AussieA346 From Australia, joined Sep 2005, 24 posts, RR: 0 Posted (4 years 2 months 2 weeks 5 days 6 hours ago) and read 16708 times:
I recently travelled domesticly in Thailand with my wife. We were travelling from BKK to URT on Thai Air Asia.
When we checked in our luggage we were told that we were both over weight 18kg between us.
Their limit per passenger is 15kg. Who travels with Less than 15kg? Yes i know i should of read the fine print but every passenger that checked in had to go to customer service to pay the extra charge. I was hit with $65AUD and the same for my return.
I think i will be flying Thai from now on as my wife is Thai and we will be flying there every year....
To finish off i have never flown an aircraft where the panels on the walls around the windows inside the plane were cracked and falling off....Quite the experience.
Mashimaro1 From Australia, joined Dec 2007, 46 posts, RR: 0 Reply 1, posted (4 years 2 months 2 weeks 5 days 6 hours ago) and read 16705 times:
I reckon that's quite narrow-minded and I feel no sympathy. It's a fact LCC make money with all the extra charges, so why wouldn't you read the fine print? In fact it's quite common across LCCs to have luggage limits below that of full-service carriers. Ryanair = 15kg, Easyjet = 20kg.
Ozair From UK - England, joined Jan 2005, 577 posts, RR: 0 Reply 3, posted (4 years 2 months 2 weeks 5 days 6 hours ago) and read 16673 times:
Quoting AussieA346 (Reply 2): Why would you fly a LCC if you end up paying the full fare in the end?
So was the difference in price equal to a full fare on TG? If so book TG next time, if it was less decide if you want comfort and service or more money in your pocket?
Fly2CHC From , joined Dec 1969, posts, RR: Reply 6, posted (4 years 2 months 2 weeks 5 days 5 hours ago) and read 16623 times:
Quoting TG992 (Reply 5): I love it how "lack of competence by passenger" becomes "airline scam"
I agree with AussieA346. It is a scam, and completely unacceptable, when a non-standard luggage allowance is placed in the fine print of the terms and conditions and not on the e-ticket copy itself! If they wanted to be open about it and not scam people out of money, why not have the baggage allowance recorded on the ticket like every other airline?
Ryanair!!! From Singapore, joined Mar 2002, 4608 posts, RR: 30 Reply 8, posted (4 years 2 months 2 weeks 5 days 5 hours ago) and read 16587 times:
I think that it is a known fact that all LCCs have a lower than normal weight limit, no? Some 20kg, some 15kg etc. So if you fly with that knowledge that you are going to get what you pay for, it is fine as long as you take that extra steps to enquire about what you need to know before hand.
Who travels with 15kg worth of luggage only? Well, I do. Granted you could have just got off a long haul flight with loads of baggage. Thus, next time fly TG. If you want to save some money by going LCC (TAA, Nok...), be prepared to pay for overweight baggage.
Remember, if you travel as much as I do queries like these will come 2nd nature and you would know where to look for information concerning these issues be it on the ticket (fine print regardless) or on the webbie of the airline you are flying with.
As for the state of the aircraft, well, they are in the next in line for receiving new A320s after AK (Air Asia Malaysia) so the 737s will be out of the way very soon.
Hate to say this but... you should have known better.
Welcome to my starry one world alliance, a team in the sky!
Cricket From India, joined Aug 2005, 2766 posts, RR: 6 Reply 9, posted (4 years 2 months 2 weeks 5 days 5 hours ago) and read 16569 times:
In India all LCC's allow just 15kgs - so I don't see the reason for your outburst, if you travel low-cost 'Read the fine print'! The reason you pay low fares is because the airlines subsidise your tickets with frieght revenues. You can't have your cake and eat it too...
Joffie From Australia, joined Mar 2006, 752 posts, RR: 2 Reply 10, posted (4 years 2 months 2 weeks 5 days 4 hours ago) and read 16497 times:
When I travelled Tiger Airways from Melbourne-Darwin it was an extra $33...thats right $33 per KILO. One couple at Darwin had about 4 Kilo over and had to pay over $100 excess.
Ikramerica From United States of America, joined May 2005, 20630 posts, RR: 62 Reply 11, posted (4 years 2 months 2 weeks 5 days 4 hours ago) and read 16470 times:
Sounds like a scam to me. Not the limit, but the ridiculous cost per extra kilo. It is clearly intended to "get you" since you basically have no choice. You buy a gift for someone on a trip, and it ends up costing you an extra $50 to get it home...
Of all the things to worry about... the Wookie has no pants.
Ryanair!!! From Singapore, joined Mar 2002, 4608 posts, RR: 30 Reply 12, posted (4 years 2 months 2 weeks 5 days 3 hours ago) and read 16401 times:
Quoting Ikramerica (Reply 11): Sounds like a scam to me. Not the limit, but the ridiculous cost per extra kilo. It is clearly intended to "get you" since you basically have no choice. You buy a gift for someone on a trip, and it ends up costing you an extra $50 to get it home...
Once again, it is no scam... Why do people keep saying that it is? You were given the priviledge to attend school and learn how to read. You were given the priviledge of an education so that you have the wisdom to understand that by giving your credit card details online, you are in effect entering a contract so you should read EVERYTHING that entails with the terms that follow.
I don't see why are some people getting their knickers all knotted and wedgied over this...
Welcome to my starry one world alliance, a team in the sky!
Doug_Or From United States of America, joined Mar 2000, 3038 posts, RR: 4 Reply 13, posted (4 years 2 months 2 weeks 5 days 2 hours ago) and read 16330 times:
Quoting AirAsia's Terms & Conditions Of Carriage=0:
Article 1
Definitions
1.1
Meanings: In these Terms & Conditions, these particular expressions have the following meanings:
"Baggage" or "baggage" means your personal property accompanying you in connection with your trip. Unless otherwise specified, it includes both your Checked and Unchecked Baggage;
"Baggage Check" means a document issued to Passenger by us as a receipt for Checked Baggage and which relate to the carriage of Checked Baggage and includes the Baggage Identification Tag.
"Baggage Identification Tag" means a document issued by us solely for identification of Checked Baggage.
