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Air Canada System "glitch" Causes Systemwide Delay  
User currently offlineAvroArrow From Canada, joined Sep 2001, 1045 posts, RR: 0
Posted (6 years 8 months 2 weeks 1 day 20 hours ago) and read 3517 times:

Just noticed this on the CBC, did a search and didn't it come up, so hopefully I'm not repeating old news.  Smile
http://www.cbc.ca/canada/story/2007/11/16/ac-flight-delays.html


Give me a mile of road and I can take you a mile. Give me a mile of runway and I can show you the world.
23 replies: All unread, jump to last
 
User currently offlineLegallykev From Canada, joined Jul 2005, 109 posts, RR: 0
Reply 1, posted (6 years 8 months 2 weeks 1 day 20 hours ago) and read 3500 times:

So that explains why I can't make my bookings at Aeroplan! Thanks for the link. Any idea on when it will be fixed?

User currently offlineAvroArrow From Canada, joined Sep 2001, 1045 posts, RR: 0
Reply 2, posted (6 years 8 months 2 weeks 1 day 20 hours ago) and read 3463 times:

I only know whats in the article, but hopefully someone in the know weighs in here at some point.
From the article:
"Air Canada spokesman Peter Fitzpatrick said the source of the technical problem had been identified and it was expected to be fixed shortly, but there was no estimate on how long it might take."

No spin there really, it sounds like they honestly don't know yet.



Give me a mile of road and I can take you a mile. Give me a mile of runway and I can show you the world.
User currently offlineKrisYYZ From Canada, joined Nov 2004, 1593 posts, RR: 0
Reply 3, posted (6 years 8 months 2 weeks 1 day 19 hours ago) and read 3436 times:

AC seems to have a lot of problems with their computer systems. Perhaps they should have invested in better software.

KrisYYZ


User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 4, posted (6 years 8 months 2 weeks 1 day 19 hours ago) and read 3430 times:



Quoting KrisYYZ (Reply 3):
AC seems to have a lot of problems with their computer systems. Perhaps they should have invested in better software.

They are - trouble is, it won't be ready for a few years, one hears. Of course they've gone for a provider that has not actually ever built a Res, Inventory or Check-in system before, so it should be interesting to see what results (hehe ! Kidding, I'm sure it will be fine - but it will take some time to implement).


User currently offlineWestJetYQQ From Canada, joined Jan 2007, 2987 posts, RR: 5
Reply 5, posted (6 years 8 months 2 weeks 1 day 18 hours ago) and read 3342 times:



Quoting KrisYYZ (Reply 3):
AC seems to have a lot of problems with their computer systems. Perhaps they should have invested in better software.

Yeah. Isn't this like the 2nd or 3rd time this year? The others were just with the Jazz systems I think.

Hope that new system comes soon. I also hope it works.  Wink



Will You Try to Change Things? Use the Power that you have, the Power of a Million new Ideas.
User currently offlineAC_B777 From Canada, joined Aug 2000, 809 posts, RR: 13
Reply 6, posted (6 years 8 months 2 weeks 1 day 18 hours ago) and read 3300 times:



Quoting KrisYYZ (Reply 3):
AC seems to have a lot of problems with their computer systems. Perhaps they should have invested in better software

I believe WS has had a few problems this year as well.



In life, some days you are the bug..... some days you are the windshield!
User currently offlineEasyfriday2000 From United States of America, joined Oct 2006, 23 posts, RR: 0
Reply 7, posted (6 years 8 months 2 weeks 1 day 18 hours ago) and read 3260 times:

I know that the system we currently use is pretty dated and old. And since it is an old mainframe system, a power outage in yul affects the whole computer system. We just cutover to a new weight and balance system which is part of the new system for ops. But it still has to talk to the old system so still some glitches. I know that air canada wants to have a 100% web based system both for customer service and ops by the end of 2008. Guess we will see if it happens on time.

User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 8, posted (6 years 8 months 2 weeks 1 day 13 hours ago) and read 3057 times:



Quoting Easyfriday2000 (Reply 7):
I know that air canada wants to have a 100% web based system both for customer service and ops by the end of 2008.

That's very optimistic considering the new provider only started building the new system last year. As for being "web-based" - naah. Browser based interfaces for sure, but it will be Open Systems architecture most likely based on client-servers. The industry is watching how this one pans out.


