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Delta Missed Flight Policy  
User currently offlinePolymerPlane From United States of America, joined May 2006, 991 posts, RR: 3
Posted (6 years 7 months 4 weeks 4 hours ago) and read 45308 times:

I have a friend travelling with his wife home from BDL to Louisiana on DL. They were almost late arriving at BDL around 30 min before the departure time. The agent at the check in counter said at they wouldn't be able to make it and rebooked them on the next flight for about $1000 extra for change fees and fare difference.

I have always thought that on Legacy they will rebook you for free as long as you showed up within several hour of your flight, or things changed?

I am just asking about the rebooking policy on missed flight. I don't think whether he's late or not matters that much now.

Thanks
PP


One day there will be 100% polymer plane
28 replies: All unread, showing first 25:
 
User currently offlineDocLightning From United States of America, joined Nov 2005, 19515 posts, RR: 58
Reply 1, posted (6 years 7 months 4 weeks 4 hours ago) and read 45300 times:

$1000? A new ticket can't cost that much...

User currently offlinePolymerPlane From United States of America, joined May 2006, 991 posts, RR: 3
Reply 2, posted (6 years 7 months 4 weeks 4 hours ago) and read 45298 times:

for two people, including change fees, and I imagine it could be that much it's for same day ticket.

I was quoted for about that much for SFO-MSN one way ticket on ATA several years ago.

Cheers,
PP



One day there will be 100% polymer plane
User currently offlineFanoftristars From United States of America, joined Jul 2000, 1607 posts, RR: 5
Reply 3, posted (6 years 7 months 4 weeks 4 hours ago) and read 45255 times:

well unless they didn't want to do another flight on the same day, they could have paid $50 each for "same day confirmed" for another flight. The only time this won't work is if the flight is oversold but they are still selling tickets for that flight. There has to be positive space to pay the $50 to confirm themselves on another flight. If the flight is booked to -2 or something, but Delta is still selling seats, then they have to apply the cost of their ticket to what that flight costs, often there are only Y fares left, and it ends up being quite expensive because the whole ticket needs to be re-priced.


"FLY DELTA JETS"
User currently offlineDeltaAVL From United States of America, joined Mar 2007, 1893 posts, RR: 6
Reply 4, posted (6 years 7 months 4 weeks 4 hours ago) and read 45257 times:



Quoting PolymerPlane (Reply 2):
for two people, including change fees, and I imagine it could be that much it's for same day ticket.

Yep, that sounds about right.

Quoting PolymerPlane (Thread starter):
I have always thought that on Legacy they will rebook you for free as long as you showed up within several hour of your flight, or things changed?

I've never heard of such a policy - it's your job to get to the flight on time. If you miss it, oh well. It's your fault and you've got the responsibility of arranging new travel plans.



"We break, We bend, With hand in hand, When hope is gone, Just hang on." -Guster
User currently offlinePGNCS From United States of America, joined Apr 2007, 2821 posts, RR: 45
Reply 5, posted (6 years 7 months 4 weeks 3 hours ago) and read 45184 times:



Quoting DeltaAVL (Reply 4):
Quoting PolymerPlane (Thread starter):
I have always thought that on Legacy they will rebook you for free as long as you showed up within several hour of your flight, or things changed?

I've never heard of such a policy - it's your job to get to the flight on time. If you miss it, oh well. It's your fault and you've got the responsibility of arranging new travel plans.

Agreed.

But your friends weren't there "within several hour of your flight," they were "almost late arriving at BDL around 30 min before the departure time." It is the passenger's responsibility to arrive at the airport with enough time to board the plane by departure time...30 minutes is very seldom close to enough considering the processes of check in and security. Delta's website says that "If you are checking bags, your baggage must be checked in at least 30 minutes before your scheduled departure time." I don't know if they were checking bags or not, but if they arrived at the airport "around 30 min before the departure time" I am dubious that they met check in time requirements.

Ultimately, it is the passenger's responsibility to show up on time. Sending a flight out with seats empty costs Delta money, if the passengers then take up space on a later flight why shouldn't Delta charge them a premium for tying up twice as many seats as they actually need.

I'm sorry your friends encountered problems, but let this be a cautionary tale to the wise.


