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Ho Hum On NWA.. Then POW!  
User currently offlineLearjet23 From , joined Dec 1969, posts, RR:
Posted (6 years 5 months 1 day 14 hours ago) and read 14069 times:

I took NW 1 to MNL and suffered through the elderly limping ultra senior crews in Biz..... Then it happened! from NRT to MNL the plane received an infusion of the sharpest, brightest, and most motovated young ladies I have ever seen in 50 years of flying... All Asia based crews! service I only get in the ICU or when my kids need a loan. Sharp! polished and so eager to please in every way.... Please NWA bring this energy over to this side of the pond.

82 replies: All unread, showing first 25:
 
User currently offlineTranspac787 From United States of America, joined Jul 2007, 3205 posts, RR: 13
Reply 1, posted (6 years 5 months 1 day 13 hours ago) and read 14021 times:

WTH??  Confused

This has to be one of the more random/disorganized rants seen on this website.

PS~ NRT-MNL is NW19. It doesn't become NW1 until this summer.......


User currently offlineSan747 From United States of America, joined Dec 2004, 4942 posts, RR: 12
Reply 2, posted (6 years 5 months 1 day 13 hours ago) and read 13863 times:



Quoting Transpac787 (Reply 1):
WTH?? Confused

This has to be one of the more random/disorganized rants seen on this website.

PS~ NRT-MNL is NW19. It doesn't become NW1 until this summer.......

If I interpreted the post correctly, I think he's saying that coming INTO NRT, there were a bunch of geriatric old ladies for F/As. Then from NRT to MNL, they were replaced with younger, more energetic F/As. Finally, he asks NW to bring those aforementioned younger F/As over to the U.S.

...If I interpreted that correctly.



Scotty doesn't know...
User currently offlineWarreng24 From United States of America, joined Nov 2005, 707 posts, RR: 0
Reply 3, posted (6 years 5 months 1 day 13 hours ago) and read 13794 times:



Quoting San747 (Reply 2):
If I interpreted the post correctly, I think he's saying that coming INTO NRT, there were a bunch of geriatric old ladies for F/As. Then from NRT to MNL, they were replaced with younger, more energetic F/As. Finally, he asks NW to bring those aforementioned younger F/As over to the U.S.

...If I interpreted that correctly.

That's my interpretation as well.

UA utilizes Asia-based F/A's for the Intra-Asia flights. Not sure if NW is any different.

The Asia-based F/A's are simply amazing (service-wise) compared with the majority of US-based F/A's.


User currently offlineLuv2fly From United States of America, joined May 2003, 12103 posts, RR: 49
Reply 4, posted (6 years 5 months 1 day 13 hours ago) and read 13682 times:
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I believe NW flys with a mixed crew of locals and crews based in the USA. Now UA I understand the inter Asia crews do not mix with the crews of the USA. So the original thread starter of this topic should have noticed a mix of crew on his flight.


You can cut the irony with a knife
User currently offlineLearjet23 From , joined Dec 1969, posts, RR:
Reply 5, posted (6 years 5 months 1 day 12 hours ago) and read 13478 times:

Thank you... Indeed the Perser and the Perser only was a USA based woman... All she did was stand (sit around) and do a monotone drag on the PA about the FAA regulations... blah blah blah... while the asian crew treated even the pax in the back of the plane with sincere respect and energy.. whats so hard to understand ?

User currently offlineAeroMojo From United States of America, joined Feb 2008, 104 posts, RR: 0
Reply 6, posted (6 years 5 months 1 day 12 hours ago) and read 13416 times:



Quoting Transpac787 (Reply 1):

Dont mind this guy, he's just being a jerk!!
Hey Transpac, chill out!  cold 



well...atleast I'm not trapped in some office building, in a cubicle, behind a computer, & under flouresent lights all d
User currently offlineTranspac787 From United States of America, joined Jul 2007, 3205 posts, RR: 13
Reply 7, posted (6 years 5 months 1 day 11 hours ago) and read 13381 times:



Quoting Learjet23 (Reply 6):
whats so hard to understand ?