User currently offlineEasyfriday2000 From United States of America, joined Oct 2006, 23 posts, RR: 0
Reply 9, posted (6 years 8 months 2 weeks 1 day 9 hours ago) and read 2929 times:

That's very optimistic considering the new provider only started building the new system last year. As for being "web-based" - naah. Browser based interfaces for sure, but it will be Open Systems architecture most likely based on client-servers. The industry is watching how this one pans out.


I am by no means a IT guy. That is just what i have been told. Over the past 2 years we have gone to the web for everything from flightplans to weight and balance. Now what that is tied to i have no idea. I know that you can no check in with your cell phone which i thought was pretty cool  Smile


User currently offlineCaptaingomes From Canada, joined Feb 2001, 6413 posts, RR: 56
Reply 10, posted (6 years 8 months 2 weeks 23 hours ago) and read 2797 times:

I was delayed for an hour and a half on AC 857 from LHR-YYZ yesterday as a result of the computer failure, and my bags also didn't show up in YYZ. What's most interesting is that Air Canada mentioned that there was a computer failure at LHR, instead of saying that it was an internal company failure. I guess it's unfortunate to them that this hit the news, so we know what really happened.


"it's kind of like an Airbus, it's an engineering marvel, but there's no sense of passion" -- J. Clarkson re: Coxster
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 11, posted (6 years 8 months 2 weeks 23 hours ago) and read 2795 times:



Quoting Captaingomes (Reply 10):
What's most interesting is that Air Canada mentioned that there was a computer failure at LHR

If there was a failure at LHR, all the airlines in T3 would have been affected. If the CUTE set up was OK, the only other reason for computer problems would be problems with the airline/ground handler's own DCS system - and that's what it usually turns out to be.


User currently offlineAccargo From Canada, joined Sep 2004, 610 posts, RR: 8
Reply 12, posted (6 years 8 months 2 weeks 22 hours ago) and read 2783 times:



Quoting Captaingomes (Reply 10):
I was delayed for an hour and a half on AC 857 from LHR-YYZ yesterday as a result of the computer failure, and my bags also didn't show up in YYZ. What's most interesting is that Air Canada mentioned that there was a computer failure at LHR, instead of saying that it was an internal company failure. I guess it's unfortunate to them that this hit the news, so we know what really happened.

 Yeah sure

Or perhaps the AC folks at the counters in LHR, 5 hours ahead of AC HQ didn't realize or know it was system wide until later in the day.


User currently offlineDmanmtl From Canada, joined May 2006, 92 posts, RR: 0
Reply 13, posted (6 years 8 months 2 weeks 22 hours ago) and read 2768 times:

I was stuck in that mess coming home from LHR yesterday on the 1:30 flight to YUL. And what a mess it was. They had to check everyone in by hand, issue hand written boarding passes, record passport info manually.

The executive/elite line had about 400 people in it when I arrived at 11:30, they had just finished checking in the Calgary and (Edmonton?) flights and were doing the 1PM Toronto flight. I finally got through at 12:30...so I waited about an hour (could have been worse). The main problem was the economy line - it went all the way down to the end of the airport.

The after we got our boarding passes the ticket agent told us to go relax in the lounge for "a while" - we asked how long the flight would be delayed and she said an hour, probably two. So we went to the lounge and the guy there told us to go to the gate as the flight was boarding (it was 12:50 at this point) - so we did, got on the plane, then sat there for nearly 2 hours while they tried to figure out the passenger count - they were missing people.

My theory is that people took the ticket agents seriously and went shopping for an hour, missing the boarding time, there was a guy in the seat ahead of my that finally boarded at 2:50 - I think he was the last one. They closed the door at 3, we pushed back and finally took off at 3:30 - arriving in YUL at 5:20 - 1hr 20 mins late.

All in all not a disaster - I must admit the AC employees were very calm and nice through it all, the service on the flight was impeccable as usual (A330 in Exec First).

D In Mtl


User currently offlineCaptaingomes From Canada, joined Feb 2001, 6413 posts, RR: 56
Reply 14, posted (6 years 8 months 2 weeks 22 hours ago) and read 2763 times:



Quoting Dmanmtl (Reply 13):
All in all not a disaster - I must admit the AC employees were very calm and nice through it all, the service on the flight was impeccable as usual (A330 in Exec First).

