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CX's Ops @ LAX  
User currently offlineAznCSA4QF744ER From United States of America, joined Oct 2003, 692 posts, RR: 0
Posted (6 years 7 months 1 day 12 hours ago) and read 2796 times:

Just heard a rumor that CX will be changing vendor for Customer Service? Any idea who got it? I'm surprised since Hallmark-Aviation whom won the contract two years ago is a reliable company.

[Edited 2008-03-24 18:29:43]

25 replies: All unread, showing first 25:
 
User currently offlineSwiftski From Australia, joined Dec 2006, 2701 posts, RR: 2
Reply 1, posted (6 years 7 months 1 day 12 hours ago) and read 2756 times:

From May 08 there will be a cabin crew base at LAX. Could that have been your rumour?

User currently offlineLAXintl From United States of America, joined May 2000, 25737 posts, RR: 50
Reply 2, posted (6 years 7 months 1 day 12 hours ago) and read 2731 times:

Would not surprise me to see Cathay try another handler for above wing services. These days ground handling is quite competitive and with thin margins every dollar reduction in rates ends up being a big number over the length of the contract.

Anyhow CX has done the LAX handler rounds before - started with Hilltop when they opened the stations, they've had Gateway(which became Hallmark), tried Ogden while they offered passenger services and now Hallmark.

Its all par for the course, handling contracts shift regularly, they might end up with Pacific Aviation the one guy they have not tried yet particularly if price is the main driver in the selection.



From the desert to the sea, to all of Southern California
User currently offlineGA330 From United States of America, joined Aug 2007, 115 posts, RR: 0
Reply 3, posted (6 years 7 months 1 day 12 hours ago) and read 2665 times:

I do really hope that they would not change to other company than Hallmark, especially Pacific Aviation. The team spirit in that company is not the best among the companies and some agents who are working there are there just because they need the money and could care less about customer service. I dont think this is what Cathay Pacific wants for their agents in LAX.


China Eastern MU586 KLAX - SZPD with B-6055
User currently offlineAaway From United States of America, joined Oct 2003, 1534 posts, RR: 14
Reply 4, posted (6 years 7 months 1 day 11 hours ago) and read 2638 times:

I know that Pacific Aviation was a bidder on the CX contract. Don't know the outcome, but will be easy to find out. Would certainly be another notch in the belt if PA has indeed won this contract (coming on top of winning the TG and, particularly, JL contracts).


With a choice between changing one's mind & proving there's no need to do so, most everyone gets busy on the proof.
User currently offlineGA330 From United States of America, joined Aug 2007, 115 posts, RR: 0
Reply 5, posted (6 years 7 months 1 day 11 hours ago) and read 2583 times:

WOW, when did PA win the TG contract, and when is it supposed to start?
One thing I know about PA, they are somehow really good in being the lowest bidder, but that come to the cost of the many agents who are being paid minimum wages while trying to provide "customer service"



China Eastern MU586 KLAX - SZPD with B-6055
User currently offlineAzncsa4qf744er From United States of America, joined Oct 2003, 692 posts, RR: 0
Reply 6, posted (6 years 7 months 1 day 11 hours ago) and read 2563 times:



Quoting GA330 (Reply 5):
WOW, when did PA win the TG contract, and when is it supposed to start?
One thing I know about PA, they are somehow really good in being the lowest bidder, but that come to the cost of the many agents who are being paid minimum wages while trying to provide "customer service"

That's a shock! again when did PA bid for TG? Last I know, everyone who's working under the TG product are all Hallmark-Aviation employees. This including their RESV people, the station/cargo managers are the only actual TG employees.


User currently offlineGA330 From United States of America, joined Aug 2007, 115 posts, RR: 0
Reply 7, posted (6 years 7 months 1 day 10 hours ago) and read 2545 times:

This might be out of topic but does anybody know which airlines (with pax scvs) are handled by Hallmark Aviation?