Your remarkably bad syntax and spelling.

Quoting Learjet23 (Reply 6):
Indeed the Perser and the Perser only was a USA based woman...

You would be incorrect. First off, it's "purser". Secondly, on all "south" routes out of NRT, all NW flights have a purser and "chaser" as they are called, both of whom are US-based FA's. Other than that, they are all foreign based FA's.

Quoting Learjet23 (Reply 6):
and do a monotone drag on the PA about the FAA regulations... blah blah blah...

Do you normally find the FAA regulations to be particularly fascinating, but this one woman made it boring for you??

Quoting Luv2fly (Reply 5):
I believe NW flys with a mixed crew of locals and crews based in the USA.

This is correct.

As I said earlier, on all NRT-south flights, the only US-based FA's are the purser and chaser. On all transpac flights, there will only be two Asia-based FA's (usually). Jetjack74 could better answer this than me, though.


User currently offlineBicoastal From , joined Dec 1969, posts, RR:
Reply 8, posted (6 years 5 months 1 day 11 hours ago) and read 13346 times:



Quoting Learjet23 (Reply 6):
Indeed the Perser and the Perser only was a USA based woman

It's "Purser."

Ultra senior crews? So what? They have a right to work. Being an FA is a job, not a fulfillment of some adolescent fantasy about sexy "stewardesses." I'm happy women and men can work as long as they are able in a career and not put out to pasture due to some shallow and sexist need to have only the young and beautiful serve you.


User currently offlineTravatl From United States of America, joined Mar 2001, 2173 posts, RR: 7
Reply 9, posted (6 years 5 months 1 day 11 hours ago) and read 13283 times:



Quoting Bicoastal (Reply 9):
Being an FA is a job, not a fulfillment of some adolescent fantasy about sexy "stewardesses." I'm happy women and men can work as long as they are able in a career and not put out to pasture due to some shallow and sexist need to have only the young and beautiful serve you.

WELL SAID!

If the flight attendant is nasty, rude, or unprofessional then write a negative letter. But their sex, age, and "beauty" have nothing to do with their ability to do the job.


User currently offlineAeroMojo From United States of America, joined Feb 2008, 104 posts, RR: 0
Reply 10, posted (6 years 5 months 1 day 11 hours ago) and read 13200 times:

Actually, the history of the Flight Attendant was that when passenger airline travel first started it was required that women be in their late teens to early twenty's, beautiful and petite. This of course was looong before womens rights and so forth. However the reasoning behind this was because a young, beautiful, pleasant, and accommodating stewardess was comforting and would ease wary and nervous passengers. It's all about the customer service!! Just look at Singapore Airlines.


well...atleast I'm not trapped in some office building, in a cubicle, behind a computer, & under flouresent lights all d
User currently offlineJetjack74 From United States of America, joined Jul 2003, 7408 posts, RR: 50
Reply 11, posted (6 years 5 months 1 day 11 hours ago) and read 13181 times:
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Quoting Learjet23 (Thread starter):
Please NWA bring this energy over to this side of the pond.

It's seniority based. These are the most senior trips in the system, and consequently, the most senior FA's take them.

Quoting Transpac787 (Reply 1):
This has to be one of the more random/disorganized rants seen on this website.

 checkmark  A common thought that for some reaso, there are some who look at the sexual side of the profession, believeing they could possibly score with one of these South-based girls. Fat chance.

Quoting San747 (Reply 2):
Then from NRT to MNL, they were replaced with younger, more energetic F/As. Finally, he asks NW to bring those aforementioned younger F/As over to the U.S.

...If I interpreted that correctly.

That you read correctly.

Quoting Warreng24 (Reply 3):
Not sure if NW is any different

We're different.

Quoting Warreng24 (Reply 3):
The Asia-based F/A's are simply amazing (service-wise) compared with the majority of US-based F/A's.

