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Doubtfull LAN Quality  
User currently offline123 From Bolivia, joined Nov 2003, 745 posts, RR: 3
Posted (6 years 8 months 2 weeks 5 days 10 hours ago) and read 2298 times:

I wanted to paste my comment to this thread: Sucessful LAN Short Haul Model And LAN Updates (by RJ_Delta Aug 13 2007 in Civil Aviation)?threadid=3558139&searchid=3558139&s=%22lan+airlines+quality%22#ID3558139 yet it was archived:

I flew LAN from LPB/IQQ/LPB and sincerely doubt a lot about their famed quality.

--)) Not one single drop of water, less think about food, on their approx. one hour international flight at a cost of approx. USD 300.00. One small candy was "invited".

--)) Request for check-in 2 hours prior to flight in IQQ: Counters opened only around 1 hour prior to flight, which on top was delayed nearly one hour (OK, it can happen).

The flight crew was yawning in front of pax! And their concentration was on selling duty free!

I can survive a short flight without meals, but I think on international flights the least you can expect from LAN is a glass of water.

I remember years ago LAN served on the SCL/IQQ flight a full warm meal and on the IQQ/LPB flight beverages.

At the IQQ international departure hall there is not any sale of beverages/food and if you don´t know you will not get any onboard, it can be an unpleasant surprise, because you go from 0 m altitude to +4000 meter altitude in less than one hour, and meals / drinks are really necessary to avoid the elevator-shock of high altitude. With the experience of LPB/IQQ flight I did forsee water+snacks for the return flight.

Are all their international flights so short of service nowadays?

23 replies: All unread, jump to last
 
User currently offlineRICARIZA From United States of America, joined Apr 2005, 2391 posts, RR: 26
Reply 1, posted (6 years 8 months 2 weeks 5 days 7 hours ago) and read 2209 times:

I am currently in BOG waiting for my flight to MIA. I will make a TR about my flights in LAN this weekend.


I miss ACES, I am proud of AVIANCA & I am loyal to AMERICAN
User currently offlineRJ_Delta From Chile, joined Oct 2000, 1944 posts, RR: 11
Reply 2, posted (6 years 8 months 2 weeks 5 days 7 hours ago) and read 2164 times:

Quoting 123 (Thread starter):
Request for check-in 2 hours prior to flight in IQQ: Counters opened only around 1 hour prior to flight, which on top was delayed nearly one hour (OK, it can happen).

It's an international flight. Normally must check-in 2 hours prior to each international flight.

Quoting 123 (Thread starter):
I can survive a short flight without meals, but I think on international flights the least you can expect from LAN is a glass of water.

I remember years ago LAN served on the SCL/IQQ flight a full warm meal and on the IQQ/LPB flight beverages.

Years ago there were other type of scenery in the commercial aviation. Now all onboard services in short/medium routes has been modified according as each flight. So now according LASER model is very difficult to see big service, specially in a fligh of 50 minutes (LPB-IQQ).

Quoting 123 (Thread starter):
At the IQQ international departure hall there is not any sale of beverages/food and if you don´t know you will not get any onboard, it can be an unpleasant surprise, because you go from 0 m altitude to +4000 meter altitude in less than one hour, and meals / drinks are really necessary to avoid the elevator-shock of high altitude. With the experience of LPB/IQQ flight I did forsee water+snacks for the return flight.

It is a LAN problem? I think not. This a problem of the type of services offered by the Airport, in this case Diego Aracena. Actually the Iquique Airport has a disadvantage in terms of type of services. These problems would be fixed or upgraded during this year with the constructions of the new areas according with IQQ expansion plan annouced by the Dirección de Aeropuertos of Chile.

Quoting 123 (Thread starter):
Are all their international flights so short of service nowadays?

No, only LASER model are available only in domestic and regional flights. A short catering applies only in routes with three or less hours of flights.

Longhaul and regional routes operated by B763 or A343 maintain a traditional services according of each flight (hours of flight/ flight time)

[Edited 2008-01-03 10:40:46]

User currently offlineLAXdude1023 From India, joined Sep 2006, 7605 posts, RR: 24
Reply 3, posted (6 years 8 months 2 weeks 5 days 7 hours ago) and read 2140 times:

Haha, dont tell me that. Im flying LAX-SCL-EZE-LIM-LAX with them next month. Ive heard their longhaul product is second to none in Latin America. I paid $150 more to fly them instead of AA.


