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Tiger - Are There Bigger Problems  
User currently offlineSparklehorse12 From Australia, joined Feb 2007, 884 posts, RR: 1
Posted (6 years 3 months 1 week 1 day 17 hours ago) and read 3554 times:

I am wondering if anyone knows if Tiger are struggling in Australia. Man, they are getting some bad publicity of late. Just before Xmas on my way to OOL to get a plane back to SYD the taxi driver said to me " mate you are lucky you are not flying Tiger, they are the worst airline ever, they leave you stranded with no compensation or help"

There has been articles in all daily papers about them cancelling flights, not having enough pilots etc. Then this:

http://www.etravelblackboard.com.au/index.asp?id=73336&nav=2


considering who they are owned by, I am really surprised......

JQ certainly have the edge over them at the moment.


Airlines Flown : QF,NW,AA, CX, AC, MH, SQ, DJ, NZ, TG, PG,US, FJ, J8, AN, DD, JQ
27 replies: All unread, showing first 25:
 
User currently offlineCHRISBA777ER From UK - England, joined Mar 2001, 5964 posts, RR: 62
Reply 1, posted (6 years 3 months 1 week 1 day 17 hours ago) and read 3514 times:

Flew with them today as a matter of fact and have to say Alpha-Bravo; the A320 I went on, has seen better days. Flight was ok but nothing to write home about. Seats stained and pockets not cleaned and full of litter from the previous flight. Grease marks on one side of the polycarbonate partition (i was in 1A) and dried cleaning fluid bubbles on the other. Seats were hard and no winged headrest meant sleep not easy to do. Bit tatty and grubby. Staff ok but two were so emaciated and anorexic that it actually turned my stomach - not cool.  Sad I dont mean skinny i mean dangerously stick thin - arms the width of a Mars Bar. Dont like seeing it.

Their despatch team in BKK are absolutely sh*t-hot though - seriously slick.



What do you mean you dont have any bourbon? Do you know how far it is to Houston? What kind of airline is this???
User currently offlineVHHYI From Australia, joined Oct 2007, 97 posts, RR: 0
Reply 2, posted (6 years 3 months 1 week 1 day 17 hours ago) and read 3513 times:

For one there is a aviation staff shortage (apparently) which doesn't help them as a new entrant. There have also been others out of their immediate control - like Alice Springs ground handling. Similar cries were heard when Jetstar was launching.

I think they also haven't communicated their purpose correctly as a true LCC, and Australia is full of people wanting something for nothing.

From Tiger Airways Conditions of Carraige:

Quote:

Article 11: Refunds 11.1 General: There shall be no refund whatsoever unless in the circumstances as provided herein.
....

http://209.85.173.104/search?q=cache...ge&hl=en&ct=clnk&cd=2&client=opera

(Google cache, website isn't working)

Maybe these guys should spawn an Australian version of 'Airline'.

(If you want more dirt theres always 'that pilot forum')



This Porsche is like an Airbus;an Engineering marvel, but without passion - Jeremy Clarkson
User currently offlineKiwiinOz From New Zealand, joined Oct 2005, 2165 posts, RR: 5
Reply 3, posted (6 years 3 months 1 week 1 day 16 hours ago) and read 3482 times:



Quoting VHHYI (Reply 2):
I think they also haven't communicated their purpose correctly as a true LCC, and Australia is full of people wanting something for nothing.

I'm constantly amazed my this. Even in parts of the world where the LCC concept is well communicated, people still whine about the lack of services.

Tiger's startup issues are no big deal. In terms of not paying for stranded passengers etc, that's pretty standard LCC stuff.

Buying a ticket with these guys is the same as buying a ticket on a bus. Don't expect anything more that a seat that gets you to your destination. If people want more than that, then fly Qantas


User currently offline6thfreedom From Bermuda, joined Sep 2004, 3314 posts, RR: 20
Reply 4, posted (6 years 3 months 1 week 1 day 16 hours ago) and read 3399 times:



Quoting KiwiinOz (Reply 3):

I'm constantly amazed my this. Even in parts of the world where the LCC concept is well communicated, people still whine about the lack of services.

