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Qantas Staff Booed As They Helped Dying Woman  
User currently offlineBR076 From Netherlands, joined May 2005, 1086 posts, RR: 0
Posted (6 years 10 months 3 weeks 8 hours ago) and read 20338 times:



Quote:
QANTAS staff have been booed by frustrated passengers at Brisbane Airport after leaving their check-in counters to assist an elderly woman who collapsed and died in the long queue.

FULL ARTICLE

bizar  Sad


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71 replies: All unread, showing first 25:
 
User currently offlineADXMatt From United States of America, joined Jul 2006, 951 posts, RR: 2
Reply 1, posted (6 years 10 months 3 weeks 7 hours ago) and read 19947 times:

Would the same people being booing if the QF agents went to help THEIR mother?

How selfish.....

Now if the QF agents didn't help there would be people complaining that QF doesn't care if you die in the Queue.


User currently offlineLobster From Germany, joined Oct 2008, 49 posts, RR: 0
Reply 2, posted (6 years 10 months 3 weeks 7 hours ago) and read 19935 times:

"She said it was not particularly unusual for check-in staff to be booed or even spat on when they finished their shift and closed their counters during busy periods."

If I was working the counter and a person spit on me, it would be the last time they spit for quite a while. I may get fired, but you can bet your ass their going down. I don't see how someone can just be like "its not unusual" F that. Set an example. Some places in the States, spitting on someone is assault.


User currently onlineScottB From United States of America, joined Jul 2000, 6780 posts, RR: 32
Reply 3, posted (6 years 10 months 3 weeks 7 hours ago) and read 19894 times:



Quoting ADXMatt (Reply 1):
there would be people complaining that QF doesn't care if you die in the Queue.

Well, I guess it just goes to show that the lines really are so very long that you could die while waiting to see an agent.


User currently offlineAntonovman From United Kingdom, joined Mar 2001, 720 posts, RR: 1
Reply 4, posted (6 years 10 months 3 weeks 7 hours ago) and read 19816 times:



Quoting Lobster (Reply 2):
"She said it was not particularly unusual for check-in staff to be booed or even spat on when they finished their shift and closed their counters during busy periods."

If I was working the counter and a person spit on me, it would be the last time they spit for quite a while. I may get fired, but you can bet your ass their going down.

I couldn't agree more


User currently offlineLuv2fly From United States of America, joined May 2003, 12113 posts, RR: 49
Reply 5, posted (6 years 10 months 3 weeks 6 hours ago) and read 19506 times:
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You Aussie's are a tough lot.


You can cut the irony with a knife
User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 8
Reply 6, posted (6 years 10 months 3 weeks 6 hours ago) and read 19246 times:

If I may play Devil's Advocate for a moment, how would you react if you (a) got to the airport two hours ahead of time and saw most of the check-in counters empty, (b) saw several of the employees closing up shop, and (c) thought you were going to miss your plane because the airline couldn't process you? I'd be very mad!

ON THE OTHER HAND...

There is NO excuse EVER for spitting upon someone. That is beyond contempt as being the WORST of human behavior, short of actual physical assault. Even if I saw Carl Icahn or Frank Lorenzo in an airport, I'd think about it, but I would NEVER do such a thing.

I sincerely hope that the passengers who showed such horrific behavior realized the error of their ways when they saw the situation, AND that Qantas made appropriate accomodations for passengers stuck in the line who might have been delayed. How would these very rude people feel if it were THEIR elderly mother?

Anger and frustration need to be vented to the appropriate places - upper management, not the poor people working as hard as they can!



Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineAccess-Air From United States of America, joined Sep 2000, 1939 posts, RR: 13
Reply 7, posted (6 years 10 months 3 weeks 6 hours ago) and read 19241 times:

Just plain sick!!!!!!!

I surely hope that not all Australians are like this and Id imagine they are not.........Its too bad that we live in this "What about me, what about me, what about me...society....
Simply pathetic....

Access-Air



Remember, Wherever you go, there you are!!!!
User currently offlineOHLHD From Finland, joined Dec 2004, 3962 posts, RR: 25
Reply 8, posted (6 years 10 months 3 weeks 5 hours ago) and read 19103 times:

Great example of how we should behave  Yeah sure

I have left years ago my counter as well for some collapsed passenger but the passenger in the queue helped me instead of booing.


