Fjnovak1 From United States of America, joined Apr 2000, 615 posts, RR: 2 Posted (8 years 1 month 2 weeks 6 hours ago) and read 4613 times:
Thought I'd throw my gratitude in general to the Delta people on this board. A couple different times in the past few years, Delta has done something that in my judgement any other US airline wouldn't have done, and for that I think we should all be thankful. They're not perfect, sure, but for every bad experience I've had with Delta (there's only been a couple I can think of in several dozen flights in the past five years), I have an experience with them that sticks out in my mind as an instance where its obvious there's something Delta has that other airlines don't, especially in the past year since emerging from Ch. 11.
Delta doesn't usually have it easy with me as a traveler- I've never resided in a DL hub, and no family member or good friend of mine does either, meaning most, if not all my DL travel is connecting travel, providing more chances for missed connections, late flights, and down spirits. And I enjoy traveling. Before November 2004 I'd never been on Delta in my life, but since my first flight on them I've been on more Delta planes than any other carrier, even though in just the past five years I have called four different airports my "home" airport (SAV, then BDL, then ONT, and now XNA).
Below is an excerpt of my letter to Delta that I wrote tonight to express my appreciation for someone who went over and above when he had no reason to, to ensure I got home last night...I hope, that by writing these letters, that people like him will be equally motivated to help someone else who finds themselves in the same situation.
I would like to offer my gratitude to Felix Camacho, a very nice person working the ticket counter for Delta at Miami, who helped me get home last night. I was late for flight 1082 (MIA-ATL), very late- coming off of a delayed connection from Treasure Cay, Bahamas on Continental Connection that was one hour late. After clearing customs and racing 1/2 mile to the H concourse and showing up at the Delta counter with less 20 minutes before the flights departure time (it was slightly late), Felix and his co-worker whose name I did not get, secured me my seat on a the full flight (which was closed) and Felix escorted me to security with the bag I couldn't check due to time issues. The gate agents checked my bag all the way to XNA from there. Once again, Delta Air Lines stepped up big time. In an arena where very little differentiates one airline from another, in my mind, Delta stands out above the rest. On another note, both of my flights with Atlantic Southeast Airlines were great. I know they get a lot of bad press- my flights on ASA, particularly DL4663 yesterday (1/1/08), was very pleasant. Thanks Delta for going the extra mile for me yesterday!!!
Thanks to everyone at Delta...thanks for putting the customers first.
Pilotboi From United States of America, joined Sep 2007, 2366 posts, RR: 9
Reply 2, posted (8 years 1 month 2 weeks 4 hours ago) and read 4474 times:
I don't work for Delta directly, but as a contractor. But I am glad that I get to serve this company because of these great stories. It certainly wouldn't be surprising if a gate agent in this situation would just say "well, let me rebook you for tomorrow's flight" or something. But when they go above and beyond and work one on one with a particular passenger to get them where they are going, it's great to hear!
I can tell you this - your letter will be read, and probably even posted in a breakroom, for all the employees to read. When I stop by the Delta breakroom here at DAB, I sometimes read all the letters sent in from passengers. So your gratitude will not go unnoticed!
The Spirit still lives on even though it may be not shown by some employees' whenever they show up for work. The Spirit is deep rooted within the company and the credit has to be given to it's Founder C.E. Woolman.
Sampa737 From Brazil, joined May 2005, 637 posts, RR: 1
Reply 4, posted (8 years 1 month 1 week 6 days 19 hours ago) and read 4140 times:
Hey, Delta treated my mother-in-law last night (Jan 02) very well last night, too. Her flight from MEM was late but they made sure she got to the gate and boarded. Cheers to the Atlanta crew with their "people movers"! Though she made the flight, her luggage did not. Her luggage went to Santiago. When she got to Sao Paulo, Delta apologized but explained without making excuses. The MEM flight got in to ATL too late for DL to make the switch in time. The lady at Delta GRU told her that Delta would have her bags to her by the next day. Already impressed, I did email and the email was answered by the same lady with whom my mother-in-law spoke. I have always been impressed by Delta's customer service but perhaps this is one example of DL truly trying to get her act together. Thank you, Delta Sao Paulo!