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SWISS: Not Honoring Star Alliance Gold Privileges  
User currently offlineCoal From United States of America, joined Aug 2006, 2072 posts, RR: 9
Posted (6 years 11 months 1 week 2 days 15 hours ago) and read 8518 times:

Last weekend I flew LX Economy from SIN to BKK and back to SIN. I am a KrisFlyer PPS Club member (Star Alliance Gold equiv.) and I presented my card upon checking in in the First Class counter (used for Star Gold). My luggage was not given a priority tag and my friend, who was on the same flight as me, was not allowed as my companion into the lounge (Sats contract lounge). The irony of it all was that he was able to used the Business Class counter to check in as a Star Alliance Silver member.

On our return, my bag was tagged as priority, but my friend was again denied access to the lounge.

I've had people accompany me into the lounge on previous occasions (presenting my KrisFlyer card on other Star Alliance carriers) without any trouble. Why does LX not honor this?

Cheers
Coal


Nxt Flts: VA SYD-LAX | VX LAX-FLL | B6 FLL-BOG-FLL | VX FLL-LAX | VA LAX-SYD | VA SYD-PER-SYD
56 replies: All unread, showing first 25:
 
User currently offlineLaxintl From United States of America, joined May 2000, 25745 posts, RR: 50
Reply 1, posted (6 years 11 months 1 week 2 days 15 hours ago) and read 8496 times:

I'm not certain if this is related, however Singapore has pulled Silver Kris Lounge access to many Star partners including at Changi. So could very well be that other Star partners in-turn refuse to honor some privileges to SQ flyers?


From the desert to the sea, to all of Southern California
User currently offlineOHLHD From Finland, joined Dec 2004, 3962 posts, RR: 25
Reply 2, posted (6 years 11 months 1 week 2 days 14 hours ago) and read 8416 times:



Quoting Coal (Thread starter):
My luggage was not given a priority tag

The priority tag is rather useless if you fly in another class. If you fly in Eco your baggage will be loaded in the Eco-Container, unless somebody has enough time to sort them carefully.

Quoting Coal (Thread starter):
who was on the same flight as me, was not allowed as my companion into the lounge (Sats contract lounge).

You should have asked for the lounge procedures.......  Smile


User currently offlineDavescj From United States of America, joined Jun 2007, 2307 posts, RR: 0
Reply 3, posted (6 years 11 months 1 week 2 days 14 hours ago) and read 8380 times:



Quoting OHLHD (Reply 2):
If you fly in Eco your baggage will be loaded in the Eco-Container

I didn't know there was a different container.

As to LX, I'm surprised. Didn't the door have *Gold on it? If it didn't, that is the only reason I can think of for a refusal.

Dave



Can I have a mojito on this flight?
User currently offlineOHLHD From Finland, joined Dec 2004, 3962 posts, RR: 25
Reply 4, posted (6 years 11 months 1 week 2 days 14 hours ago) and read 8373 times:



Quoting Davescj (Reply 3):
I didn't know there was a different container.

What do you mean? Usually there is a First, Business, Economy, Transfer, Quicktransfer container ( or containers)


User currently offlineDavescj From United States of America, joined Jun 2007, 2307 posts, RR: 0
Reply 5, posted (6 years 11 months 1 week 2 days 14 hours ago) and read 8357 times:

Didn't realize baggage was in diff container by class..........At least at FCO (and for that matter ELP, MKE, and a few more) I have been tagged priority 26 ways from Tuesday, but has never seemed to make much difference.

The quick transfer does make a great deal of sense.

Dave



Can I have a mojito on this flight?
User currently offlineOHLHD From Finland, joined Dec 2004, 3962 posts, RR: 25
Reply 6, posted (6 years 11 months 1 week 2 days 14 hours ago) and read 8274 times:



Quoting Davescj (Reply 5):
The quick transfer does make a great deal of sense.

Yes it does. You load this container at the door so it is offloaded first and can be sent to the transfer area immediately.


User currently offlineOA260 From Ireland, joined Nov 2006, 27114 posts, RR: 60
Reply 7, posted (6 years 11 months 1 week 2 days 14 hours ago) and read 8253 times:

The Priority tags are hit and miss anyway !!! 50% my bag comes off first 50% last !!! Always flying in J class.
My understanding is that if a lounge has the Star Gold logo on it then you have access for you and One companion as long as the companion has the same or another Star boarding card.

Maybe email Swiss for their view and explanation for your mates refusal. Sometimes you find that new staff dont know all the rules and it may have been wise to call for a supervisor if you believe you 100% had the right to have your mate in.