User currently offlineJacobin777 From United States of America, joined Sep 2004, 14968 posts, RR: 60
Reply 6, posted (6 years 7 months 4 weeks 3 hours ago) and read 45153 times:



Quoting Fanoftristars (Reply 3):
well unless they didn't want to do another flight on the same day, they could have paid $50 each for "same day confirmed" for another flight. The only time this won't work is if the flight is oversold but they are still selling tickets for that flight. There has to be positive space to pay the $50 to confirm themselves on another flight. If the flight is booked to -2 or something, but Delta is still selling seats, then they have to apply the cost of their ticket to what that flight costs, often there are only Y fares left, and it ends up being quite expensive because the whole ticket needs to be re-priced.

..AA does that for $25 for the whole itinerary...recently I flew OAK-DFW-ORD and missed the first OAK-DFW flight (and the subsequent DFW-ORD flight)....AA gave me the following options

1)take my chances on standby for free
2)pay $25 and be guaranteed a seat to ORD...

...good thing I took option 2 as flights to ORD were booked solid (possibly some last-second flyers).... there were literally no seats on the plane....



"Up the Irons!"
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 7, posted (6 years 7 months 4 weeks 3 hours ago) and read 45148 times:



Quoting PolymerPlane (Thread starter):
I have always thought that on Legacy they will rebook you for free as long as you showed up within several hour of your flight, or things changed?

Depends on the fare, among other things. A Y fare is a lot more flexible than discount fares and airlines will typically let you "get away" with a lot more in terms of testing your luck. Discount fares have little or no flexibility attached to them and you can/will be SOL if you test your luck.

Also, in some cases rebooking is contingent upon there being inventory available in your original booking class -- if you're booked in, say T, and only Y/B inventory is available when you make the change, the fare difference alone could be significant.

Reading the fare rules for a T-class ticket (bassis TP07ABV5) it looks like (assuming all of the other restrictions were complied with) it may have been possible to go the "same day standby" route for $50/pax, but....

Quoting DocLightning (Reply 1):
$1000? A new ticket can't cost that much...

If the new ticket came from Y-class inventory between the farediff and change fee/administrative penalty, I don't find this hard to beleive -- heck, When I book CLE-RIC on ExpressJet (CO) in Y class is always about $1200 vs. usually about $400 for the cheap fares

Quoting PGNCS (Reply 5):
I'm sorry your friends encountered problems, but let this be a cautionary tale to the wise.

 checkmark 

One of the few things I remember from my Driver's Ed class is the instructor's comment "In a polite socierty if you are merely on time, you're already late" -- why cut things so close?



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineCmhsrq From United States of America, joined Feb 2004, 990 posts, RR: 4
Reply 8, posted (6 years 7 months 4 weeks 3 hours ago) and read 45148 times:



Quoting DeltaAVL (Reply 4):

I've never heard of such a policy - it's your job to get to the flight on time. If you miss it, oh well. It's your fault and you've got the responsibility of arranging new travel plans.

Unless you fly Skybus then it the airlines responsibility.

No offense to you DeltaAVL but this board is so hypocritical.



The voice of moderation
User currently offline28thguy From United States of America, joined Feb 2006, 114 posts, RR: 0
Reply 9, posted (6 years 7 months 4 weeks 2 hours ago) and read 45106 times:

I would think that they would have been allowed to utilize "same-day confirmed" option at $50/ticket. However, given that BDL-ATL-MSY/BTR/SHV would require a connecting flight, they would not have been able to confirm the connecting leg using that option (because of 3-hour rule) before departing BDL for Atlanta. I am wondering if agent told them that the only way they could "confirm" their entire itinerary would be to buy a new ticket (rather than using "same-day confirmed" option and risk getting stuck in Atlanta). Or it could be that the agent saw that the later flight to ATL or CVG was overbooked, and "same-day confirmed" wouldn't work.

In general, given "flat tire" rule, I believe that Delta does allow passengers to confirm onto a later flight for $50/ticket, but it's more difficult with connecting flights and also given full flights at holidays.


User currently offlineJetblueguy22 From United States of America, joined Nov 2007, 2783 posts, RR: 4
Reply 10, posted (6 years 7 months 4 weeks ago) and read 44987 times:
AIRLINERS.NET CREW
HEAD MODERATOR

Well one thing to say is. Welcome to BDL! They have some of the most outrageous rates and 1000 bucks is cheap for them. But also it is your friends responsibility to be at the airport 90 min prior to Departure. Did they hit traffic? I know 91 thru Hartford gets really bad.
Blue



You push down on that yoke, the houses get bigger, you pull back on the yoke, the houses get bigger- Ken Foltz
User currently offlineNonrevman From United States of America, joined Nov 2001, 1297 posts, RR: 1
Reply 11, posted (6 years 7 months 4 weeks ago) and read 44948 times:

I know there was once a policy called the "Flat Tire rule", where if something prevented a passenger from getting to the flight, the airline would simply put them on the next flight as long as space was available. I suppose this is no longer in effect. My sympathy would go to someone who would have made it to the airport with reasonable time to spare if it had not been for something fairly unusual.

