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Why Wont SQ Upgrade My Flights?  
User currently offlineBNEFlyer From Australia, joined Oct 2006, 218 posts, RR: 0
Posted (6 years 6 months 8 hours ago) and read 2869 times:
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Hi everyone

A friend and I are flying BNE-SGN/BKK-BNE in September in Y. I enquired with Singapore Airlines' Brisbane office as well as with my travel agent if the SIN-SGN and/or BKK-SIN sectors could be upgraded to J as part of the one itinerary.

The response from both was 'Singapore Airlines do not allow upgrades for part of an itinerary. SQ will only allow a full sector to be ticketed in J'. I find this quite strange as I didn't think any airline would say no to a couple hundred extra dollars for an upgrade.

I flew TG last year HKT-BKK-BNE on the one itinerary and was able to fly in F between HKT and BKK without a problem.

Can anyone explain why SQ wont allow this upgrade and would it be possible to pay for an upgrade at the airport in BNE, SIN or BKK?

Also i've been trying for 2 weeks to speak to someone at KrisFlyer and have called or emailed about every second day and left messages with no luck. Anyone else have trouble with them?

Any advice is appreciated.

5 replies: All unread, jump to last
 
User currently offlineCoal From United States of America, joined Aug 2006, 2053 posts, RR: 9
Reply 1, posted (6 years 6 months 2 hours ago) and read 2753 times:

I doubt you will be able to upgrade at the airport. Was this part of a promotion?

I know for a fact you can't partly upgrade on flights such as SIN-HKG-SFO/LAX or SFO-ICN-SIN. Unsure as to why you wouldn't be able to upgrade for only the SIN-SGN sector. How much is it anyway to upgrade for the whole sector? SQ usually charges a hefty fee to upgrade by paying cash. It's much cheaper to do it with miles.

Cheers
Coal



Nxt Flts: VA SYD-CBR-SYD | VA SYD-LAX | VX LAX-FLL | AV MIA-BOG-MIA | VX FLL-LAX | VA LAX-SYD
User currently offlinePhilSquares From , joined Dec 1969, posts, RR:
Reply 2, posted (6 years 6 months 1 hour ago) and read 2654 times:



Quoting BNEFlyer (Thread starter):
Can anyone explain why SQ wont allow this upgrade and would it be possible to pay for an upgrade at the airport in BNE, SIN or BKK?

The issue is how the ticket is priced. If you want to upgrade it's much easier to do it from BNE-SGN vs BNE-SIN. The ticket is priced from BNE to SGN/BKK otherwise you will have to price it from BNE-SIN in J then SIN-SGN/BKK in Y and the return in Y.


User currently offlineSQA350 From Thailand, joined Apr 2007, 180 posts, RR: 0
Reply 3, posted (6 years 5 months 4 weeks 1 day 23 hours ago) and read 2526 times:

As Coal mentioned I don't think you can upgrade by paying cash at the airport. I have tried it twice without any success. And as I know SQ, I am sure they would charge you a hell of a price.

The last time I upgraded I did it through the internet and there was only the option to do it for the full sector, for example BKK SIN SYD, you can't just choose to upgrade for BKK SIN only. I find it annoying too. As much as I love SQ, but they have a few rules and regulations I really hate.

I also feel that the customer service at Kris Flyer isn't as reliable anymore as in the past. In the past I always got an answer, but recently not anymore.

Anyway let us know should you get an answer from them. I would like to know too.



"No more window seats in business class, sir!" "Any in economy? Yes? Then downgrade me!"
User currently offlineViscount724 From Switzerland, joined Oct 2006, 25459 posts, RR: 22
Reply 4, posted (6 years 5 months 3 weeks 6 days 7 hours ago) and read 1942 times:

Are you using the full unrestricted Y fare or a special discounted fare with restrictions? Normally the latter fares do not allow upgrades on any sectors. But if it's the unrestricted normal Y fare, you can usually upgrade any portion of the routing by paying the difference between the unrestricted fares for the classes in question between the points where you are travelling in the higher class.

User currently offlineFlying-b773 From Singapore, joined Apr 2001, 390 posts, RR: 0
Reply 5, posted (6 years 5 months 3 weeks 6 days 6 hours ago) and read 1817 times:

The SQ upgrading is as such...
If they know the fare of what you have paid (even if it is a special fare) , they will be able to do a recalculation for you. However, because of the following reason, that the fare is masked or with some promo code, upgrading is not possible.

If you are holding a special fare ticket, sometimes upgrading would cost u alot because most of the time it means recalculating to the full published fare. So you might get the answer of 'buying a new ticket'. The best option is if you are looking to upgrade, do it before u leave home.

rgds,
North


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