User currently offlineThreepoint From Canada, joined Oct 2005, 2147 posts, RR: 9
Reply 9, posted (6 years 10 months 3 weeks 5 hours ago) and read 18745 times:

"...and now they've got people dying in the queues,"

Leave it to the union spokesperson to exaggerate to fit their purpose. People? Plural? I would even question how commonplace it is, despite her assertion, for staff to be spit upon. Sick and elderly people die all the time in queues and public places in and outside of airports.

While this seems to be another example of how cruel we behave when in a pack mentality, I'm sure there are many many workplaces in every type of industry where staff/customer relations sometimes go sour to the point of violence and/or disgusting behaviour.



The nice thing about a mistake is the pleasure it gives others.
User currently offlineKC135TopBoom From United States of America, joined Jan 2005, 12150 posts, RR: 51
Reply 10, posted (6 years 10 months 3 weeks 5 hours ago) and read 18680 times:



Quoting Access-Air (Reply 8):
Just plain sick!!!!!!!



Quoting BR076 (Thread starter):
bizar

and bizzar


User currently offlineCOFreqFlyer From United States of America, joined Sep 2004, 397 posts, RR: 3
Reply 11, posted (6 years 10 months 3 weeks 5 hours ago) and read 18348 times:

I traveled on a domestic BNE-MEL flight on QF a couple months ago, was the Friday of the start of school holiday apparently. Even though I showed up to the airport *three* hours prior to the flight, I barely made the flight because of ridiculously long lines (even by American standards) at the baggage check-in counters. The line was practically running out the front door of the terminal, and the airline was actually paging passengers to break queue when they had a flight that was about to leave. What makes this absolutely ridiculous was that 3/4ths of the checkin counters were closed!

Please help me to understand, does QF not know how to plan around holiday schedules which caused increased passenger load, and schedule an appropriate amount of staff accordingly?

I am in complete agreeement, the behavour of the passengers in the scenario described by the OP is absolutely uncalled for and in extremely poor taste. I believe the available QF staff in this case did the right thing by attending to the affected passenger. If my experience a couple months ago is any indicator, however, it seems that QF management really need to look at how they handle staffing of the customer service counters and try to repair the apparently extremely poor reputation that the airline has in that regard.

Quoting Lobster (Reply 2):
"She said it was not particularly unusual for check-in staff to be booed or even spat on when they finished their shift and closed their counters during busy periods."

Perfect case in point. If the airline knows about busy periods, they should have adequate staff on-hand and schedule around such periods. If they don't, then problems such as that will only exacerbate the situation. Even the airlines here in the states know how to schedule around this accordingly.



The Proud Bird with the Golden Tail
User currently offline777STL From United States of America, joined Dec 2004, 3656 posts, RR: 3
Reply 12, posted (6 years 10 months 3 weeks 5 hours ago) and read 18344 times:

I don't think it's as bad as it sounds. The title is a bit misleading and sensational.

Think about it, 1000 people in line and one of them collapses. 975 people probably didn't even know what was going on, all they saw were the ticket counters being closed down.

Was this in Brisbane's domestic terminal or international? It's been a few years since I've been to BNE.



PHX based
User currently offlineThreepoint From Canada, joined Oct 2005, 2147 posts, RR: 9
Reply 13, posted (6 years 10 months 3 weeks 5 hours ago) and read 18286 times:



Quoting KC135TopBoom (Reply 11):
bizar
and bizzar

Guys, it's spelled bizzaar.












..wait for it.....



The nice thing about a mistake is the pleasure it gives others.
User currently offlineKmh1956 From Bermuda, joined Jun 2005, 3324 posts, RR: 7
Reply 14, posted (6 years 10 months 3 weeks 5 hours ago) and read 18093 times:



Quoting KC135TopBoom (Reply 11):
Quoting BR076 (Thread starter):
bizar

and bizzar



Quoting Threepoint (Reply 14):
Quoting KC135TopBoom (Reply 11):
bizar
and bizzar

Guys, it's spelled bizzaar.

Actually, it's BIZARRE.



