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WN Grinds It Out For Christmas  
User currently offlineSCUMBAG From , joined Dec 1969, posts, RR:
Posted (6 years 9 months 3 weeks 6 days 23 hours ago) and read 4806 times:

I spent the pre and post Christmas days flying on WN for business trips at all hours of the day and night. Never seen so many exhausted pilots in my life... some even grabbing a flash nap while the rest of the crew turned the planes around. You have to give it to Southwest all all the other carriers for the incredible workload this season, Hats off to you all for another safe and secure holiday crush.

16 replies: All unread, jump to last
 
User currently offlineSpartanmjf From United States of America, joined Nov 2005, 506 posts, RR: 0
Reply 1, posted (6 years 9 months 3 weeks 6 days 21 hours ago) and read 4714 times:

I didn't see exhausted crews but I spent the 27th and 28th on multiple WN flights - ontime, full, and staffed by pleasant crews [from the counter to the flight deck and cabin].

Looking around terminals, I didn't see the same smiles at some of the other carriers [UA in particuilar].

Great job, Southwest!



"Nuts to the man in 21D!"
User currently offlineDesertAir From Mexico, joined Jan 2006, 1465 posts, RR: 0
Reply 2, posted (6 years 9 months 3 weeks 6 days 16 hours ago) and read 4434 times:

I flew back to Tucson from Sacramento, yesterday, December 28th. My flight to SAN was delayed so they put all Tucson passengers on an earlier flight. This type of foresight is what keeps me loyal to WN.

User currently offlineSuper80DFW From United States of America, joined Oct 2007, 1696 posts, RR: 11
Reply 3, posted (6 years 9 months 3 weeks 6 days 15 hours ago) and read 4402 times:

I flew on the 20th and 25th (See my TR's!) and all of the crew's on all of my flights were very alert and awake. All had pleasant smiles on there faces. Maybe they just weren't showing the sleepiness.


"Things change, friends leave, life doesn't stop for anybody." -- EAT'EM UP EAT'EM UP KSU!!
User currently offlineSilentbob From United States of America, joined Aug 2006, 2122 posts, RR: 1
Reply 4, posted (6 years 9 months 3 weeks 6 days 15 hours ago) and read 4326 times:



Quoting SCUMBAG (Thread starter):
Never seen so many exhausted pilots in my life... some even grabbing a flash nap while the rest of the crew turned the planes around. You have to give it to Southwest all all the other carriers for the incredible workload this season, Hats off to you all for another safe and secure holiday crush.

Exhausted pilots are not safe and the last thing we should be doing is applauding them for working while in that condition.


User currently offlineOPNLguy From , joined Dec 1969, posts, RR:
Reply 5, posted (6 years 9 months 3 weeks 6 days 14 hours ago) and read 4266 times:



Quoting Silentbob (Reply 4):
Exhausted pilots are not safe and the last thing we should be doing is applauding them for working while in that condition.

This, of course, presumes that the subjective observations of the OP were even accurate to begin with...  Yeah sure


User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 6, posted (6 years 9 months 3 weeks 6 days 13 hours ago) and read 4143 times:



Quoting DesertAir (Reply 2):
My flight to SAN was delayed so they put all Tucson passengers on an earlier flight. This type of foresight is what keeps me loyal to WN

Most airlines do this if there is availability on other flights. UA moves me up all the time on SAN-SFO flights when the dreaded ATC delays happen. When delays happen, they immediately start looking at connections and options for passengers. So it's not just WN. Nice that WN has lower average load factors so that they have empty seats in which to put people.


User currently offlineLrdc9 From United States of America, joined Sep 2007, 610 posts, RR: 0
Reply 7, posted (6 years 9 months 3 weeks 6 days 12 hours ago) and read 4111 times:

I flew on the 26th and we had only 41 pax on our flight I got 2 rows to my self!! Awesome gate agent and pilot as well. Very informed.


Just say NO to scabs.
User currently offlineApollo13 From , joined Dec 1969, posts, RR:
Reply 8, posted (6 years 9 months 3 weeks 6 days 11 hours ago) and read 3710 times:

I was on Southwest Last Night coming from MDW and of course someone in line at the ticket counter had to be a complete and total Bi***ch to the agent and the agent just kept a smile on her face and was calm the whole time. If it were me, id be on trial for capital murder right now!!!! I would have placed that customer into a moving turbine!

User currently offlineBAKJet From United States of America, joined Nov 2007, 744 posts, RR: 0
Reply 9, posted (6 years 9 months 3 weeks 6 days 10 hours ago) and read 3611 times:



Quoting Bicoastal (Reply 6):
Quoting DesertAir (Reply 2):
My flight to SAN was delayed so they put all Tucson passengers on an earlier flight. This type of foresight is what keeps me loyal to WN

Most airlines do this if there is availability on other flights. UA moves me up all the time on SAN-SFO flights when the dreaded ATC delays happen. When delays happen, they immediately start looking at connections and options for passengers. So it's not just WN. Nice that WN has lower average load factors so that they have empty seats in which to put people.

The only time I ever experienced this kind of foresight is when I am flying WN the other airlines usually have you wait until you get the airport that you were delayed getting to,then they try to reaccommodate you.


User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 10, posted (6 years 9 months 3 weeks 6 days 10 hours ago) and read 3587 times:



Quoting Apollo13 (Reply 8):
I was on Southwest Last Night coming from MDW and of course someone in line at the ticket counter had to be a complete and total Bi***ch to the agent and the agent just kept a smile on her face and was calm the whole time. If it were me, id be on trial for capital murder right now!!!! I would have placed that customer into a moving turbine!