User currently offlineDurangoMac From United States of America, joined Dec 2006, 713 posts, RR: 0
Reply 12, posted (6 years 7 months 4 weeks ago) and read 44931 times:

United allows you to fly standby on later flights for free but DL doesn't. I suspect it has to do with the way they have DLTerm setup. Working with OO flights on the DL side I came across this from time to time and basically the passenger is forced to make a change to the reservation and is subject to difference in fare and change fees if they apply. It's not fun to do but that's the way DL's rules work and it's that way it is in the contract of carriage.

User currently offlineUpstateDave From United States of America, joined Jan 2006, 210 posts, RR: 1
Reply 13, posted (6 years 7 months 3 weeks 6 days 22 hours ago) and read 44824 times:

The rule is $75 change fee/per person on the next available flight with SEATS. This is the same regardless of same-day or next day (i.e. your flying the last flight out for the night). It is reasonable and acceptable, according to the Fare policies to charge the difference in fare, however this is often waived.

http://www.delta.com/traveling_check...ds/ticket_changes/index.jsp#change

End of discussion?



"Once you fly, you will walk with your eyes skyward. For there you will go again." Leonardo da Vinci
User currently offlineFanoftristars From United States of America, joined Jul 2000, 1607 posts, RR: 5
Reply 14, posted (6 years 7 months 3 weeks 6 days 22 hours ago) and read 44803 times:



Quoting 28thguy (Reply 9):
However, given that BDL-ATL-MSY/BTR/SHV would require a connecting flight, they would not have been able to confirm the connecting leg using that option (because of 3-hour rule) before departing BDL for Atlanta.

As long as it's a legal connection for that fare rule, it's treated as one flight. The 3 hour rule has to do with when the first flight departs. It doesn't matter when the connecting flight is, as long as it's a legal connection for that fare.



"FLY DELTA JETS"
User currently offlinePolymerPlane From United States of America, joined May 2006, 991 posts, RR: 3
Reply 15, posted (6 years 7 months 3 weeks 6 days 22 hours ago) and read 44780 times:



Quoting PGNCS (Reply 5):
Ultimately, it is the passenger's responsibility to show up on time. Sending a flight out with seats empty costs Delta money, if the passengers then take up space on a later flight why shouldn't Delta charge them a premium for tying up twice as many seats as they actually need.

Well I know it is, but DL also oversells their flights. But that besides the point. I remembered awhile ago there was plenty of bashing of WN because they charge you full Y fare for changes on the same day, while legacy actually helps you to get onto the next available plane.

I had another friend who were late into LAX, and AA actually rebooked her ticket for the next day flight without any hassle and fees.

Quoting Nonrevman (Reply 11):
I know there was once a policy called the "Flat Tire rule", where if something prevented a passenger from getting to the flight, the airline would simply put them on the next flight as long as space was available. I suppose this is no longer in effect. My sympathy would go to someone who would have made it to the airport with reasonable time to spare if it had not been for something fairly unusual.

This is what I thought.

Quoting PGNCS (Reply 5):

But your friends weren't there "within several hour of your flight," they were "almost late arriving at BDL around 30 min before the departure time." It is the passenger's responsibility to arrive at the airport with enough time to board the plane by departure time...30 minutes is very seldom close to enough considering the processes of check in and security. Delta's website says that "If you are checking bags, your baggage must be checked in at least 30 minutes before your scheduled departure time." I don't know if they were checking bags or not, but if they arrived at the airport "around 30 min before the departure time" I am dubious that they met check in time requirements.

I meant within several hour even after the departure time, He said they were there 30 min before flight, but the counter agent said they had only about 15 min. I am not sure whose time is the most accurate, but I am surprised the gate agent did not even tell them to try to make it. Especially since it was BDL, where the security line is relatively short and fast. I was able once to catch my DL flight there after arriving 25 min before departure with plenty of time to spare. Granted I did not have any check in luggage.

I had another friend who I said earlier missed the AA LAX flight actually missed an ATA flight, but at that time she was really close to departure time. The agent told her to run and tried to catch her flight, and she didn't manage to do so. The agent actually rebooked her on the next flight without any charge.

