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Delta Itinerary: Help Required  
User currently offlineGpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Posted (6 years 7 months 1 week 6 days 14 hours ago) and read 1919 times:

Hi All,

I'm travelling from SNN-MCO on Friday and returning on April 19th. I had booked seats for all flights and on the return from JFK-SNN, I had reserved the domestic first seats as the entire aircraft was being sold as all economy. Now, they have changed the aircraft to one of the reconfigured ones with the Biz Elite seats and so our seat assignments have gone out of the window and the five of us are split up all around the aircraft. I just called DL's European call centre and was told that because we are departing on Friday, they can't change any seat assignments on the reservation. This would appear to be true because the DL website wouldn't allow me to reassign our seats either.

Is there anyone out there who can help with this? If you can, let me know and I'll PM you with the reservation details.

Thanks in advance.

Gareth


According to one of my colleagues, my problem is that I'm addicted to travel!
7 replies: All unread, jump to last
 
User currently offlineDeltaAVL From United States of America, joined Mar 2007, 1893 posts, RR: 6
Reply 1, posted (6 years 7 months 1 week 6 days 13 hours ago) and read 1908 times:

Call the DL call center in the states. They should still be able to change seats.


"We break, We bend, With hand in hand, When hope is gone, Just hang on." -Guster
User currently offlineGpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 2, posted (6 years 7 months 1 week 6 days 13 hours ago) and read 1898 times:



Quoting DeltaAVL (Reply 1):
Call the DL call center in the states. They should still be able to change seats.

Yeah I was thinking of waiting until the European call centre closed so that my call was transferred to the US. I just wondered if anyone here could help. If no-one can, I'll call them later this evening. Thanks for the advice!



According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlineDLX737200 From United States of America, joined May 2001, 1934 posts, RR: 20
Reply 3, posted (6 years 7 months 1 week 6 days 13 hours ago) and read 1875 times:

The available seats may be blocked off for gate control and out of the hands of any reservation agents. If you want to PM me your confirmation #, I'll look at it when I get to work in 6 hours and see what can be done.

-Justin


User currently offlineGpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 4, posted (6 years 7 months 1 week 6 days 13 hours ago) and read 1856 times:



Quoting DLX737200 (Reply 3):
The available seats may be blocked off for gate control and out of the hands of any reservation agents. If you want to PM me your confirmation #, I'll look at it when I get to work in 6 hours and see what can be done.

Just sent you a PM. Thanks for your help!!

Gareth



According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlineDTWAGENT From United States of America, joined Jan 2006, 1283 posts, RR: 0
Reply 5, posted (6 years 7 months 1 week 6 days 12 hours ago) and read 1806 times:

Just wait until you get to the airport. The gate agent should be able to fix the problem and move you all together. Just because you have a seat assignment. Does not mean you will get that actual seat. All your guaranted is a seat on that flight. If you traveling as a family with kids. The gate agent will change things around so the family can sit together. I see that happing all the time when I fly...

Chuck


User currently offlineGpbcroppers63 From Ireland, joined Jan 2008, 520 posts, RR: 0
Reply 6, posted (6 years 7 months 1 week 6 days 11 hours ago) and read 1787 times:

Hi DTWAGENT. We're not actually a family with small children but thanks for the advice anyway. What's annoying me is that there are seats available for assignment but the computer won't let me assign them because our departure is only five days away. Thanks! Gareth


According to one of my colleagues, my problem is that I'm addicted to travel!
User currently offlineDLX737200 From United States of America, joined May 2001, 1934 posts, RR: 20
Reply 7, posted (6 years 7 months 1 week 5 days 20 hours ago) and read 1648 times:

Gpbcroppers63, check your email address that is linked through your profile on here.

-Justin


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