That's subject to debate. Some are very pushy and can be just as "rude" as the US-based FA's are tagged with. But the dirty little secret is, that they can be just as disrespectful or rude, but you won't see it becuase of cultural differences. Sometimes with hand signals and code language to eachother. I know what they're doing and saying, but the average person won't

Quoting Transpac787 (Reply 8):
chaser. On all transpac flights, there will only be two Asia-based FA's (usually). Jetjack74 could better answer this than me, though.

Well, UA FA's hired in the US can transfer to overseas bases, as Pan Am used to have. They also hire overseas and allow foreign FA's to to fly between the Asia/Europe-US. We do not. Pacific-based FA's cannot work from Asia-US, vice versa becuase of contract provisions.Only US based FA's and NRT/KIX/NGO/PEK-based interpreters can work Transpac flights. The interpreter programme will go away when we institute the Language of Destination(LOD) on the Transpac/Transatlantic flights by US-based FA's who are qualified languange speakers.



Made from jets!
User currently offlineSteeler83 From United States of America, joined Feb 2006, 9197 posts, RR: 20
Reply 12, posted (6 years 5 months 1 day 11 hours ago) and read 13108 times:



Quoting Squid (Reply 4):
NWA tried to do just that while they were in CH.11. They were demanding that all their Trans-Pac flying and something like 30% of their Trans-Atlantic flying be handed over to their Asia crews and set up a foreign base in Europe to hire young attractive ladies, but their unions resisted.

One reason why I dislike unions. I think I can see why the union would oppose in this regard:

Quoting Bicoastal (Reply 9):
Being an FA is a job, not a fulfillment of some adolescent fantasy about sexy "stewardesses." I'm happy women and men can work as long as they are able in a career and not put out to pasture due to some shallow and sexist need to have only the young and beautiful serve you.

Throw in age discrimination as well. Although, I guess it's implied...



Do not bring stranger girt into your room. The stranger girt is dangerous, it will hurt your life.
User currently offlineRbgso From United States of America, joined Jun 2006, 590 posts, RR: 0
Reply 13, posted (6 years 5 months 1 day 11 hours ago) and read 13090 times:



Quoting Jetjack74 (Reply 11):
the most senior FA's take them.

And from what I have seen, that is certainly true


User currently offlineJetjack74 From United States of America, joined Jul 2003, 7408 posts, RR: 50
Reply 14, posted (6 years 5 months 1 day 10 hours ago) and read 12991 times:
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Quoting AeroMojo (Reply 10):
Actually, the history of the Flight Attendant was that when passenger airline travel first started it was required that women be in their late teens to early twenty's, beautiful and petite.

Actaully, in the beginning, flight attendants had to be nurses. It wasn't until 60's and 70's that sexual discrimination came along. Dasterdly civil rights



Made from jets!
User currently offlineAirCop From , joined Dec 1969, posts, RR:
Reply 15, posted (6 years 5 months 1 day 10 hours ago) and read 12981 times:



Quoting Learjet23 (Thread starter):
I took NW 1 to MNL and suffered through the elderly limping ultra senior crews in Biz..... Then it happened! from NRT to MNL the plane received an infusion of the sharpest, brightest, and most motovated young ladies I have ever seen in 50 years of flying..

Since it looks like you live in Arizona perhaps next time you should hop over to LAX/SFO and take an Asian airline to Asia. (Besides why go to NRT when you don't have to.)


User currently offlineIkramerica From United States of America, joined May 2005, 21515 posts, RR: 60
Reply 16, posted (6 years 5 months 1 day 10 hours ago) and read 12883 times:



Quoting Learjet23 (Reply 5):
whats so hard to understand ?

No idea. It was clear to me.

Quoting Bicoastal (Reply 8):
Ultra senior crews? So what? They have a right to work. Being an FA is a job, not a fulfillment of some adolescent fantasy about sexy "stewardesses."

This isn't what he said. It's the standard argument used by geriatric F/As, but it isn't what he said.

What he said, was that the Asia crew was ENTHUSIASTIC and PROFESSIONAL and made everyone feel welcome, while the "senior" F/As from America were not. He attributed this to age and culture both.