'Somebody tell me why I'm on my own if there's a soulmate for everyone' :Natasha Bedingfield
User currently offlineCOFreqFlyer From United States of America, joined Sep 2004, 397 posts, RR: 3
Reply 15, posted (6 years 10 months 3 weeks 5 hours ago) and read 18090 times:



Quoting Threepoint (Reply 14):


Quoting KC135TopBoom (Reply 11):
bizar
and bizzar

Guys, it's spelled bizzaar.

Umm, bizarre?  Wink



The Proud Bird with the Golden Tail
User currently offlineEgghead From United States of America, joined May 2005, 48 posts, RR: 0
Reply 16, posted (6 years 10 months 3 weeks 5 hours ago) and read 18027 times:

Direct quote from the article:

The public didn't know what was going on," Ms Bignell said.


User currently offlineAbba From Denmark, joined Jun 2005, 1367 posts, RR: 2
Reply 17, posted (6 years 10 months 3 weeks 5 hours ago) and read 18027 times:



Quoting Lobster (Reply 2):
If I was working the counter and a person spit on me, it would be the last time they spit for quite a while.

I'd be sure to make that person get the "full service". Each and every little item gone through (checked in bag as well), striped searched (inclusive of body openings), X-rayed, sniffed by dogs (had to wait for them to arrive) etc.

Reason (officially that is)? Spitting is (supposed to be) a strange and unusual behaviour and I would make it absolutely certain that this action was not caused by some illegal activities of the involved person.

Certainly that person would never make his or her flight (or the next)


User currently offlineThreepoint From Canada, joined Oct 2005, 2147 posts, RR: 9
Reply 18, posted (6 years 10 months 3 weeks 5 hours ago) and read 17903 times:



Quoting Threepoint (Reply 14):
..wait for it.....



Quoting Kmh1956 (Reply 15):
Actually, it's BIZARRE.



Quoting COFreqFlyer (Reply 16):
Umm, bizarre?

Thanks guys. Won my side bet...two bites in less than 5 minutes.



The nice thing about a mistake is the pleasure it gives others.
User currently offlineSKAirbus From Norway, joined Oct 2007, 1740 posts, RR: 1
Reply 19, posted (6 years 10 months 3 weeks 5 hours ago) and read 17502 times:

Quoting Access-Air (Reply 8):
surely hope that not all Australians are like this and Id imagine they are not

Who is to say it was Australian?? If it was an international flight the majority of people might have been foreigners.... Also the ground staff are Australian i'm guessing and they chose to help this poor lady...

Unfortunately people turn into b*stards when they are waiting in queues... Selfish, rude and strangely aggressive if the right situation arises... I'm also sure that Qantas allowed check in times to be extended so that none of the waiting passengers missed their flights...

What has the world come to... no one wants to help their fellow man.

Quoting Egghead (Reply 17):
The public didn't know what was going on

Well if i saw all the staff leaving their posts i would assume there was an emergency and if the woman died in the queue i'm sure plenty of passengers saw it... It wouldn't surprise me if people just trampled over her corpse so they could get front row, window seats..

[Edited 2007-11-15 11:05:49]

[Edited 2007-11-15 11:06:20]


Next Flights: LHR-OSL (319-BA), OSL-LHR (319-BA), LHR-CPH (320-BA), VXO-BMA (S20-TF), ARN-CPH (738-SK), CPH-LHR (320-BA)
User currently offlineKmh1956 From Bermuda, joined Jun 2005, 3324 posts, RR: 7
Reply 20, posted (6 years 10 months 3 weeks 4 hours ago) and read 17440 times:



Quoting Threepoint (Reply 19):
Thanks guys. Won my side bet...

Glad we could oblige. Does this mean that you're buying the beer?



'Somebody tell me why I'm on my own if there's a soulmate for everyone' :Natasha Bedingfield
User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13744 posts, RR: 19
Reply 21, posted (6 years 10 months 3 weeks 4 hours ago) and read 17386 times:

It is unfortunate that the lady in the queue was dying. It is commendable staff of that particular airline attended to the woman to ensure as best as they could her well-being.

On the other hand, I am surprised that people are quick to jump the gun on the passengers queueing. One assumes that the passengers in the queue, most of them, would have not known what was happenning. All that they would know is that the check-in staff have walked off their desks for any number of reasons. Furthermore, their feelings would conceivably be of more intense frustration and annoyance and hence they boo-ed.

