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Which CO (&/or COEX) Stations Are Outsourced?  
User currently offlineLincoln From United States of America, joined Nov 2004, 3887 posts, RR: 8
Posted (6 years 6 months 2 weeks 3 days 18 hours ago) and read 2341 times:

I just found myself wondering if there's a comprehensive list of stations that Continental has outsourced both customer service and ramp [or if there are any, customer service only].

I'm also curious if there's a similar list for COEX stations (not including "Continental Connection" carriers like CommutAir).

For example, I know that ONT is* handled by Delta CSRs up top and Delta/DGS on the ramp.

Just idle curiosity more than anything.

I say "is" because last time I flew through ONT it couldn't be any more blatantly ovbious that the CSRs were all Deltoids [The "Delt...er...Continental Airlines flight XXX" announcements didn't disguise matters at all  ] but last time I checked out CO's careers site they had several positions at ONT, so maybe they insourced the station?

Lincoln

[Edited 2008-01-08 18:31:13]


CO Is My Airline of Choice || Baggage Claim is an airline's last chance to disappoint a customer || Next flts in profile
21 replies: All unread, jump to last
 
User currently offlineUadc8contrail From United States of America, joined Sep 2003, 1782 posts, RR: 9
Reply 1, posted (6 years 6 months 2 weeks 3 days 18 hours ago) and read 2328 times:

Lincoln,
i know COEX is outsourced in cos to usair(previous hp) above and below wing, hp also handled CO mainline there after CO contracted it out, dont remember the year but remember seeing pax check in at hp



bus driver.......move that bus:)
User currently offlineCOERJ145 From United States of America, joined Jun 2005, 1421 posts, RR: 1
Reply 2, posted (6 years 6 months 2 weeks 3 days 18 hours ago) and read 2327 times:

I think TUS is outsourced to US(formerly HP). Last time I was in TUS(in July 2006) US and CO had the same check-in desks. They also shared gates.

User currently offlineFjnovak1 From United States of America, joined Apr 2000, 607 posts, RR: 2
Reply 3, posted (6 years 6 months 2 weeks 3 days 16 hours ago) and read 2272 times:

I dont think that CO uses DL anymore in ONT. I lived near ONT for a year (November 2006-October 2007) and during that time flew two or three times on DL and two times on CO. I didn't notice the same people working both counters, they weren't dressed at all alike, and there was no indication that CO was DL-handled (would it have been possible that the staffs were still different but they still were DL people?). Anyway, both times I flew CO were on the 12:50 AM two hour, 45 minute "redeye" to Houston, with a connection onto DTW...that was a brutal flight. At least I got upgraded to F on one of them, and had the bulkhead on the other. That made it better to try and sleep.


Go Blue!!
User currently offlineCOSPN From Northern Mariana Islands, joined Oct 2001, 1605 posts, RR: 0
Reply 4, posted (6 years 6 months 2 weeks 3 days 14 hours ago) and read 2196 times:

HNL is a big station Outsourced

User currently offlineCO777ER From United States of America, joined Jun 2005, 691 posts, RR: 0
Reply 5, posted (6 years 6 months 2 weeks 3 days 13 hours ago) and read 2185 times:

I still don't see how HNL is outsourced with daily flights to/from GUM, IAH, EWR and LAX all with dense capacity 764s and the 738 Island Hopper.
GUM x 1
IAH x 2
EWR x 1
LAX x 1
Island Hopper x 1


User currently offlineCOSPN From Northern Mariana Islands, joined Oct 2001, 1605 posts, RR: 0
Reply 6, posted (6 years 6 months 2 weeks 3 days 13 hours ago) and read 2178 times:

Yup well Rumor has it they will insource it

User currently offlineTsnamm From United States of America, joined May 2005, 628 posts, RR: 0
Reply 7, posted (6 years 6 months 2 weeks 3 days 8 hours ago) and read 2126 times:

HNL is handled by Air Mike as far as I know....including ramp and cargo as well...when did this change?

User currently offlineAbsimilliard From Canada, joined Nov 2007, 29 posts, RR: 0
Reply 8, posted (6 years 6 months 2 weeks 3 days 8 hours ago) and read 2110 times:

YUL is outsourced to NWA if my memory serves me correctly... Interesting choice, as Worldwide does AA, US Airways. UA is now Swissport.

User currently offlineCLE757 From United States of America, joined Apr 2005, 1122 posts, RR: 0
Reply 9, posted (6 years 6 months 2 weeks 3 days 6 hours ago) and read 2054 times:

LAS,MCO,PHX,TPA,SEA,DEN no CO ramp, and big stations.


Cleveland the best location in the Nation
User currently offlinePSU.DTW.SCE From United States of America, joined Jan 2002, 7521 posts, RR: 28
Reply 10, posted (6 years 6 months 2 weeks 3 days 6 hours ago) and read 2045 times:

I may be wrong, but I believe that CO has/had (as of late 2006) outsourced the ramp at DTW to DGS. Above the wing is all CO though.

