FlyBoeing From United States of America, joined May 2000, 866 posts, RR: 1 Posted (15 years 4 months 3 days 10 hours ago) and read 1784 times:
OK, so I was at http://www.planetfeedback.com and I'm looking at all of the airline shared letters. And some of the passengers on that site are plumb crazy. They come up with the stupidest reasons to get mad at an airline.
One schmuck wrote a letter about how she needs food and WN doesn't provide food. "Have you ever given your child juice for breakfast?" No, I haven't. I know that WN doesn't give out anything on their flights.
Another person wrote a letter about how she was SO angry at how the airlines didn't accomodate her due to weather delays. God! As if they can control for that!
Another idiot writes about how TWA has a small seat pitch and that it was SO uncomfortable for her 6' husband. Gee, ya think they don't already know that!
And it never ceases to amaze me how people blame the airline for affecting situations the airline is not responsible for due to conditions that the airline cannot control! Oh, they made me spend hours in a terminal with my bratty children! Oh, I missed two hours worth of vacation time. Oh, the weather was so bad, and they refused to give me a rental car! Oh, give me a break!
I know airlines make us mad. But we can't come into situations with big chips on our shoulders waiting for the airlines to roll out the red carpet.
The worst part is that these idiots want totally unreasonable amounts of compensation. They want first class upgrades. They want total refunds. These morons make it bad for the rest of us. They drain the patience of the customer service people. They discredit the frequent flyers who go on so many trips by devaluing the suffering that only true airline incompetence can inflict.
I would have no problem if, instead of receiving vouchers in the mail, these idiots got packets with Greyhound tickets and letters telling them that if they don't like it they ought to take the bus. Or if they got joke vouchers that were only valid for trips to Shangri-La or Airline Passenger Heaven.
XFSUgimpLB41X From United States of America, joined Aug 2000, 4300 posts, RR: 34
Reply 1, posted (15 years 4 months 3 days 10 hours ago) and read 1659 times:
It never ceases to amaze me how people complain that one major airline that flies the same airplanes as another major airline has more turbulence tahn the other. Yeah...
Or... these people that live off the end of the runway at Peachtree Dekalb Airport in Atlanta were complaining about the noise...one person goes: I dont want those airplanes flying over and crashing in my house.
Yeah...those planes just fall out of hte sky all the time dont they?
Then the movies...oh my goodness... i cant even start. Ignorance upon ignorance.
Vngd4me From United States of America, joined Dec 2000, 238 posts, RR: 4
Reply 2, posted (15 years 4 months 3 days 10 hours ago) and read 1638 times:
One complaint I once heard is after an airline decided not to serve peanuts aboard any longer (due to so many peanut allergies and special requests) this woman wrote them a letter saying how mad she was and how peanuts are a part of the whole flying experience and she'll never fly them again because the other snacks would never be as good and would not complete the "experience." Geez, its a bag of pretzels or snack mix instead, last time I checked you could get pretty similar peanuts at the store.
Another passenger was angry & asking for a refund due to a 30 minute delay because of a flat tire. (I think a language barrier played a part in this one.) the passenger said "after the tire was changed the lady at the gate said 'we will now be free-boarding at this time' so where is my refund?" What she actually had said was "pre-boarding."
Lowfareair From , joined Dec 1969, posts, RR:
Reply 3, posted (15 years 4 months 3 days 5 hours ago) and read 1602 times:
Go to epinions, and you'll get some GREAT stuff. Did you know that ATA has narrower 727 and 757 seats than United? Or how about the people who want to get out of the plane because they have been in there for an hour, then complain when they have to wait a long time for them to take off once they get back in? Then there's the problem where AirTran is bad because they only have one gate at their airport.
Goingboeing From United States of America, joined Dec 1999, 4875 posts, RR: 15
Reply 5, posted (15 years 4 months 3 days 2 hours ago) and read 1546 times:
Read the book "NUTS" for some interesting letters. My favorite was a guy who wrote Herb Kelleher, CEO of Southwest saying that he noticed that the toilet paper rolls were installed upside down in a flight he was on. He commented that if he couldn't trust them to get that simple task right, how could he ever trust that their maintenance. Herb wrote back and asked "Why the hell were you doing headstands in the lav?"
SAA-SAL From Belgium, joined Nov 2000, 356 posts, RR: 3
Reply 6, posted (15 years 4 months 2 days 18 hours ago) and read 1483 times:
I couldn't agree more. Nothing bothers me more than ungratefull passengers complaining about poor service on low cost short city trips. They really take airlines for GRANTED. They want premium service but refuse to pay for it. Lately I saw a round trip return offer from Paris-Orly to Nice for 541FF (about 75$). That's less, for the equivalent, than on the TGV (where food is not included anyway).
