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America's Most Miserable Airports  
User currently offlineMSYtristar From United States of America, joined Aug 2005, 6520 posts, RR: 51
Posted (6 years 4 months 3 weeks ago) and read 12608 times:

http://www.usnews.com/articles/busin...ricas-most-miserable-airports.html

Apparently US News did a survey and compared the nation's 47 largest airports in terms of load factor and percentage of flights delayed to create the "misery index", with the lower the number being better. Check out the results and see where you're 'port stacks up.

42 replies: All unread, showing first 25:
 
User currently onlineOzarkD9S From United States of America, joined Oct 2001, 4997 posts, RR: 21
Reply 1, posted (6 years 4 months 3 weeks ago) and read 12508 times:

Thanks for posting that.

I don't know if the word "miserable" really applies for this data, as it's based just on delays/load factors and doesn't take into account any other variables such as ambiance, access, terminal facilities, etc...

But you gotta get the readers attention somehow. "You" being the writer of the piece, not MSYtristar!

[Edited 2008-03-05 05:32:33]


Next Up: STL-LGA-RIC-ATL-STL
User currently offlineCaspritz78 From Germany, joined Aug 2007, 518 posts, RR: 0
Reply 2, posted (6 years 4 months 3 weeks ago) and read 12465 times:

This ranking is bs. An airport with zero delays but also with an average load factor of zero would be the best. What does the load factor say about how miserable an airport is? As OzarkD9S mentioned above. There are so many other variables which determine the miserable index of an airport.

User currently offlineSteeler83 From United States of America, joined Feb 2006, 9176 posts, RR: 18
Reply 3, posted (6 years 4 months 2 weeks 6 days 22 hours ago) and read 12231 times:



Quote:
I don't know if the word "miserable" really applies for this data, as it's based just on delays/load factors and doesn't take into account any other variables such as ambiance, access, terminal facilities, etc...

 checkmark 

Quote:
What does the load factor say about how miserable an airport is?

 checkmark 

The only thing that Load Factor indicates is how well the route performs. Although, flights can be full but still not make any money. Other factors should apply as OzarkD9S stated, basically the terminal layout and accessibility like he pointed out. That's why PIT keeps ranking so high in the Forbes polls regarding things as such.

Speaking of PIT, I thought it was rather funny that it even made the list. At 9.8-something million pax for 2007 I didn't think it was enough for it to rank among the 47 busiest airports. I am sure it's the least busy of the 47 tho, or at least somewhere near the bottom of that list anyway...



Do not bring stranger girt into your room. The stranger girt is dangerous, it will hurt your life.
User currently offlineJohn From United States of America, joined Sep 1999, 1374 posts, RR: 5
Reply 4, posted (6 years 4 months 2 weeks 6 days 22 hours ago) and read 12201 times:

I'm really surprised PHL didn't make the top 3 in the 'misery' index.  sarcastic 

User currently offlineAA767400 From United States of America, joined Jan 2001, 2332 posts, RR: 26
Reply 5, posted (6 years 4 months 2 weeks 6 days 22 hours ago) and read 12106 times:

MIA did not make the top three either, which I find strange seeing how it is pretty miserable. SFO made the top three which I don't get other than fog related issues.


"The low fares airline."
User currently offlineMiaami From United States of America, joined Jul 2007, 562 posts, RR: 0
Reply 6, posted (6 years 4 months 2 weeks 6 days 21 hours ago) and read 12054 times:

MIA has to be the worst. The AA area on weekends is total caos. The fact that AA , Miami-Dade county and TSA can't work together to make things run smoother for passengers during construction is sad. This is the first impression that travelers have of Miami, what an embarassment. AA management has failed, Airport Officials and TSA have failed. These folks need to travel to any other major airport in the US and get tips on how to run and airport.

User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 9
Reply 7, posted (6 years 4 months 2 weeks 6 days 21 hours ago) and read 11947 times:

So the more crowded the plane is at an airport makes the airport more miserable?

Meaning, by extension, travellers should avoid those "crowded" airports and fly out of non-crowded airports.

Which the general public will discover and then turn into crowded airports.

Or, the airlines will discontinue service to because the revenue and load factors are not there.

Sorry, if you're going to rank airports by misery, let's focus on the REAL factors that make airports miserable:
#1: Delays.
#2: Delays.
#3: outdated facilities/lack of food choices.
#4: Delays.
#5: Overcrowded airports that cannot handle the 10 million RJ flights scheduled between 7:00 PM and 7:30 PM on either the runways OR the limited number of gates.
#6: Delays.
#7: The understaffed airports when something goes wrong and one CSA agent is supposed to deal with three planeloads of stranded travellers.
#8: TSA mandatory rest breaks, resulting in one security line for an entire airport at the peak rush hour
#9: The number of NIMBY's in the area that keep anything from ever expanding, and
#10: DELAYS!!!!!!!!!