Stewed...Lewd...Crude...Irreverent...Belligerent
User currently offlineTBCITDG From Australia, joined Jan 2004, 921 posts, RR: 3
Reply 4, posted (6 years 8 months 2 weeks 5 days 6 hours ago) and read 2068 times:

I have had many good and many bad experiences flying LA, luckily the latter have been positive.

The big thing that I hear from many punters is that their service is inconsistent. If you fly with them long haul, expect a good product. Fly with them regional/domestic and things are not that great.

The other issue would have to be the difference in product when you fly LA Chile and LA Argentina. Older aircraft, bad IFE etc etc.

Still though I would rather fly them from the states than any of the US carriers!


User currently offlineRJ_Delta From Chile, joined Oct 2000, 1944 posts, RR: 11
Reply 5, posted (6 years 8 months 2 weeks 5 days 5 hours ago) and read 2057 times:



Quoting TBCITDG (Reply 4):
The other issue would have to be the difference in product when you fly LA Chile and LA Argentina. Older aircraft, bad IFE etc etc.

In general aspects, the in flight service in domestic routes are the same in LAN Chile and LAN Argentina with the same type of aircraft (A320s family) and IFE System. Only in catering probably will can find some differences between two carriers.


User currently offlineMD11junkie From Argentina, joined May 2005, 3148 posts, RR: 57
Reply 6, posted (6 years 8 months 2 weeks 5 days 5 hours ago) and read 2032 times:



Quoting TBCITDG (Reply 4):
I have had many good and many bad experiences flying LA, luckily the latter have been positive.

LA is working towards getting a good customer service, but this is a process that demands years - as it is not just a systematic thing, it's cultural, and it needs to be provided with an accordingly elaborated educational programme.

Quoting TBCITDG (Reply 4):
The other issue would have to be the difference in product when you fly LA Chile and LA Argentina. Older aircraft, bad IFE etc etc.

Actually LAN Argentina's A320s are not older than 5 years old. The 767s however, are getting a bit agey - but that's because they are the 'leased' 767s, except for the last one which is a -316/ER against the two first, -3Q8/ER (ILFC leased).

LV-BMR, the third 767 4M has received, features all of the new product LAN has to offer.

Quoting TBCITDG (Reply 4):
The other issue would have to be the difference in product when you fly LA Chile and LA Argentina. Older aircraft, bad IFE etc etc.

This takes time to even out, and I can assure you that LA, LP and XL see the same service disparity.

Gaston - The MD11junkie



There is no such thing as Boeing vs Airbus as the queen of the skies has three engines, winglets and the sweetest nose!
User currently offlineTBCITDG From Australia, joined Jan 2004, 921 posts, RR: 3
Reply 7, posted (6 years 8 months 2 weeks 5 days 4 hours ago) and read 1971 times:

Hey guys:
I was mainly referring to the 767's. There is a huge difference in quality to the ones operated ex Chile and ex Argentina. But as pointed out, the new ones with the new product should rectify this problem.


User currently offline123 From Bolivia, joined Nov 2003, 745 posts, RR: 3
Reply 8, posted (6 years 8 months 2 weeks 5 days 4 hours ago) and read 1909 times:



Quoting RJ_Delta (Reply 2):
It is a LAN problem? I think not

Actually yes because a coordination between on board and ground services is expected. Is water so expensive? Is it so impossible to put a 20 liter water flask for self-service at the airport?

Quoting RICARIZA (Reply 1):
I will make a TR about my flights in LAN this weekend.

I look forward to it!

Quoting RJ_Delta (Reply 2):
IQQ expansion plan announced by the Dirección de Aeropuertos of Chile.

Why would IQQ have to expand? They should instead push the airport closer to the city as it is really very far away and intermediate between city and airport you have endless desert. It´s strange they built the airport so far away, unless the reason was to have the military base stationed there, also so far away.

Quoting RJ_Delta (Reply 2):
A short catering applies only in routes with three or less hours of flights.

So basically on no LAN flights within Chile or Mercorsur I should expect any service (SCL/EZE is around 2 1/2 hours right?).

