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Ryanair Website To Shut Down For 3 Days  
User currently offlineGSM763 From , joined Dec 1969, posts, RR:
Posted (6 years 10 months 2 weeks 2 days 2 hours ago) and read 11408 times:

Article in Times: http://travel.timesonline.co.uk/tol/...yle/travel/news/article3333714.ece

Apparently its being shut down for 3 days so they can move to a new booking system. Very drastic, this will probably cost Ryanair a fortune. Does the website really have to close for a new booking system? Makes DM look efficient  duck 

34 replies: All unread, showing first 25:
 
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19258 posts, RR: 52
Reply 1, posted (6 years 10 months 2 weeks 2 days 2 hours ago) and read 11266 times:

About 98% of FR's bookings are made on its website.

All distributed points combined, FR has on average around 135,000 new bookings per day. So, over three days that's around 407,000 potential bookings.

Then don't forget people use its website to buy ancilliary products, including making changes to flights already booked. They won't be able to do that when its website's offline. However, if you're booking car hire, insurance or hotels, you can, according to FR's website, still do that during the offline period.

It'd be interesting to see how many people use its call centre during the offline period, or just don't book at all.

[Edited 2008-02-08 05:06:08]


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineTOLtommy From United States of America, joined Dec 2003, 3308 posts, RR: 5
Reply 2, posted (6 years 10 months 2 weeks 2 days 1 hour ago) and read 11061 times:

It's actually rather proactive to do it this way. Far too often airlines try to migrate booking systems with disasterous results because they want to keep the systems up during the migration. As a result, the migration doesn't go smoothly, taking much longer than planned, and frustrating customers for a much longer period. I would anticipate a big sale to announce that the site is up and running again.....

User currently offlineBuzzaway From Belgium, joined Dec 2007, 75 posts, RR: 0
Reply 3, posted (6 years 10 months 2 weeks 2 days ago) and read 10885 times:



Quoting Pe@rson (Reply 1):
It'd be interesting to see how many people use its call centre during the offline period, or just don't book at all

The article states that the call centers will be closed too... Reservations & changes will not be possible during the period.
They will loose some business, but most people will just book after the shutdown.

I'm willing to put some money on it that they will do a big sale when they start back up  Smile


User currently offlineSam1987 From United Kingdom, joined Jul 2005, 946 posts, RR: 1
Reply 4, posted (6 years 10 months 2 weeks 2 days ago) and read 10875 times:



Quoting Buzzaway (Reply 3):
I'm willing to put some money on it that they will do a big sale when they start back up

Perhaps another free sale - they haven't had one since November.

I'm hoping to book a few more 1p flights...



Next flights: LGW-LBA-LGW, LHR-SIN-SYD, SYD-BKK-LHR, LGW-GRO, GRO-CIA, CIA-MAD, MAD-LGW
User currently offlineBHD From United Kingdom, joined Nov 2005, 282 posts, RR: 0
Reply 5, posted (6 years 10 months 2 weeks 2 days ago) and read 10832 times:

Does this mean that, as online check in will not be available over the three days, customers will be FORCED to pay for check in at the airport? Maybe they will waive the check in fee during this time, as I don't think they would be allowed to charge customers during this time when the online check in alternative is not available.

Woody


User currently offlineJWMD123 From Ireland, joined May 2006, 867 posts, RR: 0
Reply 6, posted (6 years 10 months 2 weeks 1 day 23 hours ago) and read 10795 times:



Quoting BHD" class=quote target=_blank>BHD (Reply 5):
Does this mean that, as online check in will not be available over the three days, customers will be FORCED to pay for check in at the airport? Maybe they will waive the check in fee during this time, as I don't think they would be allowed to charge customers during this time when the online check in alternative is not available.

BHD

Quote:
Ryanair said its free web check-in service will also not be operating during the bookings system shutdown, and that any passengers affected by this will not be charged the €4 airport check-in fee. Travellers who have elected to check-in on-line normally have up to two days before travelling to do so.