"Checked Baggage" means baggage of which we take custody and for which we have issued a Baggage Identification Tag; it is also sometimes referred to as "registered baggage".
"Conditions of Contract" means those statements contained in or delivered with the Itinerary, identified as such and which incorporate by reference, these Terms & Conditions and notices available at our offices and check-in counters.
"Damage" includes death, bodily injury to a passenger, delay, loss, partial loss or other damage, arising out of or in connection with carriage or other services incidental thereto performed by us.
"Electronic Coupon" means an electronic flight coupon or other value document held in our database.
"Electronic Ticket" means the Itinerary issued by us or on our behalf, the Electronic Coupon and if applicable, a boarding document.
"Flight Coupon" means that portion of the Ticket that bears the notation "good for passage" or in the case of an Electronic Ticket, the Electronic Coupon, and indicates the particular places between which you are entitled to be carried.
"Itinerary" or “Travel Itinerary†means the document we issue to Passenger that includes the Passenger's name, flight information, booking number, Conditions of Contract and notices.
"Passenger"," you", "your" and "yourself" means any person, except members of the crew, carried or to be carried in an aircraft with our consent.
"Route" means the flight from the airport at the point of origin to the airport at the point of destination.
"Seat" means a seat in our aircraft.
"Tariff" means our fares and charges published electronically or on paper.
"Ticket" means the Itinerary and includes the Electronic Ticket and Electronic Coupon issued by us or on our behalf and including the Conditions of Contract and notices contained in it.
"Terms & Conditions" means these Terms and Conditions of Carriage.
"Unchecked Baggage", means any baggage other than Checked Baggage including all items brought by you into the aircraft cabin.
"We", "our", "ourselves","us" and "Carrier" means AirAsia Berhad.
"Website" means the internet site www.airasia.com provided by us for the purpose of Passengers making online bookings and to access information about us.
1.2 Captions: The title or caption of each Article of these Terms & Conditions is for convenience only and is not to be used for interpretation of the text.
Article 2
Applicability
2.1
General: These Terms & Conditions apply to the carriage by air or by other means of transportation including surface transportation of Passengers and Baggage performed by us or on our behalf and to any liability we may have in relation to that carriage and transportation.
2.2
Terms & Conditions Prevail: Except as provided in these Terms & Conditions, in the event of inconsistency between these Terms & Conditions and our Conditions of Contract or any other regulations we may have dealing with particular subjects, these Terms & Conditions shall prevail.
2.3
Language: The language of these Terms & Conditions is English and even though there may be translations of these Terms & Conditions in other languages, English shall be the sole language used in the interpretation of these Terms & Conditions.
Article 3
Tickets / Itinerary
3.1
Prima Facie Evidence Of Contract: The Itinerary is prima facie evidence of the contract for carriage between passenger and us. The Itinerary, these Terms & Conditions and our Conditions of Contract (including applicable Tariffs) together constitute the terms and conditions of the contract of carriage between you and us.
3.2
Transferability: The contract for carriage is only transferable as provided in these Terms & Conditions and our Conditions of Contract.
3.3
Validity: The Itinerary is only valid for the Passenger named and the flight specified therein.
3.4
Identity: We will provide carriage only to the Passenger named in the Itinerary or Electronic Ticket. You will be required to produce appropriate identification at check-in.
Article 4
Fares
4.1
General: Fares apply only to carriage from the airport at the point of origin to the airport at the point of destination. Fares exclude ground transport services between airports and between airports and town terminals unless otherwise specifically stated by us. We are strictly a point-to-point carrier and shall not be responsible to you for any connecting flights. We shall not be liable to you for your failure to meet any connecting flights.
4.2
Infants: The fees for infants under the age of two (2) years (on the date of travel) but above eight (8) days old are provided for in the fee schedule. An infant may travel provided he sits on an adult's lap. Only one (1) infant is allowed for one (1) adult. No perambulators are allowed on board the aircraft.
4.3
Government Taxes, Charges and Insurance Surcharge: Any government taxes, charges or insurance surcharge imposed on air travel by the Government, relevant authority or the airport operator in respect of your use of any of our services or facilities will be in addition to our fares, administration fees and charges and shall be borne by you, unless otherwise specifically stated by us. Such government taxes, charges and insurance surcharge imposed on air travel may change from time to time and can be imposed even after the date that your booking has been confirmed. You shall nevertheless bear such government taxes, charges or insurance surcharge as and when they fall due prior to departure.
Please refer to our fee schedule for amounts on taxes, charges and Insurance Surcharge.
4.4
Currency: Fares and charges are payable in the currency prescribed with our published fares unless otherwise specifically stated by us.
4.5
Accuracy: All fares, flight schedules and routes published are correct at the time of publication. We reserve the right to revise any fares and flight schedules at any time and from time to time without prior notice.
4.6
Applicable Fares: Applicable fares are those published by us or on our behalf, whether electronically or by way of other medium. Fares may exclude administration fees, service charges and other charges unless otherwise specifically stated by us.
Article 5
Booking of Seats
5.1
Confirmation of Booking: The booking of a Seat is confirmed after full payment of the fare is made and after we issue you a booking number and/or the Itinerary. Once confirmed, the booking cannot be cancelled and payments made are not refundable.
5.2
Group Bookings: These are governed by specific terms that vary from time to time. Please contact us for further details.
5.3
Flight Change: Once a booking number has been issued, flight changes are subject to the following terms:
Inside of forty-eight (48) hours prior to the scheduled flight departure time, no changes are allowed. The charges for flight change outside of forty-eight (48) hours prior to the scheduled flight departure time are provided for in the fee schedule, subject to the following conditions:
if a lower fare is available, the difference in fares will not be refunded to the passenger;
if the new flight booked is in a higher fare class than that of the cancelled booked flight, the difference in fares shall be paid by the passenger before the cancellation or change can be made;
the change is not confirmed until we issue you a new Itinerary and/or booking number.
changes on route(s) are not allowed.
5.4
Promotional Fares: Article 5.3 regarding Flight Change rules and Article 5.5 regarding Name Change do not apply to certain selected promotional fares.
