and read 3349 times:
AIRLINERS.NET CREW
HEAD MODERATOR

Quoting Aussiestu (Reply 12):
Does SAA actually carry passengers from New York to Dakar or is this just a transit stop with no passenger facilities to get off? Do they do a crew change due to flight time or do they all (pax and crew) continue on?

SA has 5th freedom rights between DKR and the USA. On the way to the USA, some passengers disembark in DKR as it is their final destination. Those of us that continue to the USA (I have one coming up on Tuesday), stay onboard while the plane is being refueled, cleaned and security checked. The cockpit-and cabin crew then change. After all that is done, the passengers that board in DKR, are brought to the plane. The same applies for the JFK flight on the way back to JNB. SA's IAD flight goes non-stop back to JNB.


Rgds

SA7700



When you are doing stuff that nobody has done before, there is no manual – Kevin McCloud (Grand Designs)
Top Of Page
Forum Index

This topic is archived and can not be replied to any more.

Printer friendly format

Similar topics:More similar topics...
At Least Widebody MD-11 Regular In WAW Poland :) posted Tue Jul 24 2007 06:41:16 by LOT767SP-LPA
Indian Airlines Passengers Stranded In SIN posted Sat May 19 2007 18:49:30 by GneissGuy
Jet Star Passengers Stranded In HNL For 2 Days posted Sun Apr 15 2007 02:51:15 by Safs
SAA Passengers Stuck In Lagos posted Tue Nov 15 2005 00:28:51 by Soups
800 AI Passengers Stranded In Riyadh For Two Days posted Wed Dec 24 2003 02:48:51 by Gamps
Flight Delays Highest Level In At Least 13 Years posted Mon Aug 6 2007 23:07:53 by N62NA
Brussels Airlines Dumps Passengers In Dakar posted Fri Apr 6 2007 08:13:10 by Beaucaire
787-3/8/958? El Al Interested In At Least 11 787s! posted Sat Nov 26 2005 20:38:15 by El Al 001
NW Passengers Stranded At MSP As We Begin Day 4 posted Tue Aug 23 2005 16:10:07 by KarlB737
PIA Passengers Stranded For 17hrs At Dubai Airport posted Tue Aug 2 2005 19:36:40 by Jacobin777