FXramper From United States, joined Dec 2005, 5106 posts, RR: 99 Posted (1 year 8 months 4 days 5 hours ago) and read 6661 times:
British Airways Plc canceled 50 flights at London Heathrow airport's new Terminal 5 and brought in U.S. courier firm FedEx Corp. to help reunite passengers with about 20,000 delayed bags.
Not sure if we plan on shuttling an a/c up to LHR or transferring the misplaced bags to our MAN or STN operations.
Well I find it hard to see what else they can do. They're going to compensate, they're shipping all the bags to their owners and they have very publicly apologised.
Any other ideas on what they can do to make it right?
It might have been a mess but at least they have admitted they cocked up and not shunted the blame to BAA, which IMO and I think a lot of other peoples, are the real culprits in all of this. T5 is their terminal, BA just operates from it. BA made some considerable cock ups but BAA made several worse ones.
Bongodog1964 From United Kingdom, joined Oct 2006, 1815 posts, RR: 0 Reply 6, posted (1 year 8 months 4 days 4 hours ago) and read 6297 times:
Quoting BA787 (Reply 5): It might have been a mess but at least they have admitted they cocked up and not shunted the blame to BAA, which IMO and I think a lot of other peoples, are the real culprits in all of this. T5 is their terminal, BA just operates from it. BA made some considerable cock ups but BAA made several worse ones.
If you look for a "sorry" on the BAA website, you'll have a long and fruitless search. Their only xcuse so far seems to be that BA let too many staff have go airside before T5 opened, thus causing problems at the security checks
British Airways is sending thousands of suitcases by lorry to a warehouse in Milan because its staff at Heathrow are unable to cope with the backlog of at least 20,000 bags that missed flights from Terminal 5.
Bags belonging to passengers on domestic flights are being driven to Manchester and Scotland, where they will be sorted, screened and dispatched eventually to their owners.
Man City p3 w3 d0 l0 f4 a0 P9 - hey it may never happen again!
Commavia From United States, joined Apr 2005, 6798 posts, RR: 59 Reply 8, posted (1 year 8 months 4 days 4 hours ago) and read 6206 times:
That's the smartest thing BA's done all week.
FedEx is better at getting things where they're going, on time, and reliably, than just about anyone else. BA should just step aside and let FX do its work - good call.
Alangirvan From New Zealand, joined Nov 2000, 1434 posts, RR: 1 Reply 12, posted (1 year 8 months 4 days 1 hour ago) and read 5758 times:
If BA had done it the Ryanair way and allowed people to take 10kg into the cabin, and no checked bags ( for flights of up to three hours) there would be no problem.
Solution: BA moves out of T5 and Ryanair moves in.
Northwestair From Poland, joined Jul 2001, 611 posts, RR: 7 Reply 14, posted (1 year 8 months 4 days ago) and read 5674 times:
I remember I use to use Fed Ex to deliver our out of town Deliveries when we had a mishandled baggage report. It was always cheaper than have a delivery courier do it.
Comorin From United States, joined May 2005, 2371 posts, RR: 7 Reply 15, posted (1 year 8 months 4 days ago) and read 5656 times:
This isn't the first time. Last year when BA had the big mess at T4, they also used FedEx . I waited for a week for my bags to arrive at NYC. I felt really bad for the BA staff at JFK who were not well-backed up and had to deal with planeload after planeload of irate passengers. Next time you see someone in a BA uniform, be kind, and offer them a drink.
Pe@rson From United Kingdom (England), joined Jan 2001, 16724 posts, RR: 58 Reply 16, posted (1 year 8 months 3 days 18 hours ago) and read 5401 times:
According to BBC Breakfast News, BA will send the bags to Milan and, assuming they don't get lost in transit, will be handed over to a "courier" and redistributed, either by air or ground as appropriate, from there.
PanHAM From Germany, joined May 2005, 3862 posts, RR: 15 Reply 17, posted (1 year 8 months 3 days 18 hours ago) and read 5377 times:
The onbly reason sending this to MIL can be that there is enough capoacity to handle the mess. Still, if I would be one of the passengers whose bags are "in transit", the idea of having this go through MIL would irate me. Especially knowing how Italian customs "works".
This is at least 20 truck loads if not more and theoretically the 20000 bags fill 4-5 MD11s, just for the volume. 20000 awbs have to be issued, reading adresses from adress labels, thaqt alone is at least 2000 man hours. Getting the bags duty free through customs at their destinations is another headache, it makes a difference if passengers walk through the green channel or if bags arrive as cargo.
Kole Feut un' 'nen steiffen Wind gifft 'nen krusen Buedel un' 'nen luetten Pint
Jack02116 From United Kingdom, joined Apr 2006, 95 posts, RR: 0 Reply 19, posted (1 year 8 months 3 days 17 hours ago) and read 5236 times:
Now that day to day T5 operations are now getting close to working as anticipated, I hope everyone starts to enjoy the
I went through T5 yesterday, completely stress free (including bags arriving!!) - and all I can say it WOW ......... its an amazing terminal capable of delivering a first class experience. BA Galleries Lounge is fab ....... BA do most stuff REALLY well and this is a world class terminal.
LuiePL From United States, joined Apr 2007, 57 posts, RR: 0 Reply 23, posted (1 year 8 months 3 days 13 hours ago) and read 4253 times:
Quoting Boeingfever777 (Reply 4): Wonder if BA is paying FX for there services and how much it is costing them to ship 20,000 delayed bags to their rightful owners?
Good thing their is a company this large globally to help with issues like this!
Quoting BA787 (Reply 5): Well I find it hard to see what else they can do.
They can do what US Air did a few years ago after their ramp agents stopped loading bags, and load up 767s with nothing but luggage, might save money from having to pay FX.
Pretty sad none the less that this had to happen. I always though of BA as a higher-class airline.
EXMEMWIDGET From United States, joined Jan 2004, 154 posts, RR: 0 Reply 25, posted (1 year 8 months 3 days 11 hours ago) and read 3192 times:
FXramper...I sent you private msg.
26 Flysherwood: My only question would be; why does Willy Walsh still have a job?
27 SCXmechanic: Sending luggage via FexEx is nothing new to me. When I non-rev and have a tight connection someplace, I'll take my bags to FedEx at my original depart
28 JMULAH: And people complained about MAD when they opened up T4 and T4S......
29 Bongodog1964: Because the BA board recognise that he is an asset to their business, yes the T5 opening has been a PR disaster, but WW deserves to be judged on all
30 Pe@rson: Only to try to dissuade customers from taking hold luggage that is, it would seem, highly likely to disappear.
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