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Compensation Due To Delayed Baggage  
User currently offlineUPPERDECKFAN From Spain, joined Jun 2007, 992 posts, RR: 1
Posted (6 years 10 months 3 weeks 2 days 16 hours ago) and read 9680 times:

Flew VLC-MAD-LHR-YUL the other day and my bag didn't make it to YUL, when I got to the BA desk (well actually a local handler for BA) to make my claim I heard the passenger in front of me being handed out a debit card with a BA logo after asking for compensation.

After that, I made my claim and at the end I asked if I was ellegible for compensation, the agent said yes and gave me a debit card for 150 GBP.

I got my bag 2 nights later and also got a good 150 GBP.

Is this compensation according to EU regulations? Is it a BA thing? Why they don't tell you right away but only if you ask for?

Same situation has happened to me on IB and AF and have never been offered anything like that, what surprises me is they giving you that amount of money right upon arrival.


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11 replies: All unread, jump to last
 
User currently offlineNWADC9 From United States of America, joined May 2004, 4898 posts, RR: 9
Reply 1, posted (6 years 10 months 3 weeks 2 days 16 hours ago) and read 9674 times:

And all I got from F9 when they lost my bag for one day was an amenity kit and a postcard (of which I snatched up from the counter where they had a stackful; only took one)...  Sad


Flying an aeroplane with only a single propeller to keep you in the air. Can you imagine that? -Capt. Picard
User currently onlineB747forever From Sweden, joined May 2007, 17141 posts, RR: 10
Reply 2, posted (6 years 10 months 3 weeks 2 days 16 hours ago) and read 9674 times:

Wow, if i only did know when I flew with them back in 2006/2007, and they lost our bags,(delivered 3 or 4days later) I could ask them for compensation!!!


Work Hard, Fly Right
User currently offlineMaverick623 From United States of America, joined Nov 2006, 5732 posts, RR: 6
Reply 3, posted (6 years 10 months 3 weeks 2 days 16 hours ago) and read 9658 times:



Quoting UPPERDECKFAN (Thread starter):
Is this compensation according to EU regulations? Is it a BA thing? Why they don't tell you right away but only if you ask for?

I wouldn't be surprised if it was an EU regulation, similar to denied boarding.



"PHX is Phoenix, PDX is the other city" -777Way
User currently offlineAirTranTUS From , joined Dec 1969, posts, RR:
Reply 4, posted (6 years 10 months 3 weeks 2 days 15 hours ago) and read 9630 times:

I think DL offers ~$25 per day for delayed bags, but they only give you money if you give them receipts showing what you bought.

User currently offlineFLYB6JETS From , joined Dec 1969, posts, RR:
Reply 5, posted (6 years 10 months 3 weeks 2 days 14 hours ago) and read 9564 times:

Taken directly from the Skybus website:

"My luggage has been delayed or lost, and I’m away from home. Will I be compensated for clothing and toiletries I need to purchase?

Sorry, Skybus doesn’t provide compensation for expenses that you may incur while traveling. If you’re concerned about these types of expenses, we recommend that you obtain insurance coverage prior to traveling. For more information, see our section on AIG Travel Guard trip insurance."

I can hear the bso agent now - Sorry, we lost your bag and we're not going to give you any per diem for essentials. However, we do recommend that next time you buy insurance to cover our inability to get your bag to you when you arrive at your destination.....


User currently offlinePa747sp From Australia, joined Jan 2008, 250 posts, RR: 0
Reply 6, posted (6 years 10 months 3 weeks 2 days 13 hours ago) and read 9545 times:

I am not sure is EU regulations apply when the lost baggage report is filed at a destination outside of the EU.

Most major international airlines will compensate pax for costs incurred due to lost baggage, usually to cover purchases of immediately necessary items such as clothing and toiletries.

Industry practise seems to be that the cover is for USD50 per day, up to a maximum of 5 days. THis is claimed for by submitting a claim, along with receipts, to the airline at a later stage.

After 5 days, the bag would be claimed as lost, and compensation paid. Again, it is industry practise that the claim is paid on a weight basis only, usually around USD20 per kilo. Too bad if you have lost Armarnio suits, gold bullion or anything else expensive. Airlines do offer a service to declare a higher value in your baggage, and to pay an additional insurance premium to cover the value if it is lost.

I would say that what BA is doing is simply a way of improving customer service in this area, and streamline the processing for staff and customers. Considering the cost of administering delayed baggage compensation, it seems like a smart idea, and one that would be helpful to pax.