China Eastern MU586 KLAX - SZPD with B-6055
User currently offlineAzncsa4qf744er From United States of America, joined Oct 2003, 692 posts, RR: 0
Reply 8, posted (6 years 7 months 1 day 10 hours ago) and read 2519 times:

All Nippon Airways
Thai International Airways ( or so I thought) and RESV
Singapore Airlines
Qantas Airways (AA handles anything that depart from T4)
Lufthansa
EVA Airways
AirTran Airways
Spirit
Sun Country
Air New Zealand
Maxjet (when they did operate)
Aloha (BUR/SNA/SAN)
Virgin Atlantic Airways
Aer Lingus
Cathay Pacific Airways (for now)


Sorry but these just popped out of my mind and as you can see they are not in order..... : )


User currently offlineAznCSA4QF744ER From United States of America, joined Oct 2003, 692 posts, RR: 0
Reply 9, posted (6 years 7 months 1 day 10 hours ago) and read 2511 times:

Add to the list:
Air Pacific


User currently offlineGA330 From United States of America, joined Aug 2007, 115 posts, RR: 0
Reply 10, posted (6 years 7 months 1 day 10 hours ago) and read 2505 times:



Quoting Azncsa4qf744er (Reply 8):
Maxjet (when they did operate)

I remembered the few weeks that MaxJet was in LAX, the agents had absolutely NOTHING to do and was fiddling around. All of us was so jealous of them, until we heard that they went under.



China Eastern MU586 KLAX - SZPD with B-6055
User currently offlineGA330 From United States of America, joined Aug 2007, 115 posts, RR: 0
Reply 11, posted (6 years 7 months 1 day 10 hours ago) and read 2498 times:

Is there any international airline in LAX that does not use ground handling companies for their ground pax scvs?
I would think that BA is one of them since they have so many flights. I am not sure about MX but I heard that they uses Swissport, in spite of the size of their ops in LAX.



China Eastern MU586 KLAX - SZPD with B-6055
User currently offlineAznCSA4QF744ER From United States of America, joined Oct 2003, 692 posts, RR: 0
Reply 12, posted (6 years 7 months 1 day 10 hours ago) and read 2475 times:

Airlines that still have their own employees are

Bristish Airways
Korean Air
Asiana Airlines
Maylaisa Airlines
Air Canada


User currently offlineGA330 From United States of America, joined Aug 2007, 115 posts, RR: 0
Reply 13, posted (6 years 7 months 1 day 10 hours ago) and read 2461 times:



Quoting AznCSA4QF744ER (Reply 12):
Maylaisa Airlines

MH was switched to Pacific Aviation on November 07. It was really sad to see all those people go as they were really nice people who have worked there for many many years



China Eastern MU586 KLAX - SZPD with B-6055
User currently offlineAaway From United States of America, joined Oct 2003, 1534 posts, RR: 14
Reply 14, posted (6 years 7 months 1 day 8 hours ago) and read 2353 times:



Quoting GA330 (Reply 5):
WOW, when did PA win the TG contract, and when is it supposed to start?



Quoting Azncsa4qf744er (Reply 6):
That's a shock! again when did PA bid for TG?



Quoting GA330 (Reply 13):
MH was switched to Pacific Aviation on November 07

My error, fellas! I mean't MH and not TG  banghead 

Quoting GA330 (Reply 3):
The team spirit in that company is not the best among the companies and some agents who are working there are there just because they need the money and could care less about customer service.



Quoting GA330 (Reply 5):
One thing I know about PA, they are somehow really good in being the lowest bidder, but that come to the cost of the many agents who are being paid minimum wages

Intertwined issues - The contractors (PA, Hall, Swiss) typically offer similiar wage scales, but dissimiliar employee benefits packages. In the case of PA, the front line employees do not receive employee 'bennies'. With that low overhead, PA can low ball bids, but has trouble recruiting and retaining quality employees.

Conversely, Hallmark offers the front liners benefits; Treats the employees well - and it shows.

But since my carrier contracts with PA, I'll refrain from saying much else  Smile



With a choice between changing one's mind & proving there's no need to do so, most everyone gets busy on the proof.
User currently offline744 From United States of America, joined Aug 2001, 449 posts, RR: 0
Reply 15, posted (6 years 7 months 1 day 6 hours ago) and read 2253 times:

My friends working at PA told me that they're not at all a great company to work for. The management sucks and some of the supervisors treat the staff like ****. They also charge for parking and provide almost no benifits besides health care. I would not like to work for such a company from what I've heard.

User currently offlineCyberUAL From United States of America, joined Dec 1999, 177 posts, RR: 0
Reply 16, posted (6 years 7 months 1 day 5 hours ago) and read 2187 times:



Quoting AznCSA4QF744ER (Reply 12):
Airlines that still have their own employees are

Bristish Airways
Korean Air
Asiana Airlines
Maylaisa Airlines
Air Canada

Add China Airlines to the list..i think?


