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Emirates Stewardess Throws Handset At A Passenger  
User currently offlineBiman From Bangladesh, joined Sep 2006, 136 posts, RR: 0
Posted (6 years 6 months 4 days 10 hours ago) and read 21786 times:

I read this in an article published in today's Daily Star, a pretty reputable newspaper in Bangladesh:

(http://www.thedailystar.net/story.php?nid=25075)

"It was the last straw when the man to my right, who occupied an aisle seat, took the handset and asked his friend in the back row, instead of the unhelpful hostess, to help him. The stewardess, who was red with anger, or with chicken pox, or with flying to Dhaka, was marching down that aisle at that precise moment. With no warning, she took the handset from the man in the back and threw it to the man on my right."

Like the author himself, I always thought that Emirates was a fairly respectable airline ... seeing clearly racist behaviour is disturbing indeed ...

45 replies: All unread, showing first 25:
 
User currently offline474218 From United States of America, joined Oct 2005, 6340 posts, RR: 9
Reply 1, posted (6 years 6 months 4 days 9 hours ago) and read 21687 times:



Quoting Biman (Thread starter):
Like the author himself, I always thought that Emirates was a fairly respectable airline ... seeing clearly racist behaviour is disturbing indeed ...

What was clearly "RACIST"?

The definition of a "RACIST" is: one with the inherent belief that one race is superior to any other particular race.

How does throwing head sets at someone meet the definition above.


User currently offlineKL662 From United States of America, joined Jan 2005, 121 posts, RR: 0
Reply 2, posted (6 years 6 months 4 days 9 hours ago) and read 21585 times:



Quoting 474218 (Reply 1):
What was clearly "RACIST"?

Presumably the thread starter is referring to the article he referenced, which speculates that the employee's hostility was a result of the passengers being Bangladeshi.


User currently offlineA388 From Netherlands Antilles, joined May 2001, 9779 posts, RR: 11
Reply 3, posted (6 years 6 months 4 days 9 hours ago) and read 21430 times:

You should always be careful with these type of articles. You just don't know where the author/writer is coming from. For all we know this person might have had experienced something with the airline he or she didn't like or couldn't handle, thereby making up this story with the intention of giving the airline a bad image. Anyone can write such an article, but what is the background of the writer?

I'm not saying this writer is good or bad, but just that you have to be very cautious with these type of articles as it involves only a personal opinion or view on something that happened somewhere at some time, nothing more. What might be rude to someone, might not be rude at all to someone else. It's a personal observation one cannot judge on rightfulness or being wrong or irrealistic.

I personally don't read too much into these type of articles, whether they are justified or not.

A388


User currently offlineYOWza From Canada, joined Jul 2005, 4878 posts, RR: 15
Reply 4, posted (6 years 6 months 4 days 9 hours ago) and read 21312 times:



Quoting Biman (Thread starter):
Like the author himself, I always thought that Emirates was a fairly respectable airline ... seeing clearly racist behaviour is disturbing indeed ...

It's no secret that some EK FAs have a chip on their shoulder when it comes to flying some of the "labor" routes. There have been incidents in the past and many Asian/African PAX have complained. However this is clearly not a case of that. The quote even said

Quoting Biman (Thread starter):
threw it to the man on my right

To him, not at him.

Quoting 474218 (Reply 1):
What was clearly "RACIST"?

Did you bother reading the article?

YOWza



12A whenever possible.
User currently offline474218 From United States of America, joined Oct 2005, 6340 posts, RR: 9
Reply 5, posted (6 years 6 months 4 days 8 hours ago) and read 21211 times:



Quoting YOWza (Reply 4):
Did you bother reading the article?

Did you read the definition? How do you know that the FA thinks her race is superior to all other races?

Could it be that the FA is prejudice sure, but the word racism is too often mis-used, when what is really ment is PREJUDICE.

Words have meaning and people should use the correct word.


User currently offlineYOWza From Canada, joined Jul 2005, 4878 posts, RR: 15
Reply 6, posted (6 years 6 months 4 days 8 hours ago) and read 21045 times:



Quoting 474218 (Reply 5):
Did you read the definition? How do you know that the FA thinks her race is superior to all other races?