Tiger's startup issues are no big deal. In terms of not paying for stranded passengers etc, that's pretty standard LCC stuff.

Buying a ticket with these guys is the same as buying a ticket on a bus. Don't expect anything more that a seat that gets you to your destination. If people want more than that, then fly Qantas

At last! Someone that gets it!

Was on an LCC (which will remain un-named) flight once that was diverted due to poor weather.
Lady sitting behind me; "This is what you get for paying $99 for your flight!"
My response "why don't you go back to flying with airline x then, and paying $350 one way for your fare... and by the way, even if you paid $350, you still would have been diverted"!


User currently offlineChrisrad From Australia, joined Dec 2000, 1055 posts, RR: 8
Reply 5, posted (6 years 3 months 1 week 1 day 15 hours ago) and read 3308 times:

Flew them yesterday MEL-ADL-MEL, no issues, no problems. Inflight service was on par with JQ. The only small fault on the return flight was a delay thanks to MEL ATC having some sort of dispute over wages. For $10 each way I couldnt complain, leg room was abysmal, but being 6'4" wasn't going to help.


Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
User currently offlineZeke From Hong Kong, joined Dec 2006, 8643 posts, RR: 75
Reply 6, posted (6 years 3 months 1 week 1 day 15 hours ago) and read 3291 times:



Quoting Sparklehorse12 (Thread starter):
I am wondering if anyone knows if Tiger are struggling in Australia. Man, they are getting some bad publicity of late. Just before Xmas on my way to OOL to get a plane back to SYD the taxi driver said to me " mate you are lucky you are not flying Tiger, they are the worst airline ever, they leave you stranded with no compensation or help"

Tiger in Australia is not the same airline as the Singapore based carrier mentioned in that article. The Singapore operation from what I understand is having problems retaining pilots, lots leaving for the middle east. I am hearing they are using expensive contract pilots as their employed pilots that are left are at the maximum flight hour limitation.



We are addicted to our thoughts. We cannot change anything if we cannot change our thinking – Santosh Kalwar
User currently offlineCHRISBA777ER From UK - England, joined Mar 2001, 5964 posts, RR: 62
Reply 7, posted (6 years 3 months 1 week 1 day 15 hours ago) and read 3217 times:



Quoting Zeke (Reply 6):
Quoting Sparklehorse12 (Thread starter):
I am wondering if anyone knows if Tiger are struggling in Australia. Man, they are getting some bad publicity of late. Just before Xmas on my way to OOL to get a plane back to SYD the taxi driver said to me " mate you are lucky you are not flying Tiger, they are the worst airline ever, they leave you stranded with no compensation or help"

Tiger in Australia is not the same airline as the Singapore based carrier mentioned in that article. The Singapore operation from what I understand is having problems retaining pilots, lots leaving for the middle east. I am hearing they are using expensive contract pilots as their employed pilots that are left are at the maximum flight hour limitation.

Skipper I had today was a Spaniard - maybe Mexican, not sure. Greaser of a landing though.  Wink



What do you mean you dont have any bourbon? Do you know how far it is to Houston? What kind of airline is this???
User currently offlineZeke From Hong Kong, joined Dec 2006, 8643 posts, RR: 75
Reply 8, posted (6 years 3 months 1 week 1 day 15 hours ago) and read 3203 times:



Quoting CHRISBA777ER (Reply 7):
Skipper I had today was a Spaniard - maybe Mexican, not sure. Greaser of a landing though.

Been hearing they are attracting some people from central and South America (like Brazil). Bit hard to know who did the landing sitting in a passenger seat, you have 3 options, CM1/CM2/Autopilot.



We are addicted to our thoughts. We cannot change anything if we cannot change our thinking – Santosh Kalwar
User currently offlineCHRISBA777ER From UK - England, joined Mar 2001, 5964 posts, RR: 62
Reply 9, posted (6 years 3 months 1 week 1 day 14 hours ago) and read 3173 times:



Quoting Zeke (Reply 8):
Quoting CHRISBA777ER (Reply 7):
Skipper I had today was a Spaniard - maybe Mexican, not sure. Greaser of a landing though.

