Well I find it hard to see what else they can do. They're going to compensate, they're shipping all the bags to their owners and they have very publicly apologised.
Any other ideas on what they can do to make it right?
It might have been a mess but at least they have admitted they cocked up and not shunted the blame to BAA, which IMO and I think a lot of other peoples, are the real culprits in all of this. T5 is their terminal, BA just operates from it. BA made some considerable cock ups but BAA made several worse ones.
Bongodog1964 From United Kingdom, joined Oct 2006, 4287 posts, RR: 4
Reply 6, posted (8 years 1 month 3 days 12 hours ago) and read 8593 times:
Quoting BA787 (Reply 5): It might have been a mess but at least they have admitted they cocked up and not shunted the blame to BAA, which IMO and I think a lot of other peoples, are the real culprits in all of this. T5 is their terminal, BA just operates from it. BA made some considerable cock ups but BAA made several worse ones.
If you look for a "sorry" on the BAA website, you'll have a long and fruitless search. Their only xcuse so far seems to be that BA let too many staff have go airside before T5 opened, thus causing problems at the security checks
British Airways is sending thousands of suitcases by lorry to a warehouse in Milan because its staff at Heathrow are unable to cope with the backlog of at least 20,000 bags that missed flights from Terminal 5.
Bags belonging to passengers on domestic flights are being driven to Manchester and Scotland, where they will be sorted, screened and dispatched eventually to their owners.
Comorin From United States of America, joined May 2005, 4909 posts, RR: 13
Reply 15, posted (8 years 1 month 3 days 8 hours ago) and read 7952 times:
This isn't the first time. Last year when BA had the big mess at T4, they also used FedEx . I waited for a week for my bags to arrive at NYC. I felt really bad for the BA staff at JFK who were not well-backed up and had to deal with planeload after planeload of irate passengers. Next time you see someone in a BA uniform, be kind, and offer them a drink.
Pe@rson From United Kingdom, joined Jan 2001, 19606 posts, RR: 51
Reply 16, posted (8 years 1 month 3 days 2 hours ago) and read 7697 times:
According to BBC Breakfast News, BA will send the bags to Milan and, assuming they don't get lost in transit, will be handed over to a "courier" and redistributed, either by air or ground as appropriate, from there.
"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
PanHAM From Germany, joined May 2005, 10889 posts, RR: 33
Reply 17, posted (8 years 1 month 3 days 2 hours ago) and read 7673 times:
The onbly reason sending this to MIL can be that there is enough capoacity to handle the mess. Still, if I would be one of the passengers whose bags are "in transit", the idea of having this go through MIL would irate me. Especially knowing how Italian customs "works".
This is at least 20 truck loads if not more and theoretically the 20000 bags fill 4-5 MD11s, just for the volume. 20000 awbs have to be issued, reading adresses from adress labels, thaqt alone is at least 2000 man hours. Getting the bags duty free through customs at their destinations is another headache, it makes a difference if passengers walk through the green channel or if bags arrive as cargo.
Jack02116 From United Kingdom, joined Apr 2006, 145 posts, RR: 0
Reply 19, posted (8 years 1 month 3 days 1 hour ago) and read 7532 times:
Now that day to day T5 operations are now getting close to working as anticipated, I hope everyone starts to enjoy the
I went through T5 yesterday, completely stress free (including bags arriving!!) - and all I can say it WOW ......... its an amazing terminal capable of delivering a first class experience. BA Galleries Lounge is fab ....... BA do most stuff REALLY well and this is a world class terminal.