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BA Misplaced Luggage, FedEx To The Rescue!  
User currently offlineFXramper From United States of America, joined Dec 2005, 7173 posts, RR: 86
Posted (6 years 3 months 1 week 6 days 22 hours ago) and read 8257 times:
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British Airways Plc canceled 50 flights at London Heathrow airport's new Terminal 5 and brought in U.S. courier firm FedEx Corp. to help reunite passengers with about 20,000 delayed bags.

Not sure if we plan on shuttling an a/c up to LHR or transferring the misplaced bags to our MAN or STN operations.

 rotfl 

article



30 replies: All unread, showing first 25:
 
User currently offlinePanAm747 From United States of America, joined Feb 2004, 4242 posts, RR: 9
Reply 1, posted (6 years 3 months 1 week 6 days 22 hours ago) and read 8204 times:

I would assume that the only people delighted with BAA's, BA's, and T5's problems are the people hired to clean up the mess.

Good for FedEx - somebody who knows what they're doing!! Heck, they should have been there on day one offering to ship people's bags home!!

btw, not to nitpick, but that logo hasn't been used in years!! It's either a purple and green or purple and orange FedEx.



Pan Am:The World's Most Experienced Airline - P(oor) S(ailor's) A(irline): San Diego's Hometown Airline-Catch Our Smile!
User currently offlineFXramper From United States of America, joined Dec 2005, 7173 posts, RR: 86
Reply 2, posted (6 years 3 months 1 week 6 days 22 hours ago) and read 8176 times:
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Quoting PanAm747 (Reply 1):
they should have been there on day one offering to ship people's bags home!!

Not uncommon for us to ship misplaced luggage for airlines.

Quoting PanAm747 (Reply 1):
that logo hasn't been used in years

I'm aware - I work for Fred.


User currently offlineCusaeng From United Kingdom, joined Jan 2006, 143 posts, RR: 0
Reply 3, posted (6 years 3 months 1 week 6 days 22 hours ago) and read 8084 times:

from the ba site

Big version: Width: 260 Height: 140 File size: 7kb
were sorry!

 Big grin



I wanna fly but they wont let me :( grr
User currently offlineBoeingfever777 From United States of America, joined Jul 2009, 409 posts, RR: 54
Reply 4, posted (6 years 3 months 1 week 6 days 22 hours ago) and read 8031 times:



Quoting Cusaeng (Reply 3):
from the ba site

Too late for that.

Wonder if BA is paying FX for there services and how much it is costing them to ship 20,000 delayed bags to their rightful owners?

Good thing their is a company this large globally to help with issues like this!  yes 



Faire du ciel le plus bel endroit de la terre.
User currently offlineBA787 From United Kingdom, joined Jun 2006, 2596 posts, RR: 7
Reply 5, posted (6 years 3 months 1 week 6 days 21 hours ago) and read 7930 times:



Quoting Boeingfever777 (Reply 4):

Well I find it hard to see what else they can do. They're going to compensate, they're shipping all the bags to their owners and they have very publicly apologised.

Any other ideas on what they can do to make it right?

It might have been a mess but at least they have admitted they cocked up and not shunted the blame to BAA, which IMO and I think a lot of other peoples, are the real culprits in all of this. T5 is their terminal, BA just operates from it. BA made some considerable cock ups but BAA made several worse ones.

BA787


User currently offlineBongodog1964 From United Kingdom, joined Oct 2006, 3527 posts, RR: 3
Reply 6, posted (6 years 3 months 1 week 6 days 21 hours ago) and read 7893 times:



Quoting BA787 (Reply 5):
It might have been a mess but at least they have admitted they cocked up and not shunted the blame to BAA, which IMO and I think a lot of other peoples, are the real culprits in all of this. T5 is their terminal, BA just operates from it. BA made some considerable cock ups but BAA made several worse ones.

 checkmark 

If you look for a "sorry" on the BAA website, you'll have a long and fruitless search. Their only xcuse so far seems to be that BA let too many staff have go airside before T5 opened, thus causing problems at the security checks  boggled 


User currently offlineOly720man From United Kingdom, joined May 2004, 6674 posts, RR: 11
Reply 7, posted (6 years 3 months 1 week 6 days 21 hours ago) and read 7867 times:

And italians....

http://travel.timesonline.co.uk/tol/...yle/travel/news/article3663293.ece

British Airways is sending thousands of suitcases by lorry to a warehouse in Milan because its staff at Heathrow are unable to cope with the backlog of at least 20,000 bags that missed flights from Terminal 5.