Quoting LAXdude1023 (Reply 3):
Im flying LAX-SCL-EZE-LIM-LAX

As you will be flying long and medium haul I am interested in your comments after your flights!


User currently offlineAdriaticus From Mexico, joined May 2004, 1137 posts, RR: 18
Reply 9, posted (6 years 8 months 2 weeks 5 days 3 hours ago) and read 1887 times:



Quoting RJ_Delta (Reply 2):
So now according LASER model is very difficult to see big service, specially in a fligh of 50 minutes (LPB-IQQ).

Well, that's a shame... AM, for example, still offers meals and complimentrary full bar service in 45-min domestic flights, such as MEX-GDL...

Quoting LAXdude1023 (Reply 3):
Ive heard their longhaul product is second to none in Latin America. I paid $150 more to fly them instead of AA.

Indeed LA's Premium Business product is excellent, and resembling of legacy-carriers' First Class - in those airplanes in which it is available. On those other airplanes boasting regular J and Y classes, services are still very good in the long-haul legs, but still very comparable nonetheless to other Latin American carriers (TA, CM, AM come to mind). Notwithstaning, ALL of these are far a better experience than AA. I would put those US$150 in any minute just to avoid flying with AA myself...

Quoting TBCITDG (Reply 4):
The big thing that I hear from many punters is that their service is inconsistent. If you fly with them long haul, expect a good product. Fly with them regional/domestic and things are not that great.

Exactly my point.

Quoting TBCITDG (Reply 4):
Still though I would rather fly them from the states than any of the US carriers!

Ditto.

__Ad.



A300/18/19/20/21 B721/2 B732/3/G/8 B741/2/4 B752 B762/3/4 B772/3 DC8/9/10 MD11 TU134/154 IL62/86 An24 SA340/2000 E45/90
User currently offlineFAEDC3 From Ecuador, joined Jun 2007, 156 posts, RR: 0
Reply 10, posted (6 years 8 months 2 weeks 5 days 3 hours ago) and read 1883 times:

I'll be flying LA this coming week between LIM and JFK. I fly LA at least once a month, 80% international, and really don't do any discrimination between Lan Chile, Lan Peru or Lan Ecuador (I haven't flown Lan Argentina yet). To me their service is about the same.... there are some ups and downs as expected in any large organization, but mostly they are friendly and helpful.

I also have to say that I had to fly Taca during the holidays, and their service has improved a lot in Latam flights, were Lan had claimed much of the market thru good service. Nowadays, TA offers the same level of service, but of course, on a 90min flight, there's not much to be expected.


User currently offlineLAXdude1023 From India, joined Sep 2006, 7605 posts, RR: 24
Reply 11, posted (6 years 8 months 2 weeks 5 days 3 hours ago) and read 1843 times:



Quoting 123 (Reply 8):
As you will be flying long and medium haul I am interested in your comments after your flights!

Ill do a trip report afterward.



Stewed...Lewd...Crude...Irreverent...Belligerent
User currently offlineRJ_Delta From Chile, joined Oct 2000, 1944 posts, RR: 11
Reply 12, posted (6 years 8 months 2 weeks 5 days ago) and read 1772 times:

Quoting 123 (Reply 8):
Actually yes because a coordination between on board and ground services is expected. Is water so expensive? Is it so impossible to put a 20 liter water flask for self-service at the airport?

Please, you say that there is not any sale of beverage at the airport.

Quoting 123 (Thread starter):
At the IQQ international departure hall there is not any sale of beverages/food and if you don?t know you will not get any onboard, it can be an unpleasant surprise, because you go from 0 m altitude to +4000 meter altitude in less than one hour, and meals / drinks are really necessary to avoid the elevator-shock of high altitude. With the experience of LPB/IQQ flight I did forsee water+snacks for the return flight.

That is not a problem of LAN and LAN´s handling.

Quoting 123 (Reply 8):
Why would IQQ have to expand?

IQQ will be expanded because the increase of the traffic specially cargo operations. During 2007 IQQ became the second Chilean Airport in terms of air traffic.

Quoting 123 (Reply 8):
They should instead push the airport closer to the city as it is really very far away and intermediate between city and airport you have endless desert. It´s strange they built the airport so far away, unless the reason was to have the military base stationed there, also so far away

Strange why? IQQ is located in a good place for its purpose: an airport to combine commercial and military operations. Diego Aracena was built to replace the old airport of Cavancha, now the old airport are now in the middle of the city. Iquique has been always a military base for the Chilean Air Force, now as I said, is the second airport in Chile in pax and cargo movements (over 300% compared with 2006).