I agree, the AC staff did their best, and despite the delay, the flight itself went quite well. I was in economy on the 77W and had three seats to myself, so overall I can't complain too much. This of course as long as my bags show up this weekend. I have one bag that's 29 KG full of paperwork and files which I desperately need back!



"it's kind of like an Airbus, it's an engineering marvel, but there's no sense of passion" -- J. Clarkson re: Coxster
User currently offlineYVRLTN From Canada, joined Oct 2006, 2444 posts, RR: 0
Reply 15, posted (6 years 8 months 2 weeks 15 hours ago) and read 2625 times:

Perhaps they bought the software from Embraer as part of the "E180" package...  duck 


Follow me on twitter for YVR movements @vernonYVR
User currently offlineDmanmtl From Canada, joined May 2006, 92 posts, RR: 0
Reply 16, posted (6 years 8 months 2 weeks 15 hours ago) and read 2598 times:



Quoting YVRLTN (Reply 15):
Perhaps they bought the software from Embraer as part of the "E180" package..

...or. the same company that makes the software for the new IFE on the 777s...


User currently offlineStylo777 From Germany, joined Feb 2006, 2952 posts, RR: 12
Reply 17, posted (6 years 8 months 2 weeks 14 hours ago) and read 2566 times:

almost the same problem happen occurred Thursday with Lufthansa. We also had some major troubles with our new check-in system. for 2hrs the system was dead! but they were very tricky and solved the problem very smart. they gave the agents back their old sign-in for the oldest LH check-in system (Unisys) which is directly linked to the host, so the older ones were able to go on with their work. only the newbies had a break for 2hrs as they could only work with 'Pictures' (actual cki system)

User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 18, posted (6 years 8 months 2 weeks 12 hours ago) and read 2495 times:



Quoting Stylo777 (Reply 17):
We also had some major troubles with our new check-in system. for 2hrs the system was dead!

Pictures is just a pretty front-end for the old Unisys USAS check-in system, I believe. It's all running on the same core, it's just easier to use (in theory). I'd heard there were problems with Pictures though - maybe it will be better in a few years when LH replace the Unisys DCS core with Altea DCS. With or without Pictures.

Just goes to show, if all else fails, revert to cryptic  Smile


User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 19, posted (6 years 8 months 1 week 6 days 1 hour ago) and read 2340 times:

Seems it was a problem with the new Res system after all - oops.

www.travelmole.com/stories/1124190.php?mpnlog=1&m_id=_rs~bms~_r


User currently offlineAvroArrow From Canada, joined Sep 2001, 1045 posts, RR: 0
Reply 20, posted (6 years 8 months 1 week 6 days ago) and read 2310 times:

Hmm seems like it doesn't play well with others just yet, all in good time I suppose. Nothing quite like combining two things that people love to hate in one event. (Technology and air travel).  Smile


Give me a mile of road and I can take you a mile. Give me a mile of runway and I can show you the world.
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 21, posted (6 years 8 months 1 week 5 days 22 hours ago) and read 2283 times:



Quoting AvroArrow (Reply 20):
Hmm seems like it doesn't play well with others just yet, all in good time I suppose.

So it would seem. Still, shouldn't this kind of problem have been ironed out in testing ? I know the timeframes are very aggressive for the project, but still - this kind of high-visibility problem doesn't look good for a pilot customer.


User currently offlineChrisA330 From Canada, joined Oct 1999, 630 posts, RR: 0
Reply 22, posted (6 years 8 months 1 week 5 days 22 hours ago) and read 2279 times:



Quoting JGPH1A (Reply 19):
Seems it was a problem with the new Res system after all - oops.

Perhaps you should read the article again.

"Peter Fitzpatrick, a spokesman for the airline, said the glitch was unrelated to its new Polaris reservation system that it is in the process of updated."


User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 23, posted (6 years 8 months 1 week 3 days 4 hours ago) and read 2113 times:



Quoting ChrisA330 (Reply 22):
"Peter Fitzpatrick, a spokesman for the airline, said the glitch was unrelated to its new Polaris reservation system that it is in the process of updated."

You're quite right, I misread that. I was talking to some ex-Air Canada IT people yesterday and they confirmed that Polaris was years away from implementation despite the original 18-month planned delivery timeline. The blip on Friday was in RESIII.


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