And as for the spitting, from the article, no one in the queue spat at anyone. People were booing.



Anyone can fly, only the best Soar.
User currently offlineIahflyer From United States of America, joined Dec 2006, 320 posts, RR: 0
Reply 22, posted (6 years 10 months 3 weeks 4 hours ago) and read 16610 times:



Quoting COFreqFlyer (Reply 16):


Quoting Threepoint (Reply 14):


Quoting KC135TopBoom (Reply 11):
bizar
and bizzar

Guys, it's spelled bizzaar.

Umm, bizarre?

Bizarre is the correct word spelling.

What the pax did was just plain rude.



Little airports with the big jets are the best!! Floyd
User currently offlineYYZYYT From Canada, joined Apr 2005, 955 posts, RR: 0
Reply 23, posted (6 years 10 months 3 weeks 4 hours ago) and read 16553 times:



Quoting PanAm747 (Reply 7):
There is NO excuse EVER for spitting upon someone. That is beyond contempt as being the WORST of human behavior, short of actual physical assault.



Quoting Lobster (Reply 2):
Some places in the States, spitting on someone is assault.

Actually, it is a physical assault here too - I have heard of charges being laid for spitting.

Quoting Kmh1956 (Reply 21):
Quoting Threepoint (Reply 19):
Thanks guys. Won my side bet...

Glad we could oblige. Does this mean that you're buying the beer?

I'm sure Threepoint will oblige... all you have to do is swing by Canada to collect. November is a particularly nice time to leave Bermuda and come here.


User currently offlineEbs757 From United States of America, joined Jul 2006, 758 posts, RR: 0
Reply 24, posted (6 years 10 months 3 weeks 4 hours ago) and read 16126 times:

Booed? what bunch of arrogant a$$holes...


