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A View On LHR T5  
User currently offlineRicciPettit From , joined Dec 1969, posts, RR:
Posted (6 years 6 months 2 weeks 2 days ago) and read 4729 times:

Found this on BBC. Apologies if already posted.

http://news.bbc.co.uk/1/hi/uk/7285674.stm

12 replies: All unread, jump to last
 
User currently offlineJsnww81 From United States of America, joined Jan 2002, 2036 posts, RR: 15
Reply 1, posted (6 years 6 months 2 weeks 1 day 19 hours ago) and read 4496 times:

Looks like a nice place and I think it will do wonders for British Airways (at least, once they get the second satellite finished and half the passengers aren't boarding flights by bus!)

I still remain highly skeptical about T5 and will remain skeptical until I've seen the place for myself. This is BAA we're talking about, and they've shown time and again their ability to completely foul up everything they come into contact with. Most of the reports I've read here suggest that maybe - just maybe - they've gotten this one somewhat right.

I still think the place will wind up being, like all other BAA facilities, a complete temple to retail. I recall reading last year that BAA are only installing 700 seats in the entire terminal - only enough for two 747s worth of passengers. Anyone else who wants to sit down will need to buy food to do so. Shameful if it's true, and there will likely be an outcry in the first few months of operations as passengers realize T5 is just another chance for BAA to fleece them in a shinier, cleaner environment.

Only when I've seen T5 for myself, and confirmed that it puts passengers and their needs ahead of shopping, will I be convinced that it's a good facility. Richard Rogers absolutely knocked it out of the park with T4 and T4S at Barajas (I'll venture that's the best terminal in Europe), but he was dealing with AENA, which runs its airports as a public utility and not as an adventure in retail engineering. I'm sure he's done the best he can on T5 given the constraints that were no doubt imposed on him.


User currently offlineLHR777 From , joined Dec 1969, posts, RR:
Reply 2, posted (6 years 6 months 2 weeks 1 day 17 hours ago) and read 4392 times:



Quoting Jsnww81 (Reply 1):
Only when I've seen T5 for myself, and confirmed that it puts passengers and their needs ahead of shopping, will I be convinced that it's a good facility.

Do we have to wait for your confirmation?  Wink


User currently offlineGroup51 From United Kingdom, joined Nov 2007, 83 posts, RR: 0
Reply 3, posted (6 years 6 months 2 weeks 1 day 17 hours ago) and read 4306 times:

Quoting LHR777 (Reply 2):
I still think the place will wind up being, like all other BAA facilities, a complete temple to retail.

It is a fabulous temple, if that's a consolation. It doesn't 'feel' like Heathrow, if that's further consolation.

Quoting LHR777 (Reply 2):
I recall reading last year that BAA are only installing 700 seats in the entire terminal - only enough for two 747s worth of passengers.

The seats are hard. Easier to shop or eat. I reckon most people in there will be browsing the shops, so you'll likely get a seat if you want one.

[Edited 2008-03-09 12:30:07]

User currently offlineLHR777 From , joined Dec 1969, posts, RR:
Reply 4, posted (6 years 6 months 2 weeks 1 day 16 hours ago) and read 4247 times:



Quoting Group51 (Reply 3):
Quoting LHR777 (Reply 2):
I still think the place will wind up being, like all other BAA facilities, a complete temple to retail.

It is a fabulous temple, if that's a consolation. It doesn't 'feel' like Heathrow, if that's further consolation.

Quoting LHR777 (Reply 2):
I recall reading last year that BAA are only installing 700 seats in the entire terminal - only enough for two 747s worth of passengers.

The seats are hard. Easier to shop or eat. I reckon most people in there will be browsing the shops, so you'll likely get a seat if you want one.

be careful when quoting - I did NOT say any of that!


User currently offlineRivet42 From United Kingdom, joined Aug 2005, 818 posts, RR: 1
Reply 5, posted (6 years 6 months 2 weeks 1 day 16 hours ago) and read 4180 times:

Well, I've been there on a passenger trial, and I have very mixed feelings, which were expressed in a thread back in November or December about impressions of T5.

For your info, yes, it is large with lots of space; yes a lot of that space is taken up by retail - indeed, in traditional BAA fashion, your route from security to any kind of waiting area is 'cleverly' arranged to take you past/through as much retail as possible. I certainly didn't get that sense of spaciousness that was intended(?) by the architects.