Cheers,
PP



One day there will be 100% polymer plane
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Reply 16, posted (6 years 7 months 3 weeks 6 days 21 hours ago) and read 44748 times:



Quoting Fanoftristars (Reply 14):
He said they were there 30 min before flight, but the counter agent said they had only about 15 min

The agent (a) has no reason to lie and (b) (presumably, at least) has access to the same clock that the airline is using to send off the flight, therefore the agent's time is the most accurate

Quoting PolymerPlane (Reply 15):
but I am surprised the gate agent did not even tell them to try to make it.

If your friend really was at the counter within 15 minutes of departure, the only thing this would do is have an upset passenger trying to confront a gate agent trying to close out a flight. I don't know about DL's policy specifically, but most airlines require you to be on board the aircraft at 15 minutes prior to departure (a few are 10, a few are 20, but 15 seems to be the most common). So, say 15 minutes prior to departure he's at the counter, it takes, eh, 5 minutes to clear security, and another minute to walk to the gate -- he's now at 9 minutes prior to departure and the flight has closed.

As far as the "flat tire rule" goes, the only airline I've specifically heard of with that policy is AA-- it, my no means is an industry standard.



CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
User currently offlineJetblueguy22 From United States of America, joined Nov 2007, 2783 posts, RR: 4
Reply 17, posted (6 years 7 months 3 weeks 6 days 21 hours ago) and read 44711 times:
AIRLINERS.NET CREW
HEAD MODERATOR



Quoting PolymerPlane (Reply 15):
Especially since it was BDL, where the security line is relatively short and fast.

When do you fly? Whenever I fly out of BDL the lines are always long. It is always a pain to get through security at that airport.
Blue



You push down on that yoke, the houses get bigger, you pull back on the yoke, the houses get bigger- Ken Foltz
User currently offlineCpd From Australia, joined Jun 2008, 4879 posts, RR: 38
Reply 18, posted (6 years 7 months 3 weeks 6 days 21 hours ago) and read 44688 times:

On the subject of closing flights, I've managed to get on a United one just 15 minutes before it departed (weather issues on another connecting flight). And thank goodness I did get it, otherwise I would have had a miserable night in San Francisc

Even if I did miss it, United would have rebooked me on another flight without problems.


User currently offlineSdexplorer00 From United States of America, joined Dec 2007, 150 posts, RR: 0
Reply 19, posted (6 years 7 months 3 weeks 6 days 20 hours ago) and read 44645 times:

At most airports, the rule is a passenger must be checked in a minimum of 30 minutes prior to a flight. At some airports the minimum time is longer, i.e. JFK. This has nothing to do with whether a passenger can "run" to the gate in less time. If a bag is being checked it must be put on a belt, travel to the TSA screening area, be screened by TSA, be reloaded to the airline, placed on a baggage cart, brought to a plane, and finally loaded on a plane with the door shut 5 minutes prior to departure for an on-time departure. Let’s be realistic, 30 minutes is not unreasonably for all this to happen. If there is not a bag being checked, 20 minutes is usually the minimum as long as security lines aren’t terribly long and the flight is not oversold.

As far as Delta’s policy, Same Day Confirmed applies to any flight with seats available within 3 hours of that flight for a flat fee of $50 to be confirmed.

www.delta.com/traveling_checkin/tick...s/sameday_travel_changes/index.jsp

If the passenger does not want to wait for three hours before a flight or there is no availability, the ticket can be reissued for $75 plus the change in fare for a domestic flight. This was probably the situation in this case.


User currently offlinePGNCS From United States of America, joined Apr 2007, 2821 posts, RR: 45
Reply 20, posted (6 years 7 months 3 weeks 6 days 20 hours ago) and read 44645 times:



Quoting PolymerPlane (Reply 15):
Quoting PGNCS (Reply 5):
Ultimately, it is the passenger's responsibility to show up on time. Sending a flight out with seats empty costs Delta money, if the passengers then take up space on a later flight why shouldn't Delta charge them a premium for tying up twice as many seats as they actually need.

Well I know it is, but DL also oversells their flights.

And this is exactly why airlines have to oversell.

Quoting Lincoln (Reply 16):
Quoting Fanoftristars (Reply 14):
He said they were there 30 min before flight, but the counter agent said they had only about 15 min

The agent (a) has no reason to lie and (b) (presumably, at least) has access to the same clock that the airline is using to send off the flight, therefore the agent's time is the most accurate

Have to agree with Lincoln: if the choice is to accept the time given to me by an agent with the accurate, Company time, or a passenger who by his own admission showed up late and subsequently did not get the result he wanted, I'm going to believe the agent every time unless there is some evidence contradicting him or her.

