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Ground Crew Sing At Passengers During Delay  
User currently offlineSingapore_Air From United Kingdom, joined Nov 2000, 13742 posts, RR: 19
Posted (6 years 5 months 3 weeks 1 day 12 hours ago) and read 9166 times:

This just popped up on Google News and seems out of the ordinary.

Records show that the video relates to SQ917 on 15 October 2007 after the incoming aircraft, SQ910, returned to Singapore after taking off.

While passengers in Manila, Phillipines waited and waited, it seems that Singapore Airlines staff at the airport decided to sing for passengers to keep them occupied.

Video courtesy of the Inquirer (Phillipines)



Singing Singapore Airlines ground crew





PARAÑAQUE CITY, Philippines--The ground crew of Singapore Airlines started singing the song "Wooden Heart" to entertain passengers waiting for a delayed flight to Singapore. Video taken by INQUIRER.net reporter Erwin Oliva at the Ninoy Aquino International Airport on October 15, 2007

INQUIRER.net VDO




An interesting method of service recovery which hopefully at least some appreciated! Transforming Customer Service (TCS) in Action!


Anyone can fly, only the best Soar.
27 replies: All unread, showing first 25:
 
User currently offlineApollo13 From , joined Dec 1969, posts, RR:
Reply 1, posted (6 years 5 months 3 weeks 1 day 12 hours ago) and read 9158 times:

Well at least they are doing somethingfor their passengers! Id like to see this happen somewhere else espically for a flight that i might be on!

User currently offlineRbgso From United States of America, joined Jun 2006, 592 posts, RR: 0
Reply 2, posted (6 years 5 months 3 weeks 1 day 12 hours ago) and read 9111 times:

ROFL.....I really have to fly SQ one of these days. First world class flight attendants, now this.

I can just imagine the grizzled, "couldn't give a rip" CSAs at US in Philly joining in a rendition of "Take this job and shove it", during a flight delay.


User currently offlineRL757PVD From United States of America, joined Dec 1999, 4674 posts, RR: 11
Reply 3, posted (6 years 5 months 3 weeks 1 day 12 hours ago) and read 9091 times:

ive had many a delay were the ground crew could have sang "leaving on a midnight plane to Georigia" (ATL).....


Experience is what you get when what you thought would work out didn't!
User currently offlineMyt332 From United Kingdom, joined Sep 2003, 9112 posts, RR: 70
Reply 4, posted (6 years 5 months 3 weeks 1 day 11 hours ago) and read 9045 times:

They should have sang Girls Aloud or Guns n Roses.


One Life, Live it.
User currently offlineGulfstream650 From United Kingdom, joined Mar 2008, 538 posts, RR: 0
Reply 5, posted (6 years 5 months 3 weeks 1 day 11 hours ago) and read 9023 times:

The possibilities of United's and AA's flying grandmothers doing that at Chicago one afternoon after a delay? Nil.


I don't proclaim to be the best pilot in the world but I'm safe
User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 8
Reply 6, posted (6 years 5 months 3 weeks 1 day 11 hours ago) and read 9015 times:

Singing AT the passengers or singing TO the passengers? I know of at least one gate agent who I heard humming after the last passenger of a VERY delayed flight boarded their flight, "na-na-na-na...na-na-na-na...hey, hey-ey...GOOD-BYE!!"  rotfl 


Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineMacc From Austria, joined Nov 2004, 1042 posts, RR: 3
Reply 7, posted (6 years 5 months 3 weeks 1 day 11 hours ago) and read 8880 times:

now I just imagine LHR T5... with Willie Walsh...  Big grin


I exchanged political frustration with sexual boredom. better spoil a girl than the world
User currently offlineShannoninAMA From , joined Dec 1969, posts, RR:
Reply 8, posted (6 years 5 months 3 weeks 1 day 10 hours ago) and read 8735 times:

Gosh...that was a PERFECT opportunity for "I'm Leavin' on a jet plane" (Done by tons of different artists..)

Quoting Myt332 (Reply 4):
Guns n Roses.