Planes are full - big deal. You don't buy two seats, you buy one!! Where is it written that a person is entitled to the middle seat to rest that s*** on?

My apologies for the rant, but last night I heard an idiot reporter SCREAMING at the camera about how unfair some airlines are that are now charging $25 for a second checked bag for every customer!! (Never mind he didn't read their entire post - facts get in the way of a good argument!!) When the person in the station tried to point out that the airlines are trying to make up for lost revenue, he nearly lost it, screaming that "we're entitled to it in the price of our ticket!!" Just like we're entitled to our steak dinner on our $99 transcon fare, and cheap gasoline for our SUV's, and so on.  hissyfit 

And while my home airport, SAN, can get crowded at certain times, I would NEVER call it "miserable". Crowded, perhaps, small, definitely, somewhat inefficient, at times, but miserable? No way!!



Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineSeaBosDca From United States of America, joined Sep 2007, 5308 posts, RR: 4
Reply 8, posted (6 years 4 months 2 weeks 6 days 20 hours ago) and read 11813 times:



Quoting Steeler83 (Reply 3):
The only thing that Load Factor indicates is how well the route performs.

Load factor also indicates how difficult it is to get on another flight when your flight is cancelled or seriously delayed, or if you miss a connection. Think of it as your risk of getting stuck in the airport for an extended time.

That said, I think the rankings pay too much attention to it and not enough to quality of facilities (particularly amount of seating, concessions, and cleanliness).


User currently offlineBDL2STL2PVG From China, joined Jun 2006, 150 posts, RR: 0
Reply 9, posted (6 years 4 months 2 weeks 6 days 20 hours ago) and read 11747 times:

Certainly pure capacity has something to do with it. 4 out of the 10 "best" airports are locations where AA had a true hub and the infrastructure to handle 100+ mainline flights a day and took the hubs down - STL, BNA, RDU & SJC. Now I realize STL is still a hub, but with 50-60 mainline flights it clearly has a lot more terminal capacity than what is being utilized. You can also make the argument that MSY is quite underutilized today as well. SO, it does seems to make sense that the airports that are using a lot less than their band-with will come out well. STL, as an example, not only has the gates but plenty of runway capacity to boot so delays are really only a fraction of what they were in the TWA and pre W1-W (new runway) days

User currently offlineGilesdavies From United Kingdom, joined Dec 2003, 3001 posts, RR: 2
Reply 10, posted (6 years 4 months 2 weeks 6 days 20 hours ago) and read 11708 times:

Charlotte came as a surprise as being so high up the list!

User currently offlineD328 From United States of America, joined Jul 2007, 304 posts, RR: 0
Reply 11, posted (6 years 4 months 2 weeks 6 days 20 hours ago) and read 11659 times:

Every Time I've been to CLT is always over crowded, and a little on the dirty side.
PHL is horrible don't know where to start on them, the list is too long.
LAS was a dump.
FLL reminds me of a trailer. And has that cheap stone crap on the walls. Tacky.
PHX didn't impress me either.

I never had problem with DFW, MIA, ATL, SEA, DEN, DTW, IAD, or PIT, all were clean, some crowded but there was enough space to move around and to get to sit down.


User currently offlineDCA-ROCguy From United States of America, joined Apr 2000, 4488 posts, RR: 33
Reply 12, posted (6 years 4 months 2 weeks 6 days 19 hours ago) and read 11495 times:

#10: DELAYS!!!!!!!!!

For me, this is the factor above all others, bar none, that determines "airport misery." The purpose of air transportation is to get you places, on time, period. Air travel is a means. That means I expect the plane to get off the ground and get me and my bags there. I don't want to deal with a bad runway layout and airspace congestion. Having tons of frequencies doesn't matter if the airport becomes a parking lot every time the sky sneezes or during international rush hours.

That's why if at all possible, when connecting, I avoid NYC airports, PHL, and ORD. Load factors should not be considered because that's just life these days. Airplanes fly full so that airlines can afford to keep flying at fares people can afford. Deal with it. And regarding delays--US News just looked at "percentage of flights delayed." How about average *length* of delay? I'll bet that would give a much more accurate measure.

Thus, for instance, CLT shouldn't IMO be on any "misery" list. Sure, its terminal and its spotting are a bit boring, but it's got widely-spaced parallel runways and a terminal that's easy to get around in. So what if it has higher-end load factors. And PHL, ORD, and NYC should top misery lists because of their congestion and lengthy delay issues (and here ORD and EWR do).