User currently offlineJfk777 From United States of America, joined Aug 2006, 8424 posts, RR: 7
Reply 17, posted (6 years 7 months 1 day ago) and read 2018 times:
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Given its 3 744 daily to LAX, Cathay should have its own staff and invest in its infrastructure. With flights spread throughout the day and night CX should have a presence proportional to the flights and the revenue demographics of the flights, premuim revenue. IF I was Cathay, I would get BA & QF, go together to LAWA and rebuild on the TWA site. These 3 airlines have tremendous presence at LAX, its a huge station for all 3 needing to anchor their own terminal.

User currently offlineLAXintl From United States of America, joined May 2000, 25737 posts, RR: 50
Reply 18, posted (6 years 7 months 23 hours ago) and read 1960 times:



Quoting Jfk777 (Reply 17):
These 3 airlines have tremendous presence at LAX, its a huge station for all 3 needing to anchor their own terminal.

And huge cost also.

I would not be surprised with BA going with a handler finally as well in the coming years. BA which has unionized airport and reservations work force in the US has been looking very hard to reduce cost without much success in recent years.



From the desert to the sea, to all of Southern California
User currently offlineAaway From United States of America, joined Oct 2003, 1534 posts, RR: 14
Reply 19, posted (6 years 7 months 23 hours ago) and read 1960 times:



Quoting CyberUAL (Reply 16):
Add China Airlines to the list

Yes, that is correct.



With a choice between changing one's mind & proving there's no need to do so, most everyone gets busy on the proof.
User currently offlineCyberUAL From United States of America, joined Dec 1999, 177 posts, RR: 0
Reply 20, posted (6 years 7 months 20 hours ago) and read 1865 times:

I thought BA uses Hallmark for some handling stuff?
I know I was offered a position there, their bennies aren't all that good..ID90 after 1 year of employment.


User currently offlineGA330 From United States of America, joined Aug 2007, 115 posts, RR: 0
Reply 21, posted (6 years 7 months 17 hours ago) and read 1754 times:

I know a fact that PA gives higher starting wages to their new hire, however the benefits that they offer is such of a low "quality" ( I dont know how else to put it) that it is better off NOT to take any benefit but rather the use the extra dollars (that comes with no benefit option) to buy yourself a plan. AND no ID90s for PA staff.

However, although Hallmark employees are paid less, I know that their benefit package is good (at least better than PA) and even gives out ID 90 after a year, so they are able to retain better employees.



China Eastern MU586 KLAX - SZPD with B-6055
User currently offlineAzncsa4qf744er From United States of America, joined Oct 2003, 692 posts, RR: 0
Reply 22, posted (6 years 7 months 14 hours ago) and read 1655 times:



Quoting Jfk777 (Reply 17):
Given its 3 744 daily to LAX, Cathay should have its own staff and invest in its infrastructure. With flights spread throughout the day and night CX should have a presence proportional to the flights

At one point they did have their own actual staffing.

Quoting CyberUAL (Reply 20):
I thought BA uses Hallmark for some handling stuff?
I know I was offered a position there, their bennies aren't all that good..ID90 after 1 year of employment.

I think you got confused with BA in SAN. When BA (back in the days) had service into SAN they were ground handles by Hallmark Aviation. Most foreign carrier don't offer good traveling benefits, unlike MOST U.S. carriers offer unlimited travel.


User currently offlineRolo987 From United States of America, joined Aug 2001, 293 posts, RR: 0
Reply 23, posted (6 years 7 months 14 hours ago) and read 1641 times:



Quoting Jfk777 (Reply 17):
IF I was Cathay, I would get BA & QF, go together to LAWA and rebuild on the TWA site.

Where and what is the TWA site?


User currently onlineUnited1 From United States of America, joined Oct 2003, 6003 posts, RR: 9
Reply 24, posted (6 years 7 months 14 hours ago) and read 1617 times:



Quoting Rolo987 (Reply 23):
Where and what is the TWA site?

terminal 3



Semper Fi - PowerPoint makes us stupid.
User currently offlineKtachiya From Japan, joined Sep 2004, 1794 posts, RR: 2
Reply 25, posted (6 years 7 months 6 hours ago) and read 1460 times:



Quoting Jfk777 (Reply 17):
IF I was Cathay, I would get BA & QF, go together to LAWA and rebuild on the TWA site. These 3 airlines have tremendous presence at LAX, its a huge station for all 3 needing to anchor their own terminal.

Well...... JL could presumably be there Alliance wise. I guess its working for CX but JL seriously diminished in the last few years. Double daily B744 flights from NRT and another flight from KIX to all but daily now. Needless to say their LAX-LIM routes?



Flown on: DC-10-30, B747-200B, B747-300, B747-300SR, B747-400, B747-400D, B767-300, B777-200, B777-200ER, B777-300
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