Yeah, 'Knockin on heaven's door' would be a great song to play, especially if the plane was delayed due to mechanical issues




Shan

[Edited 2008-03-31 15:11:36]

User currently offlineRL757PVD From United States of America, joined Dec 1999, 4674 posts, RR: 11
Reply 9, posted (6 years 5 months 3 weeks 1 day 10 hours ago) and read 8700 times:



Quoting ShannoninAMA (Reply 8):
Gosh...that was a PERFECT opportunity for "I'm Leavin' on a jet plane" (Done by tons of different artists..)

how bout this rendition..IMHO the best ever..

http://www.techrd.com//uploads/songs/The%20Song%20of%20the%20TSA.mp3
and lyrics to follow allong : http://www.techrd.com/2005/08/28/parity-song-about-tsa/



Experience is what you get when what you thought would work out didn't!
User currently offline787seattle From United States of America, joined Feb 2008, 641 posts, RR: 0
Reply 10, posted (6 years 5 months 3 weeks 1 day 9 hours ago) and read 8660 times:

Lovely.

I wish they did that in Seattle or on an an airplane where the passengers were supposed to stay during a delay.



Student - KELN
User currently offlineGr8circle From Canada, joined Dec 2005, 3107 posts, RR: 4
Reply 11, posted (6 years 5 months 3 weeks 1 day 9 hours ago) and read 8636 times:



Quoting 787seattle (Reply 10):
I wish they did that in Seattle

You mean you want Boeing to start singing songs to all the 787 customers...?  duck 


User currently offlineShannoninAMA From , joined Dec 1969, posts, RR:
Reply 12, posted (6 years 5 months 3 weeks 1 day 9 hours ago) and read 8600 times:



Quoting Gr8circle (Reply 11):

You mean you want Boeing to start singing songs to all the 787 customers...? duck

On second though, G-N-R wouldn't be too bad to sing in that case!

"All Ya need is just a little...patience..."  Wink


Shan


User currently offlineMir From United States of America, joined Jan 2004, 21634 posts, RR: 55
Reply 13, posted (6 years 5 months 3 weeks 1 day 9 hours ago) and read 8547 times:



Quoting Gr8circle (Reply 11):
You mean you want Boeing to start singing songs to all the 787 customers...?



-Mir



7 billion, one nation, imagination...it's a beautiful day
User currently offlineMusapapaya From United Kingdom, joined Apr 2004, 1089 posts, RR: 0
Reply 14, posted (6 years 5 months 3 weeks 1 day 9 hours ago) and read 8522 times:

No thanks, singing? What if their singing is horrible? They give you noise cancelling headphones? I dont think this is professional and it actually damages SQ's professionalism.


Lufthansa Group of Airlines
User currently offlineLuv2fly From United States of America, joined May 2003, 12110 posts, RR: 48
Reply 15, posted (6 years 5 months 3 weeks 1 day 9 hours ago) and read 8496 times:
Support Airliners.net - become a First Class Member!



Quoting Musapapaya (Reply 14):
No thanks, singing? What if their singing is horrible? They give you noise cancelling headphones? I dont think this is professional and it actually damages SQ's professionalism.

I have to agree would rather hear the sound of silence then that cat wailing



You can cut the irony with a knife
User currently offlineZvezda From Lithuania, joined Aug 2004, 10511 posts, RR: 64
Reply 16, posted (6 years 5 months 3 weeks 1 day 9 hours ago) and read 8447 times:

I would not enjoy it, but I would appreciate the effort. That's really at the heart of why SQ are my favorite airline. Sometimes things may go wrong, but the employees will do whatever they can to minimize the inconvenience to passengers.

User currently offlineRichM From United Kingdom, joined Oct 2004, 798 posts, RR: 7
Reply 17, posted (6 years 5 months 3 weeks 1 day 5 hours ago) and read 8254 times:

Oh c'mon guys, I think some of you need a sense of humour! Okay, they're not going to become popstars any time soon, but at least it's something that many will find amusing, above all, it shows that they actually care about their passengers and are willing to go out of their way to try and satisfy their customers. Personally, I would not have thought much of their singing abilities, but it would have certainly put a smile on my face and I'd become one less miserable, complaining passenger.

User currently offlineFlyASAGuy2005 From United States of America, joined Sep 2007, 7004 posts, RR: 11
Reply 18, posted (6 years 5 months 3 weeks 1 day 3 hours ago) and read 8105 times:



Quoting RL757PVD (Reply 3):
ive had many a delay were the ground crew could have sang "leaving on a midnight plane to Georigia" (ATL).....

