Coal From United States of America, joined Aug 2006, 2128 posts, RR: 10 Posted (7 years 1 month 3 days 3 hours ago) and read 8642 times:
Last weekend I flew LX Economy from SIN to BKK and back to SIN. I am a KrisFlyer PPS Club member (Star Alliance Gold equiv.) and I presented my card upon checking in in the First Class counter (used for Star Gold). My luggage was not given a priority tag and my friend, who was on the same flight as me, was not allowed as my companion into the lounge (Sats contract lounge). The irony of it all was that he was able to used the Business Class counter to check in as a Star Alliance Silver member.
On our return, my bag was tagged as priority, but my friend was again denied access to the lounge.
I've had people accompany me into the lounge on previous occasions (presenting my KrisFlyer card on other Star Alliance carriers) without any trouble. Why does LX not honor this?
Laxintl From United States of America, joined May 2000, 26146 posts, RR: 50
Reply 1, posted (7 years 1 month 3 days 3 hours ago) and read 8620 times:
I'm not certain if this is related, however Singapore has pulled Silver Kris Lounge access to many Star partners including at Changi. So could very well be that other Star partners in-turn refuse to honor some privileges to SQ flyers?
From the desert to the sea, to all of Southern California
Davescj From United States of America, joined Jun 2007, 2307 posts, RR: 0
Reply 5, posted (7 years 1 month 3 days 2 hours ago) and read 8481 times:
Didn't realize baggage was in diff container by class..........At least at FCO (and for that matter ELP, MKE, and a few more) I have been tagged priority 26 ways from Tuesday, but has never seemed to make much difference.
The quick transfer does make a great deal of sense.
OA260 From Ireland, joined Nov 2006, 27308 posts, RR: 60
Reply 7, posted (7 years 1 month 3 days 2 hours ago) and read 8377 times:
The Priority tags are hit and miss anyway !!! 50% my bag comes off first 50% last !!! Always flying in J class.
My understanding is that if a lounge has the Star Gold logo on it then you have access for you and One companion as long as the companion has the same or another Star boarding card.
Maybe email Swiss for their view and explanation for your mates refusal. Sometimes you find that new staff dont know all the rules and it may have been wise to call for a supervisor if you believe you 100% had the right to have your mate in.
DLPMMM From United States of America, joined Apr 2005, 3602 posts, RR: 10
Reply 8, posted (7 years 1 month 3 days 2 hours ago) and read 8359 times:
Your problem may be that it was a Sats contract lounge. The *G lounge access reciprocity is, to my knowledge, for * Alliance OPERATED lounges, not contract lounges. The same is true in the other alliances.
Strictly speaking, I do not think you were necessarily eligible for lounge access given it was a contract lounge.
You probably should have gone to the SQ or TG lounges at SIN and BKK where your *G card would have given you and your guest lounge access.
From the *A website:
"In Singapore we offer access to the Singapore Airlines Premium Lounge instead of the Silver Kris Lounge (Raffles Class)."
It is sometimes quite difficult to figure out which of the lounges in an airport you are eligible to enter under the *G programs. I am *G and ST Elite Plus, and so I get confused twice as often.
SwissA330 From Switzerland, joined Mar 2002, 613 posts, RR: 15
Reply 10, posted (7 years 1 month 3 days 1 hour ago) and read 8318 times:
Quoting Davescj (Reply 3): If you fly in Eco your baggage will be loaded in the Eco-Container
The Priority tag has no influence, only the 'real' baggage tag, it contains info about your destination, class and whether your are transfer etc.
I.E. Even if you check in at the 1st class counter, but with Eco ticket, your bag is going to the ECO container, or vice versa, if you check in 1st at ECO, you might still expect your luggage to arrive earlier.
With this said, there are of course exceptions, certain airports don't load the baggage according to the 'electronic' bar code, but manually, so there they might really sort them by 'special' tags etc.
It all depends on the airport you check in. And of course, if you fly on an RJ or similiar, there are no containers anyway...
