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Airlines And Meals  
User currently offlineUSAirALB From United States of America, joined Sep 2007, 3039 posts, RR: 2
Posted (6 years 8 months 3 weeks 1 day 18 hours ago) and read 2995 times:

Everyone should know that CO still offers meals. They even offer meals on a 1 1/2 flight.(I flew from ALB-CLE and got a muffin and an banana.) But why? Delta stopped serving them in 2003, same with US. UA/NW/AA stopped serving meals in
2005. Continental kept going on, now chances are if you fly to Florida, Cali, Texas ,Cleavland,or NY, your probably gonna get a meal. But why did CO keep going on? AA and CO weathered 9/11 the best. Why does't AA still provide meals? You have to pay for h2o on AA. Its crazy. There is some logical explaniation that CO still provides meals, as meals cost money and airlines have been wanting to save money lately. But then, its beacause they care about the customer.


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25 replies: All unread, showing first 25:
 
User currently offlineUSAirALB From United States of America, joined Sep 2007, 3039 posts, RR: 2
Reply 1, posted (6 years 8 months 3 weeks 1 day 18 hours ago) and read 2971 times:

I just did some more research on the topic and, by omitting complamentary preztels, NWA saved 2$ million annually


E135/E140/E145/E70/E75/E90/CR2/CR7/CR9/717/732/733/734/735/73G/738/739/752/753/762/772/319/320/321/333
User currently offlinePacallen From United States of America, joined Jun 2004, 27 posts, RR: 0
Reply 2, posted (6 years 8 months 3 weeks 1 day 18 hours ago) and read 2922 times:

I haven't flown American in a couple years, but they charge for everything on board now? Didn't think airlines had sunk so low that they don't even offer complimentary water/soda/juice etc...

User currently offlineAirNewZealand From New Zealand, joined Oct 2000, 2542 posts, RR: 6
Reply 3, posted (6 years 8 months 3 weeks 1 day 18 hours ago) and read 2899 times:

Wasnt it something to do with CO owning their Catering company??

Cheers


User currently offlineBok269 From United States of America, joined May 2007, 2105 posts, RR: 0
Reply 4, posted (6 years 8 months 3 weeks 1 day 17 hours ago) and read 2821 times:

Quoting Pacallen (Reply 2):
I haven't flown American in a couple years, but they charge for everything on board now? Didn't think airlines had sunk so low that they don't even offer complimentary water/soda/juice etc...

They charge for sandwiches, snacks, and bottled water. International flights to Hispaniola (something to do with AF offering meals on that route?), Latin America, Japan, and Europe, meal service is complimentary according to meal times.

Quoting AirNewZealand (Reply 3):
Wasnt it something to do with CO owning their Catering company??

They own Chelsea Catering, which has proven to be a competitive advantage.



"Reality is wrong, dreams are for real." -Tupac
User currently offlineCOERJ145 From United States of America, joined Jun 2005, 1421 posts, RR: 1
Reply 5, posted (6 years 8 months 3 weeks 1 day 16 hours ago) and read 2792 times:

Quoting Pacallen (Reply 2):
I haven't flown American in a couple years, but they charge for everything on board now? Didn't think airlines had sunk so low that they don't even offer complimentary water/soda/juice etc...

Skybus and Spirit have no free drinks. Spirit used to have free H2O and coffee. Both are following the European ULCC model.

Quoting Bok269 (Reply 4):
They charge for sandwiches, snacks, and bottled water. International flights to Hispaniola (something to do with AF offering meals on that route?), Latin America, Japan, and Europe, meal service is complimentary according to meal times.

According to AA.com, they discontinued selling bottled water. They still offer free drinks. http://www.aa.com/aa/i18nForward.do?...ght/dining/domesticMealService.jsp
http://www.aa.com/aa/i18nForward.do?...Flight/dining/onboardBeverages.jsp


User currently offlineAirstud From United States of America, joined Nov 2000, 2641 posts, RR: 3
Reply 6, posted (6 years 8 months 3 weeks 1 day 16 hours ago) and read 2777 times:

I haven't taken AA since 1977, but charging for bottled water is insane. Agua, coffee, and soft drinks are free on WN for crying out load, and have they ever lost money?

I am reading Gordon Bethune's "From Worst To First." Early on he identifies that customers frickin' want meals during their flights, and that you can't decide what you want to sell instead and then tell the customamer it's what they want.

Still, that kosher Spanish omelet on CP that one morning....mmmmmm....



