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SQ's PPS Club - What's The Point?  
User currently offlineCoal From United States of America, joined Aug 2006, 2131 posts, RR: 10
Posted (6 years 8 months 3 weeks 5 days 11 hours ago) and read 19040 times:

Lately I've been questioning why SQ has the PPS Club at all. The only difference between PPS and KrisFlyer Gold are some minor things like slightly increased baggage allowance and the ability to bring in one guest to the lounge, plus getting some in-flight duty free vouchers when you requalify year after year.

Apart from this, I don't see any difference (including in how they treat PPS Club members) between PPS and Gold. And it surprises me that SQ would not have a truly elite level (even Solitaire doesn't cut it) as airlines like BA or QF have.

In my view, I would give KF Gold members the same benefits as PPS, axe PPS, and make Solitaire PPS a truly elite level of the program.

Cheers
Coal


Nxt Flts: SQ SYD-SIN-DEL-SIN-SYD | VA SYD-DPS-SYD
31 replies: All unread, showing first 25:
 
User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3713 posts, RR: 28
Reply 1, posted (6 years 8 months 3 weeks 5 days 10 hours ago) and read 18964 times:



Quoting Coal (Thread starter):
And it surprises me that SQ would not have a truly elite level (even Solitaire doesn't cut it) as airlines like BA or QF have.

If you are referring to Premier (BA) and Chairman's Lounge (QF) then those are invitation level only. I wouldn't classify BA Gold or QF Platinum as 'truly elite'.

Doesn't PPS get some pretty good waitlist clearing benefits?

Either way it seems from Flyertalk that quite a few people have fallen out of love with PPS since the changes.



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineZvezda From Lithuania, joined Aug 2004, 10511 posts, RR: 64
Reply 2, posted (6 years 8 months 3 weeks 5 days 8 hours ago) and read 18849 times:

All of the important benefits of PPS are unpublished and include clearing waitlists, as mentioned above.

User currently offlineJohruk From United Kingdom, joined Jan 2008, 170 posts, RR: 0
Reply 3, posted (6 years 8 months 3 weeks 5 days 6 hours ago) and read 18750 times:

When I worked at SQ LON and handled PPS, they also used to get gifts for every year they qualified...It was the bain of my life having to wrap and send those things...!!! Plus we used to send the new kits containing there new cards etc..all very bulky! However, it was 8+ years ago.

Certainly in the UK the PPS and Solitaire PPS' were really looked after and we used to do days out, lunch etc for members and they were actually a great bunch, who knew that if they ever wanted anything they just gave me or my colleague a call..I don't think the same could have happened at the likes of BA/QF??...

However this may have changed since then.


User currently offlineJoemac547 From United States of America, joined Oct 2006, 120 posts, RR: 0
Reply 4, posted (6 years 8 months 3 weeks 5 days 5 hours ago) and read 18690 times:
Support Airliners.net - become a First Class Member!

I have been doing some soul searching lately about this, too. Every year I need to re-qualify for Solitaire in the PPS program and I don't believe the benefits justify the cost. The only parts of the program I use, frankly if the first class check in at Changi and the first class lounge when I am flying Business.

I do, however like the Birthday gifts and Christmas gifts you get every year...


User currently offline9VSIO From United Kingdom, joined Dec 2006, 727 posts, RR: 2
Reply 5, posted (6 years 8 months 3 weeks 5 days ago) and read 18521 times:
Support Airliners.net - become a First Class Member!

Did SQ get rid of PPS Life? Does that little clubhouse in the Paragon still exist?


Me: (Lining up on final) I shall now select an aiming point. || Instructor: Well, I hope it's the runway...
User currently offlineCXfirst From Norway, joined Jan 2007, 3090 posts, RR: 1
Reply 6, posted (6 years 8 months 3 weeks 4 days 20 hours ago) and read 18401 times:



Quoting 9VSIO (Reply 5):
Did SQ get rid of PPS Life? Does that little clubhouse in the Paragon still exist?

Yes, recently.

A bit off topic, how does QF chairmans lounge member benefits compare with platinum, right now my dad's invitation is being reviewed.