User currently offlineVV701 From United Kingdom, joined Aug 2005, 7737 posts, RR: 17
Reply 7, posted (6 years 10 months 2 weeks 1 day 23 hours ago) and read 10766 times:

This change is described as a change "to a new reservation system" by The Times. But can this be correct? I would have thought that if you replaced an existing reservation system with a new reservation system you would test the new system and then simultaneously close down the old and open up the new system.

I wonder if the "new reservation system" will be the existing reservation system redesigned to bring FR into compliance with EU and UK law. Since 31 January 2007 this law has required that charges for air travel must be inclusive of all additional extras including taxes. As at 31 January FR and several other airlines had failed to comply on their web sites (not revealing the full cost until well into the booking process and promoting an exclusive price on earlier pages) they were given an extension to come into compliance before 30 April.

FR were still out of compliance on 30 April and were given a further extension until 31 July 2007. At that point the British government gave them another extension until 29 February 2008 after FR "explained" how difficult it was to amend their web site.

Is it possible that FR again did nothing in the belief that the British government would simply give them a further extension? Could it be that the British government has now outlined what action they will take if FR are out of compliance at the end of this month? (Of course the ultimate sanction open to the British government would be to ground their UK operations.) Has this forced FR to take the hit of closing down their web site for three days to come into compliance before the deadline?


User currently offlineSmokeyrosco From Ireland, joined Dec 2005, 2112 posts, RR: 13
Reply 8, posted (6 years 10 months 2 weeks 1 day 23 hours ago) and read 10719 times:



Quoting VV701 (Reply 7):
I wonder if the "new reservation system" will be the existing reservation system redesigned to bring FR into compliance with EU and UK law. Since 31 January 2007 this law has required that charges for air travel must be inclusive of all additional extras including taxes. As at 31 January FR and several other airlines had failed to comply on their web sites (not revealing the full cost until well into the booking process and promoting an exclusive price on earlier pages) they were given an extension to come into compliance before 30 April.

It could be both, a new reservations system that will also comply with what you said above.



John Hancock
User currently offlineBHD From United Kingdom, joined Nov 2005, 282 posts, RR: 0
Reply 9, posted (6 years 10 months 2 weeks 1 day 22 hours ago) and read 10583 times:



Quoting JWMD123 (Reply 6):

Thanks JWND123, completely missed that paragraph in the report  confused 

Woody


User currently offlineVV701 From United Kingdom, joined Aug 2005, 7737 posts, RR: 17
Reply 10, posted (6 years 10 months 2 weeks 1 day 22 hours ago) and read 10497 times:



Quoting Smokeyrosco (Reply 8):
It could be both, a new reservations system that will also comply with what you said above.

Again I will say I think this is unlikely. If you were installing a new reservation system would you not install the new system and take down the old one almost simultaneously? The three day down time suggests that the existing system is being modified. But then again . . .


User currently offlineDrTrobridgeMSP From United States of America, joined Nov 2007, 39 posts, RR: 0
Reply 11, posted (6 years 10 months 2 weeks 1 day 22 hours ago) and read 10468 times:

As someone who has flow FR once before and had an average expreience doing it, all can say is this - you get what you pay for. If I was trying to change my reservation and I found that I would be completely unable to contact anyone at FR (save for an airport agent) I would be EXTREMELY unhappy. That being said, what can consumers expect for such miniscule airfares?

User currently offlineSmokeyrosco From Ireland, joined Dec 2005, 2112 posts, RR: 13
Reply 12, posted (6 years 10 months 2 weeks 1 day 22 hours ago) and read 10415 times:



Quoting VV701 (Reply 10):
If you were installing a new reservation system would you not install the new system and take down the old one almost simultaneously? The three day down time suggests that the existing system is being modified. But then again . . .