Webster,
Surely you know that discrimination or prejudice based on race is also termed racism? So if you're done hiding behind semantics maybe you should contribute something of value... just a suggestion.

For those of you who wish to know more about some of the shenanigans EK staff pull of labor routes check out PPRUNE.

YOWza



12A whenever possible.
User currently offlineGr8Circle From Canada, joined Dec 2005, 3099 posts, RR: 4
Reply 7, posted (6 years 6 months 4 days 7 hours ago) and read 20868 times:



Quoting YOWza (Reply 4):
It's no secret that some EK FAs have a chip on their shoulder when it comes to flying some of the "labor" routes. There have been incidents in the past and many Asian/African PAX have complained. However this is clearly not a case of that. The quote even said

I am of Indian origin and recently flew BOM-AUH on EY.....there was an FA of Chinese origin and one probably European, serving our section of the Y cabin...right in front of me were a bunch of Gulf bound labor types from S. India and their behaviour made me want to hide under the seat!! They were treating the FA's like personal servants and deserved to be kicked on their backsides, the way they conducted themselves....I noticed similar behaviour, though not that obnoxious, from other Asian origin passengers on the other sectors I flew with EY....I certainly think the FA's have some reason to carry this "chip on the shoulder"....our fellow Asians need a lesson in manners and etiquette....not everyone, but certainly that handful of people who bring shame to the entire community.....

Quoting Biman (Thread starter):
seeing clearly racist behaviour is disturbing indeed ...

I tried hard to look for it, but could not find anything to suggest racial behaviour in the article.....stop jumping at shadows....the incident is certainly deplorable, but not racist....


User currently offlineJetdeltamsy From United States of America, joined Nov 2000, 2987 posts, RR: 8
Reply 8, posted (6 years 6 months 4 days 7 hours ago) and read 20808 times:



Quoting Biman (Thread starter):
I always thought that Emirates was a fairly respectable airline ... seeing clearly racist behaviour is disturbing indeed ...

What made this a racial issue? Good grief. Who knows if it's even true?



Tired of airline bankruptcies....EA/PA/TW and finally DL.
User currently offline6thfreedom From Bermuda, joined Sep 2004, 3325 posts, RR: 20
Reply 9, posted (6 years 6 months 4 days 6 hours ago) and read 20537 times:



Quoting Gr8Circle (Reply 7):
I am of Indian origin and recently flew BOM-AUH on EY.....there was an FA of Chinese origin and one probably European, serving our section of the Y cabin...right in front of me were a bunch of Gulf bound labor types from S. India and their behaviour made me want to hide under the seat!! They were treating the FA's like personal servants and deserved to be kicked on their backsides, the way they conducted themselves....I noticed similar behaviour, though not that obnoxious, from other Asian origin passengers on the other sectors I flew with EY....I certainly think the FA's have some reason to carry this "chip on the shoulder"....our fellow Asians need a lesson in manners and etiquette....not everyone, but certainly that handful of people who bring shame to the entire community.....

Quoting Biman (Thread starter):
seeing clearly racist behaviour is disturbing indeed ...

I tried hard to look for it, but could not find anything to suggest racial behaviour in the article.....stop jumping at shadows....the incident is certainly deplorable, but not racist....

Probably the best response I have seen on A.net for a while.
Gr8 - I couldn't have put it better myself.... spot on!


User currently offlinePRAirbus From Puerto Rico, joined Apr 2005, 1137 posts, RR: 1
Reply 10, posted (6 years 6 months 4 days 6 hours ago) and read 20332 times:

Good for her!!! Some passengers are rude and lack manners indeed...FAs are often mistreated and disrespected.

User currently offlineAndrewUber From United States of America, joined Jul 2003, 2528 posts, RR: 40
Reply 11, posted (6 years 6 months 4 days 5 hours ago) and read 19160 times:



Quoting 474218 (Reply 1):
What was clearly "RACIST"?

The definition of a "RACIST" is: one with the inherent belief that one race is superior to any other particular race.