-CXfirst



From Norway, live in Australia
User currently offlineZvezda From Lithuania, joined Aug 2004, 10511 posts, RR: 64
Reply 7, posted (6 years 8 months 3 weeks 4 days 20 hours ago) and read 18382 times:



Quoting 9VSIO (Reply 5):
Did SQ get rid of PPS Life?

It's no longer possible to qualify for Lifetime Solitaire, but existing Lifetime memberships are still honored.


User currently offlineFbgdavidson From United Kingdom, joined Oct 2004, 3713 posts, RR: 28
Reply 8, posted (6 years 8 months 3 weeks 4 days 12 hours ago) and read 18182 times:



Quoting CXfirst (Reply 6):
A bit off topic, how does QF chairmans lounge member benefits compare with platinum

From a oneworld perspective they are the same as any QF Platinum, although flying BA/QF longhaul they can access the Arrivals lounge with a guest, and take two guests into the Galleries First and Galleries Club lounges. No access to the Concorde Room unless flying First.  Wink

From a QF perspective they have access to separate lounges and basically priority (waitlists etc) above Plats in all situations. Complimentary Chairman's Lounge membership for the spouse too. Then you've got the unofficial benefits such as staff waving off excess baggage and the like.



"My first job was selling doors, door to door, that's a tough job innit" - Bill Bailey
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4757 posts, RR: 25
Reply 9, posted (6 years 8 months 3 weeks 4 days 3 hours ago) and read 18054 times:

No offence and disrespect.... But I find all this class division all so pretentious. I travel a lot for work and yes, we get the perks, we get the upgrades because of our corporate accounts. I am a Krisflyer Silver, I still get enough miles to redeem for tickets and stuff. I am quietly grateful.

But time and time again it is very distasteful when I hear people whine about "oooooh why do you not have this and that..." and 99% of the time, they are Business Class passengers. They are the ones who want to drink and eat and order everything in sight. Never fails to annoy me. Even on a short hop from KUL-SIN, I was in First Class (more like Fake First because it is really Business Class) and there was an individual behind who was complaining very audibly why wasn't champagne served on this sector. For f**k's sake, you are only in the air for 20mins! These people who whine nonstop, don't they realise that they are here because of the miles garnered not from their own pocket but the company's?

On the very rare occassion that I get to fly First Class, it is serene and you do not get people whining and complaining. Which leads me to comclude that the true-blue premium flier is not a noisy and complaining individual.

Once I was chatting to a crew and they agree too that the "play-pretend classy" people are mostly found in Business Class. After having done all your flights on the company's account in Raffles / Business Class, one starts to take it for granted that being there is a given. You start to accumulate enough miles to upgrade yourself when you are going on leisure trips.

One has to learn to be grateful in life and not forget what got you here in the first place. Yes I am happy with my frequent flyer status and honestly never even expected an upgrade. When it happened, fine, it was a bonus. If it doesn't life goes on.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineMilesDependent From Australia, joined Sep 2001, 862 posts, RR: 0
Reply 10, posted (6 years 8 months 3 weeks 3 days 15 hours ago) and read 17822 times:



Quoting Ryanair!!! (Reply 9):
No offence and disrespect.... But I find all this class division all so pretentious. I travel a lot for work and yes, we get the perks, we get the upgrades because of our corporate accounts. I am a Krisflyer Silver, I still get enough miles to redeem for tickets and stuff. I am quietly grateful.

Rant on

I agree with you 100%. It's all SOOOOOO stupid and pretentious. I was platinum for years with Qantas - whoopty-doo-dah-day. Am only gold now.. Whatever... I've also been Premier Executive with UA for quite a number of years.. I don't feel the need to display it all over my bags and act like an ass to people though. It's a work benefit which means I get more points and maybe hang out in a lounge instead of a gate and shorter queues to check-in, and maybe the remote chance of a freebie upgrade. It is really not that important!!

