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EK Booking Advice  
User currently offlineScotron11 From United Kingdom, joined Feb 2004, 1178 posts, RR: 3
Posted (6 years 3 weeks 2 days 19 hours ago) and read 1355 times:

Was online last week checking schedules/fares UK-BKK for July. Cheapest fare I could get was EK (their website) for £551.70 dates 6/28-7/28. roundtrip xMAN.

I go through the booking process and about to enter my cc detals when an error message pops up and the website closes. I then receive an email confirmation for the itinerary with the message "We are sorry but we cannot add any air segments to this booking" Please contact your local EK office for assistance. Included in the itinerary was the fare and ticket rules.

Which I duly do and they "Sorry, but the lowest fare for those dates is £735. WTF??

After some discussion with the reservation office, they suggest I send the details to "Customer Affairs" as they were the only ones who woiuld be able to help (they did memtion they had experienced some issues with their website. True or not I don't know)

As of now I have yet to receive any response (details send last Fri). The local MAN office has kindly extended the ticketing deadline for the much higher fare until I hear back. Has anyone else experienced issues like this before??

Apologies for the long story. Help appreciated!

Cheers!

1 replies: All unread, jump to last
 
User currently offlineJGPH1A From , joined Dec 1969, posts, RR:
Reply 1, posted (6 years 3 weeks 2 days 17 hours ago) and read 1264 times:

Can happen when there are just one or two seats available at a particular fare. Unlike travel agents or call-centre agents, Internet Booking Engines as a rule don't actually book the space as soon as you select the travel option you want - they wait until you've entered you credit card details, it's all done in one transaction at the end. What may have happened is that there was one seat available in the fare class at the 500GBP fare you wanted, but between the time you selected that flight option and the time you put in your credit card details and committed the transaction, someone else actually booked the space and deducted the inventory. When the Booking Engine went to book the space you'd selected it would no longer have been available. I know that when this happens in the Booking engine my company sells, the entire transaction is voided and you go back to the beginning. I'm surprised that the EK website didn't just wipe the transaction and start you back at the beginning.

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