My most recent experience is that my bags were delayed for four days on arrival at LGW. I bought clothes, and spent the equivalent of AUD170.00. I claimed for it on my return to MEL. The claim was paid in full. That was with EK.



Nothing seems as good since the VC10.
User currently offlineUPPERDECKFAN From Spain, joined Jun 2007, 992 posts, RR: 1
Reply 7, posted (6 years 10 months 3 weeks 2 days 4 hours ago) and read 9387 times:



Quoting Pa747sp (Reply 6):
I would say that what BA is doing is simply a way of improving customer service in this area

If this is true it'd mean BA is spending a huge amount of money considering the amount of bags that get lost everyday at LHR.

Quoting Maverick623 (Reply 3):
I wouldn't be surprised if it was an EU regulation, similar to denied boarding.

Not sure about that since I've never gotten the same from other EU carriers (IB, AF),



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User currently offlinePa747sp From Australia, joined Jan 2008, 250 posts, RR: 0
Reply 8, posted (6 years 10 months 3 weeks 2 days 3 hours ago) and read 9378 times:



Quoting UPPERDECKFAN (Reply 7):
If this is true it'd mean BA is spending a huge amount of money considering the amount of bags that get lost everyday at LHR.

But it is money they would have to spend anyway, given that they will most liekly end up paying compensation, and it saves the man-hours involved in processing compensation claims.

Possibly they only offer the card when they know the bag will be delayed by a certain amount of time.



Nothing seems as good since the VC10.
User currently offlineMrBrightSide From United States of America, joined Jan 2008, 202 posts, RR: 1
Reply 9, posted (6 years 10 months 3 weeks 2 days 3 hours ago) and read 9359 times:

If EU regulations were implemented in US, I could bet US airlines would go bankrupt in a matter of seconds. For instance, if your flight is delayed for more than 5 hours, you're entitled to full ticket price refund and a ticket back to point of origin.

Last year, I earned some 1500 EUR on traffic delays in Europe (3 diff. occasions). Some carriers go a long way to avoid this from happening, so not often you will experience routing like WAW-FRA-AMS-ZAG (in case of cancelled WAW-ZAG flight)... weirdest routing was ZAG-VIE-FRA-BRU instead of direct flight... it happens  Wink

I won't venture into what routings in US I got...LAS-SFO-LAX-ZRH-ZAG instead of LAS-FRA-ZAG (Condor had technicall issues and cancelled the flight for the day)...or TYS-IAD-DEN-SFO instead of TYS-IAD-SFO... it happens.

More about EU regulation here:

http://en.wikipedia.org/wiki/European_Commission_Regulation_261/2004

BA's policy here:
http://www.britishairways.com/travel/euclaimnor/public/en_gb

BTW, I know a guy that got 5000 GBP for his lost luggage. Rules were very simple, BA luggage assurance on LHR-SYD flight. Since two lost bags contained similar valued items, he did not gain a lot of dosh and had additional stress of buying new set of clothes in time for meetings.



There's no better way to travel than fly (shameless rip of LH's slogan ;-)
User currently offlineDebonair From Germany, joined Jan 2004, 2467 posts, RR: 4
Reply 10, posted (6 years 10 months 3 weeks 2 days 2 hours ago) and read 9346 times:



Quoting UPPERDECKFAN (Thread starter):
Is this compensation according to EU regulations?

EU-rights are:

Baggage
You may claim up to 1 000 SDR (*) for damages caused by the destruction, damage, loss or delay of your baggage on a flight by an EU airline, anywhere in the world. If the airline does not agree with your claim, you may go to court. ... You can claim from the airline with which you have a contract or from that actually operating the flight, if they
are different.
(*) 1 SDR = e1.18 as at 30.9.2004.
For the current exchange rate, contact Europe Direct.


User currently offlineUPPERDECKFAN From Spain, joined Jun 2007, 992 posts, RR: 1
Reply 11, posted (6 years 10 months 3 weeks 2 days 2 hours ago) and read 9327 times:



Quoting Debonair (Reply 10):
If the airline does not agree with your claim, you may go to court. ...

Do you think there'll be many people going to court when they get their luggage back after a day or two?

That's why I found this unusual, BA knew my bag didn't make out of LHR right after departure so it'd be a matter of one or two days to get it back,

Other thing is when they don't know the whereabouts of your bag, or after it's declared lost,



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