What amuses me in Australia is Qantas send out luggage tags with people's status on it. You always see these plonkers with their gold and platinum luggage tags proudly displayed on their roller-bags. Saying to the world - "look at how important I am - I have a platinum Qantas FF tag". Look at the wankers on a 6pm SYD-MEL flight with their tags thinking they are the reincarnation of our Lord Saviour because of their FF status. It afflicts all walks of life. Even normally nice people, turn into these demanding wankers when they get near a plane.

I do my supermarket shopping at Coles every week - should they give me a little platinum card for me to hang on my shopping trolley to impress the other shoppers??

And then in the States it is even worse. What's with the boarding. First they have 1Ks (aren't they special), then Premier Executives, then Premiers, then Associate Premier. You see the people get up, give a look to everyone else which says "oh I am more important that you I get to board now". Pffft... It's a plane - just get the f*** on!

And then you get these people demanding goodness knows what and acting like real jerks, "oh but I am [insert pretentious status here] so it's OK". Was chatting to a UA rep few years ago and apparently newly minted Premiers are the worst at this...

In my opinion... it's all a load of marketing bollocks and boy are people (sheep) sucked in by it. Sure enjoy the points and some of the benefits but remember in the big scheme of things - it's not that important.

Not everyone is like how I describe, but there sure are a lot of them...

Rant over.

Right then time to

 duck 

Before I get

 flamed 


User currently offlineFlashFlyGuy From Australia, joined Jan 2007, 439 posts, RR: 0
Reply 11, posted (6 years 8 months 3 weeks 3 days 13 hours ago) and read 17769 times:



Quoting Ryanair!!! (Reply 9):
No offence and disrespect....



Quoting MilesDependent (Reply 10):
What amuses me in Australia is Qantas send out luggage tags with people's status on it. You always see these plonkers with their gold and platinum luggage tags proudly displayed on their roller-bags. Saying to the world - "look at how important I am - I have a platinum Qantas FF tag". Look at the wankers on a 6pm SYD-MEL flight with their tags thinking they are the reincarnation of our Lord Saviour because of their FF status. It afflicts all walks of life. Even normally nice people, turn into these demanding wankers when they get near a plane.

Bravo guys!!!! Couldn't have said what both of you have said any better. In fact, I sat here nodding my head in agreement reading both posts. The very apt description of the 6pm SYD-MEL had me  rotfl   rotfl 


User currently offlineZvezda From Lithuania, joined Aug 2004, 10511 posts, RR: 64
Reply 12, posted (6 years 8 months 3 weeks 3 days 13 hours ago) and read 17733 times:



Quoting MilesDependent (Reply 10):
Was chatting to a UA rep few years ago and apparently newly minted Premiers are the worst at this...

It's the same at SQ. Staff tell me that the Krisflyer Silver members tend to be the most demanding. Of course, there are many exceptions in both directions. On an SQ flight last week from SIN to ZRH, a stewardess with whom I've flown before asked me what is a M&M SEN. I told her it was like Krisflyer Gold. She was stunned. She said there was a passenger in the back who demanded an upgrade to business class for being a SEN. She had thought it must have been at least like Solitaire or at most like Krisflyer Silver. I told her the only Star Alliance status levels at all similar to Solitaire are M&M HON and UA UGS. Did I miss any?


User currently offlineRojo From Spain, joined Sep 2000, 2482 posts, RR: 9
Reply 13, posted (6 years 8 months 3 weeks 3 days 12 hours ago) and read 17696 times:



Quoting Ryanair!!! (Reply 9):
No offence and disrespect.... But I find all this class division all so pretentious. I travel a lot for work and yes, we get the perks, we get the upgrades because of our corporate accounts. I am a Krisflyer Silver, I still get enough miles to redeem for tickets and stuff. I am quietly grateful.



Quoting MilesDependent (Reply 10):
I agree with you 100%. It's all SOOOOOO stupid and pretentious. I was platinum for years with Qantas - whoopty-doo-dah-day. Am only gold now.. Whatever... I've also been Premier Executive with UA for quite a number of years.. I don't feel the need to display it all over my bags and act like an ass to people though. It's a work benefit which means I get more points and maybe hang out in a lounge instead of a gate and shorter queues to check-in, and maybe the remote chance of a freebie upgrade. It is really not that important!!