Yes! Don't you just love IROP nights with your aircraft sitting right in front of you and they gate agent goes "Ladies and gentlemen, the Tower has cleared us for a push so we need to begin boarding immediately." Mind you, it's 1:10 am and the flight was suppose to depart at 10:15pm...

Quoting Musapapaya (Reply 14):
No thanks, singing? What if their singing is horrible? They give you noise cancelling headphones? I dont think this is professional and it actually damages SQ's professionalism.

Wow...



What gets measured gets done.
User currently offlineMr.BA From Singapore, joined Sep 2000, 3423 posts, RR: 21
Reply 19, posted (6 years 5 months 3 weeks 23 hours ago) and read 7786 times:

Why don't we just appreciate the fact that they actually went up to sing for the passengers. It may not have pleased everybody or sounded like any pop star but I thought it's a genuine touch in hope to appease the passengers. Takes a bit of courage to go up there as a group in that uniform to sing just like that.

I think we all can be more appreciative instead of being critical all the time of people's efforts.



Boeing747 万岁!
User currently offlineElite From Hong Kong, joined Jun 2006, 2801 posts, RR: 10
Reply 20, posted (6 years 5 months 3 weeks 23 hours ago) and read 7757 times:

Yes, it's not the best of singing but I like it just because they are trying to entertain us and to make the delay more enjoyable. I don't really see how this can be damaging in any way.

User currently offlineAllrite From Australia, joined Aug 2007, 2081 posts, RR: 4
Reply 21, posted (6 years 5 months 3 weeks 20 hours ago) and read 6608 times:

Crew threatening to sing Chinese opera could be good for solving overbooking problems.

Or

"We apologise for the problems with our inflight entertainment system. However our cabin crew are delighted to entertain you with their rendition of the karaoke classics during our eight hour flight to Shanghai..."

Nooooooooo!



Applying insanity to normality
User currently offlineBninmsy From United States of America, joined Nov 2005, 332 posts, RR: 0
Reply 22, posted (6 years 5 months 3 weeks 19 hours ago) and read 6132 times:

i hve had an entire B727-200 singe me Happy Birthday once from PBI to RDU.
And they were all served champagne .. now that was a very special treat indeed.
I doubt that could ever happen again.
Wonderful memory!
Thank you American Airlines...


User currently offlinePyroGX41487 From United States of America, joined Oct 2004, 280 posts, RR: 0
Reply 23, posted (6 years 5 months 3 weeks 15 hours ago) and read 4422 times:

I recall seeing a thread a while back about why the Singapore girls are held in such high regard. I daresay this would be why. =)

Pyro


User currently offlineAAJFKSJUBKLYN From United States of America, joined Jul 2007, 904 posts, RR: 1
Reply 24, posted (6 years 5 months 3 weeks 12 hours ago) and read 3111 times:



Quoting Gulfstream650 (Reply 5):
The possibilities of United's and AA's flying grandmothers doing that at Chicago one afternoon after a delay? Nil.

Thats A major insult as well as cop off the ads the were in London about 'If you want to go see Grandma fly Virgin (or us) and if you want to fly with Grandma fly American'.....Ha Ha Ha Hardy har har.... I would much rather be associated with a country who respects their elders and allows them to work. While I do agree at times AA does have some Grandma's in the sky...those are often the ones with the best service.

Back to the subject...Chicago I beleive it was 2002, an AA Ground Manager came up to sing 'I'll be home for Christmas while it was snowing like mad at ORD'..I witnessed people of all colors and creeds so touched by it they were crying...They did manage to get the plane out to LGA, and we were on our way. The pilots sang their route to us...it was great....that is what aviation is about, true spirit and happiness in the sky...it goes a long way, if it's grandma singing it or some youngin just out of flight school working for Virgin...it goes a long way.

Cheers!


25 Xtoler : I'd just do another bevarage service. You don't want me to sing, or dance for that matter. Well, not much room to dance in a J41 or EMB145. Although,
26 FlyASAGuy2005 : Not in my experience! For the most part, it seems to be the old maids to be the ones that are quite rude and forward.
27 Myt332 : Indeed. Only Gun n Roses would have made it acceptable like I said earlier. Or maybe Girls aloud too.
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