Pancakes are delicious.
User currently offlineUSAirALB From United States of America, joined Sep 2007, 3039 posts, RR: 2
Reply 7, posted (6 years 8 months 3 weeks 1 day 16 hours ago) and read 2718 times:

CO'S food is actually tasty! mmmmmmmmmmmmmmmmmm


E135/E140/E145/E70/E75/E90/CR2/CR7/CR9/717/732/733/734/735/73G/738/739/752/753/762/772/319/320/321/333
User currently offlineBwaflyer From United Kingdom, joined Jun 2004, 689 posts, RR: 0
Reply 8, posted (6 years 8 months 3 weeks 1 day 16 hours ago) and read 2692 times:

Quoting USAirALB (Thread starter):
.(I flew from ALB-CLE and got a muffin and an banana.)

Since when did a muffin and banana constitute a meal? Sounds more like a light snack to me.


User currently offlineUSAirALB From United States of America, joined Sep 2007, 3039 posts, RR: 2
Reply 9, posted (6 years 8 months 3 weeks 1 day 16 hours ago) and read 2689 times:

Quoting Bwaflyer (Reply 8):
Since when did a muffin and banana constitute a meal? Sounds more like a light snack to me.

hey some people call coffee breakfast!



E135/E140/E145/E70/E75/E90/CR2/CR7/CR9/717/732/733/734/735/73G/738/739/752/753/762/772/319/320/321/333
User currently offlineDALelite From Switzerland, joined Jun 2000, 1770 posts, RR: 25
Reply 10, posted (6 years 8 months 3 weeks 1 day 15 hours ago) and read 2629 times:

Continental was the first Airline to start asking for alcohlic beverages on TATL flights. They've promised to improve on food with that extra money.
Food on TATL hasn't approved but on domestic flights they stil offer real food. I say, that that extra money making on
booze, they are investing on the domestic food progam.
Perhaps my explanation is silly, but that' s the way i see it. please correct me.

enjoy: DALelite



They loved to fly and it showed..
User currently offlineTrvlnMan From United States of America, joined Apr 2007, 145 posts, RR: 1
Reply 11, posted (6 years 8 months 3 weeks 1 day 14 hours ago) and read 2559 times:

Quoting Bwaflyer (Reply 8):
Since when did a muffin and banana constitute a meal? Sounds more like a light snack to me.

Since every other carrier offers you peanuts, pretzels... comparatively speaking, it's a meal.


User currently onlineSuper80DFW From United States of America, joined Oct 2007, 1690 posts, RR: 11
Reply 12, posted (6 years 8 months 3 weeks 1 day 13 hours ago) and read 2519 times:

Well, since CO over charges for their fares, the extra money earned goes to at least a nice snack.


"Things change, friends leave, life doesn't stop for anybody." -- EAT'EM UP EAT'EM UP KSU!!
User currently offlineUSAirALB From United States of America, joined Sep 2007, 3039 posts, RR: 2
Reply 13, posted (6 years 8 months 3 weeks 1 day 12 hours ago) and read 2424 times:

actully CO is cheap. i just booked a flight to florida for 6 @$1300

Quoting TrvlnMan (Reply 11):

thats on a hour flight



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User currently offlineCkfred From United States of America, joined Apr 2001, 5181 posts, RR: 1
Reply 14, posted (6 years 8 months 3 weeks 1 day 9 hours ago) and read 2314 times:

Here's something to contemplate. The fastest growing segment in the hotel industry is the limited service hotel. Limited means that there is no full-service restaurant, no bar, limited meeting space, and no room service.

But, hotels such as Fairfield, SpringHill, Hampton Inn, and Holiday Inn Express all have free hot breakfasts.

My family recently stayed at a Hampton Inn in Tucson. Not only did the breakfast offer a hot egg entree that changed daily (eggs benedict, scrambled, etc.), but the manager's reception had seasoned chicken breasts and steamed vegetables one night, and hot dogs and hamburgers the following night, along with free beer and wine. The rate for the room was $119 a night.

Just on a lark, I checked the Motel 6 website, and rooms in the Tucson area typically go for $30 to $35 a night. So a person staying at the Hampton is paying nearly 4 times the rate at a Motel 6

My wife stayed at a Residence Inn in suburban Pittsburgh. Last Monday night, the Steelers had a home game, so the manager's reception included chili, cornbread, nacho chips, shredded cheese, etc. The rate here was $89 a night, which is the rate negotiated by my wife's employer, which has a large office nearby.