I've noticed the same exact thing, and I don't give a damn if my F/A is a hottie or older. All I care about is if they do their job well and don't make me feel guilty for asking for something in the premium cabin (and yes, I've experienced this with AA crews to/from LHR).

Which only helps demonstrates that giving the flagship routes to people based on seniority and not on job performance is one reason USA airlines generally won't win many awards for service (nor will carriers from other countries who do this).

Our system puts the fresh, eager newer hires on the crap routes until they are beaten down and hate flying, and then, if they can stomach the industry for long enough, they eventually get to fly the prestige routes, and bring their grumpiness and attitude with them while they "ride it out". There are some older/senior F/As who are great, but many are just frustrated and tired. Most feel trapped into their airline because they would lose seniority if they went to another airline, no matter how great an F/A they are. When you feel trapped in your job and you feel resentment toward your employer, your job performance suffers. Younger F/As generally don't have this attitude. The system hasn't beaten them down yet...

It's back-asswards, and it wasn't how it always was in this industry, but it's what we are stuck with.

And it wouldn't be today if route assignment were based on more than seniority. Seniority + job performance = composite score might be a better way. Or creating mixed crews of various ages, combining "youth and enthusiasm" with "experience" might work too. But the unions won't allow it, even if pay was still seniority based on all routes.

A system that puts the most jaded into the positions where quality of service is most important makes little sense. But that's what we have, and no unionized airline is allowed to change that even if they want to.



Of all the things to worry about... the Wookie has no pants.
User currently offlineTranspac787 From United States of America, joined Jul 2007, 3205 posts, RR: 13
Reply 17, posted (6 years 5 months 1 day 10 hours ago) and read 12767 times:



Quoting Ikramerica (Reply 16):
Seniority + job performance = composite score might be a better way.

Great!!!! Now how do you propose we quantify "job performance"??

Your smile wasn't quite big enough....only 4 points on that.
You brought the coke out in 7 seconds, that's a full 5 points.

Give me a break....

Quoting Ikramerica (Reply 16):
This isn't what he said. It's the standard argument used by geriatric F/As, but it isn't what he said.

Actually, it was:

Quoting Learjet23 (Thread starter):
and suffered through the elderly limping ultra senior crews in Biz.....



Quoting Learjet23 (Thread starter):
Please NWA bring this energy over to this side of the pond.

So he "suffered through them", then pleads to NWA to replace them.

Quoting Ikramerica (Reply 16):
is one reason USA airlines generally won't win many awards for service

But, on the flip-side of this, is one reason that FA's will enjoy far better long-term careers. It depends on who's perspective you see it from. Yours is obviously a heavily biased perspective.

Quoting Ikramerica (Reply 16):
Or creating mixed crews of various ages, combining "youth and enthusiasm" with "experience" might work too.

A system so subjective with regard to crew scheduling that the nightmare it would create would far outweigh any potential benefit gained from it.

Quoting Ikramerica (Reply 16):
A system that puts the most jaded into the positions where quality of service is most important makes little sense.

So since they are the oldest they must be, by proxy, the most jaded?? Yes??

Quoting Ikramerica (Reply 16):
I've noticed the same exact thing, and I don't give a damn if my F/A is a hottie or older.

Haha. Good one.....


User currently offlineJetjack74 From United States of America, joined Jul 2003, 7408 posts, RR: 50
Reply 18, posted (6 years 5 months 1 day 9 hours ago) and read 12633 times:
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Quoting Ikramerica (Reply 16):
What he said, was that the Asia crew was ENTHUSIASTIC and PROFESSIONAL and made everyone feel welcome, while the "senior" F/As from America were not. He attributed this to age and culture both.

Well, it all depends on his vision and interpretation of enthusiastic and professional is. Sometimes to a geriatirc old man, it all comes down to some jaded, sexual fantasy of a comet hurdling towards earth, and him and this wonderful MNL or BKK-based FA having to rebuild the species. Yes, most of the US based FA's are really nothing to look at, but that really isn't the underlying issue. Many people complain about the Pacific base FA's as well, especially about the MNL base becuase they are very much like the US based FA's becuase it's in their heritage. They are union as well. They are actually the only unionised Pacific Base FA's within Asia.