In another BAA 'feature', arriving passengers in particular can be required to do a lot of walking - there were (when I was there) no travelators to speed up (or even just ease) your expedition from either end of the building to the middle. I don't know how many newly designed terminals would expect you to walk so far without assistance, but I can't think of many - apart from T5.

I do think the interior is going to be quite high maintenance due to the materials used, and will be in danger of looking worn rather too quickly if it is not cleaned fastidiously...

Riv'



I travel, therefore I am.
User currently offlineSpeedbird2155 From United Kingdom, joined Feb 2005, 878 posts, RR: 4
Reply 6, posted (6 years 6 months 2 weeks 1 day 15 hours ago) and read 4090 times:



Quoting Jsnww81 (Reply 1):
I recall reading last year that BAA are only installing 700 seats in the entire terminal - only enough for two 747s worth of passengers. Anyone else who wants to sit down will need to buy food to do so. Shameful if it's true, and there will likely be an outcry in the first few months of operations as passengers realize T5 is just another chance for BAA to fleece them in a shinier, cleaner environment

Don't always rely on what is put out by the media. There are a lot more than 700 seats, both in the centre of the main terminal and around the gate areas. In addition, T5B also has numerous seating.

Quoting Group51 (Reply 3):
The seats are hard. Easier to shop or eat. I reckon most people in there will be browsing the shops, so you'll likely get a seat if you want one.

There are different types of seating available, some plastic and some leather. I found neither to be particularly hard. The leather ones in particular are quite nice for an airport environment, just worried about the level of maintenance they will require and can see them having to be replaced alot due to people tearing the leather with bags and other items.

Quoting Rivet42 (Reply 5):
In another BAA 'feature', arriving passengers in particular can be required to do a lot of walking - there were (when I was there) no travelators to speed up (or even just ease) your expedition from either end of the building to the middle. I don't know how many newly designed terminals would expect you to walk so far without assistance, but I can't think of many - apart from T5.

There are travelators in T5 for arriving passengers. By law, they are only needed if the walk is over a given distance and the design of T5 has meant that for the most part, that distance is reached. The gates of the south of T5A for example don't quite reach the legal limit for a travelator, but there is one on that side of the building. None is needed on the north, as that is mainly the domestic end, and they have their own baggage area and don't walk towards the centre of the building.

T5B has 2 on the arrivals level to cater to both ends of the building. These are required as T5B is longer than the main building and also has some long jetways and so the distances to the lifts/escalators down to the transit/connections are greater hence by law must have travelators to assist customers. There are some terminals around the world, that even with travelators, the walk and the time taken to reach immigration is longer than any in T5.

For me personally, I prefer to walk after a long flight, so either way, it doesn't bother me. Some people will need the assistance however.


User currently offlineJsnww81 From United States of America, joined Jan 2002, 2036 posts, RR: 15
Reply 7, posted (6 years 6 months 2 weeks 1 day 14 hours ago) and read 4025 times:



Quoting LHR777 (Reply 2):
Do we have to wait for your confirmation?

Haha, of course. I am, after all, the definitive judge of airports worldwide - "the decider," if you will (to borrow a quote from one of my own countrymen.)  Smile

In reality, I wasn't aiming to sound arrogant - as a US citizen I'm well aware that we have some pretty terrible airports within our borders too, to say nothing of our atrocious TSA staff. Every time I travel through LHR (which is quite a lot - per FlightMemory it's my #3 most used airport after ORD, DFW and DAL!) I'm just amazed at the level to which the existing facilities have been allowed to deteriorate. BAA have a golden opportunity to improve things with T5, but I guess I just have zero faith that they'll use it for anything other than "a world-class shopping experience" or whatever flowery prose they use to describe it.

Quoting Rivet42 (Reply 5):
I certainly didn't get that sense of spaciousness that was intended(?) by the architects.

That's a shame. Terminal 4 is MAD is (at the risk of using some flowery prose myself) one of the more awe-inspiring airport terminals I've ever seen. There, the airport authorities managed to insert a substantial amount of shopping - and ample seating too - without overwhelming the architecture of the building. I recall reading on an architectural message board that Richard Rogers originally wanted to use the Madrid design for LHR's T5, but the site was too small to allow for it.

