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Air Canada. How Does It Compare?  
User currently offlineJMJ From , joined Dec 1969, posts, RR:
Posted (13 years 7 months 1 week 3 days 19 hours ago) and read 1722 times:

I'd like people's opinions on how Air Canada compares with other major North American carriers like United, Delta, Northwest, Continental, AA and so on. Do they have better/same/worse service, planes, meals, personnel etc.? Any opinions or experiences to share? Also, how do the North American carriers compare to European and Asian ones? Better, worse? Thanks for your input.

17 replies: All unread, jump to last
 
User currently offlineNoise From United States of America, joined Dec 1999, 1777 posts, RR: 4
Reply 1, posted (13 years 7 months 1 week 3 days 19 hours ago) and read 1625 times:

AC's tickets are very expensive! There service isn't bad and they have a pretty young fleet (A320s, A319s, A330s, A340s, CRJ's, 767-300s).

User currently offlineSlawko From Canada, joined May 1999, 3799 posts, RR: 9
Reply 2, posted (13 years 7 months 1 week 3 days 19 hours ago) and read 1628 times:

No one specific experiance, but other then the fleet which pretty much blows...AC surpasses ny US airline by leaps and bounds...thats why together with CP it has been voted teh number one business airlines in North America for 2 or 3 years.


"Clive Beddoe says he favours competition, but his actions do not support that idea." Robert Milton - CEO Air Canada
User currently offlineNicolaki From , joined Dec 1969, posts, RR:
Reply 3, posted (13 years 7 months 1 week 3 days 19 hours ago) and read 1621 times:

The fleet blows? what are you talking about. Don't you mind explaining further your opinion? I think AC surpasses US airlines by far, but it is true that their fares are pretty high.

Nicolas


User currently offlineAndreas777 From Spain, joined Jan 2001, 25 posts, RR: 0
Reply 4, posted (13 years 7 months 1 week 3 days 19 hours ago) and read 1617 times:

although AC has had a tough ride over the last couple of months with the merger with CP....
they are my second favorite airline (first one is QANTAS ..if anyone wants 2 know)
very good airplanes, i have never had major delays and always friendly service...
and although this depends more on the pilot then the airline.. the former have always let me come up to the flight deck... and were always willing to give lots of info on everything and more....

Andreas


User currently offlineSlawko From Canada, joined May 1999, 3799 posts, RR: 9
Reply 5, posted (13 years 7 months 1 week 3 days 18 hours ago) and read 1614 times:

Sorry guys just some personal feelings about the fleet choices AC has made over the years, and while i know they were economically wise, and sound...I would have liked to see a bit more Boeing/Bombardier planes in the fleet. That said, AC maintains it's planes exceptionally well, and I have never had any problems with any of their services.....For those of you are say that the prices are too high....well the prices are on par with US airlines when you factor in the exchange....and you can't seriously expect an airline to survive by offering 50 dollar round trip 7 day a week service between Saskatoon and Montreal??? You have to be realistic....it costs a lot to serve some of the smaller markets, expecially for a full service airline.....given it's situation, I think AC is providing the best service at the best possible price for what you are getting.....


"Clive Beddoe says he favours competition, but his actions do not support that idea." Robert Milton - CEO Air Canada
User currently offlineJmbyulac From , joined Dec 1969, posts, RR:
Reply 6, posted (13 years 7 months 1 week 3 days 17 hours ago) and read 1605 times:

And let's not forget also that the government has been preventing Air Canada from matching the low fares of the new low cost carriers, Air Canada is more than willing to offer competitive prices but is prevented by the government.



User currently offlineAmerican B757 From United States of America, joined Jul 1999, 370 posts, RR: 0
Reply 7, posted (13 years 7 months 1 week 3 days 16 hours ago) and read 1586 times:

I think they have great service, friendly crew and nice planes. They served a HOT meal in coach, on a one hour flight from YUL to YYZ in a 767. Now which US airline serve any meal in coach on a 1 hour flight, not very many...

User currently offlineYyjguy From , joined Dec 1969, posts, RR:
Reply 8, posted (13 years 7 months 1 week 3 days 16 hours ago) and read 1576 times:

After back to back AC/UA/AC flights, AC seemed much better is almost everyway, from food, amenities, cleanliness and service levels.

User currently offlineCaribb From Canada, joined Nov 1999, 1637 posts, RR: 8
Reply 9, posted (13 years 7 months 1 week 3 days 15 hours ago) and read 1572 times:

I've flown KLM, Air France, United, Delta, Northwest, Comair, Royal, Air Transat, and Canada 3000 and over the past 5 years, as well as Air Canada.

I'd say compared to these airlines they are as good as all of them and better than most of them.