Quoting Ikramerica (Reply 16):
Which only helps demonstrates that giving the flagship routes to people based on seniority and not on job performance is one reason USA airlines generally won't win many awards for service (nor will carriers from other countries who do this).

European carriers are much like US carriers, the longer the trip or more desirable the destination, the more senior the crew.

Quoting Ikramerica (Reply 16):
Our system puts the fresh, eager newer hires on the crap routes until they are beaten down and hate flying, and then, if they can stomach the industry for long enough, they eventually get to fly the prestige routes, and bring their grumpiness and attitude with them while they "ride it out". There are some older/senior F/As who are great, but many are just frustrated and tired. Most feel trapped into their airline because they would lose seniority if they went to another airline, no matter how great an F/A they are. When you feel trapped in your job and you feel resentment toward your employer, your job performance suffers.

True

Quoting Ikramerica (Reply 16):
Younger F/As generally don't have this attitude. The system hasn't beaten them down yet...

Not necessarily. There are many junior/younger FA's with a chip on their shoulders in the seniority system.

Quoting Ikramerica (Reply 16):
and no unionized airline is allowed to change that even if they want to.

Delta is non-union, and their policy is the same.



Made from jets!
User currently offlineAA767400 From United States of America, joined Jan 2001, 2360 posts, RR: 26
Reply 19, posted (6 years 5 months 1 day 9 hours ago) and read 12581 times:



Quoting Ikramerica (Reply 16):
Which only helps demonstrates that giving the flagship routes to people based on seniority and not on job performance is one reason USA airlines generally won't win many awards for service (nor will carriers from other countries who do this).



Quoting Ikramerica (Reply 16):
Our system puts the fresh, eager newer hires on the crap routes until they are beaten down and hate flying, and then, if they can stomach the industry for long enough, they eventually get to fly the prestige routes, and bring their grumpiness and attitude with them while they "ride it out". There are some older/senior F/As who are great, but many are just frustrated and tired. Most feel trapped into their airline because they would lose seniority if they went to another airline, no matter how great an F/A they are. When you feel trapped in your job and you feel resentment toward your employer, your job performance suffers. Younger F/As generally don't have this attitude. The system hasn't beaten them down yet...

So true. The system is outdated and needs to be changed. Most won't leave because this is their life, or they did not plan for the future and are broke at sixty, or a mixture of both. From experience they are set in their ways, fly a route for years without ever learning a word in the native route language. Most legacies need fresh, new employees to give the airline a better light. Mean while we are stuck with an angry group of employees who have taken for granted their cozy set up. At AA for instance there has not been any new Flight Attendants hired since 2000, and have yet to return all former TW Flight Attendants to the list. Now with contract negotiations who knows where all this will end.



"The low fares airline."
User currently offlineAa757first From United States of America, joined Aug 2003, 3347 posts, RR: 8
Reply 20, posted (6 years 5 months 1 day 8 hours ago) and read 12470 times:



Quoting Transpac787 (Reply 17):

Great!!!! Now how do you propose we quantify "job performance"??

Performance on written tests, number of times late, supervisor reviews, peer reviews, language training, customer complains/acclaim, "secret passengers" could be a few. Admittedly, it is much harder to do performance reviews on flight attendants because (from what I understand) they have such little contact with their supervisors. However, there are other jobs like that and they're assessed.


User currently offlineTranspac787 From United States of America, joined Jul 2007, 3205 posts, RR: 13
Reply 21, posted (6 years 5 months 1 day 8 hours ago) and read 12426 times:



Quoting Aa757first (Reply 20):
Performance on written tests

Yea, and what questions are you going to ask??

Quoting Aa757first (Reply 20):
number of times late

They are accountable for this anyway.

Quoting Aa757first (Reply 20):
supervisor reviews

Already happens.

Quoting Aa757first (Reply 20):
peer reviews

And if some employees don't always get along with eachother??