Viva la Vida
25 JAGflyer : Like the old line goes "People don't give a f*ck about anyone but themselves".
26 GeorgeJetson : Try "bizarre". I am completely amazed that there are so many people who simply can't spell even the simplest words. There was a thread recently where
27 Post contains images Iwok : I was about to make the suggestion of "bazar", because that's seems to be the atmosphere at the time. Weather they knew or not, I doubt that spitting
28 IAirAllie : If someone spit on me as I checked them in they wouldn't be traveling at all that day or ever on my airline. It is considered assault in the US and I
29 ZKSUJ : Good on the QF staff for doing what was most important at the time and they should be commended for it, but I doubt that all 1000 PAX would have known
30 AFGMEL : I doubt that the people booing knew what the staff were doing. As for being spat on, the management at QF should be spat on. I do NOT fly QF any longe
31 Airnewzealand : This is not an exaggeation. Id say a check-in agent (domestic side) gets cused at atleast once a day and spat on atleast once a month or more. Regard
32 Qantas787 : Off topic but that is the Australian way of life. Just watch as they beg for even more handouts from political parties so they can be voted in. Gimme
33 Mandrake : First of all, the past tense of spit is spat. Secondly, nobody spat so please stop talking about it. Thirdly it takes at least a generation for migran
34 MotorHussy : Unless the queue was in a Bazaar in which case it would be bizarre. Many say that it's due to competition from Virgin-Blue, Tiger Airways and their o
35 AFGMEL : Possibly, but the computer knows how many passengers there are and how many flights are departing. So should the management. If half the staff call i
36 MotorHussy : Couldn't agree more. The check-in is the area that causes passengers and crew the most stress, but it's also one where management seem to constantly
37 Threepoint : Thanks gentlemen. Althogh my speling is perhaps amung the best on this furrum, I apreciate your consern. I can spell bizarre and a dozen other words
38 Abba : What a story! If you could get away with having spitting counted as an insult - that is certainly first choice of action!! if not (and that seems to
39 Threepoint : I have no evidence to support my skepticism, but I do find that very difficult to believe.
40 BAOPS777 : The general public can be vile. Here is one of my experiences and shows you how inconsiderate they can be I operated a flight to Kingston Jamacia from
41 NoUFO : Yes, but to be fair, they probably didn't realize what was going on (as it was mentioned in the article, btw.). Perhaps the staff should not have "fo
42 AJMIA : I have worked for AA for almost seventeen years and I have had a few people collapse in front of me. The last time it happened a young man began havi
43 BAOPS777 : My example before was extreme. I have been crew for over 10 years and I have also had so many offers of help onboard flights from people who may not
44 VHECA : I think thatonly the first 15 or so who can see the check in counter booed. only because they got that far to find the counters to be closed (and not
45 AFGMEL : Yes, please don't use this article for the purpose of Aussie bashing. Remember these are journalists and rarely get the facts right. I have been all o
46 Post contains links Carnoc : I used to work under Terminal Operations at an Australia airport and I can say 95% of passengers do not spit on staff even when they are quite angry a
47 SKAirbus : Well as i said before, it was the Australian Qantas staff that should be commended here for their quick reaction to the collapse of a passenger... al
48 BAW716 : That's why I show up three hours ahead... I believe in the USA it is a federal crime (assault) to spit on personnel in an airport, either airport or
49 Qantas787 : My apologies Sir. You are correct.
50 BAOPS777 : Mate had to say at least you are a proper gent and took VHECA views onboard and replied to them in a polite and friendly manner. I have witnessed ove
51 TruemanQLD : Very sad story... but also quite over exaggerated -It has happened 2 times that someone has been spat on But still we live in a very up-yourself world
52 VHECA : I, too, commend you and your actions. I trust that you took my suggestions as being constructive and not critical. Again, as said, a true proper gent
53 Georgebush : I was in AKL the other day, and Rob Fyfe (CEO of Air New Zealand) was sitting at the domestic terminal processing check-in's. They looked to be incre
54 Post contains images FreequentFlier : What a story! You handled this perfectly if I do say so myself - very diplomatic but still clearly getting your point across. Good for you!
55 Ken777 : I've lived in Australia for 8 years and have made about 60 business trips since then. Overall it's a joy to be in Australia as the people are open and
56 44k : Didn't you read the article? The working conditions are so bad that 5 employees have called in sick that day, I'm sure just not to deal with the publ
57 UK_Dispatcher : When I was at sixth form college I worked part time in a local convenience store. One very busy saturday afternoon I was the only one working the coun
58 AerorobNZ : You'd still be the pus-filled boil on the ass of humanity if you reacted the way described in the article. If they were going away from their desk it
59 Post contains images BoeingOnFinal : I admire the check-in staff as well as other aviation professions who deal with people every day. It is not easy in these times where most people thin
60 777ER : The man should have been kicked off the flight while the person was being seen to by paremedics. He would have learnt his lesson the very hard way
61 OzGlobal : Most of you have not read the article or don't care to understand the facts. This is union spin, designed to serve their own interests. The article cr
62 AJMIA : It does not matter if the passengers were from Australia or Mars. IF the passengers knew what the situation was and they booed the agents for assisti
63 Threepoint : We did. More than 50 posts ago:
64 Airfoilsguy : There are no absolutes, while I think spitting on Qantas staff to be reprehensible I don't agree with your above statement. I once spat on a convicte
65 LTBEWR : *1First of all, if someone is having a medical problem, shouldn't the airport's EMT or police be called by the check in staff to let them handle it? T
66 Post contains links Carnoc : Follow-up: Qantas decided to get more check-in staff based at Brisbane airport after the incident. Also, in another newspaper article, a Qantas custom
67 AA767LOVER : I give my highest commendation to those agents who helped the elderly woman. Their compassion was above the line of duty. Those that boo them really t
68 Post contains links and images VHVXB : Crowd's wrath for security, not flight attendants: witness http://news.ninemsn.com.au/article.aspx?id=323691 hmmm who to believe??
69 AA767LOVER : Nevertheless, it's the QF people that deserve the commendation. I don't mind saying that the security people are lazy bums. Sit there, do nothing. Sec
70 SKAirbus : Who gives a damn who should have responded to the incident... Seriously it could have been Gordon Brown for all I care... The fact is that the QANTAS
71 Dougloid : It's of some comfort to note that the Qantas folks were Johnny on the spot, so to speak. I'd trust my 85 year old mom with them. It's also worth notin
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