"Here, take this pill, dude?" or "Anyone got any glowsticks?"
Actually, I have a good experience with LH. On a flight FRA-DTW my bags were lost. After I waited for all the bags and then went through customs empty-handed, I was greeted at the baggage service desk by name. "Ah, Mr. G-, we have been waiting for you. We're terribly sorry, but your bags are still in Frankfurt. If you will leave your address, they will be delivered to you tomorrow by 9PM." And they were. Very nice recovery.
Contrast this to when NW lost about a third of an aircraft's luggage between LGW and DTW. "Uh, your bags are missing?" Two days to get them back.
Caspritz78 From Germany, joined Aug 2007, 518 posts, RR: 0
Reply 18, posted (7 years 1 month 3 weeks 6 days 21 hours ago) and read 1597 times:
I once had a funny experience with the lighting in a LH A340. The computer controlling the reading lights had a bug and instead of your own reading light you turned on the light in the row in front of you.
Quoting Heathrow (Reply 10): I know LH doesnt have PTV's for a specific reason, but it is somewhat mocking when there's the space where it's supposed to be.
Because that's where the PTV's on the A330 and A340-600 are now installed. It took LH some time but finally they are adding PTV in economy. In the Trip report section you can find a thread about LH PTV.
Jr From United States of America, joined May 1999, 971 posts, RR: 5
Reply 19, posted (7 years 1 month 3 weeks 6 days 19 hours ago) and read 1491 times:
Quoting United1 (Reply 9): They are very petty, although it is kind of funny. LH is known for following the "you get what you pay for" mantra.
I think its more funny than petty. The reality of long haul on most coach cabins, though the absence of PTV's is becoming somewhat of an aberration to most long haul products these days... at least these guys found a way to entertain themselves and have a sense of humor. Petty or not... its not the best publicity for the LH Y product.