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E-Mail Commending AA Employee--Will They Read It?  
User currently offlineUalcsr From United States of America, joined May 2006, 500 posts, RR: 1
Posted (8 years 2 months 1 week 19 hours ago) and read 3080 times:

I recently flew AA MIA-SDQ-MIA on an overnight trip to Santo Domingo and had the same crew going as coming back. I was in First on both segments and the flight attendant was about the best I've ever had on any US airline, AA or otherwise. On a relatively short-haul flight, she managed to memorize everyone's name and used the names every time she addressed us, constantly walked around the cabin topping off drinks and was just really great. I ran into her at the departure lounge the following morning and she remembered my name and greeted me very warmly....I was impressed. At any rate, I sent AA an e-mail about her but was wondering whether this type of stuff gets read or just gets thrown into someone's inbox to sit there forever. When I was with UA and written letters were common than e-mails, I did get a few which had been sent in to my manager so I'm wondering whether I should use snail mail instead.

Thanks in advance!

3 replies: All unread, jump to last
User currently offlineGoBoeing From United States of America, joined Jun 2000, 2829 posts, RR: 14
Reply 1, posted (8 years 2 months 1 week 19 hours ago) and read 3080 times:

At my company it would be a yes, and I'd imagine AA would do the same. Forward it to her and her supervisor (perhaps the in-flight administrator at her base).

User currently offlineAR385 From Mexico, joined Nov 2003, 7517 posts, RR: 42
Reply 2, posted (8 years 2 months 1 week 19 hours ago) and read 3049 times:
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The E-mail is good, but to be sure, send it via regular mail. I once had a similar experience with a CO f/a and I wrote to CO about her. I got a letter in the mail about two weeks later from CO management telling me they had shared my letter with the f/a and that it had been put in her file.

In my company, these types of letters were great at year end bonus time.

User currently offlineCommavia From United States of America, joined Apr 2005, 13500 posts, RR: 62
Reply 3, posted (8 years 2 months 1 week 19 hours ago) and read 3039 times:

It will get read, although it may not be for a while. Complaints get priority. They'll then forward the compliment to her inflight supervisor and the letter may be added to her personnel file.

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