How does throwing head sets at someone meet the definition above.

You clearly didn't read the aforementioned article before you posted that.

Quoting PRAirbus (Reply 10):
Good for her!!! Some passengers are rude and lack manners indeed...FAs are often mistreated and disrespected.

Hell yeah! WTF was that bastard passenger thinking!!! Asking for a working headset on a flight that probably cost him a month's wages. Jeez. They should have popped open the door and threw his ass out.  sarcastic 



I'd rather shoot BAD_MOTIVE
User currently offlineIAirAllie From , joined Dec 1969, posts, RR:
Reply 12, posted (6 years 6 months 4 days 5 hours ago) and read 19107 times:

What is a "Handset"?

User currently offlineKaitak From Ireland, joined Aug 1999, 12432 posts, RR: 37
Reply 13, posted (6 years 6 months 4 days 4 hours ago) and read 18464 times:



Quoting IAirAllie (Reply 12):
What is a "Handset"?

The device used to control the IFE and other passenger entertainment facilities; one side of it is a phone and the other side works the IFE features.


User currently offlineJoKeR From Serbia, joined Nov 2004, 2238 posts, RR: 9
Reply 14, posted (6 years 6 months 4 days 4 hours ago) and read 18359 times:

It takes two to tango... let's hear the crew's side of the story first before passing judgments....


Kafa, čaj, šraf?
User currently offlineAR385 From Mexico, joined Nov 2003, 6186 posts, RR: 31
Reply 15, posted (6 years 6 months 4 days 4 hours ago) and read 18313 times:
Support Airliners.net - become a First Class Member!

I don't see anything in the article accusing anyone of "racism." It may be implied, but it's not that clear.

I did have an IB f/a angrily yank a headset off my seat -breaking it in the process and spilling my drink- after I had asked her three times to please give me a new one, as the one she so delicately took, did not work. This was in C on a MEX-MAD flight.


[Edited 2008-02-26 21:53:41]

[Edited 2008-02-26 22:15:49]


MGGS
User currently offlineBoeing7478i From United Arab Emirates, joined Aug 2006, 20 posts, RR: 0
Reply 16, posted (6 years 6 months 4 days 4 hours ago) and read 18274 times:



Quoting AndrewUber (Reply 11):
Hell yeah! WTF was that bastard passenger thinking!!! Asking for a working headset on a flight that probably cost him a month's wages. Jeez. They should have popped open the door and threw his ass out.

He paid for the ticket so he deserves to be treated like any other passenger, regardless of what his wages are.  sarcastic 
If they throw him out of the window the airline will have to pay millions to his family so i dont think it's gonna happen.  Big grin


User currently offlineDash8Pilot From Canada, joined Mar 2005, 86 posts, RR: 0
Reply 17, posted (6 years 6 months 4 days 4 hours ago) and read 18102 times:

Regardless of wheter the FA was racist or not, this behaviour is not acceptable even in kindergarden.. If you are not happy flying to Bangladesh or any other route, call in sick or quit.

FA are not treated well, I agree. No one pointed a gun to his/her and asked them to work as FA.

When the FA was hired he/she should of read the job description. I hope the FA was fired.


User currently offlineMrComet From Ireland, joined Mar 2005, 540 posts, RR: 8
Reply 18, posted (6 years 6 months 4 days 3 hours ago) and read 17632 times:

Ahhhhh. The age old question. Do you hate me because I am poor, dark skinned or because I am being a jerk. A hard question to answer in so modest a forum.


The dude abides
User currently offlineAyubogg From UK - Scotland, joined Mar 2007, 218 posts, RR: 0
Reply 19, posted (6 years 6 months 4 days 3 hours ago) and read 17375 times:



Quoting YOWza (Reply 6):
Quoting 474218 (Reply 5):
Did you read the definition? How do you know that the FA thinks her race is superior to all other races?


Webster,
Surely you know that discrimination or prejudice based on race is also termed racism? So if you're done hiding behind semantics maybe you should contribute something of value... just a suggestion.