Been hearing they are attracting some people from central and South America (like Brazil). Bit hard to know who did the landing sitting in a passenger seat, you have 3 options, CM1/CM2/Autopilot.

F/O was Singaporean I think. Whoever it was - nice landing.  Wink



What do you mean you dont have any bourbon? Do you know how far it is to Houston? What kind of airline is this???
User currently offlineBaroque From Australia, joined Apr 2006, 15380 posts, RR: 59
Reply 10, posted (6 years 3 months 1 week 1 day 13 hours ago) and read 3069 times:



Quoting CHRISBA777ER (Reply 1):
Flew with them today as a matter of fact and have to say Alpha-Bravo; the A320 I went on, has seen better days. Flight was ok but nothing to write home about. Seats stained and pockets not cleaned and full of litter from the previous flight. Grease marks on one side of the polycarbonate partition (i was in 1A) and dried cleaning fluid bubbles on the other. Seats were hard and no winged headrest meant sleep not easy to do. Bit tatty and grubby.

You make that sound such an attractive experience. No doubt you will be writing their ad copy any day now! Reminds me of a QF occasion when the previous occupant of my wife's seat had apparently not found the bag! YUK!


User currently offlineSparklehorse12 From Australia, joined Feb 2007, 884 posts, RR: 1
Reply 11, posted (6 years 3 months 1 week 18 hours ago) and read 2775 times:

I had heard they were having problems with pilots. I was litterally gobsmacked by the conversation the taxi driver was having on his mobile with other cabbies who were asking what the crowds were like at OOL. They were laughing about Tiger.......and wondering if any flights from MEL were going to arrive or whether they were going to train monkeys to fly the planes.

I for one completely understand that it is a LCC but geez they are getting slammed!



Airlines Flown : QF,NW,AA, CX, AC, MH, SQ, DJ, NZ, TG, PG,US, FJ, J8, AN, DD, JQ
User currently offlineECONOMICS From , joined Dec 1969, posts, RR:
Reply 12, posted (6 years 3 months 1 week 17 hours ago) and read 2752 times:



Quoting Sparklehorse12 (Thread starter):
I am wondering if anyone knows if Tiger are struggling in Australia. Man, they are getting some bad publicity of late. Just before Xmas on my way to OOL to get a plane back to SYD the taxi driver said to me " mate you are lucky you are not flying Tiger, they are the worst airline ever, they leave you stranded with no compensation or help"

hey they've only just started. SQ r here fo the long haul & don't care if they don't make any money for a few years.

Think they have only 5 aircraft in OZ now but soon will have 20+. That's when it'll get interesting when they start BNE-SYD-MEL triangle in peak hour !!!

If they did it now they'd probably only be able to do 1 or 2 flights a day on each of Golden Triangle sectors, but when have 20 aircraft it's a different story.


User currently offlineSparklehorse12 From Australia, joined Feb 2007, 884 posts, RR: 1
Reply 13, posted (6 years 3 months 1 week 16 hours ago) and read 2689 times:

Yes, it will get interesting when they have more planes. I heard from a reasonable source that SQ are not pleased with the way the launch has gone........


Airlines Flown : QF,NW,AA, CX, AC, MH, SQ, DJ, NZ, TG, PG,US, FJ, J8, AN, DD, JQ
User currently offlineECONOMICS From , joined Dec 1969, posts, RR:
Reply 14, posted (6 years 3 months 1 week 15 hours ago) and read 2618 times:



Quoting Sparklehorse12 (Reply 13):
Yes, it will get interesting when they have more planes. I heard from a reasonable source that SQ are not pleased with the way the launch has gone........

They have to work out a better policy for long delays / cancellations, esp. for last flight of the day, I mean a late or back of clock departure is better than a cancellation of a flight due to depart at 2000, but instead departs at 2359 or 0100.