5.5
Name Change: Once a booking number has been issued, name changes are subject to the following terms:
Provided that the request is made outside of six (6) hours prior to the scheduled flight departure time and the original as well as the substituted passengers' identities are authenticated, you are allowed to substitute the passenger named in the confirmed booking with another passenger subject to payment of a charge as provided for in the fee schedule.
5.6
Payment: Fares must be paid in full when a booking is made. In the event that the fare has not been paid in full for any reason whatsoever, we reserve the right to cancel the booking prior to check-in and/or to disallow you to board the aircraft.
5.7
Personal Data: You hereby acknowledge and agree that your personal data has been given to us for the purposes of making bookings for carriage and providing you with confirmation of that booking, providing and developing ancillary services and facilities, facilitating immigration and entry procedures, accounting, billing and auditing, checking credit or other payment cards, security, administrative and legal purposes, credit card issuance, systems testing, maintenance and development, statistical analysis, and helping us in any future dealings with you. For these purposes, by entering into a contract of carriage with us you authorize us to retain and use your personal data and to transmit it to our own offices, authorized agents and third party business associates, government agencies, other carriers or the providers of the services mentioned above.
5.8
Seating: There are no seat allocations according to specific seat numbers. We operate a single-class and free-seating policy.
We always try to accommodate and assist all our passengers with special needs. Safety regulations stipulate that passengers with special or additional needs should not be seated at emergency exits or in cross aisles that form part of emergency exit routes.
We offer a pre-boarding service for our passengers with special needs. Our crew onboard will do their best to allocate you a seat that is most suitable to your needs.
Article 6
Check-in and Other Requirements of Carriage
6.1.1
Check-In, Deadlines and Conditions: Our check-in counters are open two (2) hours before the scheduled flight departure time. The counters close forty-five (45) minutes before the scheduled flight departure time. Check-in deadlines may vary at different airports and for particular flights. It is your responsibility to ensure that you comply with these deadlines particulars of which will be available at the time you make your booking. In any event, without derogating from the generality of other provisions of these Terms & Conditions governing the right of refusal of carriage, we reserve the right not to allow you to check in without any liability to you and without having to refund to you any fare paid:
if you attempt to check in inside forty-five (45) minutes before your scheduled flight departure time;
if you fail to have proper identification or fail to identify yourself to our staff;
if you fail to have the proper documents, permits, visa, necessary for travel to a particular place or country;
if you have not fully paid any fare or other fees or charges due to us;
if you have been violent to our staff or caused disturbance at our counter or have abused our staff whether physically or verbally;
if the Government or other authorities prohibits your checking in or boarding the aircraft;
if in our judgment, you are not fit to travel due to drunkenness or any obvious adverse medical condition; and/or
if in our judgment, you are not medically fit to travel or your medical condition poses or could pose a danger or threat to the health of other passengers.
6.1.2
Off Counter Check-in: We offer an off-counter check-in facility for our flights. The facility is available on the following terms:
for AirAsia Malaysian domestic flights (Peninsula Malaysia, Sabah and Sarawak) only;
only one (1) piece of baggage is allowed to be carried on board provided that it does not exceed the dimensions of 56cm X 36cm X 23cm and provided that it does not weigh more than 7kg. Such baggage must fit under the seat in front of you or in an enclosed storage compartment in the cabin. Items determined by us to be of excessive weight or size or of an offensive nature will not be permitted on board;
(i) Web Check-in: you can check-in 6 hours prior and up to 2 hours before the scheduled flight departure time;
(ii) Kiosk Check-in: you can check-in 6 hours prior and up to 1 hour before the scheduled flight departure time;
if you are traveling to East Malaysia, you must comply with Article 6.6 (Document Advisory) and Article 6.5 (Travel Documents) of AirAsia’s Terms and Conditions of Carriage;
Our off-counter check-in facility is not available to the following guest(s):
Expectant mothers
Guest(s) traveling with Infant(s) less than 8 days old
Guest(s) that require Special Assistance
Guest(s) traveling alone below 16 years old
More than 9 guests in one Reservation Number.
Guest(s) that have purchased our Xpress Boarding facility.
You are required to comply with our Article 8.1 herein and the rules relating to Risk Item/Dangerous Goods Notice.
6.1.3
Unavailability of Seat: There is a chance a seat may not be available for you on your flight even if your booking is confirmed. This is due to the common practice in the airline industry of overbooking. In the event of such unavailability of seat, we shall at our option, either:
carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your booking; or
should you choose to travel at another time, retain the value of your fare in a credit account for your future travel provided that you must re-book within three (3) months therefrom.
6.1.4
Sole remedies: The options outlined in Article 6.1.3 (a) to (b) are the sole and exclusive remedies available to you and we shall have no further liability to you.
6.2.1
Boarding: You must be at the boarding gate at least thirty (30) minutes before the scheduled flight departure time.
6.2.2
Xpress Boarding: We operate a single class and free seating policy. There are no seat allocations according to specific seat numbers. However, subject to availability, we offer a non-transferable Xpress Boarding facility.
6.2.3
Passengers who have purchased our Xpress Boarding facility will be given priority queuing from the general boarding which will allow them to proceed to the aircraft first.
Although passengers that have purchased our Xpress Boarding facility are allowed ahead of the general boarding queue, we do not guarantee that Xpress Boarding passengers will be able to get a seat of their choice. Once general boarding has commenced, passengers who have purchased our Xpress Boarding facility shall join the general boarding queue. The Xpress Boarding facility is not refundable.
6.3
No-show: If you fail to check in on time or fail to board the aircraft by the time the aircraft departs, the fare you paid will not be refunded to you for any reason whatsoever.
6.4
Compliance: You are solely responsible for complying with all laws, regulations, orders, demands and requirements of countries flown from, into or over and with our Terms & Conditions, notices and instructions given by us relating thereto. We shall not be liable in any way whatsoever to you in connection with obtaining necessary documents or complying with such laws, regulations, orders, demands, notices, requirements or instructions, whether given orally or in writing or otherwise, or for the consequences to you resulting from your failure to obtain such documents or to comply with such laws, regulations, orders, demands, notices, requirements or instructions.