Quoting 123 (Reply 8):
So basically on no LAN flights within Chile or Mercosur I should expect any service (SCL/EZE is around 2 1/2 hours right?).

You could expect different type of service according with the route, hour of flight and flight time, specially LASER flights (on Airbus A32S) with a reduced meal service. Remember that LAN´s LASER model combine traditional and low cost model. The service is the same that other airlines in the same type of route as SCL-EZE (LA, AR, G3); SCL-GRU (LA- G3)

By the way: SCL-EZE is only 1 hour and 30 minutes of flight.

Quoting Adriaticus (Reply 9):
Well, that's a shame... AM, for example, still offers meals and complementary full bar service in 45-min domestic flights, such as MEX-GDL...

How is the situation of AeroMexico compared with LAN?   LAN has adopted its new business model as an answer because the expansion of the low cost model in South America (GOL specially) and the increase of cost as jet fuel.

If AM offers a full meals and bar service in flight of 45 or less, I wondering until when? Specially with the rise of the low cost/ low fare airline in the Mexican skies.

[Edited 2008-01-03 17:06:33]

User currently offline123 From Bolivia, joined Nov 2003, 745 posts, RR: 3
Reply 13, posted (6 years 8 months 2 weeks 4 days 23 hours ago) and read 1731 times:



Quoting RJ_Delta (Reply 12):
Please, you say that there is not any sale of beverage at the airport.

In the sterile area after inmigration yes, there is nothing at all, it is terrible. Actually in the open zone (where check-in is) there is a restaurant, but never it came to my mind that I will not see anything after security check. Not that the resturant or bar or whatever you want to call it was closed. There was simply none.

Quoting RJ_Delta (Reply 12):
During 2007 IQQ became the second Chilean Airport in terms of air traffic.

Interesting, thanks for info.

Quoting RJ_Delta (Reply 12):
Diego Aracena was built to replace the old airport of Cavancha, now the old airport are now in the middle of the city. Iquique has been always a military base for the Chilean Air Force, now as I said, is the second airport in Chile in pax and cargo movements (over 300% compared with 2006).

Also interesting!
a) Old airport at Cavancha: Where? What is it now? I know Cavancha only as a nice beach!
b) +300% from 2006 in pax/cargo movements: How could this record be reached ? It sure is amazing, specially if considered that LAN, SKY and AirComet are the only airlines I identified at the check-in counter. LB quit IQQ since long (they are flying again as charter flights within Bolivia, by the way!).

Thanks for feedbacks.


User currently offlineRJ_Delta From Chile, joined Oct 2000, 1944 posts, RR: 11
Reply 14, posted (6 years 8 months 2 weeks 4 days 23 hours ago) and read 1710 times:

Quoting 123 (Reply 13):
In the sterile area after inmigration yes, there is nothing at all, it is terrible

Well this is one the areas that will be improved during the airport expansion plan.

Quoting 123 (Reply 13):
a) Old airport at Cavancha: Where? What is it now? I know Cavancha only as a nice beach!

As far as I now, the old Cavancha Airport was located in near the beach of Cavancha and today there is a Shopping Center and Cinemas.

Quoting 123 (Reply 13):
b) +300% from 2006 in pax/cargo movements: How could this record be reached ? It sure is amazing, specially if considered that LAN, SKY and AirComet are the only airlines I identified at the check-in counter. LB quit IQQ since long (they are flying again as charter flights within Bolivia, by the way!).

Specially cargo operations, with products coming from northern of Chile, Argentina and Bolivia. Actually in pax, LAN, Sky and Air Comet Chile operates in IQQ, but in cargo operates LAN Cargo, ABSA Cargo, Florida West (with B763F) Cielos del Perú, Centurion Air Cargo and Arrow Cargo (with DC10F), Atlas Air and Polar Air Cargo (with B742F, and B744F).

During Jan-Nov '07 IQQ has moved 8.856 tons. specially in the IQQ-MIA and IQQ-LAX route (Source: Junta Aeronáutica Civil).