Depends, how easy is it to migrate the system? Using that logic you could argue that they could make the modifications to a backup system and then switch over at the same time, I think it's unlikely that it's just modifications. I think FR has a very basic res system(?) and are probably moving to something a lot more complex. They would also have a hell of a lot of data to migrate which would take time, particularly if they where moving it to new servers or a new site? I guess we won't know until we the Tuesday after this happens. I would imagine they are probably also adding the abilitly to sell you more through the website when your booking your flights.



John Hancock
User currently offlineBlueFlyer From United States of America, joined Jan 2006, 4178 posts, RR: 2
Reply 13, posted (6 years 10 months 2 weeks 1 day 21 hours ago) and read 10344 times:
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Quoting TOLtommy (Reply 2):
It's actually rather proactive to do it this way. Far too often airlines try to migrate booking systems with disasterous results because they want to keep the systems up during the migration.

If I didn't have to deal with a NDA, I would give you a long list of carriers that have made sometimes radical changes to their booking infrastructure without having to shut down reservations. Sometimes customers don't even notice because the web site itself does not change, only the underlying booking system.

Quoting Smokeyrosco (Reply 12):
Depends, how easy is it to migrate the system? Using that logic you could argue that they could make the modifications to a backup system and then switch over at the same time, I think it's unlikely that it's just modifications. I think FR has a very basic res system(?) and are probably moving to something a lot more complex.

I think you're on to something. Unless FR is trying to do it on the really cheap (see below), I think it's more than just the booking system that is changing, but a more fundamental part of their system as well, such as the flight/load planning systems as well that do need to tie into the booking system for obvious reasons. Generally, the different parts are changed one at a time, a much easier approach for testing, planning and mitigation purposes. I would be curious to know whether FR is changing anything else at the same time, and if they are, why ? It's very counter intuitive.

Quoting Smokeyrosco (Reply 12):
They would also have a hell of a lot of data to migrate which would take time, particularly if they where moving it to new servers or a new site?

Moving to new servers or new sites is actually very easy to do when it's well planned. You get your new equipment/site up and running, tested and ready to go before switching off the old one, and sometimes the transition is done by physically moving a few wires a few inches (seriously).

If your existing equipment doesn't need to be upgraded, you can rent out spare equipment to be used for the transition, giving you time to take your old equipment offline, updating it and replacing the rented equipment one at a time.

It could be that FR is trying to do it on the cheap, taking their servers offline for three days for an upgrade rather than face the cost of renting additional equipment for the transition period, but I can't imagine that the cost of renting that equipment would be anything more than what they stand to lose by being offline for three days. This is very strange.



I've got $h*t to do
User currently offlineDavecFlyer From Ireland, joined Dec 2007, 370 posts, RR: 0
Reply 14, posted (6 years 10 months 2 weeks 1 day 20 hours ago) and read 10173 times:

Are Ryanair's IT systems handled in-house or by a third party?

As someone who makes a living out of software I can tell you from experience that all the best laid plans for testing and migration can get messed up very easily.

I would imagine that the actual changeover itself will be quite quick with the long down time there for contingency purposes in case anything goes wrong...



ei,sf,fr,amm,cc,wx,bd,ba,ok,ua,ma,ay,re,cx,qf,fj,as,ac,az,adh,fua,ib,aww,km,aa,vs,nw,skb,cli,ne,kl,sa,ek,fi,lh,sn,af,qi,
User currently offlineVikingivest From Norway, joined Nov 2001, 13 posts, RR: 0
Reply 15, posted (6 years 10 months 2 weeks 1 day 20 hours ago) and read 10155 times:

Could it be that they are warning for a worst case scenario
and will be back online much quicker?


User currently offlineA380US From United States of America, joined Mar 2007, 2358 posts, RR: 0
Reply 16, posted (6 years 10 months 2 weeks 1 day 19 hours ago) and read 10109 times:



Quoting GSM763 (Thread starter):
Makes DM look efficient duck

100% correct



www.JandACosmetics.com
User currently offlineSmokeyrosco From Ireland, joined Dec 2005, 2112 posts, RR: 13
Reply 17, posted (6 years 10 months 2 weeks 1 day 18 hours ago) and read 9998 times:



Quoting Vikingivest (Reply 15):
Could it be that they are warning for a worst case scenario
and will be back online much quicker?