User currently offlineJustlump From United States of America, joined Jan 2007, 154 posts, RR: 0
Reply 11, posted (6 years 6 months 2 weeks 3 days 5 hours ago) and read 2005 times:
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ABI, SJT, DRT, ACT, TYR, TXK, BPT, CLL, GRK, and VCT are all Colgan staffed Stations. The new Q400 ops in EWR will be flown with 9L crews and ground handled by ExpressJet.

User currently offlineCory6188 From United States of America, joined Feb 2004, 2686 posts, RR: 6
Reply 12, posted (6 years 6 months 2 weeks 3 days 1 hour ago) and read 1927 times:

Here's a rather random list of CO stations, all of which are from personal experience:

EWR, IAH, CLE -- all CO (duh)
BOS -- all CO
MHT -- CO above-wing
PBI -- all CO
SJU -- CO above-wing only
STT -- above and below-wing outsourced to Worldwide Flight Services (and they're awful, too)
LAX -- all CO
MSY -- CO above-wing
DCA -- CO above-wing
IAD -- CO above-wing

In my opinion, I could care less whether or not they outsource the ramp work as long as the bags get on the plane. The above-wing service, on the other hand, is a completely different story, and from my experience, suffers significantly when it is outsourced.


User currently offlineIAD51FL From United States of America, joined Dec 2006, 352 posts, RR: 3
Reply 13, posted (6 years 6 months 2 weeks 2 days 22 hours ago) and read 1874 times:

IAD = ExpressJet (COEX) above wing, FSS below wing
ICT, DSM = American Eagle above and below, 1 ExpressJet Team Lead
HSV, CRW, TLH = Outsourced to ASA or Pinnicle cant remember which one, 1 ExpressJet Team Lead.

Chris



Enjoying the view of KIAH approach end of 27. 29.9758015, -95.2695694
User currently offlineCOSPN From Northern Mariana Islands, joined Oct 2001, 1605 posts, RR: 0
Reply 14, posted (6 years 6 months 2 weeks 2 days 19 hours ago) and read 1810 times:

HNL is not Airmike it is OUTSOURCED Ramp Aloha Air Pax - Cargo Im not sure...May open as CO station as CMI is Union and I dont think CO will want Teamsters in HNL

User currently offlineKcrwFlyer From United States of America, joined May 2004, 3795 posts, RR: 7
Reply 15, posted (6 years 6 months 2 weeks 2 days ago) and read 1703 times:



Quoting IAD51FL (Reply 13):
HSV, crw, TLH = Outsourced to ASA or Pinnicle cant remember which one, 1 ExpressJet Team Lead.

Comair in CRW.


User currently offlineUN_B732 From United States of America, joined Jul 2001, 4289 posts, RR: 4
Reply 16, posted (6 years 6 months 2 weeks 2 days ago) and read 1686 times:

BTV is handled by ExpressJet, who I believe also handles NW


What now?
User currently offlineNLINK From United States of America, joined Nov 2003, 313 posts, RR: 0
Reply 17, posted (6 years 6 months 2 weeks 2 days ago) and read 1684 times:

CHA is handled by Pinnacle

User currently offlineFLY2TUS From United States of America, joined Dec 2007, 65 posts, RR: 0
Reply 18, posted (6 years 6 months 2 weeks 2 days ago) and read 1668 times:



Quoting COERJ145 (Reply 2):

It still remains the same here in TUS actually. All of CO 's stuff is done by US.

P.S. First post on A.net. Good to be here Big grin



Ready. Set. Jet.
User currently offlineJustlump From United States of America, joined Jan 2007, 154 posts, RR: 0
Reply 19, posted (6 years 6 months 2 weeks 1 day 21 hours ago) and read 1620 times:
Support Airliners.net - become a First Class Member!



Quoting FLY2TUS (Reply 18):
P.S. First post on A.net. Good to be here

Hopefully, the first of many posts. Welcome to A.net my friend.


User currently offlineHa763 From United States of America, joined Jan 2003, 3632 posts, RR: 5
Reply 20, posted (6 years 6 months 2 weeks 1 day 17 hours ago) and read 1575 times:
Support Airliners.net - become a First Class Member!



Quoting COSPN (Reply 14):
HNL is not Airmike it is OUTSOURCED Ramp Aloha Air

 checkmark 

Quoting COSPN (Reply 14):
Pax - Cargo Im not sure

Used to be Worldwide for both, but cargo changed to Unlimited Services Group (USG) a couple of years ago. I'm not sure if the pax side was changed to USG as well, but is still outsourced. It is not easy to tell that they are not CO or AirMike employees since they do wear CO uniforms. The CO contract is up for renewal and it sounds like they may change to another company.


User currently offlineCALMSP From United States of America, joined Aug 2003, 3923 posts, RR: 7
Reply 21, posted (6 years 6 months 2 weeks 1 day 15 hours ago) and read 1538 times:
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yes, ONT has been CO above for a while now..............the ramp is still vendored out.

MSY is all CO.



okay, I'm waiting for the rich to spread the wealth around to me. Please mail your checks to my house.
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