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AF Needs To Improve Their Medium-haul C Product  
User currently offlineLH4116 From Sweden, joined Aug 2007, 1715 posts, RR: 18
Posted (6 years 8 months 4 weeks 1 day 22 hours ago) and read 2274 times:

Hello. I would first like to say that Air France is a good airline when it comes to food in economy class and in business class on long-haul flights. What i consider to be bad is their C class meal service on intra-european flights. The plates, cups, etc are all made of plastic, as a matter of fact you receive almost the exact same meal as in Y or even worse.

It would be very interesting to hear about your thoughts about this and feel free to come with your own thoughts about this.

//Jonas

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Medium-haul meal in Y


SAS Plus is Business Class made faux!
16 replies: All unread, jump to last
 
User currently offlineIkramerica From United States of America, joined May 2005, 21589 posts, RR: 59
Reply 1, posted (6 years 8 months 4 weeks 1 day 22 hours ago) and read 2260 times:

That's a nice Y meal. How long a flight do you need to be on to get that?


Of all the things to worry about... the Wookie has no pants.
User currently offlineLH4116 From Sweden, joined Aug 2007, 1715 posts, RR: 18
Reply 2, posted (6 years 8 months 4 weeks 1 day 22 hours ago) and read 2247 times:



Quoting Ikramerica (Reply 1):
That's a nice Y meal. How long a flight do you need to be on to get that

I got the exact same meal on my flight from CDG to ARN which was around 2h 35m.



SAS Plus is Business Class made faux!
User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7313 posts, RR: 57
Reply 3, posted (6 years 8 months 4 weeks 1 day 22 hours ago) and read 2247 times:

The meal you show here is a short haul (CDG BUD) Tempo challenge (full economy) meal on a flight. In business you get the same meal but with metal silverwear, but in Tempo Challenge you get plastic knives as shown. In business class you get served wine from a bottle. In tempo challenge you get a small bottle as shown. In comparison to the mainland european majors, the AF business class food is quite good.

The longer sectors business class(SVO, IST, OTP, ATH) food is excellent.

Where the AF product is let down is in their seating, and in the lack of any IFE for quite long sectors, (CDG AMM, EVN, TLV)



The world is really getting smaller these days
User currently offlineJouy31 From France, joined May 2003, 447 posts, RR: 10
Reply 4, posted (6 years 8 months 4 weeks 1 day 21 hours ago) and read 2222 times:

That is an old gripe of mine  Wink. A few years ago, catering on AF medium-haul flights was quite nice, in all classes. Remember the hot meal in discounted coach, at any time of the day, for flights over 2hrs, such as MAD, VIE ? The meals in l'Espace were nice, too. Now, you only have hot meals for flights over 2h55 in business. It is true that discounted coach fares have gone down significantly. The business class fares have not gone down, except for some advanced purchase fares that have been introduced with no flexibility. I can understand the cost logic behind the service cutbacks (one flight attendant less), but as a customer, I now have a lower level of service at the same price. A reassessment of the service level would indeed be welcome.

User currently offlineMisbeehavin From United States of America, joined Mar 2005, 914 posts, RR: 3
Reply 5, posted (6 years 8 months 4 weeks 1 day 21 hours ago) and read 2220 times:

AF needs to improve their meal presentation in C on long haul as well. I mean the food is usually very good, but they do need to get rid of the trays. And what's up with the packaged butter / cashews etc? Something else that needs to go. That, and they need to increase the choices.

Take Delta for example, they don't use trays in C and there is usually a standard choice of 4-5 mains. Yea, AF's food quality is generally better, but I do prefer the additional choice on Delta.


User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7313 posts, RR: 57
Reply 6, posted (6 years 8 months 4 weeks 1 day 21 hours ago) and read 2207 times:



Quoting Jouy31 (Reply 4):
one flight attendant less

Results in meals not being unwrapped. I dont like the cold salmon meal pictured above (got it one week in business going to BUD, and the following in discount economy going to OTP). The hot business and tempo challenge meals are very good.



The world is really getting smaller these days
User currently offlineFFlyer From United States of America, joined Nov 2001, 733 posts, RR: 0
Reply 7, posted (6 years 8 months 4 weeks 1 day 21 hours ago) and read 2207 times:

It might be only me, but I always find the name of the AF economy class, "Tempo Challenge" a bit amusing. I know, it's the language thing, but still...

User currently offlineLH4116 From Sweden, joined Aug 2007, 1715 posts, RR: 18
Reply 8, posted (6 years 8 months 4 weeks 1 day 21 hours ago) and read 2207 times:



Quoting BestWestern (Reply 3):
The meal you show here is a short haul (CDG BUD) Tempo challenge (full economy) meal on a flight. In business you get the same meal but with metal silverwear, but in Tempo Challenge you get plastic knives as shown. In business class you get served wine from a bottle. In tempo challenge you get a small bottle as shown. In comparison to the mainland european majors, the AF business class food is quite good.

Actually i was seated in the last row of the aircraft, i saw the guy next to me get a wine bottle and i paid a discounted fare in Y. In Tempo challenge you get a meal that is almost the same, the only difference is that the plates are made of hard plastic. In C however they have plactic cups and crookery just like in Y.



SAS Plus is Business Class made faux!
User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7313 posts, RR: 57
Reply 9, posted (6 years 8 months 4 weeks 1 day 21 hours ago) and read 2171 times:



Quoting LH4116 (Reply 8):
In Tempo challenge you get a meal that is almost the same

The Tempo challenge meal is the business class meal, and usually different to the discount economy meal



The world is really getting smaller these days
User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7313 posts, RR: 57
Reply 10, posted (6 years 8 months 4 weeks 1 day 21 hours ago) and read 2156 times:



Quoting LH4116 (Reply 8):
In C however they have plactic cups and crookery just like in Y.

