Lobster From Germany, joined Oct 2008, 49 posts, RR: 0
Reply 2, posted (6 years 10 months 3 weeks 7 hours ago) and read 19935 times:
"She said it was not particularly unusual for check-in staff to be booed or even spat on when they finished their shift and closed their counters during busy periods."
If I was working the counter and a person spit on me, it would be the last time they spit for quite a while. I may get fired, but you can bet your ass their going down. I don't see how someone can just be like "its not unusual" F that. Set an example. Some places in the States, spitting on someone is assault.
PanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 8
Reply 6, posted (6 years 10 months 3 weeks 6 hours ago) and read 19246 times:
If I may play Devil's Advocate for a moment, how would you react if you (a) got to the airport two hours ahead of time and saw most of the check-in counters empty, (b) saw several of the employees closing up shop, and (c) thought you were going to miss your plane because the airline couldn't process you? I'd be very mad!
ON THE OTHER HAND...
There is NO excuse EVER for spitting upon someone. That is beyond contempt as being the WORST of human behavior, short of actual physical assault. Even if I saw Carl Icahn or Frank Lorenzo in an airport, I'd think about it, but I would NEVER do such a thing.
I sincerely hope that the passengers who showed such horrific behavior realized the error of their ways when they saw the situation, AND that Qantas made appropriate accomodations for passengers stuck in the line who might have been delayed. How would these very rude people feel if it were THEIR elderly mother?
Anger and frustration need to be vented to the appropriate places - upper management, not the poor people working as hard as they can!
Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
Threepoint From Canada, joined Oct 2005, 2147 posts, RR: 9
Reply 9, posted (6 years 10 months 3 weeks 5 hours ago) and read 18745 times:
"...and now they've got people dying in the queues,"
Leave it to the union spokesperson to exaggerate to fit their purpose. People? Plural? I would even question how commonplace it is, despite her assertion, for staff to be spit upon. Sick and elderly people die all the time in queues and public places in and outside of airports.
While this seems to be another example of how cruel we behave when in a pack mentality, I'm sure there are many many workplaces in every type of industry where staff/customer relations sometimes go sour to the point of violence and/or disgusting behaviour.
The nice thing about a mistake is the pleasure it gives others.
COFreqFlyer From United States of America, joined Sep 2004, 397 posts, RR: 3
Reply 11, posted (6 years 10 months 3 weeks 5 hours ago) and read 18348 times:
I traveled on a domestic BNE-MEL flight on QF a couple months ago, was the Friday of the start of school holiday apparently. Even though I showed up to the airport *three* hours prior to the flight, I barely made the flight because of ridiculously long lines (even by American standards) at the baggage check-in counters. The line was practically running out the front door of the terminal, and the airline was actually paging passengers to break queue when they had a flight that was about to leave. What makes this absolutely ridiculous was that 3/4ths of the checkin counters were closed!
Please help me to understand, does QF not know how to plan around holiday schedules which caused increased passenger load, and schedule an appropriate amount of staff accordingly?
I am in complete agreeement, the behavour of the passengers in the scenario described by the OP is absolutely uncalled for and in extremely poor taste. I believe the available QF staff in this case did the right thing by attending to the affected passenger. If my experience a couple months ago is any indicator, however, it seems that QF management really need to look at how they handle staffing of the customer service counters and try to repair the apparently extremely poor reputation that the airline has in that regard.
Quoting Lobster (Reply 2): "She said it was not particularly unusual for check-in staff to be booed or even spat on when they finished their shift and closed their counters during busy periods."
Perfect case in point. If the airline knows about busy periods, they should have adequate staff on-hand and schedule around such periods. If they don't, then problems such as that will only exacerbate the situation. Even the airlines here in the states know how to schedule around this accordingly.
Abba From Denmark, joined Jun 2005, 1367 posts, RR: 2
Reply 17, posted (6 years 10 months 3 weeks 5 hours ago) and read 18027 times:
Quoting Lobster (Reply 2): If I was working the counter and a person spit on me, it would be the last time they spit for quite a while.
I'd be sure to make that person get the "full service". Each and every little item gone through (checked in bag as well), striped searched (inclusive of body openings), X-rayed, sniffed by dogs (had to wait for them to arrive) etc.
Reason (officially that is)? Spitting is (supposed to be) a strange and unusual behaviour and I would make it absolutely certain that this action was not caused by some illegal activities of the involved person.
Certainly that person would never make his or her flight (or the next)
SKAirbus From Norway, joined Oct 2007, 1740 posts, RR: 1
Reply 19, posted (6 years 10 months 3 weeks 5 hours ago) and read 17502 times:
Quoting Access-Air (Reply 8): surely hope that not all Australians are like this and Id imagine they are not
Who is to say it was Australian?? If it was an international flight the majority of people might have been foreigners.... Also the ground staff are Australian i'm guessing and they chose to help this poor lady...
Unfortunately people turn into b*stards when they are waiting in queues... Selfish, rude and strangely aggressive if the right situation arises... I'm also sure that Qantas allowed check in times to be extended so that none of the waiting passengers missed their flights...
What has the world come to... no one wants to help their fellow man.
Well if i saw all the staff leaving their posts i would assume there was an emergency and if the woman died in the queue i'm sure plenty of passengers saw it... It wouldn't surprise me if people just trampled over her corpse so they could get front row, window seats..
Singapore_Air From United Kingdom, joined Nov 2000, 13744 posts, RR: 19
Reply 21, posted (6 years 10 months 3 weeks 4 hours ago) and read 17386 times:
It is unfortunate that the lady in the queue was dying. It is commendable staff of that particular airline attended to the woman to ensure as best as they could her well-being.
On the other hand, I am surprised that people are quick to jump the gun on the passengers queueing. One assumes that the passengers in the queue, most of them, would have not known what was happenning. All that they would know is that the check-in staff have walked off their desks for any number of reasons. Furthermore, their feelings would conceivably be of more intense frustration and annoyance and hence they boo-ed.
And as for the spitting, from the article, no one in the queue spat at anyone. People were booing.