Quoting FlashFlyGuy (Reply 11):
Bravo guys!!!! Couldn't have said what both of you have said any better. In fact, I sat here nodding my head in agreement reading both posts. The very apt description of the 6pm SYD-MEL had me

This aspirational attitude which alI you describe is what makes my job more interesting... Selling to people with a strong desire to belong is quite fascinating and yields a lot of money.

The 6pm SYD-MEL description made me laugh a lot... and you haven't seen what happens in Mexico with all the Executive Platinums and Platinums trying to board the 5pm flight MEX-MIA on Friday. The AA CSR boarding announcement goes like this: "Welcome to flight AA2188 non-stop service to Miami. As many of you already know, all Fridays we change our boarding process. Considering that more than 100 of today's passengers have elite status on our AAdvantage program, we will first board our Business Class cabin followed by our Executive Platinum passengers. We will continue boarding our Platinum passengers followed by Gold and Airpass. After we finish with our Elite passengers we will board all groups (if there is anyone left). To all our Elite Passengers, please don't approach the podium to ask for an upgrade, since our Business Class cabin is fully booked and all paying passengers are checked in." Then you see a big bunch of luggage tags saying I am Executive Platinum and you can see the owners trying to degrade people, just because Executive Platinum is better than Platinum or anything else. It is funny, because sometimes there are non-elite passengers who paid more than most Elites and they are treated like leftovers!!


User currently offlineSomeone83 From Norway, joined Sep 2006, 3516 posts, RR: 3
Reply 14, posted (6 years 8 months 3 weeks 3 days 12 hours ago) and read 17684 times:



Quoting Zvezda (Reply 12):
Quoting MilesDependent (Reply 10):
Was chatting to a UA rep few years ago and apparently newly minted Premiers are the worst at this...

It's the same at SQ. Staff tell me that the Krisflyer Silver members tend to be the most demanding.

I've heard the same here in Scandinvia regarding SAS Eurobonus Silver members. They tend to complain alot more than the basic or Gold members


User currently offlineSASDC8 From Norway, joined Mar 2006, 772 posts, RR: 1
Reply 15, posted (6 years 8 months 3 weeks 3 days 11 hours ago) and read 17642 times:
Support Airliners.net - become a First Class Member!

Quoting Someone83 (Reply 14):
I've heard the same here in Scandinvia regarding SAS Eurobonus Silver members. They tend to complain alot more than the basic or Gold members

Having worked in SK myself I can confirm that you are absolutly correct. SK Silver was by far the worst, and after asking my friends both in the air and on the ground in SK and WF they confirm that they still are  

Quoting Zvezda (Reply 12):
I told her the only Star Alliance status levels at all similar to Solitaire are M&M HON and UA UGS. Did I miss any?

SK's Pandion 

Cheers
Stein

[Edited 2008-04-07 09:53:11]


2-3-2 is NOT a premium configuration
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4757 posts, RR: 25
Reply 16, posted (6 years 8 months 3 weeks 3 days 2 hours ago) and read 17517 times:



Quoting Zvezda (Reply 12):
On an SQ flight last week from SIN to ZRH, a stewardess with whom I've flown before asked me what is a M&M SEN. I told her it was like Krisflyer Gold. She was stunned. She said there was a passenger in the back who demanded an upgrade to business class for being a SEN.

Like how I treated that person in First Class who whined about the champagne, I would be the first to tell this person to shut the hell up and sit down. No one should ever board a plane and demand an upgrade, FF status regardless. So what happens when the plane crashes, should passengers be saved according to the FF status too? Give me a break, please.

Quoting Rojo (Reply 13):
It is funny, because sometimes there are non-elite passengers who paid more than most Elites and they are treated like leftovers!!

Precisely my point! I agree 100%!

Quoting Zvezda (Reply 12):
Staff tell me that the Krisflyer Silver members tend to be the most demanding.