Quoting Aa757first (Reply 20):
language training

Per most airline contracts, FA's are paid extra per trip as foreign-language speakers. The airlines will pay only as much as they have to, so this point will be shot down by corporate, not the employees  eyebrow 

Quoting Aa757first (Reply 20):
customer complains/acclaim

They are accountable for these anyway. If you were suggesting cabin-wide surveys, how well do you think that would turn out?? Do you honestly think people would take the time to answer all the questions in detail, about all the crew?? They'll do the quick drill of checking all the boxes under "excellent" or all the boxes under "terrible".

Quoting Aa757first (Reply 20):
"secret passengers"

Already happens.


User currently offlineSquid From , joined Dec 1969, posts, RR:
Reply 22, posted (6 years 5 months 1 day 7 hours ago) and read 12260 times:

Well handing the international flying over to the Asia crews is hopefully not completely off the board room table yet, and if NWA runs into more financial problems, they will push this change through and allow all their international flying to be handed over to the foreign bases. It's not a sex dream fulfilled as some on here say, it's more along the lines of good service, and in most of Asia, as well as much of Europe, being fit and half-way attractive, while not wearing a scowl on your face is equated with good service. I am not saying for FA's to be under 100 pounds, but some of these people are obese, and in service position, it should be unacceptable. FA's can go on and on about their job being a safety position, and to a degree, they are right, but it is also a service position, and if the US crews are going to let themselves go, and continue to be bitter and angry about the industry and everything that has changed and yada, yada, yada, and the union will not allow seniority to be based on their job performance, instead of years of service, then I see no other choice for NWA or UAL. They are competing in a global airline market where the majority of Airlines can be biased.

User currently offlineAA767400 From United States of America, joined Jan 2001, 2360 posts, RR: 26
Reply 23, posted (6 years 5 months 1 day 7 hours ago) and read 12190 times:



Quoting Transpac787 (Reply 21):
Quoting Aa757first (Reply 20):
number of times late

They are accountable for this anyway

Sure they are accountable, and get fired for it. But the Union always gets their job back within weeks.

Quoting Transpac787 (Reply 21):
Quoting Aa757first (Reply 20):
supervisor reviews

Already happens.

Rarely happens, and if it does the Flight Attendant will threaten with Union action/discrimination of some sort.

Quoting Transpac787 (Reply 21):
Quoting Aa757first (Reply 20):
customer complains/acclaim

They are accountable for these anyway.

Falls on deaf ears. The Supervisor will approach the Flight Attendant with the letter, they will usually state they don't recall the situation even if they do. If the Supervisor takes it further, the Flight Attendant will bring in the Union who will make the company discard the letter and not place it in the Employee's file.

They key here is Unions. They are for the most part the reason airline standards in the U.S. are the way they are.



"The low fares airline."
User currently offlineTranspac787 From United States of America, joined Jul 2007, 3205 posts, RR: 13
Reply 24, posted (6 years 5 months 1 day 6 hours ago) and read 12122 times:

Quoting AA767400 (Reply 23):
They key here is Unions. They are for the most part the reason airline standards in the U.S. are the way they are.

And the case of DL FA's?? They are non-union, yet the oldest and most senior FA's in the company fly the most senior trips.

As I said above, it's all a matter of perspective. To the passenger, the service levels will be less. To the employee, the career will be far better. Well.... more or less.... this week has been interesting  

Anyhow, it's the age old argument of who is more important, the employees or the customers. Neither side is going to convince or persuade the other of their opinion. We'll just go on having threads like this!!

Quoting AA767400 (Reply 23):
they will usually state they don't recall the situation even if they do.

I do appreciate your objective 3rd person perspective and ability to speak for others, however.  