Quoting Jetblueguy22 (Reply 17):
Quoting PolymerPlane (Reply 15):
Especially since it was BDL, where the security line is relatively short and fast.

When do you fly? Whenever I fly out of BDL the lines are always long. It is always a pain to get through security at that airport.

I have also found BDL to be extremely variable, time consuming, and in general a very unpleasant TSA experience.

Bottom line: be at the airport EARLY!


User currently offlineHalophila From United States of America, joined Aug 2005, 646 posts, RR: 4
Reply 21, posted (6 years 7 months 3 weeks 6 days 7 hours ago) and read 43696 times:



Quoting Cpd (Reply 18):
otherwise I would have had a miserable night in San Francisc

How could you possibly have a miserable night in SF??

Happy new years all!!!



Flown on 707, 717, 727, 732 733 734 735 73G 738 739 741 742 743 744 74SP 757 753 762 763 772 773 77W D10 DC9 M11 M80 M87
User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 22, posted (6 years 7 months 3 weeks 6 days 1 hour ago) and read 43226 times:



Quoting DocLightning (Reply 1):
$1000? A new ticket can't cost that much...

Really? I can see a ticket EASILLY costing that much if there were only Q or Y seats left.

Quoting PolymerPlane (Thread starter):
I have always thought that on Legacy they will rebook you for free as long as you showed up within several hour of your flight, or things changed?

Maybe a couple years ago when stand-by was common, even then, it wasn't there "responsibility". They didn't have to, it was just a common industry standard.

Quoting PolymerPlane (Reply 15):
I had another friend who were late into LAX, and AA actually rebooked her ticket for the next day flight without any hassle and fees.

Again, I don't know what AA's rules are, but even at Delta where their rule is to charge you if you miss your flight, it all depends on who your dealing with. Some agents will work with you and put you on another flight.

Quoting Halophila (Reply 21):
How could you possibly have a miserable night in SF??

AMEN!



What gets measured gets done.
User currently offlineJetblueguy22 From United States of America, joined Nov 2007, 2783 posts, RR: 4
Reply 23, posted (6 years 7 months 3 weeks 6 days 1 hour ago) and read 43210 times:
AIRLINERS.NET CREW
HEAD MODERATOR



Quoting PGNCS (Reply 20):
I have also found BDL to be extremely variable, time consuming, and in general a very unpleasant TSA experience.

Some of the TSA are okay. The ones at the bag screeners are pretty nice but once you get to the security lines they are really unpleasant. I was picking up my stepfather one time from BDL and the bag screeners and my brother were talking about the Red Sox and they were nice. To him at least, they really didn't seem to enjoy my devotion to the Yankees!
Blue



You push down on that yoke, the houses get bigger, you pull back on the yoke, the houses get bigger- Ken Foltz
User currently offlineJacobin777 From United States of America, joined Sep 2004, 14968 posts, RR: 60
Reply 24, posted (6 years 7 months 3 weeks 6 days ago) and read 43194 times:



Quoting Sdexplorer00 (Reply 19):
If the passenger does not want to wait for three hours before a flight or there is no availability, the ticket can be reissued for $75 plus the change in fare for a domestic flight. This was probably the situation in this case.



Quoting UpstateDave (Reply 13):
The rule is $75 change fee/per person on the next available flight with SEATS. This is the same regardless of same-day or next day (i.e. your flying the last flight out for the night). It is reasonable and acceptable, according to the Fare policies to charge the difference in fare, however this is often waived.

http://www.delta.com/traveling_check...ds/ticket_changes/index.jsp#change

End of discussion?

..what a rip-off...to bring in another example I had with AA...I almost missed an ORD-SJC flight a couple of weeks ago..I went to the kiosk and it gave me the opportunity again for $25 to have a confirmed seat on the next flight a good 10 hours later.......fortunately I didn't have any luggage and went up to the counter and the agent gave me my boarding pass and told me she's checked me in for the flight and they'll hold the plane for me....but to "hurry up"... Smile



"Up the Irons!"
25 Nzrich : It will all depend on the conditions of your ticket every class has different conditions some are buy and lose if you miss the flight others will have
26 Afitch7881 : BDL has some of the most outrageous rates? How so? Maybe flying non stop BDL-ATL on DL.
27 Jimbobjoe : Well I guess there are a variety of different experiences out there. A friend of mine showed up at the airport *five minutes* before her flight left.
28 Maverick623 : Um... perhaps you should look at some contracts of carriage. I rather think it's that most of us believe in personal responsibility. If you miss the
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