User currently offlineDLPMMM From United States of America, joined Apr 2005, 3594 posts, RR: 10
Reply 8, posted (6 years 11 months 1 week 2 days 14 hours ago) and read 8235 times:

Your problem may be that it was a Sats contract lounge. The *G lounge access reciprocity is, to my knowledge, for * Alliance OPERATED lounges, not contract lounges. The same is true in the other alliances.

Strictly speaking, I do not think you were necessarily eligible for lounge access given it was a contract lounge.

You probably should have gone to the SQ or TG lounges at SIN and BKK where your *G card would have given you and your guest lounge access.

From the *A website:

"In Singapore we offer access to the Singapore Airlines Premium Lounge instead of the Silver Kris Lounge (Raffles Class)."

It is sometimes quite difficult to figure out which of the lounges in an airport you are eligible to enter under the *G programs. I am *G and ST Elite Plus, and so I get confused twice as often.  Wink

Cheers


User currently offlineDavescj From United States of America, joined Jun 2007, 2307 posts, RR: 0
Reply 9, posted (6 years 11 months 1 week 2 days 14 hours ago) and read 8219 times:

I know that BA 3rd party lounges and occasionally 3rd party operated dont' let guests in. When I've been in a BA lounge, I've never had problems bring in a guest.

What is ST Elite Plus?

Dave



Can I have a mojito on this flight?
User currently offlineSwissA330 From Switzerland, joined Mar 2002, 613 posts, RR: 15
Reply 10, posted (6 years 11 months 1 week 2 days 14 hours ago) and read 8194 times:



Quoting Davescj (Reply 3):
If you fly in Eco your baggage will be loaded in the Eco-Container

The Priority tag has no influence, only the 'real' baggage tag, it contains info about your destination, class and whether your are transfer etc.
I.E. Even if you check in at the 1st class counter, but with Eco ticket, your bag is going to the ECO container, or vice versa, if you check in 1st at ECO, you might still expect your luggage to arrive earlier.

With this said, there are of course exceptions, certain airports don't load the baggage according to the 'electronic' bar code, but manually, so there they might really sort them by 'special' tags etc.
It all depends on the airport you check in. And of course, if you fly on an RJ or similiar, there are no containers anyway...



swissair/+/ we care
User currently offlineAbrelosojos From Venezuela, joined May 2005, 5124 posts, RR: 55
Reply 11, posted (6 years 11 months 1 week 2 days 13 hours ago) and read 8148 times:



Quoting Davescj (Reply 9):
What is ST Elite Plus?

= Skyteam Elite Plus which is usually the top tier only for most Skytream airlines. It provides lounge access.

I would email LX and in the future insist on speaking with a supervisor and ask them to see the rule book - they usually have one with pictures of all the cards.

Cheers,
A.



Live, and let live.
User currently offlineOA260 From Ireland, joined Nov 2006, 27114 posts, RR: 60
Reply 12, posted (6 years 11 months 1 week 2 days 13 hours ago) and read 8123 times:



Quoting Abrelosojos (Reply 11):
they usually have one with pictures of all the cards.

Yes a 1 piece laminated sheet with all the cards on and rules !!! I have been told that I couldn't access the BMI lounge in DUB before with a BMI Gold card when flying LO in J class , a quick phone call to customer services on my mobile in front of the desk agent solved the issue .


User currently offlineJRadier From Netherlands, joined Sep 2004, 4703 posts, RR: 50
Reply 13, posted (6 years 11 months 1 week 2 days 13 hours ago) and read 8107 times:



Quoting SwissA330 (Reply 10):
if you check in 1st at ECO, you might still expect your luggage to arrive earlier.

More often than not, it's the other way around. If you check in first, your container will be first on the plane (and your bag on the bottom/back of it). That container will come off LAST at the destination, and with your bag at the bottom, you are likely to find your bag last on the belt.



For once you have tasted flight you will walk the earth with your eyes turned skywards, for there you have been and ther
User currently offlineAntonovA330 From Switzerland, joined Jul 2007, 349 posts, RR: 0
Reply 14, posted (6 years 11 months 1 week 2 days 12 hours ago) and read 7985 times:

Coal,

I'd also write an e-mail. Hope you had good flight despite this...



Good day to you sir! Please turn left, your seat is in the first row.
User currently offlineCoal From United States of America, joined Aug 2006, 2072 posts, RR: 9
Reply 15, posted (6 years 11 months 1 week 2 days 7 hours ago) and read 7685 times:



Quoting OHLHD (Reply 2):
The priority tag is rather useless if you fly in another class. If you fly in Eco your baggage will be loaded in the Eco-Container, unless somebody has enough time to sort them carefully.