Virgin Express has it's Brussels-London ticket price fixed at 50$, cheaper than on the Eurostar. With prices like this it's no surprise that VirginExpress is in the red. I say they should bring up their prices. Those "disgruntled" and probably very uninteresting passengers would still fly Virgin because there is no cheaper connection between to cities, and even if you don't get sterling service, atleast you don't have to pay for your drinks!!!
Prebennorholm From Denmark, joined Mar 2000, 7142 posts, RR: 53
Reply 8, posted (15 years 4 months 2 days 14 hours ago) and read 1422 times:
Yeah, these stupid passengers are really a problem, not only for the airline staff, but also for the normal passengers.
But fase it this way, every one and a half or two seconds an airliner takes off somewhere on this planet carrying between 50 and 500 passengers. That's probably something like 5,000,000 pax (five million) each day! A few dozen stupid letters on stupid planetfeedback dot com it really not alarming.
A few years back I experienced a most unpleasant flight on an AF 737-500 from CDG to CPH, a short 90 minutes jump. I was on an economy F seat (window) and on the D and E seats were a couple who almost immediately after lift off shouted for cognac to the coffee. They were told that they would have it if there was any leftover from business class - it was not a coach class service.
Since the cognac didn't show up "fast enough" then all hell broke lose. They got their cognac, and then shouted for more. In the beginning the F/As more or less ignored them, but when it was not possible any more, then one F/A came slowly walking up to them and asked if she could help them. They delivered an endless stream of words telling their oppinion of AF. When they finally had to breathe, the the F/A asked if they wanted a form on which they could write a complaint to the AF CEO? Sure they did.
Shortly later she came back and handed each one of them a form. And then she handed me a form too. Since I didn't react immediately, then she asked me "don't you want a form?" obviously assuming that I was part of the "family". I said no thanks.
But then I couldn't resist doing what I shouldn't have done. When the F/A was about to leave I said: "Excuse me mam, I changed my mind, I want a form, a form on which I can express my gratitude for the most professional way in which the AF staff treats ungraceful passengers".
She froze for a split second, then she looked like having just fallen down from the Moon. Then she rushed away. Seconds later I could hear laughter in the galley in the back only a few seat rows behind me.
Needless to tell that for the rest of the flight the air was extremely cold between seat E and F.
When deboarding the plane I noticed the two complaint forms in a waste can at the gate.
Best regards, Preben Norholm
Always keep your number of landings equal to your number of take-offs
Lowfareair From , joined Dec 1969, posts, RR:
Reply 9, posted (15 years 4 months 2 days 5 hours ago) and read 1369 times:
I have seen the best of both worlds with drinks when the F/A has no change. On a TW flight last August, the guy just had a $50, and tried to get a drink. He was awfully rude before, but tried to get the drink for free when she didn't have change. I then offered change for the $50, and suddenly he didn't feel like it anymore.
On a Midway flight last Oct., one guy asked for a beer, but the lowest bill he had was $10. The flight attendant said he could have it, but he then gave her the $10 and ordered a drink for the guy next to him and acros from him. Gotta love people like that.
Ryaneverest From , joined Dec 1969, posts, RR:
Reply 11, posted (15 years 4 months 2 days 2 hours ago) and read 1350 times:
These are just fresh out from the Lunar New Year holidays about a week ago.
Angel Air flies lots of flights HKG-BKK with her four planes in a day, and the planes were incredibly overused. On the other hand, Oriental Thai uses one same L1011 to fly MFM-KUL.
On one flight an L1011 (operated by Angel Air) accelerated three times on a runway in HKG, and then chose not to take off because there wasn't enough runway left. Then the flight came to the threshold again to try once more, they still can't get their wheels off the ground. After that, when the passengers got off the plane in HKG, they say that they won't even think of flying again!!! Geez, what's so much about abort takeoffs? The second day, the news was reported as "Angel Air aborts takeoff four times". They just did twice.
On another occasion two days ago, Oriental Thai operates an L1011 when their flight from KUL to MFM was delayed for maintenance reasons. And guess what, the pax were shouting for compensation. Eventually Oriental Thai gave each of them $500. (I can't believe Oriental thai gave that much money, I don't think they should have given any!!)
Something can't be denied is that the very same L1011 being used by both Oriental Thai and Angel Air isn't a very good idea, and short turnaround times and overuse of all the aircraft by Angel Air isn't one either. BUT, they offer the lowest fares on the BKK-HKG route, which has enormous demands. Okay, so what do you want!? If you want top service, why don't you book Cathay Pacific at three times the price!??
People just don't use their brains. Especially these.
The Ticketor From Norway, joined Oct 2000, 434 posts, RR: 1
Reply 12, posted (15 years 4 months 1 day 23 hours ago) and read 1315 times:
I work for an airline, and I could tell you that this would be a fantastic job if I didn't have to deal with all the problems the passengers make Seriously, the pax pay our wages, but sometimes they go way overboard, as previous postings describe.