User currently offline6thfreedom From Bermuda, joined Sep 2004, 3314 posts, RR: 20
Reply 15, posted (6 years 3 months 1 week 15 hours ago) and read 2570 times:



Quoting ECONOMICS (Reply 14):
They have to work out a better policy for long delays / cancellations, esp. for last flight of the day, I mean a late or back of clock departure is better than a cancellation of a flight due to depart at 2000, but instead departs at 2359 or 0100.

I don't think this is an option.
late arrival from MEL might be OK, but curfew at OOL and ADL makes this impossible.

Also, think about the logistics of getting ground crew and check in staff in HBA or LST between 0100 and 0500!
Unlikely and difficult proposition.

Plus the fact that 2 of the 3 aircraft are currently used back of clock to DRW and PER, with the 3rd aircraft arriving back from OOL to MEL at 2340!


User currently offlinePblaketas From Australia, joined Jun 2001, 55 posts, RR: 0
Reply 16, posted (6 years 3 months 1 week 14 hours ago) and read 2524 times:

Flying to Darwin with them on Friday, but have to fly Qantas down from Canberra and Virgin back to Canberra. Have left three hour gaps in between flights - hope that'll be enough? Maybe I should get travel insurance - seems that only looks after you for 6 hour delays though.

User currently offline6thfreedom From Bermuda, joined Sep 2004, 3314 posts, RR: 20
Reply 17, posted (6 years 3 months 1 week 3 hours ago) and read 2337 times:



Quoting Pblaketas (Reply 16):
Flying to Darwin with them on Friday, but have to fly Qantas down from Canberra and Virgin back to Canberra. Have left three hour gaps in between flights - hope that'll be enough? Maybe I should get travel insurance - seems that only looks after you for 6 hour delays though.

Judging by their schedule, Tiger allows 2 hours between connecting (Combo) flights.
It appears the connections time for Singapore-Melbourne over Darwin is 2.05.

If you have allowed 3 hours, you should be fine.
You have a buffer of around 1.45 for any delays.

+15 mins to collect bags
+5 minutes to walk to budget terminal
+10 minutes prior to check in cut off time (45 mins before departure).


User currently offlinePblaketas From Australia, joined Jun 2001, 55 posts, RR: 0
Reply 18, posted (6 years 3 months 6 days 16 hours ago) and read 2141 times:

Good stuff. Bought QBE travel insurance just in case they cancel on me and I get stuck in Darwin, also puts my excess on a rental car to $0. Will do a trip report next week in the Trip Reports forum.

User currently offline6thfreedom From Bermuda, joined Sep 2004, 3314 posts, RR: 20
Reply 19, posted (6 years 3 months 6 days 15 hours ago) and read 2076 times:



Quoting Pblaketas (Reply 18):
Good stuff. Bought QBE travel insurance just in case they cancel on me and I get stuck in Darwin, also puts my excess on a rental car to $0. Will do a trip report next week in the Trip Reports forum.

Are you travelling to Darwin, or through to Singapore.
Would be interesting to get an insight as to how transfers via Darwin are working...


User currently offlineECONOMICS From , joined Dec 1969, posts, RR:
Reply 20, posted (6 years 3 months 6 days 15 hours ago) and read 2039 times:

just got an email advertising sales fares to & from everywhere domestically from MEL.

Eg. MEL/OOL & v.v. ...

From A$59.95 one-way
Buy period: 16 Jan 08 to 17 Jan 08
Fly period: 1 May 08 to 25 Oct 08

but when I go & look there are cheaper fares AUD$49.95 & they are also available before this sales period !!!

Feel like getting on a plane just to go to MEL for a few days.

TT must be making a lot out of add ons such as insurance, car hire, hotels etc. don't you all think ??????????


User currently offlineChrisrad From Australia, joined Dec 2000, 1055 posts, RR: 8
Reply 21, posted (6 years 3 months 6 days 14 hours ago) and read 2020 times:



Quoting ECONOMICS (Reply 20):
just got an email advertising sales fares to & from everywhere domestically from MEL.