I would imagine so, as DavecFlyer said there will be a lot of time there "just encase". I'd think they have given the call center(s?) the weekend off, so unless there is a provision to bring them back in on Monday morning assuming all goes swimmingly? I don't know. There's a lot of factors to this and a lot we don't know.

I suppose they would probably want to have it up by Monday morning to make way for the Monday morning pick me up - which consists of booking a flight to somewhere outside of Dublin for 2c return. Probably why it's going down Friday night and if it goes perfectly..... big if there, they would be able to bring the systems up by very early Sunday morning, I'd imagine they would have allocated double the time just encase.

As for losing bookings, I've heard about this about 15 times on the radio today already so I'd say 95% of people who are going to be booking flights will be aware of site going down and will book it either before or after the switch. Whats the bets we'll see some "Try our new reservations system and get your flights for 10euro including taxes and charges" After it's back up.

You got to hand it to Ryanair, They know how to use to media to their advantage.



John Hancock
User currently offlineChase From United States of America, joined Nov 2005, 1054 posts, RR: 0
Reply 18, posted (6 years 10 months 2 weeks 1 day 18 hours ago) and read 9791 times:



Quoting VV701 (Reply 7):
simultaneously close down the old and open up the new system

This would involve three steps: shutting down the old system, transferring data (existing reservations) from the old system to the new one, and starting up the new system. You have to do it in that order. If you tried to do it like "transfer data from old to new, then shut down old, then start up new", say you transfer in alphabetical order by pax last name, and when you're on the M's, Joe Anderson buys a ticket. His reservation wouldn't get copied to the new system. Or if you do it in order of purchase date, what if the transfer makes its way up to 3 weeks ago, and then someone who booked 6 weeks ago makes a change. It's just safer to do the copy when both systems are down.

Now, if it's a straight matter of copying data from one machine to another, it's just a question of network speed. But say the new and old systems store persistent data differently, then you introduce the issue of translation.

Don't get me wrong, I still think 3 days is way too long. But 8 hours wouldn't surprise me one bit.


User currently offlineGiosetti From Germany, joined May 2007, 83 posts, RR: 0
Reply 19, posted (6 years 10 months 2 weeks 1 day 16 hours ago) and read 8787 times:



Quoting GSM763 (Thread starter):
Apparently its being shut down for 3 days so they can move to a new booking system. Very drastic, this will probably cost Ryanair a fortune

That I doubt. I think it is safe to say that a company driven by a MOL, who is known to squeeze always the very last penny, has found all other alternatives to be more expensive.

However I wonder if/why they don't have parallel security systems running which could be migrated consecutively.

Quoting Vikingivest (Reply 15):
Could it be that they are warning for a worst case scenario
and will be back online much quicker?

Pretty likely.



I play all the right notes but not necessarily in the right order
User currently offlineThomas_Jaeger From Switzerland, joined Apr 2002, 2397 posts, RR: 28
Reply 20, posted (6 years 10 months 2 weeks 1 day 14 hours ago) and read 8016 times:

They will migrate from Navitaire's OpenSkies platform to NewSkies, their new generation reservation system. Several Navitaire customers have done this already. The biggest migration of this type before was AirTran.


Swiss aviation news junkie living all over the place
User currently offlineAirNZ From , joined Dec 1969, posts, RR:
Reply 21, posted (6 years 10 months 2 weeks 1 day 9 hours ago) and read 7242 times:



Quoting DrTrobridgeMSP (Reply 11):
As someone who has flow FR once before and had an average expreience doing it, all can say is this - you get what you pay for

Doesn't this apply to anything, so thus I fail to see how FR's change of reservation system has really much impact with anyone who has flown ONCE on the airline.

Quoting DrTrobridgeMSP (Reply 11):
If I was trying to change my reservation and I found that I would be completely unable to contact anyone at FR (save for an airport agent) I would be EXTREMELY unhappy. That being said, what can consumers expect for such miniscule airfares?