Jim

[Edited 2008-03-05 10:08:04]

User currently offlineCommavia From United States of America, joined Apr 2005, 11409 posts, RR: 62
Reply 13, posted (6 years 4 months 2 weeks 6 days 19 hours ago) and read 11452 times:

This list and its methodology are ridiculous - just as ridiculous as the original misery index.

There is absolutely no way that, say, DFW, is generally a more "miserable" experience than JFK, PHL or LGA. That's just absolutely asinine. DFW has just won - for the second year in a row - the Airports Council's international Customer Service Award for being the #1 airport in North America. Last year, it was #1 in the world. And yet because of bad weather last winter, it's somehow more miserable than perennial h*llholes like JFK and PHL? I don't think so.


User currently offlineFL1TPA From United States of America, joined May 2004, 258 posts, RR: 0
Reply 14, posted (6 years 4 months 2 weeks 6 days 19 hours ago) and read 11440 times:

Wow, TPA is waaay down in 39th position! Awesome! Obviously that's my home airport and curiously I have no stress when I fly out.  Wink

I'm not really surprised to find ATL in the top 10, but the delays have decreased incredibly since the 5th runway (and resurfacing on the other) was finished. Congestion isn't a big problem, gate space has been improving, now the only real delay maker is weather.

A lot of people just hate ATL cause it's big and crowded and there are lots of escalators and trains and distractions and, what, Brookstone has that leather briefcase on sale... wait, I missed my flight! Again! Dammit! Atlanta is the WORST airport in the WORLD!!

PHL should really be in the top 5 just based on my personal flying experiences into and out of there. I avoid it like that ground beef in the deli case that's a little brown on top with just a touch of green around the edges. Very bad.

FL1TPA



"Looks like I picked the wrong week to stop sniffin' glue."
User currently offlineMAH4546 From Sweden, joined Jan 2001, 32599 posts, RR: 72
Reply 15, posted (6 years 4 months 2 weeks 6 days 19 hours ago) and read 11428 times:



Quoting AA767400 (Reply 5):
MIA did not make the top three either, which I find strange seeing how it is pretty miserable

It's a tale of two airports. Absolute chaos if you are flying AA, but one of the nicest terminal facilities in the country, if not the world, if you are flying to the South Terminal, where roughly half of MIA's airlines are.



a.
User currently offlineKELPkid From United States of America, joined Nov 2005, 6343 posts, RR: 3
Reply 16, posted (6 years 4 months 2 weeks 6 days 19 hours ago) and read 11346 times:

Suprised PDX is even on this list.

The airport in the metro area in which I currently live has obtained something of a media darling status as of late  Smile

The only time I've ever been delayed at PDX is when Columbia Gorge weather strikes...

At least here in PDX land, our last mayor blew a bunch of dough on taking out two gates, one on either side of the center of the terminal, and building a tunnel so that if you don't like the concessions on one side, you can walk to the other side without having to clear security again  Smile (It's nice being able to have Starbuck's coffee when you're flying out on UA and DL now...  Wink ).



Celebrating the birth of KELPkidJR on August 5, 2009 :-)
User currently offlineCaptaink From Mexico, joined May 2001, 5109 posts, RR: 12
Reply 17, posted (6 years 4 months 2 weeks 6 days 19 hours ago) and read 11279 times:

Crazy list. PHL better than JFK or CLT? PHL better than DFW? LGA better than them all? PIT marginally better than LGA? Who did this survey?

BTW i was an ex US user, very used to CLT and PHL, then AA and MIA, and now my hub of choice is DFW. It is a great airport. I know the only complain could be that it is too big.. But really DFW is not a miserable experience in the least bit.

[Edited 2008-03-05 10:39:37]


There is something special about planes....
User currently offlineSurfrider1978 From United States of America, joined Jan 2008, 292 posts, RR: 0
Reply 18, posted (6 years 4 months 2 weeks 6 days 19 hours ago) and read 11189 times:

SEA ended up where I thought it would. I love the facilities, but the constant delays drive me absolutely crazy

User currently offlineUS330 From United States of America, joined Aug 2000, 3866 posts, RR: 14
Reply 19, posted (6 years 4 months 2 weeks 6 days 19 hours ago) and read 11189 times:

I disagree with this list. Misery should be ranked by the crampness of the airport facilities, combined with lack of seating, restrooms, and food choices.

User currently offlineAA767400 From United States of America, joined Jan 2001, 2332 posts, RR: 26
Reply 20, posted (6 years 4 months 2 weeks 6 days 18 hours ago) and read 11035 times:

Yes Mark, MIA is a tale of two airports. I neglected to take into account the other side of MIA.

C,D, and ,E are one big mess. With the closing of A, the entire AA operation is worse than ever. C has to be the most cramped,dirty concourse in the states.

Now, the new concourse J is incredible. Love the battleship look of it from the outside.