6.5
Travel Documents: You are responsible for obtaining and must possess and have available for presentation as required by the relevant authorities all entry and exit, health and other documents required by law, regulations, order, demands or requirements of the countries flown from, into or over. We reserve the right to refuse carriage to any Passenger who has not complied with, or whose documents do not appear to comply with, such applicable laws, regulations, orders, demands or requirements.
6.6
Documents Advisory
Domestic Routes: Adults are requires to produce their identity cards* or passport for all domestic flights. Copies of children’s birth certificates** are required before they are allowed to board
Malaysia children traveling to East Malaysia: original birth certificates of children are required for entry to East Malaysia.
International Routes: All passengers traveling on international routes must possess valid passports with at least six(6) months’ validity and the applicable valid visas. Such passengers shall posses a return on an onward journey ticket.
* Identity cards are valid identification only in their countries of issuance.
** The following shall qualify as identity cards for children: Mykid for Malaysia, Thai national ID card for Thailand and the Kartu Keluarga for Indonesia.
6.7
Refusal of Entry: You agree to pay the applicable fare and/or penalties or fines whenever we, on order of any Government or immigration authority, are required to return you to your point of origin or elsewhere, owing to your inadmissibility into a country, whether of transit or destination. In such circumstances we will not refund the fare to you.
6.8
Passenger Responsible for Fines, Detention Costs, etc.: If we are required to pay or deposit any fine or penalty or to incur any expenditure by reason of your failure to comply with laws, regulations, orders, demands or other travel requirements of the countries flown from, into or over or to produce the required documents, you shall on demand reimburse to us any amount so paid or expenditure so incurred or to be paid. We may apply towards such payment or expenditure the value of any carriage unused by you, or any funds due to you in our possession.
6.9
Security Inspections: You shall submit to any security or health checks by Government or airport officials or by us.
Article 7
Refusal and Limitation of Carriage
7.1
Right to refuse carriage: We may refuse carriage of you or your baggage for reasons of safety or if, in the exercise of our reasonable discretion, we determine that:
such action is necessary for reasons of safety or security;
such action is necessary in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over;
your conduct, status, age or mental or physical condition or the physical condition of your baggage is such as to
(i) require special assistance or
(ii) cause harm, discomfort or make yourself objectionable to other passengers or our crew or
(iii) involve any hazard or risk to yourself or other persons or to property;
you have committed misconduct on a previous flight and such conduct may be repeated;
you have not observed, or are likely to fail to observe, our instructions;
you have refused to submit to a security check;
the applicable fare or any charges or taxes payable have not been paid;
the payment of your fare is fraudulent;
you do not have the proper documents for travel;
the booking of our Seat has been done fraudulently or unlawfully or has been purchased from a person not authorized by us;
the credit card by which you paid for the fare has been reported lost or stolen;
the Itinerary or booking or Electronic Ticket is counterfeit or fraudulently obtained;
the Itinerary has been altered by anyone other than us or our authorized agent, or has been mutilated (in which case we reserve the right to retain such documentation); and/or
the person checking in or boarding cannot prove that he is the person named as the passenger on the Itinerary (we reserve the right to retain such Itinerary in this circumstance).
7.2
Unaccompanied Child: Children below age 12 will not be accepted for carriage unless they are accompanied by a person of at least 18 years of age.
7.3
Passengers with reduced mobility/medical condition: For safety reasons AirAsia can carry only a maximum of 4 passengers per flight who have reduced mobility, 2 of whom are reserved for passengers with no limb mobility. Under certain circumstances we may require the passenger to travel with a companion. Please refer to 7.3.1 Travel with a companion.
Passengers with illnesses or a medical condition are required to produce a medical certificate at check in confirming that they are fit to fly. For the safety of other passengers we reserve the right to deny boarding passengers suffering from infectious, contagious or chronic diseases.
Passengers requiring special assistance and passengers with illnesses are requested to contact our call centre at least 48 hours before the scheduled flight departure date to make a prior arrangement with us for the type of special assistance required. Failure to notify us will result in the service being unavailable upon your arrival at the airport and you being refused carriage. Due to health and safety requirements special need passengers are required to check-in at the airport.
7.3.1
Travel with a companion: We may require that you travel with a companion if it is essential for safety or you are unable to assist in your own evacuation from the aircraft or you are unable to understand safety instructions.
7.3.2
Seating: We always try to accommodate and assist all our passengers with special needs. Safety regulations stipulate that passengers with special or additional needs should not be seated at emergency exits or in cross aisles that form part of emergency exit routes.
We offer a pre-boarding service for our passengers with special needs. Our crew onboard will do their best to allocate you a seat that is most suitable to your needs.
7.4
Pregnant Passengers: It is the duty of pregnant passengers to advise us of the progress of their pregnancy at the point of booking of Seat and at the check-in counter. Our carriage of pregnant passengers are subject to the following conditions:
Pregnancy up to 27 weeks (inclusive): we will accept without a doctor's certificate subject to the passenger signing a Limited Liability Statement.
Pregnancy between 28 weeks to 34 weeks (inclusive): passenger shall produce a doctor's certificate confirming the number of weeks of pregnancy and that she is fit to travel which certificate shall have validity of not more than seven (7) days from the scheduled flight departure date. The passenger will be required to sign a Limited Liability Statement.
Pregnancy 35 weeks and above: we will refuse carriage.
7.5
Infants less than 8 days-old: We reserve the right not to carry infants less than eight (8) days-old. We may in our absolute discretion decide to carry such infants on our flights when such carriage is expressly sanctioned in writing by a medical practitioner and when the parent of the infant signs a Limited Liability Statement.
Article 8
Baggage
8.1
Items Unacceptable as Baggage or to be Carried Inside Baggage: We reserve the right to refuse carriage of such baggage or such items found in baggage as follows:
Items which are not properly packed in suitcases or other suitable containers in order to ensure safe carriage with ordinary care and handling;
Items which are likely to endanger the aircraft or persons or property on board the aircraft, such as those specified in the Dangerous Goods Regulations of the International Civil Aviation Organization (ICAO) and the International Air Transport Association (IATA) and in our Terms & Conditions and Conditions of Contract.