[Edited 2008-01-03 18:42:03]

User currently offlineAyqzbr From Canada, joined Mar 2007, 60 posts, RR: 0
Reply 15, posted (6 years 8 months 2 weeks 4 days 23 hours ago) and read 1691 times:

I flew LAN Argentina last year during that country's ATC problems, and I found the inflight service to be excellent (beverage and snack box) and their efforts to ensure I made my connection with all the delays was superb - the sort of service I thought was a thing of the past based on North American experience.

User currently offlineSkysteward From United States of America, joined Jul 2007, 18 posts, RR: 0
Reply 16, posted (6 years 8 months 2 weeks 4 days 23 hours ago) and read 1688 times:

I agree that LAN does a very good job. I was on a flight however from EZE to Santiago and laughed with my tripmates at the reaction of the flight attendants when I asked them to take a picture with me. Take a look at the photo and tell me if you see the joy in their faces!

LAN EZE to SCL



Thanks,
The Sky Steward


[Edited 2008-01-03 18:53:53]


The Sky Steward...I don't hide behind usernames
User currently offlineCY319 From Cyprus, joined Apr 2006, 396 posts, RR: 12
Reply 17, posted (6 years 8 months 2 weeks 4 days 14 hours ago) and read 1562 times:

Well i flew LAN Argentina a month ago on AEP-FTE-AEP route and my impressions were mixed.

Positive:
1. easy and simple online booking procedure.
2. ability to select seats upon reservation.
3. smooth bag-drop at both airports.
4. great looking, stunning, sexy cabin crew!!!! the best I 've seen in my life  Smile
5. new, clean A320s

Negative:
1. Poor meals for a 3.5h flight! i acknowledge it is a domestic flight but still, for a such a long flight i would expect a hot meal and more rounds of drinks service. This ruined my LAN experience.....
2. crew was kind of rude and sarcastic .

I also flew LAN Peru on the EZE-SCL route...I was unlucky to get on one of their old 763s and once again for a 2h international flight i expected a hot meal on an airline with such a reputation. Anyway, in the end..after having spent a whole night with one of the LAN crew of my flight...this really made up for everything bad i had experienced before.  Smile



wanna be travel buddies ,sex buddies .. or both ?
User currently offlineRICARIZA From United States of America, joined Apr 2005, 2391 posts, RR: 26
Reply 18, posted (6 years 8 months 2 weeks 4 days 8 hours ago) and read 1459 times:

My LAN's trip report is done:

MIA - BOG - MIA In LAN (Business) (by RICARIZA Jan 4 2008 in Trip Reports)



I miss ACES, I am proud of AVIANCA & I am loyal to AMERICAN
User currently offlineAirbus767 From United States of America, joined Aug 2007, 68 posts, RR: 0
Reply 19, posted (6 years 8 months 2 weeks 3 days 18 hours ago) and read 1314 times:

I just traveled on LAN again this week actually, MVD-SCL-JFK on January 1st, and their service was just as great as it had been on my July trip. On the MVD-SCL leg, about 2 hours, you get a considerably sized sandwich with a cookie or something sweet. Personally I think it's fine, it fills me up and if I'm still hungry I could always eat at the airport, and SCL has some great places to eat in my opinion. Unfortunately my LAN experiences so far aren't very varied, because all I've flown is from New York to Montevideo and back. Compared to the service I used to get on AR, LAN has great service and I find their crew to be kind and hospitable. As far as price is concerned, it is on the high end of the Latin American options but I think you definitely get what you pay for; it's worth the extra. I really can't judge any LAN regional or national flights, but I think LAN's long-haul product is defenitly an A+.


LAN ~ United Airlines ~ Aerolineas Argentinas ~ Pluna ~ Varig ~ American Airlines
User currently offlineSK736 From United Kingdom, joined Aug 2006, 522 posts, RR: 0
Reply 20, posted (6 years 8 months 2 weeks 3 days 14 hours ago) and read 1275 times:
Support Airliners.net - become a First Class Member!



Quoting RJ_Delta (Reply 2):
It's an international flight. Normally must check-in 2 hours prior to each international flight.

Yes he knows that - he was complaining that he was told to check-in two hours before departure yet they only opened the check-in desks one hour before!