So you didn't say anything yourself to the Bi***ch? In situations like that, I say to the jerk customer what the agents can't say themselves. You should have gone after the Bi***ch, and not let the agent take it. You probably would have received a round of applause from others in line and the silent admiration of the agent.


User currently offlineTango-Bravo From United States of America, joined Jun 2001, 3806 posts, RR: 29
Reply 11, posted (6 years 9 months 3 weeks 6 days 7 hours ago) and read 2779 times:



Quoting Spartanmjf (Reply 1):
I didn't see the same smiles at some of the other carriers [UA in particuilar].

While not making excuses for United customer service staff, you are aware that they have been heavily impacted by irregular operations due to circumstances beyond their control, namely weather effecting their DEN hub operations? Not exactly something that tends to cause frontline staff to wear smiles. Interestingly, no more than an hour or so ago, I assisted a UA reprotect agent with a Rule 240 reaccomodation on the airline for whom I work -- the agent's smile was and upbeat spirit were plain to "see" over the phone.

Quoting Apollo13 (Reply 8):
on Southwest Last Night coming from MDW and of course someone in line at the ticket counter had to be a complete and total Bi***ch to the agent and the agent just kept a smile on her face and was calm the whole time.

Perhaps because the agent knows that everyone at WN up to and including Kelly, Barrett and Kelleher will actually walk the walk in standing behind her in her dealings with unrealistic, unreasonable and rude boorish customers, unlike at the U.S. legacy airlines where management goes not one iota beyond talking the talk about supporting their staff.



Quoting Spartanmjf (Reply 1):
I spent the 27th and 28th on multiple WN flights - ontime, full, and staffed by pleasant crews [from the counter to the flight deck and cabin].

Perhaps because WN's Employees know that management actually is on their side and has thereby kept their Employees on their side -- with the result you observed. And believe it or not Pavlovian union bashers, WN is one of the most unionized airlines in the U.S.


User currently offlineMSYPI7185 From United States of America, joined Oct 2007, 710 posts, RR: 0
Reply 12, posted (6 years 9 months 3 weeks 6 days 5 hours ago) and read 2294 times:



Quoting BAKJet (Reply 9):
The only time I ever experienced this kind of foresight is when I am flying WN the other airlines usually have you wait until you get the airport that you were delayed getting to,then they try to reaccommodate you

I have done this may times, and I do not work for WN. It also makes it easier when you do not have any interline agreements with other carriers (except ATA). What choice do you have? It is either the next WN flight or an earlier flight provided you get to the airport early. There is not a single airline out there that will not place you on an earlier flight if your flight is delayed or cancelled.

More WN cheerleading for nothing special.

FYI: I have also met my share of WN employees with not so pleasant attitudes. Please stop drinking the Kool Aid..


User currently offlinePlanesNTrains From United States of America, joined Feb 2005, 5624 posts, RR: 29
Reply 13, posted (6 years 9 months 3 weeks 6 days 3 hours ago) and read 2055 times:



Quoting Bicoastal (Reply 6):
Nice that WN has lower average load factors so that they have empty seats in which to put people.

Isn't it?  Smile I don't generally fly WN, but I can see why that would be a plus.

Quoting MSYPI7185 (Reply 12):
More WN cheerleading for nothing special.

FYI: I have also met my share of WN employees with not so pleasant attitudes. Please stop drinking the Kool Aid..

Heaven forbid someone should say something nice about them. If I post a great experience on UA, am I a cheerleader?

For what it's worth, the one time I was going to have a missed connection, it was on United, and no one said or did anything until we pointed it out to the agent. On the bright side, we were reaccommodated on DL without delay.

-Dave



Next Trip: SEA-ABQ-SEA on Alaska
User currently offlineDouwd20 From United States of America, joined May 2005, 131 posts, RR: 0
Reply 14, posted (6 years 9 months 3 weeks 5 days 23 hours ago) and read 1724 times:

I flew WN months ago during some bad weather when a lot of other carriers were cancelling flights and leaving passengers stranded. Not WN they delayed my flight by many hours but we still took of at 1:30AM. My buddy on USAir had his cancelled and forced to rebook the next day on United. Kudos Southwest!!!

User currently offlineDragonflyer From United States of America, joined Sep 2007, 41 posts, RR: 0
Reply 15, posted (6 years 9 months 3 weeks 5 days 20 hours ago) and read 1629 times:

We all know that the ONLY reason Southwest reaccomodates passengers on earlier flights when their original flights are delayed is due to fuel hedges that will soon run out....oh wait...


We earn our wings every day...Comments/opinions are my own and do not reflect my employer.
User currently offlineJetblueguy22 From United States of America, joined Nov 2007, 2807 posts, RR: 4
Reply 16, posted (6 years 9 months 3 weeks 5 days 19 hours ago) and read 1617 times:
AIRLINERS.NET CREW
HEAD MODERATOR



Quoting Silentbob (Reply 4):
Exhausted pilots are not safe and the last thing we should be doing is applauding them for working while in that condition.
Well there are limits that these pilots have to go by and they do. WN doesn't just work them like crazy. They were probably celebrating the night before Christmas and just didn't get a lot of sleep. It isn't WN's fault.



Quoting Apollo13 (Reply 8):
I would have placed that customer into a moving turbine!

If it was only that easy. They only problem would be we wouldn't have anyone to complain about!
Blue



All of the opinions stated above are mine and do not represent Airliners.net or my employer unless otherwise stated.
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