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Software Glitch Hits Heathrow T4 Baggage System  
User currently offlineNighthawk From UK - Scotland, joined Sep 2001, 5136 posts, RR: 33
Posted (6 years 6 months 1 week 5 days 4 hours ago) and read 2331 times:



Quote:

The Teminal 4 baggage system is temporarily experiencing a reduction in capacity caused by a software problem. While every effort is being made to rectify the problem, you may experience some delays when departing today.

The following passengers flying from London Heathrow Terminal 4 on Wednesday 20 February should not bring luggage to be checked in.

Longhaul passengers in the following cabins
· World Traveller (economy)
· World Traveller Plus (premier economy)
As well as all transfer passengers

Passengers who do bring baggage to be checked in will not be able to travel.

Good luck to anyone flying long-haul with BA today!


That'll teach you
24 replies: All unread, jump to last
 
User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 1, posted (6 years 6 months 1 week 5 days ago) and read 2260 times:

Actually started yesterday, was not a good day, and today compounded with bad fog that did not start clearing untill about 1400, its not a good day to be in the terminal.

User currently onlineClassicLover From Ireland, joined Mar 2004, 4635 posts, RR: 23
Reply 2, posted (6 years 6 months 1 week 5 days ago) and read 2250 times:



Quoting Nighthawk (Thread starter):
Good luck to anyone flying long-haul with BA today!

Well it's all of Terminal 4, so that would effect QF and other airlines as well.

BA do have a lot of practice at managing things like this - they let you get refunds, rebook and all sorts of things. I've seen the rebook/cancel/etc message for a bunch of things in the last couple of years.

Pretty poor though - you don't often see a whole Terminal go down like that.



I do quite enjoy a spot of flying - more so when it's not in Economy!
User currently offlineRtfm From United Kingdom, joined Oct 2004, 418 posts, RR: 0
Reply 3, posted (6 years 6 months 1 week 5 days ago) and read 2241 times:

And I'm sure that there are going to be some questions about why BAA needed to do a software upgrade right now when BA are due to move pretty well all of their operations out of T4 by the end of April.......  confused   Angry

User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 4, posted (6 years 6 months 1 week 5 days ago) and read 2233 times:



Quoting Rtfm (Reply 3):

They would still need to upgrade it for the airlines that are staying and moving in to it after the move.


User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 8
Reply 5, posted (6 years 6 months 1 week 5 days ago) and read 2232 times:

And yet the world is tripping over itself to fly out of LHR.

I love that - "those who bring bags to be check will not be able to fly". Exactly what are you supposed to do with them, since every drop of liquid is a potential terror target, and the "one bag only" rule is in effect?

FedEx or UPS could make a MINT by having a station set up next to the baggage line - "I'm sorry sir and madam, we have a non-working baggage system, but for a hefty price, you can have your bags mailed to you. Thank you for choosing Heathrow for your convenient travel needs!!".



Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineSketty222 From United Kingdom, joined Mar 2006, 1778 posts, RR: 3
Reply 6, posted (6 years 6 months 1 week 5 days ago) and read 2231 times:

We need to remember that this is not BA's fault and yet again, is the fault of BAA.

I believe that BA are advising anyone travelling out of T4 today that if they are travelling in WT or WTP then they should travel with hand luggage only. If they come to the airport with hold luggage then they may be refused travel.
Passengers who are eligible to use a premium check-in desk can use check-in their bags

Glad Im not travelling today or tomorrow out of T4


Lee



There's flying and then there's flying
User currently offlineJsnww81 From United States of America, joined Jan 2002, 2030 posts, RR: 15
Reply 7, posted (6 years 6 months 1 week 4 days 22 hours ago) and read 2156 times:

Funny thing that whatever software manages BAA's retail operations at Heathrow never seems to experience issues.... you might not be able to check luggage, but by golly you'll be able to visit World Duty Free without any problems.

User currently offlineGilesdavies From United Kingdom, joined Dec 2003, 3014 posts, RR: 2
Reply 8, posted (6 years 6 months 1 week 4 days 22 hours ago) and read 2142 times:

Heathrow and Problems - Surely not... Those words don't go together!  sarcastic 

Another bow to add to the British embarrassment we call London Heathrow... Why is it always the poor Economy passenger that has to suffer at the mercy of BA and LHR if there is a problem?!

Just imagine if your someone who has been saving month's for a trip of a life time, to say maybe Australia and going for a three week holiday. Then BA tell you, you can only take on - carry on luggage!

I resent that airline and airport, so much!


User currently offlineTrekster From , joined Dec 1969, posts, RR:
Reply 9, posted (6 years 6 months 1 week 4 days 22 hours ago) and read 2132 times:



Quoting Gilesdavies (Reply 8):

Giles, please read below

Quoting Sketty222 (Reply 6):
We need to remember that this is not BA's fault and yet again, is the fault of BAA

It has affected every airline, BA more so as the majority of Long Haul is based there, but you cant blame the airline for this. BA do not control the baggage system (as much as they would like to), its BAA.