Edit~ spelling

[Edited 2008-04-03 21:51:59]

25 LH417AF025 : are they like UA where the asian based FA's have to wear a different uniform?
26 Cragley : Im flying NW on Sunday the 6th from NRT to MSP. Hopefully the NW crew will be a good one!!! We are also staying at the Radisson, same as the NW crew.
27 Justloveplanes : I think Airlines should encourage/incentivize SOME (definitely not all) senior F/A's to migrate to other jobs (particularly management at all position
28 Curticool : I hope you didn't say that in the airport! talk about a way to get arrested... -Curticool
29 Christao17 : Wow, what a nasty response. Is it really necessary to engage in personal attacks and cover them in sarcasm? Most companies evaluate their employees'
30 B707forever : It also required that they be registered nurses and we know where that went!
31 AA767400 : Well Transpac787, being a Flight Attendant myself who has done work in the office I would know. Seen it multiple times, and between all Flight Attend
32 Phelpsie87 : Which already happens. Either by a pax survey, supervisors, or fellow employees. Just because YOU do not know about the evaluations, does not mean th
33 Lostmoon744 : Oh dear! Shouldn't "eachother" really be "each other"? Oh dear! Ellipses only have three dots, not four! My word, what were you thinking woman? Put i
34 Jeffrey1970 : Didn't the airlines use age bias as a way to get rid of FA's a long time ago? Do you think they should also go back to the days when FA's had to weigh
35 Justloveplanes : WN flight attendants are a pretty energetic bunch. They make a good comparison against Singapore and some of the highly rated Asian airlines for servi
36 Booboo1 : I think that the problem is that most Americans whether customers or in the service industry lack any basic manners. I've seen fellow customers who ar
37 Lowrider : Didn't we just go through a stretch of threads here on pilots in the US flying until age 65? Didn't most people here come down on the side of those wh
38 Learjet23 : Well..... My point is simply this... I don't give a damn about unions, seniority, Pay scales of cabin crews, and all the contractual molasses that is
39 ASFlyer : This speaks volumes. Customer service in the U.S. has gone out the window everywhere, hand in hand with the way Americans behave towards each other.
40 Rbgso : And therein lies the desire of most pax. I couldn't care less if the FA is a young smokin' hot babe or not. All I do want is someone who is pleasant,
41 Learjet23 : AMEN to that last post! great costomer service is to be adored and apprecaited! I don't care how much I pay, I truly apprecaite someone who is willing
42 FlyMD : I think that his point was that with the advanced age comes the indifference and lack of service. They have been doing this job for 20-30 years or mo
43 Luv2fly : Learjet23 you sound an awful lot like former member lhr001 and kl777jfk, are you back again? I think so.
44 Airbazar : Just flew last week, NW transatlantic combined with a KL flight intra-Europe. The level of professional courtesy and pleasant attitude I encountered
45 Ph-tvh : We at KLM also use China based CA's. They speak chinese, which is very handy if you fly a plane full of chinese pax who don't speak english + they loo
46 Jsnww81 : I think this is what it all boils down to... attentiveness and visibility. Two weeks ago I flew CDG-ORD on American in economy. The crew was a mixtur
47 Buddys747 : So if your much older, senior, but NOT attractive yet very friendly and courteous, you should still be shuffled around for more attractive, less seni
48 AT : I think we are bunching a lot of separate factors together. I don't think it's the difference in age or physical appearance per se but rather the diff
49 Transpac787 : How?? How nice of you to snitch on them If I were a smart guy, I'd know what an ellipse is. But I don't, so I guess we'll have to live with four dots
50 Flysherwood : Just try flying in World Business Class from SEA-NRT on NWA and you will see what it is like to be made to feel guilty about walking up to the galley
51 AA767400 : Since I am not a Supervisor I don't see how. But thanks for assuming what you please about everything and anyone. Well damn, I would think in your ca
52 Learjet23 : Feeling guilty about asking for service....... So flipping true on this A/L in business class transpac flights. Just think, if you were in refuge clas
53 AA767400 : If they are educated my friend then why would they be going to Sam's Club? An educated person would have a degree or find a degree and make something
54 Fumanchewd : Its interesting to note that many here are drumming on how people with seniority should be dumped for young and energetic replacements. I would really
