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Year 200) Airline Performance: DOT Report  
User currently offlineEIPremier From United States of America, joined Sep 2000, 1550 posts, RR: 1
Posted (13 years 11 months 3 days 4 hours ago) and read 953 times:

The DOT issued their February report today, making public info on the performance of the 10 major airlines during the year 2000, in terms of consumer complaints, on-time performance, and mishandled bags.

Consumer Complaints per 1,000 passengers (best to worst)

1) Southwest 0.47
2) Delta 2.01
3) Alaska 2.04
4) US Airways 2.59
5) Northwest 2.61
6) Continental 2.84
7) TWA 3.47
8) American 3.54
9) United 5.30
10) America West 7.51

BAGGAGE HANDLING: (best to worst, mishandled bags per 1,000 passengers)

1) Alaska 3.48
2) Delta 4.49
3) US Airways 4.76
4) Southwest 5.00
5) Northwest 5.24
6) Continental 5.35
7) American 5.50
8) TWA 6.07
9) United 6.57
10) America West 6.62

ON-TIME PERFORMANCE:

1) CONTINENTAL 78.1 %
2) Northwest 77.4%
3) TWA 76.9%
4) Delta 75.3%
5) Southwest 75.2%
6) American 72.9%
7) US Airways 72.3%
8) Alaska 68.1%
9) America West 65.5%
10) United 61.4%

No cancellation data for the year was available, but these were the December stats (fewest to most cancellations compared to number of operations)

1) Southwest 1.9%
2) Continental 2.6%
3) Alaska 3.6%
4) US Airways 4.4%
5) America West 4.7%
6) TWA 5.6%
7) Northwest 6.3%
8) United 7.0%
9) American 9.4%
10) Delta 10.1%


1 replies: All unread, jump to last
 
User currently offlineEIPremier From United States of America, joined Sep 2000, 1550 posts, RR: 1
Reply 1, posted (13 years 11 months 3 days 2 hours ago) and read 931 times:

Just adjusting the position to correspond with another post I made.

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