Mmm... that's pretty hard to believe as with SQ it usually comes out first. It came out within the first ten bags, ahead of a few First and Business class on LX.

Quoting Davescj (Reply 3):
I didn't know there was a different container.

Yes, I'm also calling BS on that one.

Quoting AntonovA330 (Reply 14):
I'd also write an e-mail. Hope you had good flight despite this...

I will. And even though I'm very biased as I mostly fly SQ, I did have a good flight  Smile

Cheers
Coal



Nxt Flts: VA SYD-LAX | VX LAX-FLL | B6 FLL-BOG-FLL | VX FLL-LAX | VA LAX-SYD | VA SYD-PER-SYD
User currently offlineOHLHD From Finland, joined Dec 2004, 3962 posts, RR: 25
Reply 16, posted (6 years 11 months 1 week 2 days ago) and read 7483 times:



Quoting Coal (Reply 15):
Mmm... that's pretty hard to believe as with SQ it usually comes out first. It came out within the first ten bags, ahead of a few First and Business class on LX.

Maybe they sort them different with SQ or they have other loading priorities but usually it is without regard whether you are Gold or Silver....but good for you  bigthumbsup 


User currently offlineRyanair!!! From Australia, joined Mar 2002, 4756 posts, RR: 25
Reply 17, posted (6 years 11 months 1 week 1 day 22 hours ago) and read 7370 times:

Looks like you had one heck of a trip from "swaying aerobridges" to lounge access mishaps. Sometimes procedures like these can differ because of the varying degrees of product knowledge. This can happen because there are just so many airlines affiliated to an alliance, knowing what to do when can be quite a challenge.

Ask to speak to the station manager next time. That normally helps to clear the air... But admittedly, they are also human and are as "blur" as their workers sometimes.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineTranspac787 From United States of America, joined Jul 2007, 3214 posts, RR: 13
Reply 18, posted (6 years 11 months 1 week 1 day 22 hours ago) and read 7337 times:



Quoting OHLHD (Reply 2):
If you fly in Eco your baggage will be loaded in the Eco-Container

I cannot speak in an educated manner about LX or SQ, but I can tell you for certain that there is no such thing as an "Eco-Container" at UA. Obviously, bag handling with different Star Alliance carriers may vary considerably, but bags at UA are sorted into containers 5x different ways. If you look at your checked bag label at UA, next to each city code you will see a number....1, 2, 3, 4. That number indicates the different sorting/staging areas the bag is to be brought to if it is being transferred. The 5th part of the sort are the "city bags".

Quoting OHLHD (Reply 4):
What do you mean? Usually there is a First, Business, Economy, Transfer, Quicktransfer container

Again, I cannot speak as to how it's done at other airlines, but at UA that isn't even close to how it's actually done. Having a priority tag does not entitle a bag to its own "private" container. Do you think the pax would give a damn if their bag was loaded into the "economy container" when they were sitting in First or Business??? I suppose that could be the next amenity for air travel though....higher classes of travel for your luggage!! Back to the point though, it would make no logistical sense whatsoever to sort bags by travel class in the cans.

Again, all bags are sorted very simply.....transfer, or city. The only time the priority bag tag will ever make a difference is when the bags are thrown on the belt at bag claim....we put the priority bag tags up first, then everything else after that.

Quoting OHLHD (Reply 6):
Yes it does. You load this container at the door so it is offloaded first and can be sent to the transfer area immediately.

This is not true. All bags inbound to the US have to go through customs, even if you are just transiting the US. There is no such thing as "quicktransfer" because all the bags have to go through customs and CTX screening anyway.


User currently offlineAswissinmad From Spain, joined Sep 2005, 148 posts, RR: 1
Reply 19, posted (6 years 11 months 1 week 1 day 20 hours ago) and read 7234 times:

Actually your guest was not eligible to enter the lounge LX uses at SIN as it is not a Star Alliance lounge, but a contracted one (SATS Lounge). However, they should have directed you to SQ's Silver Kris Lounge (or you should have gone there directly). I know it is confusing sometimes but in this case all the info is on the LX and Star alliance websites.

Reading your header line, accusing LX of not honoring your status I can only guess that you might not have been so nice with their contracted agents at checkin, who in turn probably didn't want to go too deep into an explanation with you about the rules. I have worked at checkin (thanks God not for too long) and I know how some top tiers think they are owned everything and just won't take no for an answer and would become a bit abusive. Not accusing you of anything, but a polite "may I speak to your supervisor please" should have done the trick.