Bags belonging to passengers on domestic flights are being driven to Manchester and Scotland, where they will be sorted, screened and dispatched eventually to their owners.



wheat and dairy can screw up your brain
User currently offlineCommavia From United States of America, joined Apr 2005, 11387 posts, RR: 62
Reply 8, posted (6 years 3 months 1 week 6 days 21 hours ago) and read 7802 times:

That's the smartest thing BA's done all week.

FedEx is better at getting things where they're going, on time, and reliably, than just about anyone else. BA should just step aside and let FX do its work - good call.


User currently offlineFXramper From United States of America, joined Dec 2005, 7173 posts, RR: 86
Reply 9, posted (6 years 3 months 1 week 6 days 19 hours ago) and read 7628 times:
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Quoting Cusaeng (Reply 3):

Priceless!  yes 

Quoting Boeingfever777 (Reply 4):
Wonder if BA is paying FX for there services

We aren't doing it for free!  dollarsign 

Quoting Commavia (Reply 8):
on time, and reliably,

Thank you kind sir!  cheerful 


User currently offlineDocLightning From United States of America, joined Nov 2005, 19282 posts, RR: 58
Reply 10, posted (6 years 3 months 1 week 6 days 19 hours ago) and read 7582 times:

Oh yeah.... when you need it done right the first time, call FedEx. I wonder why they didn't think of this earlier?

User currently offlineIkramerica From United States of America, joined May 2005, 21457 posts, RR: 60
Reply 11, posted (6 years 3 months 1 week 6 days 19 hours ago) and read 7575 times:

From the other thread where I posted this news 4 hours in advance...  Wink

Quote:

Me:

They are bringing in FEDEX!

http://www.bloomberg.com/apps/news?p...1085&sid=aY4IqhBRcytA&refer=europe

If you absolutely positively have to get your customers their luggage eventually...




Of all the things to worry about... the Wookie has no pants.
User currently offlineAlangirvan From New Zealand, joined Nov 2000, 2106 posts, RR: 1
Reply 12, posted (6 years 3 months 1 week 6 days 18 hours ago) and read 7354 times:

If BA had done it the Ryanair way and allowed people to take 10kg into the cabin, and no checked bags ( for flights of up to three hours) there would be no problem.

Solution: BA moves out of T5 and Ryanair moves in.


User currently offlineBoeingFever777 From United States of America, joined Jul 2009, 409 posts, RR: 54
Reply 13, posted (6 years 3 months 1 week 6 days 17 hours ago) and read 7279 times:



Quoting Ikramerica (Reply 11):
If you absolutely positively have to get your customers their luggage eventually...

Haha... Funny but sad. Big grin



Faire du ciel le plus bel endroit de la terre.
User currently offlineNorthwestair From Poland, joined Jul 2001, 645 posts, RR: 5
Reply 14, posted (6 years 3 months 1 week 6 days 17 hours ago) and read 7270 times:

I remember I use to use Fed Ex to deliver our out of town Deliveries when we had a mishandled baggage report. It was always cheaper than have a delivery courier do it.


I don't care who you fly just as long as you fly
User currently offlineComorin From United States of America, joined May 2005, 4895 posts, RR: 16
Reply 15, posted (6 years 3 months 1 week 6 days 17 hours ago) and read 7252 times:

This isn't the first time. Last year when BA had the big mess at T4, they also used FedEx . I waited for a week for my bags to arrive at NYC. I felt really bad for the BA staff at JFK who were not well-backed up and had to deal with planeload after planeload of irate passengers. Next time you see someone in a BA uniform, be kind, and offer them a drink.

User currently onlinePe@rson From United Kingdom, joined Jan 2001, 19186 posts, RR: 52
Reply 16, posted (6 years 3 months 1 week 6 days 11 hours ago) and read 6997 times:

According to BBC Breakfast News, BA will send the bags to Milan and, assuming they don't get lost in transit, will be handed over to a "courier" and redistributed, either by air or ground as appropriate, from there.


"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlinePanHAM From Germany, joined May 2005, 9098 posts, RR: 29
Reply 17, posted (6 years 3 months 1 week 6 days 11 hours ago) and read 6973 times:

The onbly reason sending this to MIL can be that there is enough capoacity to handle the mess. Still, if I would be one of the passengers whose bags are "in transit", the idea of having this go through MIL would irate me. Especially knowing how Italian customs "works".