Yes a 1 piece laminated sheet with all the cards on and rules !!! I have been told that I couldn't access the BMI lounge in DUB before with a BMI Gold card when flying LO in J class , a quick phone call to customer services on my mobile in front of the desk agent solved the issue .
JRadier From Netherlands, joined Sep 2004, 4722 posts, RR: 50
Reply 13, posted (7 years 1 month 3 days 1 hour ago) and read 8231 times:
Quoting SwissA330 (Reply 10): if you check in 1st at ECO, you might still expect your luggage to arrive earlier.
More often than not, it's the other way around. If you check in first, your container will be first on the plane (and your bag on the bottom/back of it). That container will come off LAST at the destination, and with your bag at the bottom, you are likely to find your bag last on the belt.
For once you have tasted flight you will walk the earth with your eyes turned skywards, for there you have been and ther
Coal From United States of America, joined Aug 2006, 2128 posts, RR: 10
Reply 15, posted (7 years 1 month 2 days 19 hours ago) and read 7809 times:
Quoting OHLHD (Reply 2): The priority tag is rather useless if you fly in another class. If you fly in Eco your baggage will be loaded in the Eco-Container, unless somebody has enough time to sort them carefully.
Mmm... that's pretty hard to believe as with SQ it usually comes out first. It came out within the first ten bags, ahead of a few First and Business class on LX.
Quoting Davescj (Reply 3): I didn't know there was a different container.
Yes, I'm also calling BS on that one.
Quoting AntonovA330 (Reply 14): I'd also write an e-mail. Hope you had good flight despite this...
I will. And even though I'm very biased as I mostly fly SQ, I did have a good flight
Ryanair!!! From Australia, joined Mar 2002, 4757 posts, RR: 25
Reply 17, posted (7 years 1 month 2 days 10 hours ago) and read 7494 times:
Looks like you had one heck of a trip from "swaying aerobridges" to lounge access mishaps. Sometimes procedures like these can differ because of the varying degrees of product knowledge. This can happen because there are just so many airlines affiliated to an alliance, knowing what to do when can be quite a challenge.
Ask to speak to the station manager next time. That normally helps to clear the air... But admittedly, they are also human and are as "blur" as their workers sometimes.
Welcome to my starry one world alliance, a team in the sky!
Transpac787 From United States of America, joined Jul 2007, 3217 posts, RR: 16
Reply 18, posted (7 years 1 month 2 days 10 hours ago) and read 7461 times:
Quoting OHLHD (Reply 2): If you fly in Eco your baggage will be loaded in the Eco-Container
I cannot speak in an educated manner about LX or SQ, but I can tell you for certain that there is no such thing as an "Eco-Container" at UA. Obviously, bag handling with different Star Alliance carriers may vary considerably, but bags at UA are sorted into containers 5x different ways. If you look at your checked bag label at UA, next to each city code you will see a number....1, 2, 3, 4. That number indicates the different sorting/staging areas the bag is to be brought to if it is being transferred. The 5th part of the sort are the "city bags".
Quoting OHLHD (Reply 4): What do you mean? Usually there is a First, Business, Economy, Transfer, Quicktransfer container
Again, I cannot speak as to how it's done at other airlines, but at UA that isn't even close to how it's actually done. Having a priority tag does not entitle a bag to its own "private" container. Do you think the pax would give a damn if their bag was loaded into the "economy container" when they were sitting in First or Business??? I suppose that could be the next amenity for air travel though....higher classes of travel for your luggage!! Back to the point though, it would make no logistical sense whatsoever to sort bags by travel class in the cans.
Again, all bags are sorted very simply.....transfer, or city. The only time the priority bag tag will ever make a difference is when the bags are thrown on the belt at bag claim....we put the priority bag tags up first, then everything else after that.
Quoting OHLHD (Reply 6): Yes it does. You load this container at the door so it is offloaded first and can be sent to the transfer area immediately.
This is not true. All bags inbound to the US have to go through customs, even if you are just transiting the US. There is no such thing as "quicktransfer" because all the bags have to go through customs and CTX screening anyway.