Better to get the facts before making an airline or someone look bad.


User currently offlineManchesterMAN From United Kingdom, joined Sep 2003, 1233 posts, RR: 1
Reply 20, posted (6 years 11 months 1 week 1 day 19 hours ago) and read 7102 times:



Quoting DLPMMM (Reply 8):
Your problem may be that it was a Sats contract lounge. The *G lounge access reciprocity is, to my knowledge, for * Alliance OPERATED lounges, not contract lounges. The same is true in the other alliances.

AT SIN the SATS lounge is a *G lounge. This is the lounge you go to if flying SQ in Y. I believe you only get in to the SQ biz and 1st lounges if you are flying those classes with SQ. I used this lounge last year flying SQ Y and was able to bring a non-status guest in no probs at all.

I wouldn't say the problems the OP encountered were much to do with LX but with the lounge staff. Apart from the priority tag issue but at the end of the day do these really get your luggage to you any quicker? Certainly not in my experience.



Flown: A300,A319,A320,A321,A330,A340.A380,717,727,737,747,757,767,777,DC9,DC10,MD11,MD80,F100,F50,ERJ,E190,CRJ,BAe146,Da
User currently offlineSRMD11 From Switzerland, joined Jan 2007, 58 posts, RR: 0
Reply 21, posted (6 years 11 months 1 week 1 day 19 hours ago) and read 7005 times:

Dear Coal: Once upon a time... there was an Airline... But today... SWISS is SWISS... and not SWISSAIR  crying 

User currently offlineCol From Malaysia, joined Nov 2003, 2122 posts, RR: 22
Reply 22, posted (6 years 11 months 1 week 1 day 19 hours ago) and read 6922 times:

I too took the same routings last week on Swiss SIN-BKK-SIN. Had no problems what so ever with access, tags, lounges and boarding as *G. I was traveling alone, so not sure on the partner access.

One thing I did forget was how quiet the 340 is. Having done many 772/77w flights recently, this was a nice bonus.


User currently offlineCoal From United States of America, joined Aug 2006, 2072 posts, RR: 9
Reply 23, posted (6 years 11 months 1 week 1 day 19 hours ago) and read 6880 times:



Quoting Aswissinmad (Reply 19):
Actually your guest was not eligible to enter the lounge LX uses at SIN as it is not a Star Alliance lounge, but a contracted one (SATS Lounge). However, they should have directed you to SQ's Silver Kris Lounge (or you should have gone there directly). I know it is confusing sometimes but in this case all the info is on the LX and Star alliance websites.

Yes, but the Silver Kri lounge is in T2, not T1. I know it is all connected, but still quite a walk!

Quoting ManchesterMAN (Reply 20):
SQ biz and 1st lounges if you are flying those classes with SQ.

No. The Business Class side of the Silver Kris lounge is open to SQ econ pax who are Elite Gold and above (or is it PPS Club and above?). Not sure if it is open to other Star Alliance Gold members travelling on SQ in econ.

Cheers
Coal



Nxt Flts: VA SYD-LAX | VX LAX-FLL | B6 FLL-BOG-FLL | VX FLL-LAX | VA LAX-SYD | VA SYD-PER-SYD
User currently offlineSQA350 From Thailand, joined Apr 2007, 180 posts, RR: 0
Reply 24, posted (6 years 11 months 1 week 1 day 17 hours ago) and read 6326 times:



Quoting Coal (Reply 23):
No. The Business Class side of the Silver Kris lounge is open to SQ econ pax who are Elite Gold and above (or is it PPS Club and above?). Not sure if it is open to other Star Alliance Gold members travelling on SQ in econ.

It's open to Elite Gold and above. About the others I am not sure.

Quoting SwissA330 (Reply 10):
The Priority tag has no influence, only the 'real' baggage tag, it contains info about your destination, class and whether your are transfer etc.

?? So what is the priority tag for? When I as a Kris Flyer Elite Gold travel in Eco, my luggage with priority tag is always amongst the first to appear on the belt.



