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AC Doesnt Include SA In Its Onlne Fare Quotes?  
User currently offlineDavidYYC From Canada, joined Sep 2004, 238 posts, RR: 0
Posted (6 years 7 months 1 week 5 days 21 hours ago) and read 2077 times:

I am trying to book an open-jaw YYC-JNB and CPT-YYC flight in Oct this year and I have stumbled across a few anomalies on the various web sites. For example;

-Travelocity are the only website (so far) that give a reasonable open jaw quote the best being with SAA and AC combined. (CAD$1950)
- SAA website give a similar quote but you cant do the CPT-YYC return leg on the "multi-city" booking screen because YYC does not appear as RETURN destination, although its present in the outbound drop down list.
- The biggest puzzle (and reason for this thread) is that the AC website does not factor ANY SA flights from the UK to South Africa, it uses either BA or LH and this makes it way more expensive.(CAD$3400) This is strange as AC and SA are now both Star Alliance members; it seems that SA has figured this out yet AC has not yet done so, specifically with loading combined fare structures onto their AC Website booking engine.

What I am puzzled about, is I think that the reason the Travelocity fare is so low is because when you read the fare rules it seems like that it is specifically structured for the AC-SAA combination with discounts....yet the AC website does not offer it all???? How wierd, I think it is an oversight blamed on the AC Web and fare structure compiler, yet no-one has noticed this and corrected it, and its impossible to email the correct dept to point this out.

9 replies: All unread, jump to last
 
User currently offlineYXD172 From Canada, joined Feb 2008, 449 posts, RR: 0
Reply 1, posted (6 years 7 months 1 week 5 days 21 hours ago) and read 2052 times:

Wow, I'm surprised that you can put the two flights on the same ticket at all. While it would seem logical, from past experience Air Canada does not do interline tickets to the extent that it should as a member of *Alliance. The option of booking on any non-AC-codeshare flight operated by a *A partner only came online this year AFAIK. I'm not sure what airlines ARE included online, but I know for a fact that TP isn't. They seem to do as much interlining with LH as possible, ignoring other options.

You could try calling them, but chances are that they will either overcharge or not be able to book it. You could try a travel agent as well, but they may run into the same problems as you.

Quoting DavidYYC (Thread starter):
and its impossible to email the correct dept to point this out.

Agreed, they have very few customer service links online, I'm not sure you can even e-mail them anymore. And of course, they charge you for booking over the phone. I'd say to just go with travelocity if you can't get help from AC, the price sounds good.

Jon



Radial engines don't leak oil, they are just marking their territory!
User currently offlineDavidYYC From Canada, joined Sep 2004, 238 posts, RR: 0
Reply 2, posted (6 years 7 months 1 week 5 days 20 hours ago) and read 2040 times:

Thanks Jon,

I am sure its a Web based problem because a travel agent that I know can get the correct fare from Air Canada or SAA using whatever computer system they have. I just thought it an interesting online anomaly.
And yes you can book so called "open jaw' tickets on most airline websites by going to their "multicity" option.


User currently onlineVonRichtofen From Canada, joined Nov 2000, 4629 posts, RR: 36
Reply 3, posted (6 years 7 months 1 week 5 days 20 hours ago) and read 2034 times:



Quoting YXD172 (Reply 1):
Wow, I'm surprised that you can put the two flights on the same ticket at all. While it would seem logical, from past experience Air Canada does not do interline tickets to the extent that it should as a member of *Alliance. The option of booking on any non-AC-codeshare flight operated by a *A partner only came online this year AFAIK. I'm not sure what airlines ARE included online, but I know for a fact that TP isn't. They seem to do as much interlining with LH as possible, ignoring other options.

You could try calling them, but chances are that they will either overcharge or not be able to book it. You could try a travel agent as well, but they may run into the same problems as you.

I love how you just assume it's AC "ignoring" options. Because it could never be TP or another airline blocking it  Yeah sure

As far as SA goes, it might be something to do with the fact that Canada and SA don't exactly have a rosy relationship when it comes to air travel.



Word
User currently offlineDavidYYC From Canada, joined Sep 2004, 238 posts, RR: 0
Reply 4, posted (6 years 7 months 1 week 5 days 11 hours ago) and read 1940 times:



Quoting VonRichtofen (Reply 3):
I love how you just assume it's AC "ignoring" options. Because it could never be TP or another airline blocking it  

As far as SA goes, it might be something to do with the fact that Canada and SA don't exactly have a rosy relationship when it comes to air travel.

With SAA just joining Star Alliance one would think that the two would jump at the opportunity to increase market exposure, but hey if AC dont get their act together they will be the losers, ultimately.


User currently offlineLongHauler From Canada, joined Mar 2004, 5055 posts, RR: 43
Reply 5, posted (6 years 7 months 1 week 5 days 11 hours ago) and read 1928 times:



Quoting DavidYYC (Reply 4):
but hey if AC dont get their act together they will be the losers

Yeah, that's true ... that 433 Million dollar operating profit in 2007, and load factors in the 80s, sounds like they need your help in running the airline.