User currently offlineMotorHussy From New Zealand, joined Mar 2000, 3205 posts, RR: 9
Reply 21, posted (6 years 8 months 2 weeks 3 days 14 hours ago) and read 1254 times:



Quoting SK736 (Reply 20):
check-in two hours before departure yet they only opened the check-in desks one hour before!

And then departure was an hour late... go figure!



come visit the south pacific
User currently offline123 From Bolivia, joined Nov 2003, 745 posts, RR: 3
Reply 22, posted (6 years 8 months 2 weeks 3 days 12 hours ago) and read 1230 times:



Quoting MotorHussy (Reply 21):

Quoting SK736 (Reply 20):
check-in two hours before departure yet they only opened the check-in desks one hour before!

And then departure was an hour late... go figure!

Two hours check-in time prior to flight is in my opinion prior to "forseen" flying time and not actual flying time, thus, the 3 hour wait between arrival to the airport and flight, was really loooong for a short 40 minute flight.

From what I read, thanks for all the feedbacks in the forum, LAN short-flights should be avoided but it would be worth a try on longhaul. Maybe, maybe I would try but it would not be my first choice - if options are available. LPB/IQQ has no options so LAN is the first - and only choice.


User currently offlinePHKLM From Northern Mariana Islands, joined Dec 2005, 1198 posts, RR: 2
Reply 23, posted (6 years 8 months 2 weeks 3 days 12 hours ago) and read 1223 times:

I have done 5 segments in Y on LAN in 2007:
Except for the fifth segment there were several issues, let me give you an overview:

1) EZE-SCL
2) SCL-IPC
3) IPC-SCL
4) SCL-EZE
5) COR-AEP
6) EZE-GRU (Cancelled)

Let me say that in general the LAN reservations system is superb. Single to none in South America, book, change, cancel, check-in online within seconds. It's truly a great system and very easy to use also for foreigners that know nothing about aviation in South America.

1: EZE-SCL on a busy Friday afternoon with the A340-300 (Y-class)
The LAN system broke down at EZE, so check-in was done manually. The employees behind the counter where on the phone with LAN Reservations, so they could check every single passengers reservation in the system. They hand-wrote boarding passes. Seen the circumstances I found this handled extremely well, the A340 was full to the brim but check-in was not much slower than usual. Friendly staff on the ground and nothing to fail during the flight. Simple snack plus beverages were served, nothing to write home about - just average. PTV's were booted for the <2 hr flight to SCL.

2: SCL-IPC on a early morning departure out of the SCL fog with one of the new 767-300ER's (Economy)
Check-in opened relatively late, I stood in line for some time but at one point 5 or so LAN employees were coming to the counter and I think it was the first flight of the day so that's probably why they weren't there before. They asked whether I wanted to upgrade to C as a LANPASS member and paying some cash, but I'm a student so I declined (still regretting it right now off course but that's life). Once on board the 767 I was amazed by the IFE, damn, it's good. Seats very nice, recline very comfortable, perfect long haul product IMHO. So off to IPC we went. Not really.
Something on the plane went MX and we spent 2 hours in SCL on the ground, in the plane waiting. No drinks whatsoever served, but lavs were open and crew was on the intercom every 15 to 30 minutes or so to keep us updated. Problem was eventually fixed and some parts swapped as I counted about 20 LAN MX's guys on the tarmac carrying a tablet PC and a large file-organizer with pink sheets and the reg of the plane written on it.
So finally we were off to IPC, breakfast was served as well as a round of drinks. Pretty decent, nothing special but not bad either.
After some hours flying another round of drinks was done, but no food was served. It's decent for the 5 hours planned flight but with the delay of 2 hours it became a pretty long trip with limited food, so I was glad to be at IPC at last.