"No more window seats in business class, sir!" "Any in economy? Yes? Then downgrade me!"
25 Post contains images OHLHD : I worked for Swiss some years back and they sort their bags inbound to ZRH. They have a F,J and Y-Class container ( or more if necessary). There was
26 Post contains links Zeke : from http://www.staralliance.com/en/travellers/benefits/lounges.html "We regret that due to space restrictions, Star Alliance Gold members may not acc
27 Davescj : As OHLHD said, it is more an intra-Europe thing. For example, if I fly FCO -- LHR -- ORD (or ORD LHR FCO), and have say 55 min to change in LHR (yeah
28 Post contains images OHLHD : I have it on LX,AY,OS,QR and EK.
29 Afay1 : Swiss is a known troublemaker in this regard, I was told last year that the Star Gold sign literally means that LX is a member of Star Alliance and th
30 Jfidler : Things get murky when entering a contracted lounge with a guest. I had the same problem 2 days ago, traveling TLL-FRA on LH as an SK Star Alliance Gol
31 Twixer85 : Three cabin first is used exclusively for First class passengers only. The Business lounge is used for Gold or Silver members. My understanding is tha
32 OA260 : That really is something that needs to be addressed by Star. Its not good enough . You should be able to take a guest in to any lounge that Star Gold
33 SQ_EK_freak : I would say that depends on the airline, and the airport. With Star, my experiences have been great on UA PS and International Bussiness, my bags wer
34 Jfidler : I fully agree. For example, I'm flying on LH out of MNL very soon. The lounge there is run by NW if I'm not mistaken. So I'm not sure if I'm allowed,
35 Post contains links SandroZRH : No they're not. They clearly have their rules, like most *A members have (ie. SQ at SIN). If you had read their rules before your travel, you would h
36 Davescj : This lounge drama isn't only with *A. OW has some odd policy exclusions as well. Admirals Club (which is the AA pay club) is also the biz lounge inter
37 N1120A : That is what US at LGW claimed when they almost didn't put a priority tag on my bags. They put them on and my bags were off first both at CLT customs
38 Davescj : I didn't realize that. What does UA do for international biz? seperate lounge? Dave
39 N1120A : International Business and First have full Red Carpet Club access. Further, United operates United First International Lounges at all the hubs plus J
40 DLPMMM : Why? It is not an Airline lounge, it is a contract (Sats in this case) lounge that a particular airline pays on a per person entering basis. Often it
41 N1120A : In the case of many contract lounges, the airline may well pay a set price per month/year for the service. In that case, the contract lounge is funct
42 Coal : You're not the only one! I flew TG from BKK to CNX in Business (on a 744 - very nice for a short flight) and my bag came out last. Had to wait quite
43 N1120A : I believe that one can use a Star Gold lounge when traveling in Y as long as it is international, so Mexico and Canada apply too.
44 Afay1 : Then why did they have Star Alliance signs outside of the particular lounge still!? I actually couldn't get access to the LX F arrivals lounge, they
45 SandroZRH : Because the LX F departure lounge is INSIDE the LX Star Gold departure lounge. You obviously weren't in the F dep. lounge but merely in the Star Gold
46 Afay1 : I know it is inside, I was there, they have showers, a restaurant area, etc. I had to press a button for a door to open and someone came and checked m
47 SandroZRH : You can get into the arrivals lounge if you're a Star Gold member (I believe) or travel in SWISS C or F class. And stop blaming LX for all for chriss
48 NYC2theworld : Does UA then have any other lounges in the USA besides the RCC? Because I've been in a UA lounge as a guest traveling Domestic. I was flying PHX-ORD-
49 Post contains links SandroZRH : Correction here, i looked up the relecant information: http://www.swiss.com/web/EN/services...ort/Pages/lounges_switzerland.aspx So I believe you wer
50 Davescj : While I agree, they can pay the fee, if there is a STAR GOLD sign, wouldn't that be confusing? I would think that the Star Gold sign indicates it is
51 Afay1 : Actually they wouldn't let me pay the fee as they said it really was for full F LX pax or Gold HON Circle members. Irrespective of whether that is stu
52 Post contains images SandroZRH : Oh look, very mature. This discussion's over, You're one of those who thinks that a Gold FF card or an F class ticket makes you special I smell BS.
53 Davescj : I think you can get into US Club w/ RCC. However, US Club offer a cheaper option where you DO NOT get RCC (only th US Club). On the United Website, i
54 Afay1 : They do make me special, that is the point of paying for them, duh...Swiss sells them on purpose to make you feel that way.
55 Shane : UA's Red Carpet Club is a joke. Cheap chain motel decor, dried-out celery and carrot sticks, crap coffee, nowhere to sit, attitude at the check-in de
56 Twixer85 : It depends on whether you are traveling internationally or domestically. You do get "Alliance Club" access with RCC. The economy class Gold member mu
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