Oops... I am anything but... Really...  blush 



Welcome to my starry one world alliance, a team in the sky!
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4757 posts, RR: 25
Reply 17, posted (6 years 8 months 3 weeks 3 days 2 hours ago) and read 17499 times:



Quoting Rojo (Reply 13):
This aspirational attitude which alI you describe is what makes my job more interesting... Selling to people with a strong desire to belong is quite fascinating and yields a lot of money.

Yes, I supposed there is money to be made everywhere. Exploiting the weakness of the human desire is also one of them. I assume we are in the same industry as marketing, no? Hahahaha... So we should be the last people on earth that reads the labels on products, yes?

Quoting Rojo (Reply 13):
The 6pm SYD-MEL description made me laugh a lot... and you haven't seen what happens in Mexico with all the Executive Platinums and Platinums trying to board the 5pm flight MEX-MIA on Friday. The AA CSR boarding announcement goes like this: "Welcome to flight AA2188 non-stop service to Miami. As many of you already know, all Fridays we change our boarding process. Considering that more than 100 of today's passengers have elite status on our AAdvantage program, we will first board our Business Class cabin followed by our Executive Platinum passengers. We will continue boarding our Platinum passengers followed by Gold and Airpass. After we finish with our Elite passengers we will board all groups (if there is anyone left). To all our Elite Passengers, please don't approach the podium to ask for an upgrade, since our Business Class cabin is fully booked and all paying passengers are checked in." Then you see a big bunch of luggage tags saying I am Executive Platinum and you can see the owners trying to degrade people, just because Executive Platinum is better than Platinum or anything else. It is funny, because sometimes there are non-elite passengers who paid more than most Elites and they are treated like leftovers!!

LOL... This is gem. Yes I understand when you have to give priority boarding to passengers in the premium cabins. BUT when you start to segregate the YCL into different tiers of FF status, my God it starts getting so tacky. Unfortunately this is the world we live in today. As an ex-colonial country, we all complained about how we were ruled by the Empire blah blah blah... and here we are at the airport, acting no different by creating all these classes / caste / social status in various disguises. In my office building, I have seen people hang their FFP status on their roller bags bringing them to work and I share the elevator with them. Pffft...

I just think there is more to life than asserting your social standing to boost your ego. This FF issue is just an example of how sad people have become. Sad for the human race, but great for marketing companies like yours who design the FF program to gravitate around silly individuals like these and coax them (or the company they work for) into spending more with the airline. Good on ya!



Welcome to my starry one world alliance, a team in the sky!
User currently offlineAnalog From United States of America, joined Jul 2006, 1900 posts, RR: 1
Reply 18, posted (6 years 8 months 3 weeks 2 days 22 hours ago) and read 17412 times:



Quoting MilesDependent (Reply 10):
First they have 1Ks (aren't they special), th

You forgot UGS.

Quoting Someone83 (Reply 14):
I've heard the same here in Scandinvia regarding SAS Eurobonus Silver members. They tend to complain alot more than the basic or Gold members

Silver FF members (or Gold on AA, silly) often have not learned that complaining is futile, while higher level FFs know not to waste effort on complaints (I'm a lowly CO Silver). They're also all-too proud of their newfound status. The airlines are asking for trouble though, as they portray "Elite" status as some great cure-all that will readily get you special treatment, free upgrades to F, etc.

It's very much like owning a Mercedes Benz; the new owners are proud of their toy and haven't yet learned that it's really the dealer service department's toy.


User currently offlineRyanair!!! From Australia, joined Mar 2002, 4757 posts, RR: 25
Reply 19, posted (6 years 8 months 3 weeks 2 days 21 hours ago) and read 17399 times:

Since we are on the topic about FF-ers and their whiny self, let me refer you forum members to the epitome of Singapore Airlines' Whiners personified.... It is a website dedicated to the frequent fliers of this award winning airline and her supporters.