For those of you who wish to know more about some of the shenanigans EK staff pull of labor routes check out PPRUNE.

YOWza

That was... DELICIOUS to say the least! Thank you YOWza for that.

Peace in the Middle East!

-Ayubogg



Alba gu bràth
User currently offlineArt From United Kingdom, joined Feb 2005, 3382 posts, RR: 1
Reply 20, posted (6 years 6 months 4 days 2 hours ago) and read 17230 times:



Quoting MrComet (Reply 18):
Ahhhhh. The age old question. Do you hate me because I am poor, dark skinned or because I am being a jerk.

Well put. The heart of the matter in this case, I guess.


User currently offlineUK_Dispatcher From United Arab Emirates, joined Dec 2001, 2593 posts, RR: 30
Reply 21, posted (6 years 6 months 4 days 2 hours ago) and read 17080 times:



Quoting YOWza (Reply 4):
It's no secret that some EK FAs have a chip on their shoulder when it comes to flying some of the "labor" routes.

They are not the nicest flights to do. I am not crew but have flown as a passenger to places like DAC, KTM, TRV, ISB, KHI, BOM with EK, EY and GF. They really can be nightmare flights for the crew with all the labour class pax on board - most of whom can not work the IFE, can not figure out how to operate the door to get into the toilet (I won't mention any more about toilets on these flights!), keep inadvertantly pressing the call bell button on the handsets, etc etc.

You will find that it is not only EK crew who have a 'chip on their shoulders' when doing these flights. I think it probably applies to all Gulf carriers.


User currently offlineBiman From Bangladesh, joined Sep 2006, 136 posts, RR: 0
Reply 22, posted (6 years 6 months 4 days 1 hour ago) and read 16658 times:



Quoting KL662 (Reply 2):
Quoting 474218 (Reply 1):
What was clearly "RACIST"?

Presumably the thread starter is referring to the article he referenced, which speculates that the employee's hostility was a result of the passengers being Bangladeshi.

Yes, I was. A.net prevents me from quoting the entire article due to copyright violations.

Quoting Gr8Circle (Reply 7):
I tried hard to look for it, but could not find anything to suggest racial behaviour in the article.....stop jumping at shadows....the incident is certainly deplorable, but not racist....

Look harder; I quote (http://www.thedailystar.net/story.php?nid=25075),

"I have never seen such rudeness on a plane. I had never imagined that cabin crew would humiliate their guests, the passengers whom they ought to help and be hospitable to, and who are providing the funds for their salaries. Seeing is believing, though.

I would like to raise a few simple questions. Is this rudeness and humiliating behaviour towards Bangladeshi passengers coming from the fact that Bangladesh is a poor country, with a poor population? Who pays the airfare, or have Emirates or their crew subsidised the fare to help the Bangladeshi economy? Of course not, I paid more for this trip compared to my flights to London, which is a longer journey. Or is it by any chance these passengers' language that tries the crew's patience, because some of them do not speak English?

But isn't it the Bangladeshi people who fought a revolution for language, their language? And who says English is the sole criteria? Why not employ Bangla-speaking crew who would be able to provide better service? Or maybe the colour of skin is still an issue with the respectable airline. I hope it isn't."

Discrimination of any sort is deplorable. I flew EK on LHR-DXB-DAC routes back in the mid-nineties. Back then, it was the only airline on which I didn't notice a sudden change in the quality/attitude of the FAs between their DXB-europe and DXB-south asia routes. Guess their standards have deteriorated in the last decade ...


User currently offlineAirIndia From United Arab Emirates, joined Jan 2001, 1641 posts, RR: 1
Reply 23, posted (6 years 6 months 4 days 1 hour ago) and read 16591 times:



Quoting Gr8Circle (Reply 7):
I certainly think the FA's have some reason to carry this "chip on the shoulder"....

I agree. The labour people do behave very badly with the FAs. Infact EK should ask AI to train their FAs. The AI FAs handle such people with more grit.

I travel on EK and happened to be on a flight full of labourers. i cuold see the differential treatment meted out to them vis-a-is me and i could understand why that was happening. You get what you ask for.


