Lincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8 Posted (7 years 4 months 2 weeks 2 days 7 hours ago) and read 2571 times:
I just found myself wondering if there's a comprehensive list of stations that Continental has outsourced both customer service and ramp [or if there are any, customer service only].
I'm also curious if there's a similar list for COEX stations (not including "Continental Connection" carriers like CommutAir).
For example, I know that ONT is* handled by Delta CSRs up top and Delta/DGS on the ramp.
Just idle curiosity more than anything.
I say "is" because last time I flew through ONT it couldn't be any more blatantly ovbious that the CSRs were all Deltoids [The "Delt...er...Continental Airlines flight XXX" announcements didn't disguise matters at all Â ] but last time I checked out CO's careers site they had several positions at ONT, so maybe they insourced the station?
[Edited 2008-01-08 18:31:13]
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Uadc8contrail From United States of America, joined Sep 2003, 1782 posts, RR: 9
Reply 1, posted (7 years 4 months 2 weeks 2 days 7 hours ago) and read 2558 times:
i know COEX is outsourced in cos to usair(previous hp) above and below wing, hp also handled CO mainline there after CO contracted it out, dont remember the year but remember seeing pax check in at hp
Fjnovak1 From United States of America, joined Apr 2000, 615 posts, RR: 2
Reply 3, posted (7 years 4 months 2 weeks 2 days 5 hours ago) and read 2502 times:
I dont think that CO uses DL anymore in ONT. I lived near ONT for a year (November 2006-October 2007) and during that time flew two or three times on DL and two times on CO. I didn't notice the same people working both counters, they weren't dressed at all alike, and there was no indication that CO was DL-handled (would it have been possible that the staffs were still different but they still were DL people?). Anyway, both times I flew CO were on the 12:50 AM two hour, 45 minute "redeye" to Houston, with a connection onto DTW...that was a brutal flight. At least I got upgraded to F on one of them, and had the bulkhead on the other. That made it better to try and sleep.
Cory6188 From United States of America, joined Feb 2004, 2712 posts, RR: 5
Reply 12, posted (7 years 4 months 2 weeks 1 day 13 hours ago) and read 2157 times:
Here's a rather random list of CO stations, all of which are from personal experience:
EWR, IAH, CLE -- all CO (duh)
BOS -- all CO
MHT -- CO above-wing
PBI -- all CO
SJU -- CO above-wing only
STT -- above and below-wing outsourced to Worldwide Flight Services (and they're awful, too)
LAX -- all CO
MSY -- CO above-wing
DCA -- CO above-wing
IAD -- CO above-wing
In my opinion, I could care less whether or not they outsource the ramp work as long as the bags get on the plane. The above-wing service, on the other hand, is a completely different story, and from my experience, suffers significantly when it is outsourced.
IAD51FL From United States of America, joined Dec 2006, 354 posts, RR: 3
Reply 13, posted (7 years 4 months 2 weeks 1 day 10 hours ago) and read 2104 times:
IAD = ExpressJet (COEX) above wing, FSS below wing
ICT, DSM = American Eagle above and below, 1 ExpressJet Team Lead
HSV, CRW, TLH = Outsourced to ASA or Pinnicle cant remember which one, 1 ExpressJet Team Lead.
Enjoying the view of KIAH approach end of 27. 29.9758015, -95.2695694
Used to be Worldwide for both, but cargo changed to Unlimited Services Group (USG) a couple of years ago. I'm not sure if the pax side was changed to USG as well, but is still outsourced. It is not easy to tell that they are not CO or AirMike employees since they do wear CO uniforms. The CO contract is up for renewal and it sounds like they may change to another company.