3: IPC-SCL in the morning LAN called me on my Dutch cellphone and told me to stay in bed because the flight was delayed for 5 hours. Five hours later I go to the airport at IPC and they say, sorry sir the plane left from SCL late and is now due to arrive in one hour but here's a voucher for a sandwich and drink. Met some American at the funny small bar at IPC where you can pass customs and security without noticing, not that it matters because at IPC you can walk through/around/over the airport fence anyway. It's just part of the island, very special place indeed.
The 767-300ER (Y-class) with new interior arrived and I teamed up with the Americans I just met, in flight service was again very nice. A meal was served and they were easy with the drinks. After dinner service I asked for another red wine, no problem sir. Halfway during the flight I went to the rear galley and asked for a whiskey on the rocks, they said "it ain't policy" but no questions asked and there was my drink. Although more than 5 hours in the air the flight was too short to truly discover the gem that is called AVOD PTV; played games against the Americans and watched movies. We arrived in SCL very late at night due to the time difference and the delay, so the Americans couldn't get to their hotels about 100 km away from SCL. They went to the LAN desk after arrival and a taxi was called for them; LAN paid the bill.
I had a flight to EZE very early the next morning because I was going to meet a friend and fly to GIG on TAM together on a different reservation. I asked the LAN staff at the desk to check in my luggage for the next morning, but they said impossible. So I was facing a night at the airport, but a LAN employee approached me and said, sir just write down some details here and you'll be taken to the Crown Plaza Hotel in Santiago downtown, and we'll get you a flight in the afternoon to EZE. So I told him, sorry don't bother because I really need that first flight out of SCL and he said: no you go to the hotel and I arrange a taxi to pick you up before your early flight. So one hour later I was in the Crown Plaza and boy was I happy to be a LAN customer, backpacking through South America and then being treated like that
The taxi came and the nice guy at the Crown Plaza said "sir, make sure you enjoy our services a little longer next time".

4: SCL-EZE, the first flight of the day is operated by LAN Ecuador's A320, so I expected it to be very standard. First problem was to get my luggage from SCL to GIG via EZE on LA and JJ without claiming it in EZE. Impossible was the answer of the LAN check-in staff. But I looked them in the eyes with an expression like "I know you can" and after handing over my TAM PNR she made it work, luggage was checked thru on JJ as it should be, because JJ and LA interline. The A320 was very standard indeed, mediocre breakfast and the usual LAN service. It's hard to describe, but I found LAN staff either very good and friendly, or very efficient and formal. Not really bad or moody, just efficient and a little impersonal. The flight to EZE had the latter ones on board, or maybe it was the time of day. Anyway, the radar was still missing in EZE, or working every now and then and boy it was foggy. Couldn't see the wing-fences of the A320, so I call that dense fog. We had to wait 30 mins on the apron before a follow me brought us in to the gates, EZE was shut down shortly after due to the fog so my TAM flight was delayed and I could have stayed in the hotel in SCL longer, but well. Met my friend and LAN assured me my luggage was delivered to TAM. After arriving in GIG I discovered it was indeed, well done LAN.

5: COR-AEP, short domestic flight on LAN Argentina A320. Made the same flight in 2006 with LV-BBO, a rattle-trap B737-200Adv, but this time a nice and shiny A320. Leg room a little poor, but still much more than your average easyJet or Ryanair flight in Europe. Service efficient, but nothing special, drinks (including beer & wine) and a snack-box with some sweets. Ground staff friendly as ever, cabin crew of the efficient type again.

6: EZE-GRU. I didn't go because I decided to fly AF directly from EZE to CDG and I needed to cancel my LAN ticket. Done within seconds at the Buenos Aires office and my credit card was refunded.

All in all I find LAN a very professional airline, and it really is my carrier of choice within South America. They did not disappoint me although out of my limited set of flights a lot went wrong, LAN was there to solve it and make it as convenient as possible for me.

[Edited 2008-01-05 05:31:07]

[Edited 2008-01-05 05:32:06]

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LAN New Business Class: Which Routes? posted Thu Dec 6 2007 12:52:43 by Hardiwv
LAN Argentina Awaits 3rd 767-300/ER posted Fri Nov 23 2007 12:39:35 by MD11junkie
LAN 732 Transformed Into A Pub! posted Sun Nov 18 2007 16:39:05 by USADreamliner
LAN Flying CCS-MAD!?!? posted Sun Nov 11 2007 18:41:35 by 797
LAN Increasing Nonstop JFK-SCL Frequency? posted Wed Nov 7 2007 17:46:58 by AlitaliaMD11
Boeing And LAN Complete 787 And 777F Deal posted Mon Nov 5 2007 10:34:53 by NYC777
AA, LAN Argentina Apply For Codeshare posted Tue Oct 30 2007 16:16:30 by MAH4546
Question Regarding LAN 767s PTVs posted Tue Oct 30 2007 05:28:10 by Ogre727