In C you get glass cups for wine, champagne and a soft drinks, alongside an additional plastic cup served from the trolly for additional water / drinks. Believe me - I took 12 2hr+ flights with AF in March, four in business.



The world is really getting smaller these days
User currently offlineFlySSC From United States of America, joined Aug 2003, 7428 posts, RR: 57
Reply 11, posted (6 years 8 months 4 weeks 1 day 21 hours ago) and read 2149 times:



Quoting BestWestern (Reply 3):
The meal you show here is a short haul (CDG BUD) Tempo challenge (full economy) meal on a flight. In business you get the same meal but with metal silverwear, but in Tempo Challenge you get plastic knives as shown. In business class you get served wine from a bottle. In tempo challenge you get a small bottle as shown. In comparison to the mainland european majors, the AF business class food is quite good

 no 

Meals in C and S (Tempo Challenge) are exactly the same. On all European/North Africa flights.

No metal silverware in C & S except on the longest flights to SVO/LED/ATH/IST/RBA. Same things for th wine in large bottles and hot main meal.

By the way, I recently flew IBERIA in Y on MAD-LPA and SPANAIR on LPA-MAD. Flight time is around 2h45. All you get in a morning in Y is Coffee/Tea + 1 muffin ... for 2€.
A Chicken Sandwich on Spanair is 5€ and 2€ for a soda. A 25cl bottle of water is charged 1,5€ on IBERIA. All this on all the Domestic/European flights under 3 hours ...

Compared to this, AF's service is First Class even in Y.


User currently offlineLH4116 From Sweden, joined Aug 2007, 1715 posts, RR: 18
Reply 12, posted (6 years 8 months 4 weeks 1 day 21 hours ago) and read 2099 times:



Quoting BestWestern (Reply 10):
In C you get glass cups for wine, champagne and a soft drinks, alongside an additional plastic cup served from the trolley for additional water / drinks. Believe me - I took 12 2hr+ flights with AF in March, four in business.


Okay i believe you.

But i also believe that the meal service is differs depending on the route. I recently flew CMN-CDG-ARN in Y and i received the cold meal on both segments. On their website it says:

On medium-haul flights
To start the day in a relaxed way, revive your senses with our hot drinks and pastries. And to stave off hunger pangs during the day, try one of our biscuits (sweet or savoury), sandwiches or meal trays (depending on the length of your flight).



SAS Plus is Business Class made faux!
User currently onlineLawnDart From United States of America, joined May 2005, 975 posts, RR: 3
Reply 13, posted (6 years 8 months 4 weeks 1 day 20 hours ago) and read 2044 times:



Quoting BestWestern (Reply 3):
In business class you get served wine from a bottle. In tempo challenge you get a small bottle as shown.



Quoting Jouy31 (Reply 4):
Now, you only have hot meals for flights over 2h55 in business.



Quoting BestWestern (Reply 6):
I dont like the cold salmon meal pictured above (got it one week in business going to BUD, and the following in discount economy going to OTP).

What a bunch of whiners! Come on over to the U.S., and get a bag of pretzels thrown at you on a four-hour flight, and then let's see you complain about your cold salmon and small bottles of whine...uh, wine... wink 


User currently offlineHjulicher From Liechtenstein, joined Feb 2005, 890 posts, RR: 2
Reply 14, posted (6 years 8 months 4 weeks 1 day 20 hours ago) and read 1990 times:

To most people's surprise, Aeroflot does very well on intra-european segments, as it actually offers the best product of any major european carrier. First, Business class is business class with large, supple reclinable seats that have good pitch. Meals in both cabins are hot, and although I've never flown business with them, Y meals are very good. However, due to alcohol problems in the past on SU flights, all alcohol in Y is at cost. But SU will happily give you as much tomato, orange, or apple juice, and soda.

SU recently revamped their menus onboard business class on all sectors, and is currently doing the same for Y right now. I expect that SU will make a full turnaround and be a premium airline. In fact, I always prefer to fly SU over KL or AF.

In fact, I was scoffed at by an AF flight attendant because the salad (which was the main meal) had shrimp in it. Of course I didn't expect that this would be offered in Y, but because I have an allergy, I couldn't eat it. The F/A told me that i had to notify the airline of my allergy, meanwhile everything was booked by NW and one wouldn't usually expect shrimp. In the end, I got a kids menu with tator tots I think. It was decent. AF has very good food on board flights to SVO.



LH 442
User currently offlineJouy31 From France, joined May 2003, 447 posts, RR: 10
Reply 15, posted (6 years 8 months 4 weeks 1 day 19 hours ago) and read 1947 times:

Quoting LawnDart (Reply 13):
What a bunch of whiners! Come on over to the U.S., and get a bag of pretzels thrown at you on a four-hour flight, and then let's see you complain about your cold salmon and small bottles of whine...uh, wine... wink

No way . I'll take a CX long-haul aircraft for an 1h40mn flight between TPE and HKG in CX First for less than the price of CDG-VIE in intra-European business class.

Different regional markets, different approaches.

[Edited 2008-04-01 14:57:45]

User currently offlineHUYfan From United Kingdom, joined Oct 2001, 1415 posts, RR: 3
Reply 16, posted (6 years 8 months 4 weeks 1 day 18 hours ago) and read 1860 times:

Agreed that AF should really have a midhaul product for the likes of AMM and DAM, however, the aircraft that are used on these flights are used around Europe during the day in the main, and so this could prove inefficient.

Regards

Mike


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