Eg. MEL/OOL & v.v. ...

From A$59.95 one-way
Buy period: 16 Jan 08 to 17 Jan 08
Fly period: 1 May 08 to 25 Oct 08

but when I go & look there are cheaper fares AUD$49.95 & they are also available before this sales period !!!

Having already booked $9.95 fares to DRW, ADL, NTL, $19.95 fares to RCK, MKY. I have found the pattern they use is they will have a sale with higher fares for a few days, then in between they have the $10-$20, quick sales. Even look at that email, "buy between 16-17 and 19-20 Jan" I bet they will have a quick cheap sale on Friday. Best time to look is early morning, around 7am, have never had probs getting seats.



Welcome aboard Malaysia Airlines! Winner of Best Cabin Staff 2001,2002,2003,2004,2007,2009,2012
User currently offlineCupraIbiza From Australia, joined Feb 2007, 836 posts, RR: 6
Reply 22, posted (6 years 3 months 6 days 14 hours ago) and read 2019 times:



Quoting ECONOMICS (Reply 20):
AUD$49.95

Who cares about this stuff at these prices? I think most of the travelling public are savvy enough to expect very little when they pay very little. I think Tigers rollout is sensational. Slow and steady. Amazingly they are quite well known in the "non a.net community" considering they have only run minimal (if any?) advertising.

Quoting CHRISBA777ER (Reply 1):
Flew with them today as a matter of fact and have to say Alpha-Bravo; the A320 I went on, has seen better days. Flight was ok but nothing to write home about. Seats stained and pockets not cleaned and full of litter from the previous flight. Grease marks on one side of the polycarbonate partition (i was in 1A) and dried cleaning fluid bubbles on the other. Seats were hard and no winged headrest meant sleep not easy to do. Bit tatty and grubby. Staff ok but two were so emaciated and anorexic that it actually turned my stomach - not cool. I dont mean skinny i mean dangerously stick thin - arms the width of a Mars Bar. Dont like seeing it




Everyday is a gift…… but why does it have to be a pair of socks?
User currently offlineECONOMICS From , joined Dec 1969, posts, RR:
Reply 23, posted (6 years 3 months 6 days 14 hours ago) and read 1989 times:



Quoting CupraIbiza (Reply 22):
Quoting ECONOMICS (Reply 20):
AUD$49.95

Who cares about this stuff at these prices?

what we're getting at is:-

1) there are fares like this or $10 or $20 more on almost every flight, maybe not Fri or Sun night, but hey much cheaper than JQ. The hotel/car hire industries will love them & support them & promote them

2) whoevers loading their fares should talk to whoevers sending out the emails advertising sale fares, so they correlate !!!

As we've said before, look out QF, DJ, JQ when they do eventually start flying the golden triangle.


User currently offlineAussie_ From Australia, joined Dec 2000, 1766 posts, RR: 5
Reply 24, posted (6 years 3 months 6 days 5 hours ago) and read 1868 times:



Quoting Chrisrad (Reply 21):
Having already booked $9.95 fares to DRW, ADL, NTL, $19.95 fares to RCK, MKY. I have found the pattern they use is they will have a sale with higher fares for a few days, then in between they have the $10-$20, quick sales. Even look at that email, "buy between 16-17 and 19-20 Jan" I bet they will have a quick cheap sale on Friday. Best time to look is early morning, around 7am, have never had probs getting seats.

Given that Friday is the launch date for their NTL flights, I think you are right on the money... 14 February is also a guaranteed low fare day (launch of Canberra flights). Then look for Alice Springs... etc. After that, time to wait for some more route announcements, enhancements etc!


25 AFGMEL : I have flown U2 and FR and I have to say U2 were rather good. This was LGW - AMS. Brand new A319. Emergency seats etc. LGWwas a dump, but for the mone
26 ECONOMICS : maybe TT don't have enough pilots at present ? If they have no one to fly bus then they have to cancel. (or is it possible for pilots to get dispenst
27 Pblaketas : No I'm only going to Darwin, sorry.
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