55 Rbgso : Happens every day in the business world, my friend. You protect your job by doing your best, being pleasant, giving 110%, being loyal, and providing
56 Jetjack74 : Or MalpensaSFO? Actually, he has an erie simularity to another faker who went by the name "crappyseats" who made up a fantasy trip on a MNL-NRT fligh
57 Transpac787 : Damn, you got me. Anything else?? Are you intentionally trying to be near completely incomprehensible?? Thanks for those pearls of wisdom. I was tryi
58 Phelpsie87 : Yours is looking that way too... BTW I used 3 dots in my ellipse Lostmoon744, proud?? No, you bought a seat in a metal tin to take you from one city
59 Fumanchewd : No kidding. Sometimes it happens when it is not warranted, but when execs want to replace a valuable employee with someone cheaper. I've seen it more
60 FruteBrute : NWA and DL has some of the worst battle axe, old, ornery, and bitter F/As I have ever seen. My parents and extended family live in Indonesia. I try to
61 Brons2 : The same way every other public and private organization does, by defining job metrics and evaluating performance against them. I work in state gover
62 Airtechy : Transpac787..... I know and am friends with lots of flight attendants. My partner is one. Reading through your posts, it seems you are unwilling to ac
63 Christao17 : Not sure who "you guys" refers to. I don't have a particular side in the argument as I'm not concerned one way or another about the seniority of the
64 AA767400 : Yes, the direction where I am not in denial that service by Asian based Crews is far superior to that of their mainland colleagues. We cannot deny th
65 Pizzaandplanes : I agree. Thats is just one of many flaws that come with trying to startup a LCC within a legacy airline.
66 Phelpsie87 : Of course! Who doesn't? I agree with your statement! But consider the following: First off, well said Booboo. Next, if you want better customer servi
67 Jetjeanes : I have noticed on the weekends on transcons alot of Dl senior attendants. They appeared in their 60,s and i guess fly once a month to keep their statu
68 Lowrider : Nope. They can keep flying as long as they keep passing recurrent training. By the way, if you want to quantify a flight attendants job performance,
69 FruteBrute : You know I see this statement, or one very similar a lot here at airliners.net. However, it is not the customer's "fault" that they paid $175 for an
70 Phelpsie87 : Yes I understand what your saying, we all want the cheapest fares available. When I book far in advance, I get fares that almost feel like a steal to
71 Schipholjfk : REALLY? It's called getting bored at the job. You never see older FAs in airlines outside the U.S. other than few senior pursers. Because majority of
72 Thegooddoctor : Not sure why you'd compare nurses to FA's. Anyone who can graduate from high school can become a flight attendent (yeah, go ahead, let the flamming b
73 FlyMD : I am so tired of people saying this. Safety may be their most important duty, but their primary duty is the duty they do most frequently. This is of
74 Transpac787 : Ughhhh....... I've only asked like 12 times now.... how do you intend to do that?!?! "Defining job metrics"... well great, where are we now with that
75 Post contains links Flyglobal : Quoting Transpac787 (Reply 74): Quoting Airtechy (Reply 62): Does the entire crew have to take their break at the same time and for hours? No, not at
76 Centrair : Flew NW at the beginning of the year (DTW-NGO). The two FA's that worked my section I would say were in their late 30s (man) and early 50s (woman). Wh
77 Flyglobal : I was going JL many times as well as NW from Japan or through Japan. This was most on Business or sometimes FC. I can tell you that JL may have a sim
78 Phelpsie87 : And I am so tired of people like you saying this! Honestly, I can't wait until your in a situation where you are counting on the safety training of o
79 AA767400 : Two way street? Of course with the majority of traffic going the Asian way. The ratio of a better inflight experience with an Asian based Crew is far
80 FlyMD : Okay, what is your point. Yes, a pilots most important duty is safety however what they do most frequently is watch the auto-piloet as you say. Not t
81 Phelpsie87 : My friend, read the whole thread...see below Not only that, but I am in the business, I know a hell of a lot more than most pax. I am also glad to he
82 QantasHeavy : Yes... and their FAs are also younger and the "Singapore Girl" was (is) sublty marketed as a sex symbol much like the glamorous days of flying allude
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