Items the carriage of which are prohibited by the applicable laws, regulations or orders of any state or country to be flown from, to or over;
Items which in our reasonable opinion are unsuitable for carriage by reason of their weight, shape, size or character;
Fragile or perishable items;
Live or dead animals;
Human or animal remains;
Fresh or frozen seafood or other meats provided that such items may be carried on board as hand luggage only if we are satisfied that they have been properly packed. Strictly only styrofoam and/or cooler boxes that contain dry food/non-perishables are allowed to be checked-in after inspection of contents by relevant authorities. Should passengers refuse inspection, we have the right to reject admission of luggage;
Firearms and ammunition;
Explosives, flammable or non-inflammable gas (such as aerosol paints, butane gas, lighter refills) refrigerated gas (such as filled aqualung cylinders, liquid nitrogen), flammable liquids (such as paints, thinners, solvents) flammable solids (such as matches, fire lighters), organic peroxides (such as resins), poisons, infective substances (such as viruses, bacteria), radioactive material (such as radium) corrosive materials (such as acid, alkali, mercury, thermometers), magnetic substances, oxidizing materials (such as bleaches).
Weapons such as antique firearms, swords, knives and similar items provided that such items may be allowed as checked baggage at our absolute discretion for very special reasons. These cannot be carried into the aircraft for any reason whatsoever.
8.2
Valuable and Fragile Goods: Passengers are strongly advised not to check in such items as baggage. If they are checked in as baggage, passengers agree they send for carriage of such items at their own risk. Such items include money, jewellery, precious metals, silverware, electronic devices, computers, cameras, video equipment, negotiable papers, securities or other valuables, passports and other identification documents, title deeds, artifacts, manuscripts and the like.
8.3
Right to Search: For reasons of safety and security, we may require you to undergo a search, x-ray or other type of scan on your person or your Baggage. We reserve the right to search your Baggage in your absence if you are not available, for the purpose of determining whether you are in possession of or whether your Baggage contains any unacceptable or prohibited items. If you refuse to comply with such searches or scans we reserve the right to refuse carriage of you and your Baggage without refund of fare to you and without any other liability to you. In the event that a search or scan causes injury to you or damage to your Baggage, we shall not be liable for such injury or damage unless the same is due to our fault or negligence.
8.4
Checked Baggage: Upon delivery to us of Baggage to be checked, we shall take custody thereof and issue a Baggage Identification Tag for each piece of Checked Baggage. Checked Baggage must have your name or other personal identification affixed securely to it. Checked Baggage will be carried on the same aircraft as you unless we decide for safety, security or operational reasons to carry it on an alternative flight. If your Checked Baggage is carried on a subsequent flight we will deliver same to you within a reasonable time of arrival of that flight unless applicable law requires you to be present for customs clearance.
8.5
Free Baggage Allowance: You may transport free of charge checked Baggage up to a maximum weight of 15 kg subject to the conditions and limitations contained in our Terms & Conditions.
8.6
Excess Checked Baggage: You are not entitled to transport Baggage in excess of the free baggage allowance. If, in our absolute discretion, Baggage in excess of the free baggage allowance is accepted for carriage, you shall pay a charge for the carriage of that excess Baggage at the rates provided for in the fee schedule (which rates may be changed or varied at any time and from time to time and will be available from us upon request and are available at our check-in counters).
8.7
Unchecked Baggage: Only one (1) piece of baggage is allowed to be carried on board provided that it does not exceed the dimensions of 56cm X 36cm X 23cm and provided that it does not weigh more than 7kg. Such baggage must fit under the seat in front of you or in an enclosed storage compartment in the cabin. Items determined by us to be of excessive weight or size or of an offensive nature will not be permitted on board.
8.8
Collection and Delivery of Baggage: You shall collect your Baggage as soon as it is available for collection at places of destination. If you do not collect it within a reasonable time and the baggage needs to be stored at our premises, we may charge a storage fee. If Checked Baggage is not claimed within three (3) months of the time it was made available to you, we may dispose of it without any liability to you. Only the bearer of the Baggage Identification Tag delivered to the Passenger at the time the Baggage was checked, is entitled to delivery of Baggage. If a person claiming the Baggage is unable to produce a Baggage Identification Tag for identification of the Baggage, we will deliver the Baggage to such person only on condition that he has established to our satisfaction his right thereto, and if required by us, such person shall furnish adequate security to indemnify us for any loss, damage or expense which may be incurred by us as a result of such delivery. Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is prima facie evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage between us.
Article 9
Schedules, Cancellations
9.1
Schedules: We will use our best efforts to avoid delay in carrying you and your baggage. We will endeavour to adhere to published schedules in effect on the date of travel. However, times shown in timetables, schedules or elsewhere are subject to change at any time and from time to time and we shall not be liable in any way whatsoever for any loss incurred by passengers as a result of such change.
9.2
Cancellation, Changes of Schedules: At any time after a booking has been made we may change our schedules and/or cancel, terminate, divert, postpone reschedule or delay any flight where we reasonably consider this to be justified by circumstances beyond our control or for reasons of safety or commercial reasons. In the event of such flight cancellation, we shall at our option, either:
carry you at the earliest opportunity on another of our scheduled services on which space is available without additional charge and, where necessary, extend the validity of your booking; or
should you choose to travel at another time, retain the value of your fare in a credit account for your future travel provided that you must re-book within three (3) months therefrom.
9.3
Sole remedies: Upon the occurrence of any of the events set out in Article 9.2, the options outlined in Article 9.2 (a) to (b) are the sole and exclusive remedies available to you and we shall have no further liability to you.
Article 10
Conduct Aboard Aircraft
10.1
If in our reasonable opinion you conduct yourself on board the aircraft so as to endanger the aircraft or any person or property on board, or obstruct or hinder the crew in the performance of their duties, or fail to comply with any instruction of the crew including but not limited to those with respect to smoking, alcohol, use of cellular telephones, or use any threatening, abusive or insulting words towards the crew or behave in a manner which causes discomfort, inconvenience, damage or injury to other passengers of the crew, we may take such measures as we deem necessary to prevent continuation of such conduct including restraint. You may be disembarked and refused onward carriage at any point and may be prosecuted for offences committed on board the aircraft.
