A380forana From Japan, joined Jan 2008, 47 posts, RR: 0
Reply 1, posted (7 years 1 month 3 weeks 5 days 21 hours ago) and read 7051 times:
It is crazy indeed...
There is no comparison possible at least between AA and SQ in term of service...
I flew both of them, SQ is by far superior, BA, VS, also, and LH, don't know as I don't fly them often, especially from Japan to Europe because of their prehistoric IFE.
Singapore_Air From United Kingdom, joined Nov 2000, 13747 posts, RR: 19
Reply 3, posted (7 years 1 month 3 weeks 5 days 21 hours ago) and read 6995 times:
About 5,000 Travel Weekly readers, which include travel agents and marketing executives, voted to select the finalists in this year's polling and those readers were then asked to vote for the nominees in 51 categories.
Stitch From United States of America, joined Jul 2005, 31838 posts, RR: 85
Reply 7, posted (7 years 1 month 3 weeks 5 days 19 hours ago) and read 6731 times:
Quoting BlueSky1976 (Reply 2): That explains it all... I bet majority of those "executives" never stepped a foot on SQ, LH or BA...
Or they flew "the Nationals" very rarely and AA much more often, so even if they had a great single experience on SQ, LH or BA, the larger number of good experiences they had on AA instilled the view that AA was better.
I've had some experiences on UA that were equal or better then I have had on SQ, LH and NH. And all of my experiences on UA have been no worse then good. And between 2001 and 2005, I flew UA much more then the others so I'd rate UA pretty high. But now that I fly SQ, LH and NH more often then UA, it is clear that for the most part those three offer a better experience, but it does not detract from what I experienced on UA and I can still find gems in the UA system (UA901 FRA-SFO, UA875 SEA-NRT, UA876 NRT-SEA) even today.
Aloha73G From United States of America, joined Jul 2003, 2378 posts, RR: 4
Reply 9, posted (7 years 1 month 3 weeks 5 days 18 hours ago) and read 6424 times:
While there is no comparison between AA and the other carriers listed in terms of onboard service, you have to consider that part of customer service is flying to the places where people want to and IF you live in the US, it is hard to argue with AA's route network. It is by far the most balanced. In the same way, I wouldn't expect Singapore or AA to be voted by The UK or Germany as the best airline since their service to those countries is limited....in those cases I would expect VS or BA and LH to win.
Again, I am not saying AA is as good as those carriers but they do offer the most balanced international route network from the USA and a decent, consistent international product.
Aloha Airlines - The Spirit Moves Us. Gone but NEVER Forgotten. Aloha, A Hui Hou!
LAXdude1023 From India, joined Sep 2006, 7959 posts, RR: 25
Reply 11, posted (7 years 1 month 3 weeks 5 days 18 hours ago) and read 6367 times:
AA isnt a bad carrier, I fly them most of the time. However putting AA as having better service than SQ, BA, or VS is not really accurate. LH isnt that great so, I can maybe see that. The one thing AA does have for travelers in the US is an extensive network from more major cities than any other carrier in the US. That makes it somewhat easier, but in terms of service, AA still lags behind CO for the domestic carrier. Domestically DL, NW, AA, and UA arent that impressive servicewise. CO is better.
Sorry, I cannot agree with that, try flying for instance a LH A300 on a short hop from LHR to FRA, then fly a AA300 from MIA to SJU. The aircraft standard let alone service standard is miles apart. I just dont understand what planet these people were on when they did this survey, hence why I started the thread. Maybe they were on planet DFW??!!
NYCAAer From United States of America, joined Jul 2004, 693 posts, RR: 3
Reply 13, posted (7 years 1 month 3 weeks 5 days 12 hours ago) and read 6080 times:
Even though I work them, I wonder if AA paid them for the award. How could we beat SQ? Or even BA despite their baggage handling problems of last summer? They both have a product far superior to us, unfortunately. I miss the service we offered inflight back when I started in the late 1980s. We were proud of our international inflight service in those days.
KLM11 From United States of America, joined Dec 2003, 182 posts, RR: 1
Reply 16, posted (7 years 1 month 3 weeks 5 days 10 hours ago) and read 5631 times:
How ridiculous! If I were to make a list of the best int'l carriers, AA would certainly not be at the top. Although my experience flying with them, especially up front, is limited, I have never had an above average experience with AA. At least in terms of their Y product, the meals were sub-par, seats outdated with a limited IFE selection, and overall service worse IMHO compared to UA and CO for US carriers. I will agree that they do have very nice terminal facilities, as noted in the article (eg. LAX, JFK, and MIA to name a few). On the whole however, I think the award is a bit out of touch with reality...
FlyMeToTheMoon From United States of America, joined Jul 2004, 242 posts, RR: 1
Reply 17, posted (7 years 1 month 3 weeks 5 days 10 hours ago) and read 5574 times:
I am not sure if I should laugh or cry. This is downright pathetic and idiotic - AA better than SQ, LH and BA?!?!?!?!?!? Give me a break. No one in the right mind that has set foot more than once on any of those three airlines would choose AA. But then again need to look at who this magazine is... somewhat similar to a Yugo being rated best automobile by the Hoboken AutoMagazine. And if you are not in the mood to laugh then weep. I sure look forward to seeing this "award" in AA's marketing materials.
Aviateur From United States of America, joined Apr 2004, 1362 posts, RR: 11
Reply 19, posted (7 years 1 month 3 weeks 5 days 9 hours ago) and read 5137 times:
It's a skewed and essentially meaningless survey, that's all. "Travel Weekly?" Come on.
It's like when advertisements for crappy movies use promotional blurbs from obscure publications. "A great flick don't miss it, " says Joe NoName of the Hollywood Gazette News Bulletin Weekly Digest. Turns out nobody has ever heard of the HGNBWD.
And/or the voters were obviously biased toward U.S. airlines.
That's not to criticize American unfairly, but clearly you can't compare *any* U.S. carrier to SQ or CX or EK or any of the others.
Patrick Smith is an airline pilot, air travel columnist and author
44k From United States of America, joined Aug 2007, 310 posts, RR: 0
Reply 21, posted (7 years 1 month 3 weeks 5 days 8 hours ago) and read 4761 times:
Congrats AA! This goes nicely along with the "Best wine in Business Class" award that was issued not too long ago.
I work for AA and I'm really happy and proud about some recognition. I hope AA can invest more cash in bringing the cabins up to date, especially domestic. I have flown LH in J before and AA J service is definately comparable if not better.