My wife loves hotels like these, because she doesn't need to find places to eat breakfasts and dinners. She can take her dinner back to her room, so that she can do school work (MBA program), and her expense reports are well below what her boss expects.

By all accounts, the hotel industry has been doing far better over the last several years than the airlines, both the operators and the property owners.

Somehow, the hotel chains have figured out how to market a somewhat limited offering of hot food served buffet style, increase its customer base, and make money.

I understand that serving food on airplanes presents challenges, both in getting the food from the catering kitchen to the plane, preparing the food for meal service, and then serving the food throughout the cabin

But bringing food through security can be challenging. Buying food at the airport can be expensive. At the deli on the AA concourse at PHX, I spent $21 for 2 sandwiches, 1 bag of chips, 1 bottle of water, and 1 bottle of lemonade. For that price, my wife and I could have eaten at Junior's at Grand Central Station in New York and split a piece of cheesecake.

And, if you buy hot food at the airport, you either have to eat it before boarding, often at the gate, which can lead to a mess. Or if you take it on the plane, it's cold by the time you can open a tray table.

It just seems to me that the legacy carriers, which claim to be full-service carriers, could figure out how to serve hot food in coach that isn't horrible expensive, and yet can get passengers to pay some premium over the likes of Southwest, Spirit, and Skybus.


User currently offlineUSAirALB From United States of America, joined Sep 2007, 3039 posts, RR: 2
Reply 15, posted (6 years 8 months 3 weeks 17 hours ago) and read 2104 times:

Why does WN provide the big snackboxes. After all ther are a LCC


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User currently offlineCkfred From United States of America, joined Apr 2001, 5181 posts, RR: 1
Reply 16, posted (6 years 8 months 3 weeks 16 hours ago) and read 2089 times:



Quoting USAirALB (Reply 15):
Why does WN provide the big snackboxes. After all ther are a LCC

I think even Southwest realizes that passengers need to have something to eat, when they are flying for 4 or 5 hours.


User currently offlineUSAirALB From United States of America, joined Sep 2007, 3039 posts, RR: 2
Reply 17, posted (6 years 8 months 3 weeks 16 hours ago) and read 2063 times:



Quoting Ckfred (Reply 16):

Well yes, but if WN can afford all of that, cant they afford like IFE,Other AC etc........



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User currently offlineSh0rtybr0wn From United States of America, joined Aug 2007, 528 posts, RR: 0
Reply 18, posted (6 years 8 months 3 weeks 16 hours ago) and read 2053 times:

Airline tickets cost hundreds of dollars. Airlines should charge customers $5 more per flight for a drink and a snack / minimum. An extra $5 snack / drink wont discourage a person from buying the ticket, but it very well could improve the flying experience over and above other carriers to make customers choose the same airline again.

On long 4 or 5 hour domestic flights which cost 1 or 2 hundred more, make the customer meal fee $10 or 12 dollars, for a more substantial meal/snack. It wont raise the ticket price out of competitive range, but the food served will probably increase customer loyalty and draw more new customers. And also , the airline can advertise food beverage services as part of their enjoyable flying experience.

Americans are a group of people who are very appreciative of generous snacks, meals and portions.Give the people what they want.


User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3701 posts, RR: 28
Reply 19, posted (6 years 8 months 3 weeks 15 hours ago) and read 1998 times:



Quoting Airstud (Reply 6):
Agua, coffee, and soft drinks are free on WN for crying out load, and have they ever lost money?

 banghead  I think you need to Google 'Southwest fuel hedging'. That is far more influential on their ability to make money.

Quoting Sh0rtybr0wn (Reply 18):
Americans are a group of people who are very appreciative of cheap fares, the cheaper the better. Give the people what they want.

Fixed.



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineBok269 From United States of America, joined May 2007, 2105 posts, RR: 0
Reply 20, posted (6 years 8 months 3 weeks 15 hours ago) and read 1997 times:



Quoting USAirALB (Reply 17):
IFE

Big difference between IFE and snack boxes. More weight, more maintenance, more cost

Quoting USAirALB (Reply 17):
Other AC

They could always have afforded other aircraft, but why? The 737 works nicely for them.



