Ualcsr From United States of America, joined May 2006, 497 posts, RR: 1 Posted (8 years 1 month 1 week 4 days 3 hours ago) and read 3067 times:
I recently flew AA MIA-SDQ-MIA on an overnight trip to Santo Domingo and had the same crew going as coming back. I was in First on both segments and the flight attendant was about the best I've ever had on any US airline, AA or otherwise. On a relatively short-haul flight, she managed to memorize everyone's name and used the names every time she addressed us, constantly walked around the cabin topping off drinks and was just really great. I ran into her at the departure lounge the following morning and she remembered my name and greeted me very warmly....I was impressed. At any rate, I sent AA an e-mail about her but was wondering whether this type of stuff gets read or just gets thrown into someone's inbox to sit there forever. When I was with UA and written letters were common than e-mails, I did get a few which had been sent in to my manager so I'm wondering whether I should use snail mail instead.
AR385 From Mexico, joined Nov 2003, 7499 posts, RR: 41
Reply 2, posted (8 years 1 month 1 week 4 days 3 hours ago) and read 3036 times:
The E-mail is good, but to be sure, send it via regular mail. I once had a similar experience with a CO f/a and I wrote to CO about her. I got a letter in the mail about two weeks later from CO management telling me they had shared my letter with the f/a and that it had been put in her file.
In my company, these types of letters were great at year end bonus time.