People seem to get them confused WAY to often


User currently offlineSketty222 From United Kingdom, joined Mar 2006, 1778 posts, RR: 3
Reply 10, posted (6 years 6 months 1 week 4 days 22 hours ago) and read 2121 times:



Quoting Trekster (Reply 9):
BA do not control the baggage system (as much as they would like to), its BAA.

People seem to get them confused WAY to often

 checkmark 

I do feel sorry for BA passengers, hence the reason I was doing overtime to try and help them out but BAA must take some responsibility for this. Why couldn't they do this upgrade on a Sunday or during 2300 - 0500?



There's flying and then there's flying
User currently offlineRobffm2 From Germany, joined Dec 2006, 1117 posts, RR: 0
Reply 11, posted (6 years 6 months 1 week 4 days 22 hours ago) and read 2107 times:



Quoting Trekster (Reply 9):
BA do not control the baggage system (as much as they would like to), its BAA.

BA might not control the baggage system, but they are controlling their own operations.

Just another reason to avoid LHR and BA.


User currently offlineSketty222 From United Kingdom, joined Mar 2006, 1778 posts, RR: 3
Reply 12, posted (6 years 6 months 1 week 4 days 21 hours ago) and read 2060 times:



Quoting Robffm2 (Reply 11):
BA might not control the baggage system, but they are controlling their own operations.

They do this in the same way that they cancel all domestic and European flights when LHR gets locked due to weather etc. To stop disruption happening for days and days or maybe even weeks.

If BA allowed these passengers to check-in with their bags then more and more of them would be lost/delayed. I have seen weeks when BA have had 10-15,000 bags in LHR because of the baggage systems not working. They are only trying to stop this happening again.

Like I said earlier, I do feel sorry for the passengersbecause f I was travelling to a trpoical climate for a week or two there is no way I would be able to fit all of my clotehs etc into 2 carry-on's.



There's flying and then there's flying
User currently offlineMMEPHX From , joined Dec 1969, posts, RR:
Reply 13, posted (6 years 6 months 1 week 4 days 21 hours ago) and read 1986 times:

What a total joke Heathrow is. Yet another example of BAA failing to maintain its operations. Somehow they always manage to have the shops open though.... But BAA don't care as it is the airlines (BA mostly in this case) that take the stick from disrupted passengers.

User currently offlineNYC2theworld From United States of America, joined Mar 2007, 664 posts, RR: 0
Reply 14, posted (6 years 6 months 1 week 4 days 19 hours ago) and read 1932 times:

Now I have a question, in most major hubs, who is responsible for the baggage handling system?

In Europe, since technically everything is CUTE, does that mean its the terminal management company that is responsible (I.E. BAA, Fraport, et. al.)

and in the US:

For airport hubs, are the airlines responsible for their baggage system? and for non-hub airports (or airlines flying into another airline's hub) is it again, the terminal management company/airport operating authority?



Always wonderers if this "last and final boarding call" is in fact THE last and final boarding call.
User currently offlineStandby87 From Switzerland, joined Jul 2001, 536 posts, RR: 3
Reply 15, posted (6 years 6 months 1 week 4 days 19 hours ago) and read 1919 times:

I started a thread about this earlier today which, errm seems to have been deleted (what was the problem Mods?)

(Edited: Apologies, I got an e-mail from a Mod about this and I understand now, thanks Patrick)

Anyway, I was texted via a friend stuck on an inbound NCL-LHR with onwards transit and was trying to get some info for him and quite simply couldn't believe the BA "help" page

http://www.britishairways.com/travel...lightops/public/en_gb?p_faqid=3148



On Wednesday 20 February, passengers in the following cabins on most flights from London Heathrow Terminal 4 should not bring luggage to be checked in as they will not be able to travel:

World Traveller (economy)
World Traveller Plus (premier economy)
ALL transfer passengers




I thought it was an April fool's joke
LHR: a national disgrace.

Will it be better with T5? I'm not holding my breath..

[Edited 2008-02-20 16:07:14]

User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13742 posts, RR: 19
Reply 16, posted (6 years 6 months 1 week 4 days 19 hours ago) and read 1911 times:

passengers in the following cabins on most flights from London Heathrow Terminal 4 should not bring luggage to be checked in as they will not be able to travel:

World Traveller (economy)
World Traveller Plus (premier economy)




That is a shockingly high number of passengers. The cost to British Airways must be horrendous.