"Reality is wrong, dreams are for real." -Tupac
User currently offlineUSAirALB From United States of America, joined Sep 2007, 3039 posts, RR: 2
Reply 21, posted (6 years 8 months 3 weeks 14 hours ago) and read 1944 times:



Quoting Bok269 (Reply 20):

Big difference between IFE and snack boxes. More weight, more maintenance, more cost

guess ur right



E135/E140/E145/E70/E75/E90/CR2/CR7/CR9/717/732/733/734/735/73G/738/739/752/753/762/772/319/320/321/333
User currently offlineLetsgetwet From United States of America, joined Jul 2005, 609 posts, RR: 0
Reply 22, posted (6 years 8 months 3 weeks 14 hours ago) and read 1929 times:

Continental is very fortunate that they are the only US carrier that owns a caterer. Chelsea is a state of the art airline caterer and is a profitable business on its own. I have toured their facility in EWR, and was very impressed. Most people don't realize the amount of work and food that goes into catering an airline.

User currently offlineLuv2cattlecall From United States of America, joined Sep 2007, 1650 posts, RR: 2
Reply 23, posted (6 years 8 months 3 weeks 13 hours ago) and read 1878 times:
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Quoting USAirALB (Reply 1):
I just did some more research on the topic and, by omitting complementary preztels, NWA saved 2$ million annually

Never cared for those things anyway, but that works out to a savings of 2.8 cents per passenger...I'd be willing to pay that much more for those cardboard sticks if the alternative was nothing. I'm sure they did save a good bundle when they eliminated pillows and blankets..less pax willing to travel with them = less fuel needed.

Quoting Airstud (Reply 6):
am reading Gordon Bethune's "From Worst To First." Early on he identifies that customers frickin' want meals during their flights, and that you can't decide what you want to sell instead and then tell the customamer it's what they want.

Great book! My favorite parts are when they tried showing the video of swimming whales for boarding music, but since he couldn't see the TVs (and most passengers don't look at the TVs as they board) he decoded that the whales actually sounded like cows being slaughtered. The example he gives about "you can make a pizza so cheap that no one will eat it" is perfect situations like this. Sure, an airline will save a few pennies here and there by eliminating "frills," just like a pizzeria would save $$ by eliminating 50% of the cheese, thinning out the crust, and using just a tablespoon of sauce...but if you cost cut too much, no one will want your damn product, even if it's free!



When you have to breaststroke to your connecting flight...it's a crash!
User currently offlineTommy767 From United States of America, joined Aug 2003, 6584 posts, RR: 11
Reply 24, posted (6 years 8 months 3 weeks 9 hours ago) and read 1769 times:



Quoting USAirALB (Reply 7):
CO'S food is actually tasty! mmmmmmmmmmmmmmmmmm

In my experience, no, they're actually quite bad. God know what stuff is in that "Beef N' Cheese" mini sandwich they gave me on my SFO-EWR flight.

Quoting Ckfred (Reply 14):
y family recently stayed at a Hampton Inn in Tucson. Not only did the breakfast offer a hot egg entree that changed daily (eggs benedict, scrambled, etc.), but the manager's reception had seasoned chicken breasts and steamed vegetables one night, and hot dogs and hamburgers the following night, along with free beer and wine. The rate for the room was $119 a night.

Airport hotels seem to do breakfast right. I drove across the country in May and stopped overnight at a Hilton Garden Inn (one of those extended stay Hiltons) at the ABQ airport and man, what a Buffett! Free juices, eggs, cereals, omelette's, waffles, newspapers. I was blown away with their offerings. My friend I were so stuffed when we left that we didn't get hungry again until we were in Amarillo, TX and had a steak (which BTW was probably the best cow I've ever had.) This was $104 for the night. The room was amazing as well. With a breakfast like that, If I was flying out of ABQ that day, I would easily said "F*ck it" to Buy-on-board products.



"Folks that's the news and I'm outta here!" -- Dennis Miller
User currently offlineAlexPorter From , joined Dec 1969, posts, RR:
Reply 25, posted (6 years 8 months 3 weeks 9 hours ago) and read 1751 times:

A few more things about Continental:

CO rakes in a LOT of money from business travelers. New York is the number one city for world headquarters of Fortune 500 companies. Houston is number two. As a result, Continental can get away with selling many advance purchase economy seats at reasonable prices and with serving food for free, because many of these seats are off-set by business travelers, of which New York and Houston have a lot.

Obviously other factors also help - owning the catering firm, having a modern and streamlined fleet of only four basic types (737 Classic, 737 NG, 757/767, and 777), etc...


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