Quoting Rivet42 (Reply 5):
I do think the interior is going to be quite high maintenance due to the materials used, and will be in danger of looking worn rather too quickly if it is not cleaned fastidiously...'

... and that's precisely my fear. BAA don't seem to be interested in maintaining anything that doesn't produce a profit for them. I'm worried that within a few years parts of T5 may look as shabby as the rest of LHR.

Don't get me wrong... T5 looks nice and I think the architects have done a stellar job working within a very confined site and with some less-than-helpful directives from the airport operator. The opening of a new airport terminal is always something to be excited about. I think overall it will improve the experience for British Airways customers tremendously. It looks like it might even have a few windows, for those of us who want to see our aircraft before we board them!

I just fear that in another 10-15 years we'll be looking at T5 the same way we look at the rest of Heathrow. BAA have shown time and again that they'll sacrifice every part of the customer experience (adequate seating, clean gate areas, sufficient staffing, security circulation space, etc, etc) in the name of increasing retail profits. I hope they prove me wrong in their management of T5, I really do.


User currently offlineImag From United Kingdom, joined Feb 2007, 197 posts, RR: 0
Reply 8, posted (6 years 6 months 2 weeks 1 day 2 hours ago) and read 2567 times:

We did the trial about two weeks ago and it was impressive. I was lucky to get most of the good experiences, the fast track check in, boarding the plane for push back, ham sandwiches.....

The one issue at security and the new bins you have to put your stuff in. The thought is there, but the execution is not 100%. There is space for three people to load their stuff before being scanned, but once out the other end if person number one has finished, your bin moves towards the end. So if you still trying to put your shoes back on and collect your good, they keep moving and you got to move with it.

And for all the seats they have, they need some at security so people can actually sit and put their shoes back on.

There are lots of shops, but Tiffany's ain't somewhere I will be shopping often...


User currently offlineTimRees From United Kingdom, joined Aug 2001, 354 posts, RR: 0
Reply 9, posted (6 years 6 months 2 weeks 1 day ago) and read 1956 times:

Does anyone know if they are putting in lots of immigration staff to reduce the endless queues? I arrived into terminal 3 a week ago from DEL and at 1815 the queue took about 30 mins to clear. I can't understand why there are only about 4 officers working to clear the 1000s of EU passport holders that pass through (all) the terminals.

Someone mentioned TSA as being poor. In my experience entering the USA is a much more pleasent experience that arriving back in our own country and ususally, much quicker!


User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19230 posts, RR: 52
Reply 10, posted (6 years 6 months 2 weeks 23 hours ago) and read 1892 times:

It's a shame that not all BA's LHR flights will be to/from T5.

[Edited 2008-03-10 05:48:56]


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineImag From United Kingdom, joined Feb 2007, 197 posts, RR: 0
Reply 11, posted (6 years 6 months 2 weeks 23 hours ago) and read 1892 times:



Quoting TimRees (Reply 9):
Does anyone know if they are putting in lots of immigration staff to reduce the endless queues?

skip the queues - join the IRIS programme... after joining (takes about 10 minutes max) just after immigration on your next outward trip… when you come back you go through a special queue with no human interaction and it takes 30 seconds… only need to register the once…

my biggest problem now is arriving at the baggage carousel with far too much time on my hands (that is after a toilet break too)…

more information from:
http://www.bia.homeoffice.gov.uk/man...gborders/technology/eborders/iris/


User currently offlineTimRees From United Kingdom, joined Aug 2001, 354 posts, RR: 0
Reply 12, posted (6 years 6 months 2 weeks 23 hours ago) and read 1858 times:



Quoting Imag (Reply 11):
skip the queues - join the IRIS programme... after joining (takes about 10 minutes max)

Thanks for that. I'm off to LIN in a few weeks time - AZ from T2. How long does the IRIS registration process take approximately? I suppose you can register in T2? I will read the website.

As I say, my last 2 trips to the US - SFO and BOS - from touchdown to leaving with checked luggage has taken 20-25 mins - very impressive - and the TSA staff have been quite polite!
Last few flights into LHR have inviably taken 60-70 mins from touchdown to leaving....maybe, I'm just unlucky!


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