10.2
If as a result of your conduct we decide, in exercise of our reasonable discretion, to divert the aircraft for the purpose of offloading you, then you shall be liable for all costs which we incur of any nature whatsoever as a result of or arising out of that diversion.
10.3
For safety reasons, we may forbid or limit operation on board the aircraft of electronic equipment, including but not limited to, cellular telephones, laptop computers, portable recorders, portable radios, CD players, electronic games or transmitting devices, including radio-controlled toys and walkie-talkies. Operation of hearing aids and heart pacemakers is permitted.
10.4
Passengers are not allowed to consume their own food on board. No smoking is permitted on any of our flights.
Article 11
Liability Limitations
11.1
Warsaw, Montreal Convention Notice: If the passenger's journey involves an ultimate destination or stop in a country other than the country of departure, the Warsaw Convention or the Montreal Convention 1999 may be applicable and the Warsaw Convention or the Montreal Convention 1999 governs and in most cases limits the liability of carriers for death or personal injury and in respect of loss of or damage to baggage.
11.2
Notice of Baggage Liability Limitations: Liability for loss, delay or damage to baggage is limited unless a higher value is declared in advance and additional charges are paid. Liability for domestic travel and liability for international travel vary according to the respective law.
11.3
Where Warsaw Convention is not applicable: Where your carriage is not subject to the liability rules of the Warsaw Convention, the following rules shall apply:
Any liability we have for Damage will be reduced by any negligence on your part which causes or contributes to the Damage in accordance with applicable law.
We will not be liable for Damage to Checked or Unchecked Baggage unless such Damage is caused by our negligence and such Baggage was within our control or custody.
Except in the case of an act or omission done with intent to cause Damage or recklessly and with knowledge that Damage would probably result, our liability in the case of Damage to Checked Baggage and Unchecked Baggage shall be limited to amount as provided for in the fee schedule. If the weight of the Baggage is not recorded on the Baggage Identification Tag, it is presumed that the total weight of the Checked Baggage does not exceed the applicable free baggage allowance for the class of carriage concerned. If in the case of Checked Baggage, a higher value is declared in writing pursuant to an excess valuation facility, our liability shall be limited to such higher declared value.
We will not be liable for any Damage arising from our compliance with applicable laws or Government rules and regulations or from your failure to comply with the same.
Except where other specific provision is made in these Terms & Conditions, we shall be liable to you only for recoverable compensatory damages for proven losses and costs in accordance with applicable law.
We are not liable for any Damage caused by your Baggage. You shall be responsible for any Damage caused by your Baggage to other persons or property, include our property.
We shall have no liability whatsoever for Damage to articles or items not permitted to be contained in Checked and Unchecked Baggage including but not limited to fragile or perishable items, items having a special value, such as money, jewellery, precious metals, computers, personal electronic devices, negotiable papers, securities, or other valuables, business documents, passports and other identification documents, title deeds or samples.
We are not responsible for any illness, or disability, including death, attributable to your physical condition or for the aggravation of such condition.
The contract of carriage including these Terms & Conditions and exclusions or limits of liability, applies to our authorized agents, servants, employees and representatives to the same extent as they apply to us. The total amount recoverable from us and from such authorized agents, servants, employees and representatives shall not exceed the amount of our own liability if any.
Nothing in these Terms & Conditions of the Conditions of Contract shall waive any exclusion or limitation of our liability under the Warsaw Convention or any other applicable Convention or applicable laws unless otherwise expressly stated by us.
Article 12
Time Limitation on Claims and Actions
12.1 Notice of Claims: Acceptance of Baggage by the bearer of the Baggage Identification Tag without complaint at the time of delivery is sufficient evidence that the Baggage has been delivered in good condition and in accordance with the contract of carriage, unless you prove otherwise. If you wish to file a claim or an action regarding Damage to Checked Baggage, you must notify us as soon as you discover the Damage, and at the latest, within seven (7) days of receipt of the Baggage. If you wish to file a claim or an action regarding delay of Checked Baggage, you must notify us within twenty-one (21) days from the date the Baggage has been placed at your disposal. Every such notification must be in writing and posted or delivered to us within the above periods.
12.2
Limitation of actions: Any right to damages shall be extinguished if an action is not brought against us within two (2) years of the date of arrival at the destination, or the date on which the aircraft was scheduled to arrive, or the date on which the carriage stopped. The method of calculating the period of limitation shall be determined by law of the court where the case is heard.
Article 13
Modification and Waiver
13.1
None of our agents, employees nor representatives has authority to alter, modify or waive any provisions of these Terms & Conditions.
Now come on, who the hell reads this garbage? Do you really read every terms and conditions thing on every webpage that has them? Do read it for when you purchase stuff? How about for your cell phone and credit card? Lots of people might know about it, but not because the airline tells them.
Apparently my wife and I, according to AirAsia. I agree that they should make it more explicit on the website. I forget now where I read about the limits before flying - on a.net perhaps? For starters, make certain that your bag/case is light (eg backpack instead of hardshell). Just be glad you aren't one of those poor people in the US who now have to pay extra for that second checked piece of luggage...
NG1Fan From Australia, joined Aug 2007, 446 posts, RR: 0 Reply 15, posted (4 years 2 months 2 weeks 5 days 1 hour ago) and read 16260 times:
I traveled on JQ recently and had plenty of excess luggage and was slugged accordingly. However, they make it quite plain that AUD7 per kg was the charge and I paid for my 30kg of excess gear.
The airfare cost me AUD69.00 incl taxes and the luggage cost AUD210. Might purchase a second ticket next time, cheaper than the bloody excess luggage charge and I get somewhere to sling my newspaper! Is this even possible/permitted?
Sorry to hijack this thread - delete if inappropriate.
TG992 From New Zealand, joined Jan 2001, 2910 posts, RR: 13 Reply 17, posted (4 years 2 months 2 weeks 5 days ago) and read 16188 times:
Quoting Doug_Or (Reply 13):
Now come on, who the hell reads this garbage? Do you really read every terms and conditions thing on every webpage that has them? Do read it for when you purchase stuff? How about for your cell phone and credit card? Lots of people might know about it, but not because the airline tells them.