Granted not everyone whines about everything but some of the complains inside are simply laughable. But that being said, there are many constructive defends also inside by industry insiders as well. Happy reading..

http://www.sqtalk.com/forums/index.php



Welcome to my starry one world alliance, a team in the sky!
User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7313 posts, RR: 57
Reply 20, posted (6 years 8 months 3 weeks 2 days 20 hours ago) and read 17354 times:

Often top tier benefits are not published. For example, Flying Blue benefits between Platinum and Gold on paper are tiny, basically only a 25% difference in mileage bonus.

However, behind the scenes it moves mountains - if a flight is cancelled, you get a better hotel, the ability to change flights is so much easier, and waitlists magically vanish. When theres a problem - you are looked after.

Quoting Analog (Reply 18):
The airlines are asking for trouble though, as they portray "Elite" status as some great cure-all that will readily get you special treatment, free upgrades to F, etc.

Its worst in America, where upgrades are basically on demand these days on domestic flights.

Quoting Ryanair!!! (Reply 9):
No offence and disrespect.... But I find all this class division all so pretentious. I travel a lot for work and yes, we get the perks, we get the upgrades because of our corporate accounts. I am a Krisflyer Silver, I still get enough miles to redeem for tickets and stuff. I am quietly grateful.

If you find it so pretentious why did you tell us you are Krisflyer silver?



The world is really getting smaller these days
User currently offlineRyanair!!! From Australia, joined Mar 2002, 4757 posts, RR: 25
Reply 21, posted (6 years 8 months 3 weeks 2 days 20 hours ago) and read 17349 times:



Quoting BestWestern (Reply 20):
If you find it so pretentious why did you tell us you are Krisflyer silver?

And hence... I am quietly grateful.



Welcome to my starry one world alliance, a team in the sky!
User currently offlineBestWestern From Hong Kong, joined Sep 2000, 7313 posts, RR: 57
Reply 22, posted (6 years 8 months 3 weeks 2 days 20 hours ago) and read 17324 times:



Quoting Ryanair!!! (Reply 21):

And hence... I am quietly grateful.

Sorry - I read it as having double standards.



The world is really getting smaller these days
User currently offlinePe@rson From United Kingdom, joined Jan 2001, 19260 posts, RR: 52
Reply 23, posted (6 years 8 months 3 weeks 2 days 20 hours ago) and read 17322 times:



Quoting BestWestern (Reply 22):


Sorry - I read it as having double standards.

 sarcastic   Silly



"Everyone writing for the Telegraph knows that the way to grab eyeballs is with Ryanair and/or sex."
User currently offlineAnalog From United States of America, joined Jul 2006, 1900 posts, RR: 1
Reply 24, posted (6 years 8 months 3 weeks 2 days 19 hours ago) and read 17275 times:



Quoting BestWestern (Reply 20):
Its worst in America, where upgrades are basically on demand these days on domestic flights.

I wish! I paid a whole $100 for a flight and I'm sitting in coach? What the? 12 F seats, 4 paid for, and 23 people on the upgrade list. What is this? Does CO have any idea who I am?

Seriously though, it works. If it were not for the chance of upgrades I'd probably ditch the whole loyalty thing, even though I'm at less than 50% for the year.


25 Cpd : Absolutely hilarious! You see some of these people get on the peak-hour trains flashing those luggage tags - acting as if they should deserve to get
26 Ag92 : The key thing is that all this is in past tense. I think there is a reason why the Silvers are more demanding, its more like you have in theory recog
27 9VSWA : First, to answer Coal's original question, as others have already mentioned, there are more benefits to PPS and Solitaire PPS than what SQ publishes.
28 BestWestern : I value the loyalty schemes for two things - 1 - Being looked after when things go wrong, 2 - More flexibility to change flights. I dont expect any b
29 Ryanair!!! : Hi all.... To conclude, I think no one is denying the benefits of being a frequent flyer and being a member of a truly elite tier. My anecdotal refere
30 BestWestern : IF you go not expecting an upgrade, and if you get one you are pleased. If you go exepcting an upgrade, and dont get one you are pissed for the fligh
31 NG1Fan : I guess this is a bit off-topic, but when I travelled on SQ as an LH-Gold member, I was treated the same as everyone else on board - fabulously. I'm D
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