Anyone can fly, only the best Soar.
User currently offlineViscount724 From Switzerland, joined Oct 2006, 25170 posts, RR: 22
Reply 17, posted (6 years 6 months 1 week 4 days 19 hours ago) and read 1887 times:

The T4 problems won't help BA's 2nd worst (after TAP Air Portugal) ranking for delayed baggage in 2007 in the following UK CAA Air Transport Users Council (AUC) report, coincidentally issued the same day as the T4 problems. (Click the 20 February link at the top of following page; tried to post the URL for the document itself but it didn't work).
http://www.caa.co.uk/default.aspx?catid=306&pagetype=90&pageid=1591

Ryanair doesn't think much of the report since it doesn't include Ryanair and EasyJet. Typical Ryanair press release including their own data:
http://www.ryanair.com/site/EN/news....r=08&month=feb&story=gen-en-200208


User currently offlineMMEPHX From , joined Dec 1969, posts, RR:
Reply 18, posted (6 years 6 months 1 week 4 days 18 hours ago) and read 1861 times:



Quoting NYC2theworld (Reply 14):
Now I have a question, in most major hubs, who is responsible for the baggage handling system?

In the US at least (and I suspect elsewhere) it varies tremendously based on the arrangement with the airport. hub or non-hub doesn't matter. Some airports provide the BHS as part of a lease, sometimes the airline pays to add specific items to the BHS for their use, sometimes the airline owns the entire system and just to confuse the whole picture, now the TSA could own parts of it around the scanning machines!


User currently offlineAFGMEL From Australia, joined Jul 2007, 744 posts, RR: 0
Reply 19, posted (6 years 6 months 1 week 4 days 18 hours ago) and read 1836 times:



Quoting Trekster (Reply 9):
It has affected every airline, BA more so as the majority of Long Haul is based there, but you cant blame the airline for this. BA do not control the baggage system (as much as they would like to), its BAA.

People seem to get them confused WAY to often

I'm not confused about which is which, but at the end of the day it's the airline that has to bear responsibility to their customer and make arrangements for the passenger when things go wrong. If BAA aren't up to scratch, then the airlines should be suing their arses until they get their act together. After all, as a passenger, what can you as an individual do? Very little compared to a pissed off litigious airline.



B 727-44/200 732/3/4/8/9 767-3 742/3/4, 772/3, A319/20/21 332/333 342/3 , DC3/4/10, F28/50/100, ATR72
User currently offlineLHR27C From United Kingdom, joined Aug 2004, 1279 posts, RR: 16
Reply 20, posted (6 years 6 months 1 week 4 days 17 hours ago) and read 1832 times:

Standby for more LHR and BA related bad news with the results for the flight crew strike due out any day!


Once you have tasted flight, you will walk the earth with your eyes turned forever skyward
User currently offlineYVRLTN From Canada, joined Oct 2006, 2450 posts, RR: 0
Reply 21, posted (6 years 6 months 1 week 4 days 16 hours ago) and read 1807 times:



Quoting NYC2theworld (Reply 14):
Now I have a question, in most major hubs, who is responsible for the baggage handling system?

In Europe, since technically everything is CUTE, does that mean its the terminal management company that is responsible (I.E. BAA, Fraport, et. al.)

I guess BAA 'are responsible' but they sub-contract out these services to other private companies. I know the owner personally of the company responsible for maintaining the baggage systems at LHR & LGW (they also maintain anything electrical in the retail outlets and few other similar things).



Follow me on twitter for YVR movements @vernonYVR
User currently offlineRTFM From United Kingdom, joined Oct 2004, 418 posts, RR: 0
Reply 22, posted (6 years 6 months 1 week 2 days 9 hours ago) and read 1687 times:



Quoting Trekster (Reply 4):
They would still need to upgrade it for the airlines that are staying and moving in to it after the move.

I wasn't disputing the need for a software upgrade, I was disputing the timing. By the end of Apr all of BA's flights (less JSA routes) would be out of T4. That must be something like 80%+ of T4's flights. They are then going to refurbish the place before SkyTeam (and others?) move in - it isn't going to happen the next day! So my point was, wouldn't it have made more sense to wait until most of BA was out, there were far less bags going through the system and therefore less potential disruption in case things went wrong (not entirely unknown dring software upgrades)...?


User currently offlinePW100 From Netherlands, joined Jan 2002, 2450 posts, RR: 12
Reply 23, posted (6 years 6 months 1 week 2 days 4 hours ago) and read 1615 times:

Who was/is the vendor supplier for the T4 baggage system? Vanderlande is doing T5, were they also responsible for T4?

Regards,
PW100



Immigration officer: "What's the purpose of your visit to the USA?" Spotter: "Shooting airliners with my Canon!"
User currently offlinePar13del From Bahamas, joined Dec 2005, 7145 posts, RR: 8
Reply 24, posted (6 years 6 months 1 week 2 days 3 hours ago) and read 1593 times:

I think these are the issues of fairness that the EU commissions should be looking at, imagine spending thousands of dollars / pounds to travel and then not being given the choice of having your bags shipped after the problem is corrected. This seems to me to be a case of the airline expecting the pax to take up the slack for the problems of BAA, the fact that BA may loose bags or take days, weeks even months to get bags to where they belong is not a pax problem, to tell pax that they must either travel without their bags or not at all cannot be right, would not be surprized if they are told that if they choose not to travel the airline is in no way responsible and therefore is not liable for anything, if true as posted this is simply amazing.

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