Aswissinmad From Spain, joined Sep 2005, 148 posts, RR: 1
Reply 19, posted (7 years 1 month 2 days 8 hours ago) and read 7358 times:
Actually your guest was not eligible to enter the lounge LX uses at SIN as it is not a Star Alliance lounge, but a contracted one (SATS Lounge). However, they should have directed you to SQ's Silver Kris Lounge (or you should have gone there directly). I know it is confusing sometimes but in this case all the info is on the LX and Star alliance websites.
Reading your header line, accusing LX of not honoring your status I can only guess that you might not have been so nice with their contracted agents at checkin, who in turn probably didn't want to go too deep into an explanation with you about the rules. I have worked at checkin (thanks God not for too long) and I know how some top tiers think they are owned everything and just won't take no for an answer and would become a bit abusive. Not accusing you of anything, but a polite "may I speak to your supervisor please" should have done the trick.
Better to get the facts before making an airline or someone look bad.
ManchesterMAN From United Kingdom, joined Sep 2003, 1234 posts, RR: 1
Reply 20, posted (7 years 1 month 2 days 7 hours ago) and read 7226 times:
Quoting DLPMMM (Reply 8): Your problem may be that it was a Sats contract lounge. The *G lounge access reciprocity is, to my knowledge, for * Alliance OPERATED lounges, not contract lounges. The same is true in the other alliances.
AT SIN the SATS lounge is a *G lounge. This is the lounge you go to if flying SQ in Y. I believe you only get in to the SQ biz and 1st lounges if you are flying those classes with SQ. I used this lounge last year flying SQ Y and was able to bring a non-status guest in no probs at all.
I wouldn't say the problems the OP encountered were much to do with LX but with the lounge staff. Apart from the priority tag issue but at the end of the day do these really get your luggage to you any quicker? Certainly not in my experience.
Coal From United States of America, joined Aug 2006, 2128 posts, RR: 10
Reply 23, posted (7 years 1 month 2 days 7 hours ago) and read 7004 times:
Quoting Aswissinmad (Reply 19): Actually your guest was not eligible to enter the lounge LX uses at SIN as it is not a Star Alliance lounge, but a contracted one (SATS Lounge). However, they should have directed you to SQ's Silver Kris Lounge (or you should have gone there directly). I know it is confusing sometimes but in this case all the info is on the LX and Star alliance websites.
Yes, but the Silver Kri lounge is in T2, not T1. I know it is all connected, but still quite a walk!
No. The Business Class side of the Silver Kris lounge is open to SQ econ pax who are Elite Gold and above (or is it PPS Club and above?). Not sure if it is open to other Star Alliance Gold members travelling on SQ in econ.
SQA350 From Thailand, joined Apr 2007, 180 posts, RR: 0
Reply 24, posted (7 years 1 month 2 days 5 hours ago) and read 6450 times:
Quoting Coal (Reply 23): No. The Business Class side of the Silver Kris lounge is open to SQ econ pax who are Elite Gold and above (or is it PPS Club and above?). Not sure if it is open to other Star Alliance Gold members travelling on SQ in econ.
It's open to Elite Gold and above. About the others I am not sure.
Quoting SwissA330 (Reply 10): The Priority tag has no influence, only the 'real' baggage tag, it contains info about your destination, class and whether your are transfer etc.
?? So what is the priority tag for? When I as a Kris Flyer Elite Gold travel in Eco, my luggage with priority tag is always amongst the first to appear on the belt.
"No more window seats in business class, sir!" "Any in economy? Yes? Then downgrade me!"
: I worked for Swiss some years back and they sort their bags inbound to ZRH. They have a F,J and Y-Class container ( or more if necessary). There was
: from http://www.staralliance.com/en/travellers/benefits/lounges.html "We regret that due to space restrictions, Star Alliance Gold members may not acc
: As OHLHD said, it is more an intra-Europe thing. For example, if I fly FCO -- LHR -- ORD (or ORD LHR FCO), and have say 55 min to change in LHR (yeah