1. They have more leg room in coach than an US airline or Canadian charter airline I've flown.
2. their economy class seats are wider than any US carrier or Canadian charter airline I've flown.
3. Their meals are better than KLM, Delta and Northwest. The US carriers I've used didn't even serve food on many flights. (eg: YUL-ORD, AC served quiche for breakfast... whereas YUL-DTW Northwest served breakfast peanuts, YUL-ATL Delta served some cold sandwich pita thing, CVG-YUL Delta served supper peanuts Smile Only Air France had better meals.
4. Their fleet is new and young and nicely designed inside the caircraft I've flown. More pleasant to the eye than all the others I've flown. Their A340/330s and A319/320s are top notch jets to fly in.
5. Their flight attendants are their weakest point. Air France and KLM F/A's come off much more professional and worldly. Air Canada's F/A's are friendly and polite especially when compared to any US airline I've flown, but their mannerisms and style when working the economy class cabins appeared to me to be very rushed and less polished than European airline F/As. They are better and more professional than the Canadian charter carriers however.
6. Luggage space is average and comparable to everyone else
7.Their hub in Toronto is another weak link. It works well when it works but often flights are delayed. Admittedly this is often due to Toronto ATC but then again that affects their overall schedule. The movement between Terminal 1 and Terminal 2 is an unnecessary burden but should be resolved once the new Toronto terminal is up and running. This primary hub is generally good but not as extensive route & frequency wise as compared to large US carrier home base hubs. On that level the US carriers have a big edge over AC. Air Canada also tends to favor Toronto expansion over all other Canadian cities thereby leaving the rest of the country to frequently connect at YYZ. This may be good for their operations but often not convenient for people living elsewhere.
8. Their Montreal network seems underserved compared to other cities of similar size (3-4 million) but overall it works well there, even in the height of winter with all the snow they put up with at Dorval.
9. Their Vancouver network and operations at the airport are excellent from my experience.
10. Ground staff at airports I've used them out off are on the same level as the flighta attendants.. good but nothing spectacular.
11. Pricing is high but good discounts are available if you can book well enough in advance.

Overall I'd say they are as good or slightly better than KLM but not as good as Air France. They are overall much better than US airlines however with the exception of their inability to match US airlines on the number global routes served. I'd take them over most carriers the world has to offer.


User currently offlineBoeing747-700 From , joined Dec 1969, posts, RR:
Reply 10, posted (13 years 7 months 1 week 3 days 14 hours ago) and read 1556 times:

Andreas777,
Hey you and me have the same taste in airlines. Qantas is also my number one with Air Canada taking number Two. I like Qantas for their fleet service F/As and meals plus their fist class sleeper seats (747-400). I like Air Canada for their leg room some of their planes and their food is great. :> Big grin  Smile


User currently offlineAC_A340 From Canada, joined Sep 1999, 2251 posts, RR: 1
Reply 11, posted (13 years 7 months 1 week 3 days 11 hours ago) and read 1544 times:

Prices are the same compared to any other airlines and are not by any means exorbitant(sp?). Its a much greater distance between Canadian cities and therefore costs more to operate and we have to pay for it.

I've had no problems with AC. I love them. They even let you visit the flight deck. Which is quite nice.


User currently offlineCarioca Canuck From , joined Dec 1969, posts, RR:
Reply 12, posted (13 years 7 months 1 week 3 days 9 hours ago) and read 1532 times:

I am a frequent flyer on AC and have "Elite" status in their Aeroplan program. Last year I flew an "actual" 51,000+ miles with AC on various trips (that's over twice around the world).

Their tickets are a little more expensive that other carriers, particularly Star Alliance partner United (I'm comparing pricing on my 5 trips per year to Rio here) but at the end of the day AC wins hands down.

THE STAFF AT AC ARE FANTASTIC.

The seat pitch is incredible...the food is good....the service is excellent and the fleet is relatively new.

Milton has a hard job on his hands and will probably never receive the recognition he deserves for the job he must do.

I've flown US carriers.....and I NEVER WILL AGAIN.

Enuf said............


User currently offlineJMJ From , joined Dec 1969, posts, RR:
Reply 13, posted (13 years 7 months 1 week 2 days 17 hours ago) and read 1507 times:

Thanks for your input all.

User currently offlineWatewate From Canada, joined Nov 2000, 2284 posts, RR: 1
Reply 14, posted (13 years 7 months 1 week 2 days 17 hours ago) and read 1507 times:

The only difference I observed between AC and other US majors was the free headphones AC f/a left before pax boarded the planes. I still prefer CO because of the memories of eternal delays experienced at the height of operation integration madness. Perhaps I should give another try seeing that I live in YYZ.

User currently offlineCPDC10-30 From United Kingdom, joined Feb 2000, 4781 posts, RR: 23
Reply 15, posted (13 years 7 months 1 week 2 days 16 hours ago) and read 1506 times:

I haven't flown AC longhaul for almost seven years, but I will be flying YYZ-CDG this coming Friday (Feb. 16). I remember that AC's food service in particular was inferior to CP's...but I'll be able to see first hand if they've improved. I am guessing they have.

User currently offlineJMJ From , joined Dec 1969, posts, RR:
Reply 16, posted (13 years 7 months 1 week 2 days 12 hours ago) and read 1483 times:

How is AC's first class? How does it compare to other airlines?

User currently offline747buff From United States of America, joined Jan 2001, 742 posts, RR: 0
Reply 17, posted (13 years 7 months 1 week 2 days 9 hours ago) and read 1470 times:

AC does not have first class, but they have Executive (business) Class.


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