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Star Alliance Code Share  
User currently offlineJkent95 From Canada, joined Aug 1999, 42 posts, RR: 0
Posted (7 years 1 month 2 weeks 19 hours ago) and read 5505 times:

Hi, I hope this is not off topic, I have a question regarding Star Alliance code share flights and online seat selection and check-in. I'm flying out of YYZ to ORD an an Air Canada flight (booked through aircanada.com). I'm returning on United Airlines. In the past, if I booked flights like this (eg. Expedia) I'm given locater codes for both airlines. This has allowed me to go to each airlines website and retrieve my reservation, select seats or check-in. For my current flight booking aircanada.com provided me with only one locater code which allows me to maintain the Air Canada flight portion only. United Airlines does not recognize this code or the e-ticket number at all. Does anyone know if it is possible to access the United portion of my reservation or is that impossible with Air Canada bookings. Thanks.

6 replies: All unread, jump to last
 
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 1, posted (7 years 1 month 2 weeks 19 hours ago) and read 5483 times:

Did you book both flights via AC.com ? If so it's very possible that AC doesn't have the UA record locator stored anywhere (this is more a GDS feature than an airline res system feature - RESIII is an old RTZ copy IIRC, and RTZ doesn't (didn't) store OA RLOC's anywhere. Best is to phone UA and get them to retrieve your booking by flight/date/name and give you the RLOC.

P.S. why is the thread entitled Star Alliance codeshare ? This is not a codeshare question - unless the UA return flight is operated by AC ? or vv ?


User currently offlineAI From United Kingdom, joined Dec 2005, 318 posts, RR: 0
Reply 2, posted (7 years 1 month 2 weeks 12 hours ago) and read 5318 times:

try checking on
www.checkmytrip.com

AI


User currently offlineZrs70 From United States of America, joined Dec 2000, 3222 posts, RR: 9
Reply 3, posted (7 years 1 month 2 weeks 6 hours ago) and read 5218 times:

Is the UA flight on an AC code-share (UA metal, AC flight number/ AC metal, UA flight number). If so, you won't be able to have access to the seats in advance.


14 year airliners.net vet! 2000-2013
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 4, posted (7 years 1 month 2 weeks 4 hours ago) and read 5159 times:



Quoting AI (Reply 2):
www.checkmytrip.com

Getting a little ahead there - checkmytrip works for bookings made on Amadeus, AC is not a system user, nor is UA (soon, though).


User currently offlinePHLwok From United States of America, joined May 2007, 527 posts, RR: 0
Reply 5, posted (7 years 1 month 1 week 6 days 21 hours ago) and read 5045 times:



Quoting Zrs70 (Reply 3):
Is the UA flight on an AC code-share (UA metal, AC flight number/ AC metal, UA flight number). If so, you won't be able to have access to the seats in advance.

Depending upon how it's booked, if the booking airline can give you a UA record locator, you can head over to united.com and make seat assignments. You may also be able to do it via phone if you don't have the locator, but this will tend to depend upon the ability of the call center staffer you get.

I always do this when making award reservations on US with UA segments - US can't get me UA seats, but can give me the record locator to do it myself online or via phone. If any other changes need to be made to the reservation beyond seat assignments, US needs to make the change.


User currently offlineOA260 From Ireland, joined Nov 2006, 27337 posts, RR: 60
Reply 6, posted (7 years 1 month 1 week 6 days 21 hours ago) and read 5038 times:

From my experience if you are booked on a codeshare seats are assigned at the airport only.

If you have for example a UA flight number on a flight operated by Air Canada crew and AC then you wont have the same access to pre assign seats as if you had have booked on the Air Canada flight number. I try to avoid codeshares for this reason.


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