User currently offlineAR385 From Mexico, joined Nov 2003, 6186 posts, RR: 31
Reply 24, posted (6 years 6 months 4 days 1 hour ago) and read 16438 times:
Support Airliners.net - become a First Class Member!

Quoting Biman (Reply 22):
I would like to raise a few simple questions. Is this rudeness and humiliating behaviour towards Bangladeshi passengers coming from the fact that Bangladesh is a poor country, with a poor population?

I don't mean to rain on your parade but the above, written by the author, does not, at all, imply racism. It implies very bad customer service, sure, but not racism. The article writer is making flawed assumptions about the real reason the service provided to the passenger was despicable. I am not apologizing for the crew, they did give terrible service. Sure. I am saying the reason behind such service may not be racial.

Quoting Biman (Reply 22):
Or maybe the colour of skin is still an issue with the respectable airline. I hope it isn't."

The above is the opinion of the author. As I said before: despicable service was provided. Was the reason for it racial? Maybe. Maybe not. It cannot be inferred by this article.

For what it's worth. I have no illusions about the EK crew not being racist. I am sure they are. However, from the article, that cannot be determined.

[Edited 2008-02-27 00:36:22]


MGGS
25 Post contains links Biman : So in this instance, what exactly was the "bad behaviour" on part of the passenger who by the way also paid for his ticket that deserved for him to b
26 Biman : If someone decides to humiliate me purely based on my racial origin (colour of my skin is an attribute of my race), I call that racism. In my humble
27 AR385 : He is implying that in his opinion, in his mindset and in his assumptions, EK crew may be racist. However, he is also leaving it open to interpretati
28 AF1624 : Oh so that changes everything. Let me tell you, If a handset was thrown TO me instead of AT me, I'd be really, really pissed off in both case. The be
29 Cefarix : I've been on more than one of these flights between Pakistan and the Gulf countries. I have to say that the FAs are very rude. On a particular flight,
30 Macc : just out of curiosity.... 1. how do you hand the handset to the guy in the back of you??? I thought that set is tied to a cord... 2. if something like
31 MotorHussy : I flew Biman once a long time ago and remember the cabin crew being quite stern with some of the roused Bengali rabble down the back of the bus with m
32 Post contains images JoKeR : Well by the time he had finished with it... it became a cordless device
33 AF1624 : Well, because you might be escorted out of the plane by policemen upon arrival. Any discussion with an F/A can end up like that these days, even If y
34 IrregKing : As much as I could believe this story to be true, (having been in a relationship with an Emirates F/A and having heard tons of stories and opinions fr
35 Tonystan : OK....From reading the article there are two things we do NOT KNOW....One, what race was the cabin crew member. EK have a multicultural crew base. Als
36 AF1624 : But THAT does NOT matter. The behaviour is unacceptable. The F/A could have been inuit and the passenger from Congo for all I care ! The behaviour st
37 Tonystan : You are completely missing my point. For all we know BOTH the crew member and the writer were of the same race!!!! To anyone in the service industry
38 Biman : Why dont you write a rebuttal to the newspaper and find out if you doubt its authenticity?
39 Post contains images ATCtower : I looked and could not find substantial proof of racism. I am realist and imagine they likely are racist, but from the article this cannot be proven.
40 NQYGuy : Red with Chicken Pox? That sure shows what a 'reputable' newspaper that is.
41 AndrewUber : I was being sarcastic. As a white American married to a beautiful Indian lady, and having lived in Dubai - I know all about racism and am 200% agains
42 Post contains images Gr8Circle : Wow! I'm glad you did not become a judge in real life.....you would have probably ended up sentencing half your prisoners to death on just hearing th
43 Abrelosojos : Most middle-eastern airlines are known for their inherent racist attitudes towards serving "labor" routes. Emirates is probably the worst violator of
44 Dca2011 : *DING* - Everybody remember the kerfuffle around the woman dying on the AA flight, and how quick we and the media were to judge the airline simply on
45 Netdhaka : Some EK crews certainly need to learn how to behave. I get the feeling that they didn’t read their job description when applying for the job. I was
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