Not to mention being named "Best Airline in North America" by Skytrax, and "Best Airline in North America" and "Best Airline in Canada" by US Global Traveller, sounds like their "act is not together" right?

The South African "rumour" has been around at Air Canada since they were flying Conway powered DC-8s! I remember in the mid 1960s (!) that with the new Pratt powered DC-8-50s, once of the routes being explored was JNB. Funny how things stay the same.

But with the Star Alliance, and not just SA, but also with LH, AC knows exactly how many people every day want to fly from any place in the system to South Africa ... yet, you don't see an AC flight ... yet.



Never gonna grow up, never gonna slow down .... Barefoot Blue Jean Night
User currently offlineYXD172 From Canada, joined Feb 2008, 449 posts, RR: 0
Reply 6, posted (6 years 7 months 1 week 5 days 10 hours ago) and read 1884 times:



Quoting VonRichtofen (Reply 3):

I love how you just assume it's AC "ignoring" options. Because it could never be TP or another airline blocking it Yeah sure

As far as SA goes, it might be something to do with the fact that Canada and SA don't exactly have a rosy relationship when it comes to air travel.

Hmmm, you know, I've never honestly though of either of those. They're both good points. I guess I've just been a bit hard on AC because of a couple of badly handled 5+ hour delays with compensation only after a couple calls and letters to the CEO.

What's the bad relationship between AC and SA about? I don't think I've ever heard of it.

Quoting DavidYYC (Reply 2):
I am sure its a Web based problem because a travel agent that I know can get the correct fare from Air Canada or SAA using whatever computer system they have.

That's good. I'm guessing that AC's system just has 'preferential' partners or something. It would be alot easier to do then to have all *A flights online. It doesn't help them at all though, and I'm sure that they lose customers to travel agents or other airlines because of it (like you). There should be a way to recommend that they fix it ...



Radial engines don't leak oil, they are just marking their territory!
User currently onlineVonRichtofen From Canada, joined Nov 2000, 4629 posts, RR: 36
Reply 7, posted (6 years 7 months 1 week 5 days 9 hours ago) and read 1861 times:



Quoting YXD172 (Reply 6):
What's the bad relationship between AC and SA about? I don't think I've ever heard of it.

I think the bad blood is between South Africa and Canada over bilateral rights and it has been affecting the relationship with AC and SAA somewhat. I've only heard this a few times and it was pretty vague. Some others in the forum could probably shed more light on the issue.

Cheers,

Kris



Word
User currently onlineViscount724 From Switzerland, joined Oct 2006, 25649 posts, RR: 22
Reply 8, posted (6 years 7 months 1 week 4 days 23 hours ago) and read 1756 times:



Quoting YXD172 (Reply 6):
Quoting DavidYYC (Reply 2):
I am sure its a Web based problem because a travel agent that I know can get the correct fare from Air Canada or SAA using whatever computer system they have.

That's good. I'm guessing that AC's system just has 'preferential' partners or something. It would be alot easier to do then to have all *A flights online. It doesn't help them at all though, and I'm sure that they lose customers to travel agents or other airlines because of it (like you). There should be a way to recommend that they fix it ...

Few airline websites permit very extensive interline bookings that don't involve codeshares, although the airline probably has thousands of through fares in the GDS systems used by travel agents involving a hundred or more interline carriers, as I'm sure AC does.

AC announced recently that they were enhancing their website to permit a wider range of interline itineraries to be booked. They already permit interline bookings on their site with QF which isn't even part of the same alliance, probably mainly to cover domestic sectors in Australia beyond SYD.

Quoting DavidYYC (Reply 4):
With SAA just joining Star Alliance one would think that the two would jump at the opportunity to increase market exposure, but hey if AC dont get their act together they will be the losers, ultimately.

As others have said, I think the bilateral relationship between Canada and South Africa has been difficult for years. AC isn't even permitted to codeshare on LH flights beyond FRA to South Africa which I'm sure is their preferred routing due to their joint venture/profit sharing arrangement with LH on transatlantic flights (if it covers flights beyond Europe, I'm not sure). In any case, if you call AC or a travel agent I'm sure they can easily book a through fare on a single ticket to South Africa via several connecting carriers.

Not all members of the same alliance necessarily have a rosy relationship with every other member. I think SQ has a rocky relationship with several Star members. For example, they don't codeshare with UA, and I know UA was very annoyed when SQ started AMS-ORD 5th freedom service a few years ago (which they later dropped).


User currently offlineSebring From Canada, joined Jul 2004, 1665 posts, RR: 14
Reply 9, posted (6 years 7 months 1 week 4 days 19 hours ago) and read 1689 times:

There is no Canada-South Africa bilateral. Canada has sought one for many years. SAA has been content to try to capture Canadian traffic via its US gateways. When SAA and AA had a strong relationship, all South Africa was prepared to do was allow Canadian carriers to code-share with SAA as far as JFK. Canada considered that a trifle one-sided and said no. And that's pretty much where things have stood in this decade.

Let's call it South Africa protecting SAA.


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