This is at least 20 truck loads if not more and theoretically the 20000 bags fill 4-5 MD11s, just for the volume. 20000 awbs have to be issued, reading adresses from adress labels, thaqt alone is at least 2000 man hours. Getting the bags duty free through customs at their destinations is another headache, it makes a difference if passengers walk through the green channel or if bags arrive as cargo.



E's passed on! That parrot is no more! He has ceased to be! E's expired and gone to meet 'is maker!
User currently onlineSomeone83 From Norway, joined Sep 2006, 3285 posts, RR: 3
Reply 18, posted (6 years 3 months 1 week 6 days 11 hours ago) and read 6920 times:



Quoting Comorin (Reply 15):
Next time you see someone in a BA uniform, be kind, and offer them a drink.

Are you sure that's a good idea?

http://flyertalk.com/forum/archive/index.php/t-35028.html


User currently offlineJack02116 From United Kingdom, joined Apr 2006, 145 posts, RR: 0
Reply 19, posted (6 years 3 months 1 week 6 days 10 hours ago) and read 6832 times:

Now that day to day T5 operations are now getting close to working as anticipated, I hope everyone starts to enjoy the
I went through T5 yesterday, completely stress free (including bags arriving!!) - and all I can say it WOW ......... its an amazing terminal capable of delivering a first class experience. BA Galleries Lounge is fab ....... BA do most stuff REALLY well and this is a world class terminal.


User currently offlineRacingGreen07 From , joined Dec 1969, posts, RR:
Reply 20, posted (6 years 3 months 1 week 6 days 8 hours ago) and read 6596 times:



Quoting FXramper (Reply 9):
We aren't doing it for free!

FXramper could you give us a rough rough estimate on how much you think this could cost? Many Thanks!

Will certainly hurt the balance sheets for BA!

Regards!


User currently offlineCusaeng From United Kingdom, joined Jan 2006, 143 posts, RR: 0
Reply 21, posted (6 years 3 months 1 week 6 days 7 hours ago) and read 6097 times:

I think they are doing the best they can under the situation but i do agree that something like should have been done earlier.

Quoting Alangirvan (Reply 12):
If BA had done it the Ryanair way and allowed people to take 10kg into the cabin

Ba will allow you to take a bag up to 23 kg in to the cabin as long as your are capable of picking the bag up and putting it in the overhead lockers.

Regards



I wanna fly but they wont let me :( grr
User currently offlineSwiftski From Australia, joined Dec 2006, 2701 posts, RR: 2
Reply 22, posted (6 years 3 months 1 week 6 days 6 hours ago) and read 5940 times:

I used to work in baggage claims for BA.

Can anyone say "phew" that I'm not there now?!?!


User currently offlineLuiePL From United States of America, joined Apr 2007, 58 posts, RR: 0
Reply 23, posted (6 years 3 months 1 week 6 days 6 hours ago) and read 5849 times:



Quoting Boeingfever777 (Reply 4):
Wonder if BA is paying FX for there services and how much it is costing them to ship 20,000 delayed bags to their rightful owners?

Good thing their is a company this large globally to help with issues like this!



Quoting BA787 (Reply 5):
Well I find it hard to see what else they can do.

They can do what US Air did a few years ago after their ramp agents stopped loading bags, and load up 767s with nothing but luggage, might save money from having to pay FX.

Pretty sad none the less that this had to happen. I always though of BA as a higher-class airline.



-Luie PHL-
User currently offlineCol From Malaysia, joined Nov 2003, 2092 posts, RR: 22
Reply 24, posted (6 years 3 months 1 week 6 days 6 hours ago) and read 5641 times:



Quoting LuiePL (Reply 23):
I always though of BA as a higher-class airline.

The airline is good, just don't expect bags and good treatment at LHR!!!!


25 EXMEMWIDGET : FXramper...I sent you private msg.
26 Flysherwood : My only question would be; why does Willy Walsh still have a job?
27 SCXmechanic : Sending luggage via FexEx is nothing new to me. When I non-rev and have a tight connection someplace, I'll take my bags to FedEx at my original depart
28 Post contains images JMULAH : And people complained about MAD when they opened up T4 and T4S......
29 Bongodog1964 : Because the BA board recognise that he is an asset to their business, yes the T5 opening has been a PR disaster, but WW deserves to be judged on all
30 Post contains images Pe@rson : Only to try to dissuade customers from taking hold luggage that is, it would seem, highly likely to disappear.
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