Alternatively, the original poster could have found the following information on the Air Asia website as I did in under 2 minutes:
The lack of acceptance of personal responsibility by some today is truly mind-boggling.
Quoting Air Asia Website:
Free Baggage Allowance
Answer :
You may transport free of charge checked Baggage up to a maximum weight of 15 kg subject to the conditions and limitations contained in our Terms & Conditions. In any event each checked in baggage shall not exceed 32kg.
Where do I find baggage charges for additional weight?
Answer :
Please refer to the Fee Schedule in our website. (link)
EBGflyer From Denmark, joined Sep 2006, 755 posts, RR: 0 Reply 19, posted (4 years 2 months 2 weeks 4 days 23 hours ago) and read 16090 times:
Quoting Fly2CHC (Reply 6): when a non-standard luggage allowance is placed in the fine print of the terms and conditions and not on the e-ticket copy itself!
Who says it's non-standard? To my knowledge most LCC's in Europe and Asia I've ever flown uses a 15 kg luggage limit. I would say 20 kg on LCC's is non-standard. Some even charges to check your luggage.
Quoting TG992 (Reply 17): Alternatively, the original poster could have found the following information on the Air Asia website as I did in under 2 minutes:
The lack of acceptance of personal responsibility by some today is truly mind-boggling.
Sh0rtybr0wn From United States of America, joined Aug 2007, 528 posts, RR: 0 Reply 20, posted (4 years 2 months 2 weeks 4 days 23 hours ago) and read 16037 times:
Most people travelling to Thailand are "on holiday" and of course will have more than 15 Kgs. The airline should more prominently display this 15KG disclaimer. If more than half of every flights pax have to pay a large luggage fine, then I believe the airline wants it that way and plans on luggage fees as a part of their revenue. Even though this pax should have checked the site for info, the fees do seem a bit too high.
Still.... International travel is expensive and to enjoy it, you have to bring extra money for all the little inconveniences along the way. On a trip that costs thousands, whats another hundred or so ?
$130 AUD for the round trip is alot but its not the end of the world. Wouldn't a flight on a more expensive carrier cost more than that anyway. So , in the end, you still saved money.
EMB170 From United States of America, joined Nov 2007, 621 posts, RR: 0 Reply 21, posted (4 years 2 months 2 weeks 4 days 23 hours ago) and read 16028 times:
Quoting Ryanair!!! (Reply 8): I think that it is a known fact that all LCCs have a lower than normal weight limit, no? Some 20kg, some 15kg etc. So if you fly with that knowledge that you are going to get what you pay for, it is fine as long as you take that extra steps to enquire about what you need to know before hand.
No. LFCs in the USA (WN, FL, B6, F9) do not have a lower than normal weight limit. I would also argue that domestically speaking, JJ is LFC, and you are allowed 32 kg of baggage! Frankly, US and UA are attempting to out-LFC them by charging for a second bag.
Can passenger jets fly as fast as my feet do? Let's find out...
Fly2CHC From , joined Dec 1969, posts, RR: Reply 22, posted (4 years 2 months 2 weeks 4 days 22 hours ago) and read 15947 times:
Quoting Ryanair!!! (Reply 12): Once again, it is no scam... Why do people keep saying that it is? You were given the priviledge to attend school and learn how to read.
OK, so what you are saying is that if the terms and conditions stated there is no free baggage allowance at all, and there was nothing stated on your ticket about this, that would be fine? What if it said there was a mandatory 5 hour check in time and anyone who arrives at the counter after this is subject to a $50 charge?
BrianDromey From Ireland, joined Dec 2006, 3739 posts, RR: 11 Reply 23, posted (4 years 2 months 2 weeks 4 days 22 hours ago) and read 15903 times:
Quoting Fly2CHC (Reply 22): OK, so what you are saying is that if the terms and conditions stated there is no free baggage allowance at all, and there was nothing stated on your ticket about this, that would be fine? What if it said there was a mandatory 5 hour check in time and anyone who arrives at the counter after this is subject to a $50 charge?
If you tick the check-box accecpting the conditions of carriage and those conditions are in said conditions of carriage, then yes. No if's, but's or maybes. Do people actually think that flyiing an LCC only means they wont get lounge access and a free meal/snack? Sure, it started that way, but not anymore.
At the end of the day the airlines are pretty open about the charges, you need to keep your eyes open. By ticking that check-box you are SIGNING A LEGALLY BINDING CONTRACT. Tough if you didn't read it.
Brian.
Next flights: MAN-ORK-LHR(EI)-MAN(BD); MAN-LHR(BD)-ORK (EI); DUB-ZRH-LAX (LX) LAX-YYZ (AC) YYZ-YHZ-LHR(AC)-DUB(BD)
Lufthansa747 From Philippines, joined May 1999, 3119 posts, RR: 51 Reply 24, posted (4 years 2 months 2 weeks 4 days 21 hours ago) and read 15849 times:
Why do you keep reposting about the long conditions of carriage?
This is what the confirmation email states:
Quote: We are pleased to confirm your booking and attached herewith please find your Itinerary*.
To ensure a comfortable and enjoyable flight, we highly recommend you to read the following friendly reminder:
- AirAsia is strictly a point-to-point carrier and shall not be responsible to you
for any connecting flights;
- Our check-in counters are open two (2) hours before the scheduled flight
departure time. The counters close forty five (45) minutes before the scheduled
flight departure time; - You may transport free of charge checked baggage up to a maximum weight of 15 kg.
In any event each checked in baggage shall not exceed 32 kg;
- Infants are not entitled to any baggage allowance;
- Fresh or frozen seafood or other meats are unacceptable as checked baggage;
- All sporting equipment are subjected to a Sports Equipment Fee;
- You are responsible in ensuring compliance with the immigration, custom or other
legal requirements of the countries of your destination. Kindly ensure that for
International destination you possess a valid passport with at least six (6)
months' validity and the applicable valid visas. You shall also possess a return
itinerary or ticket on an onward journey;
- Passengers are not allowed to consume any outside food on board. No smoking is
permitted on any of our flights;
- Pregnancy: Carriage of expecting mothers are subject to Article 7.4 of the
AirAsia Terms and Conditions of Carriage;
- Passengers are strongly advised not to check in goods which are valuable and
fragile as baggage. If they are checked in as baggage, passengers agree they
send for carriage of such items at their own risk
- Our liabilites to you are limited, it is therefore recommended that you purchase a travel insurance.