"The low fares airline."
User currently offlineCytz_pilot From United States of America, joined Dec 1999, 568 posts, RR: 1
Reply 21, posted (6 years 4 months 2 weeks 6 days 18 hours ago) and read 10617 times:

Dumb dumb dumb. Using 2 sets of numbers to judge how terrible an airport is? I would never put ORD on the top of the list personally, with the huge selection of flight options, great food choices, dedicated rail link to downtown, and being clean, bright and spacious (at least when I've been there). Well, that's me anyway.

User currently offlineSteeler83 From United States of America, joined Feb 2006, 9176 posts, RR: 18
Reply 22, posted (6 years 4 months 2 weeks 6 days 18 hours ago) and read 10399 times:



Quote:
Load factor also indicates how difficult it is to get on another flight when your flight is cancelled or seriously delayed, or if you miss a connection. Think of it as your risk of getting stuck in the airport for an extended time.

Ah now that does make sense. Especially with what you posted after that. Who would want to be stranded in a dumpy airport because a) they missed their flight and b) the remaining flights were full?



Do not bring stranger girt into your room. The stranger girt is dangerous, it will hurt your life.
User currently offlineAirbazar From United States of America, joined Sep 2003, 8189 posts, RR: 10
Reply 23, posted (6 years 4 months 2 weeks 6 days 18 hours ago) and read 10263 times:

I agree that this is just another uselss ranking but load factor does mean something. It means you're more likely to get bumped and less likely to get on another flight. That's a pretty miserable situation to be in.

User currently offlineMaddog888 From United Kingdom, joined Apr 2007, 162 posts, RR: 0
Reply 24, posted (6 years 4 months 2 weeks 6 days 18 hours ago) and read 10225 times:

#10 DELAYS......

It seems to me that this should be split into 2 catagories .

Delays stuck in the terminal. These are annoying but at least you can get up move about, find a coffee use the bathroom and a new book to read.

whilst....

Delays stuck on the plane waiting on a taxiway to get a runway slot. These are way more frustrating stuck in you seat for 45mins plus knowing you've still got the whole flight to go in your nice CRJ seat.

just my 2c

Julian


25 IAH3holer : Delays, inefficiency, long lines and the lack of, or poor/outdated facilities are criteria to consider an airport as "miserable." The following would
26 DLPhoenix : One more parameter: Required Connection Time / How likely are you to miss your connection. This is where ATL, EVR (CO to CO), or even the Delta termin
27 Tonystan : Well as Cabin crew I have my own list of the US's most miserable international terminals.... 1/ LAX Tom Bradley....KILL ME 2/ JFK Terminal 7...Yeah I
28 Flyabunch : My favorite comparison is SFO vs OAK. They are across the bay from each other and at opposite ends of the list. I have always flown into OAK for this
29 787seattle : SEA isn't really that bad. Ok, I admit to have been delayed once (on the plane because of a FMC problem that made us taxi back to the gate for a 2 hr
30 DALelite : i would say MIA is the US most miserable Airport. Cheers: DALelite
31 Post contains images Boeing737WG : SAN is ranked a lot lower than I expected, I have to wait for wait for what seems like hours to get thru security in terminal 2. Then again terminal 1
32 MOBflyer : According to the sources, Boyd likely did the analysis. This is typical of his work.
33 Tockeyhockey : this is a pretty ridiculous ranking system if you ask me. would you rather fly out of SFO or MCI? well, it's an easy question if you want non stop ser
34 RyanAFAMSP : The biggest flaw is that the study weights load factor far more than it should. I understand that packed gate areas and oversold flights with a millio
35 Post contains images SLCUT2777 : I'm actually amazed that SLC isn't ranked higher. While delays at SLC are minimal, the terminal and concourses are extremely crowded since the airport
36 DTWAGENT : I don't agree on some of these finding. DTW is wonderfull compaired to what it was. And it will be better once the get the other new terminal done and
37 Jetdeltamsy : Why was I not surprised about O'Hare topping the list. On a bad weather day during a heavy travel period, I can't think of anyplace I've ever been tha
38 SJC4Me : SJC San Jose, CA: San Jose International 16.8 77.3 1 Hooray SJC! lol
39 Bartond : The fact that LGA is ahead of any airport anywhere surprises the crap out of me. Delays have never been a problem for me there but it's the oldest sme
40 N766UA : BOS is pretty subjective. For example, if I were delayed in terminal A, I'd be much less miserable than if I were delayed in terminals B or C, for exa
41 RentonView : Hopefully, the opening of the third runway in November (if all goes well) will at least eliminate many of the weather delays at SEA. The continued re
42 MCOflyer : I could not agree more. I know in the evenings it can a real pain in the arse. I prefer mornings but every staff member is late getting there so it c
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