I'm not exactly sure what point you're making except to bash FR because it sounds good. Firstly, the system is shutting down for only three days and certainly enough notice has been given of it. Now, if you're the type of pax who feels the need to be changing reservations quickly at the last minute within those three days, then you shouldn't really be flying FR anyhow.
Also being said, why exactly has FR fares got to do with anything concerning it?


User currently offlineVV701 From United Kingdom, joined Aug 2005, 7737 posts, RR: 17
Reply 22, posted (6 years 10 months 3 days 23 hours ago) and read 5728 times:



Quoting VV701 (Reply 7):
This change is described as a change "to a new reservation system" by The Times. But can this be correct? I would have thought that if you replaced an existing reservation system with a new reservation system you would test the new system and then simultaneously close down the old and open up the new system.

I wonder if the "new reservation system" will be the existing reservation system redesigned to bring fr into compliance with EU and UK law.

The Telegraph is now saying that the imminent closure of the FR web site is to bring FR is compliance with British and EU law. It also points out that despite FR's complaints about other airlines - primarily BA - having fuel surcharges, surcharges on its own flight prices are often significantly greater and can make their flights more expensive than those of competitive airlines.

Examples and further comment at:

http://www.telegraph.co.uk/travel/74...-end-ads-for-%271p-flights527.html


User currently offlineSam1987 From United Kingdom, joined Jul 2005, 946 posts, RR: 1
Reply 23, posted (6 years 10 months 3 days 22 hours ago) and read 5668 times:



Quoting VV701 (Reply 22):
The Telegraph

Interesting article. Mind you, I've flown on around 12 1p flights on FR - and I actually only paid 1p each for them, with taxes, fees and charges included! So the article is a little misleading.



Next flights: LGW-LBA-LGW, LHR-SIN-SYD, SYD-BKK-LHR, LGW-GRO, GRO-CIA, CIA-MAD, MAD-LGW
User currently offlineB757capt From United States of America, joined Feb 2004, 1420 posts, RR: 0
Reply 24, posted (6 years 10 months 3 days 21 hours ago) and read 5595 times:



Quoting Thomas_Jaeger (Reply 20):
They will migrate from Navitaire's OpenSkies platform to NewSkies, their new generation reservation system. Several Navitaire customers have done this already. The biggest migration of this type before was AirTran.

God help them. This crippled airtran for days. It was hell!



The views written by this user are in no manner the views of my employer and should not be thought as such.
25 Varig md-11 : you were ahead of me on this one!! the way I imagine it, cheapo-air decided to shut down the system during migration to save a few euros and avoid th
26 BFS : I may be wrong, but I was under the impression that this 3 day shut down was not of their making but was a punishment imposed for not complying with,
27 Post contains links Sam1987 : Ryanair booking system is now fully offline. Seems I was right! http://www.ryanair.com/site/EN/news....r=08&month=feb&story=pro-en-220208
28 F.pier : No, Ryanair site is online, but the booking procedure is still off. But I think that when everything is OK the booking will be fully operative, even b
29 Gilesdavies : I wonder how the other Low Fares airlines are fairing with bookings this weekend? Seeing as Ryanair's website is down, and anyone looking for flights
30 Post contains links F.pier : Ryanair site now available!!!! From www.ryanair.com The new Ryanair.com is now up and running ahead of schedule, below are some of the new enhancement
31 Sam1987 : Can you actually get it to work?! It keeps failing for me. Even if it does eventually get to the booking page, there are no flights to select. Intere
32 CopySouthwest : I wonder why they put it back online early? I can't get through to the booking page nor can I access the new "Manage My Booking" feature. I hope it's
33 Ryanair737 : Still not working, the booking engine must be jammed with all these 1p flight requests.
34 Post contains links Sam1987 : There's no 1p flight requests yet - they don't come on sale until tomorrow. However FR have just released the following: http://www.ryanair.com/site/
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