Hard to understand?!? I think not.
Similarly, the itinerary printout from a sales office has the same notes.
Air Asia Super Elite, Cebu Pacific Titanium
25 Chris133: What exactly is a "standard" baggage allowance? I hadn't heard there was one established. I agree, how do you think they can charge lower fares, by c
26 Mandala499: Then it's 103 people not reading the baggage allowance... How about if we turn it around into this?
27 AFGMEL: Good Grief! It's not a scam. If it's in the contract - and it is a contract - then caveat emptor. There is even less reason to be huffy if it's in Bol
28 FlyMD: I agree with you disgust 100% AussieA346 (hence my thread "Beware of Air Asia") but a great majority of people here will not!. I think you will find
29 Eal46859: About 5 years ago I was flying on a DL777 ( but an AF flight number) from CDG to ATl. I was the first person to check at AF in since I had arrived ver
30 Mandala499: The herd has chosen to look up the baggage allowance as part of their decision making process... Anyways, I do not think the baggage allowance policy
31 B787: I flew Thai Air Asia and had to pay AUD$30 for my 'extra weight' last November from Bangkok to Krabi...... guess what? I was more then happy to pay it
32 AFGMEL: Actually, we're the "Herd" mentality. You do not have to wade through 58 points of the contract to find out about the allowance, It's actually the it
33 Smi0006: Lol I find this quiet funny really, I recently returned from a backpacking trip around Europe and Thailand for three months, with six mates, we were a
34 Ryanair!!!: If you are buying the ticket online, there is always a "I HAVE AGREED TO THE TERMS AND CONDITIONS OF CARRIAGE" box to tick. This is also hyper linked
35 Sandager: Well it is even easier than reading through the T&C's. Just go to FAQ on the website, click on baggage and there is the answer. I guess you assumed yo
36 MEA-707: I agree with Thai Air Asia in this too, not only it is not a scam, but why would other passengers who care to travel light and save some fuel by that,
37 Koruman: I find this thread outrageous. I live near Australia's Gold Coast Airport and considered Air Asia X's flight to Kuala Lumpur - until I did my due dili
38 Sandager: I have only flown on Thai Air Asia and only 4 sectors. But they used same airports as TG did. This was before opening up the new Bangkok Airport. Tri
39 SQ772: If you want the flexibility of baggage allowance, fly full service carriers where they'd usually close 1 eye for being a little overweight. LCCs such
40 AirNZ: The ignorance is mind-boggling! It's clearly stated in the Terms & Conditions, which you unquestionably have to agree to before being allowed to proc
41 Signol: Is it possible that you actually did have 15kg, but the airport scales were mis-calibrated to read a higher amount? This actually happened at JNB (eit
42 FlyMD: It is a herd mentality because the majority of people don't stop to actually think, they just respond the company line ("It was in the contract of ca
43 Sbworcs: But it clearly stated in the relatively SHORT confirmation email what the free luggage allowance. The airline cannot be held responsibly for the pass
44 BrianDromey: I take your point. But the marketplace is still a case of "cavat emptor" or "buyer beware". When I buy a piece of clothing, I know that the quality o
45 FlyMD: I agree with you 100%. I have definately learned that low fares are not quite what the seem with the LCCs which is why I really avoid them.
46 N1120A: No, that isn't a fact. No, incorrect. In fact, WN was one of the last carriers in the US to drop its per bag limit from 70 pounds to 50 pounds (rough
47 Mandala499: There's nothing different between the LCC and the legacies... You go above the allowed limit, they have the right to charge you for it... now for leg
48 Ryanair!!!: So Andrew, I think the verdict is pretty clear from the responses you received. You have no right to whine and complain about what just happened simp
49 Fly2CHC: As I have already stated - ifthey are not trying to scam people why don't they put the baggage allowance on the e-ticket like every other airline rath
50 Kiwiandrew: and as others have already stated as well as being 'hidden' in the T&C the baggage limits are clearly stated in your confirmation email We are please
51 Lufthansa747: And how many average passengers understand BGA 20K, BAG 2PC, ALLOW 30K and other terminology in their traditional tickets/etix? Air Asia makes the 15
52 Fly2CHC: You still haven't responded to the question, mate. Why do they not include this information on the ticket like every other airline?
53 Kiwiandrew: maybe they didnt realise that telling people twice is not enough (at least for some ) and perhaps you could respond to a question yourself - did you
54 Fly2CHC: That's pretty lame....still can't see a response to my question
55 Gpbcroppers63: Do Air Asia even issue tickets (e-tickets or paper tickets)? I know that all you get with most European low cost airlines is a confirmation e-mail/it
56 AFGMEL: This thread demonstrates why, not matter how much I am interested in or love aviation, I could never work in customer service. I am beginning to under
57 RussianJet: Sorry, what the hell is non-standard? If you have any common sense at all you know that different countries and different airlines may have different
58 Nzrich: Hey how often does a airline have to tell someone? Its on the website and its on the confirmation email !!!! I think twice is enough and anyway as fo
59 Ryanair!!!: I think the forum members have pointed out to you time and time again where the information can be found... Even on your printed e-ticket. Will you b
60 REALDEAL: JQ have recently (last few weeks) introduced a 10kg carry on only fare called Lite. It allows them to advertise a cheaper fare, but you've got to won
61 Fly2CHC: Well I think it is pretty clear that you have trouble reading the forum yourself. This is my whole point...Air Asia do not put this information on th
62 Ryanair!!!: Precisely everybody's point... if you cannot find it on your e-Ticket, you were reminded before the purchase of your ticket to READ the T&Cs. Which p
63 Fly2CHC: Thank you....you wasted all this time coming to the same conclusion.
64 Ryanair!!!: YES... we all came to the conclusion that you would not be a welcome sight at the customer service of an airline office because you do not seem to se
65 Nzrich: Yes but other airlines do the same including one Major one i just used so i dont see your point its not just Air Asia that does this .. Both low cost
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